Everything you expect a Walmart to have except people on the floor to help you. Good thing I don't really need help. Where is my cheap goods at ? read more

On February 14th 2020 I went to return a pair of headphones that were no longer charging. I was expecting it to take no longer than 10 minutes given the holiday. After waiting my turn in line a lady named Mahsa was waiting at the register. I approached and was not greeted or welcomed but instead looked at very strangely. I presented the headphones and explained I was returning them to which she asked if I had the receipt. Somewhat disappointedly she took the receipt I had and began to what I had thought process the return. She was inspecting every aspect of the headphones entirely and often glanced at me as if I was doing something wrong. I then remembered returning something before and having the displeasure of Mahsda helping me then as well because she did the exact same thing. Recalling the incident I asked what her problem was because I remembered she did the same thing before. She just smiled and said she was doing her job. Just as last time she said the product didn't match the box I brought it in. I told her that she was incompetent because she claimed the same thing before and was proven wrong. She had a coworker look at the item and he agreed with her. By this time other customers had noticed and it became embarrassing how I was being treated. A lady named ligaya came to help her out and was very rude to me as if I was criminal. I asked what the issue was and she snapped that the item code wasn't right and that the electronics person would have to check it. 30 minutes go by and I was extremely upset. A lady named Maghda had the headphones, box and receipt and said it did match and that she needed a manager to process the return. Now virgil regina and astrid came to see what the issue was and seeing my anger and frustration couldn't understand why it took so long or why there was an issue in the first place. Astrid apologized but I was to upset to respond. The return was completed after 45 minutes making me late for my valentines day dinner. I couldn't resolve the issue with my girlfriend and had a bad night. I am positive that other people havent had my experience at the west hills California location and I feel discriminated against. I will never return to this store or any Walmart location until this matter is addressed fully. Shame on Walmart and the whole staff in west hills because people of color deserve much better read more

Usually not a fan of walmart. And it's not about the store or employees. The store and prices are convenient. Its the irritating customers who run around blind-folded, scream at their children violently, push their carts without looking where they're going.... I did, however, have a pleasant transaction with Lea-Ann. Thank you, for being pleasant and polite! read more

TARGET FOR LIFE!!!! But This Walmart is really really really really really really really really convenient for me. *This Walmart is Open later than the Target, thats in the same plaza. *My proscriptions are surprisingly cheap *Has a McDonald's *No longer sell fish *General parking sucks but you can park near the gardening section for easier access. read more

Fallbrook Walmart has a lot of potential. Some improvements will definitely make the ratings go up. The aisles will need proper spacing and arrangement. Customer service just need minor boost too. More helpful, courteous and more friendlier attitude will make this walmart a desirable store to shop to. I hope this helps. read more

Horrible customer service :( Placed online store pick up order around 10am. Called around 4pm, placed on hold for 15mnts. Was told they busy because they have too many orders. Waited until 10pm canceled my order. Called next day to speak with Manager(hold 20mmts) Nobody picked up. Ship to home will be better option!!! read more

A Walmart is a Walmart and this location does not differ greatly from any other but as far as SFV Walmarts are concerned, this one is probably my least favorite. They have improved the Crafting department which used to be next to non-existing. Seems like the Automotive Department is lacking compared to other local Walmarts. They also have some weird items locked in the despised Glass Cages of Inconvenience and Doooom; like Bondo and sandpaper, which is not locked in the display case at any other Walmart aside from this one. This wouldn't really bug me if it weren't for the fact that getting someone with a key to come open one of these cases for you can be a real chore. Last night I drive across town to this location to get body filler, which the other location had run out of, and I rushed to the back to find it was locked in the case. There was a Blue Polo in the next isle so I asked him to open it and was told "no" because he didn't have a key and didn't want to summon a key-holder because the store would be closing in 10 minutes. Oooook. Luckily my dad (whom I'd left in the dust at the store entrance because sorry dude but the clocks a'ticking and you're moving too slow) got the message I texted him and he found a helpful employee en route to the back who swiftly opened the case for us. Woohoo! Mission successful! Trip not wasted! Oh yeah, also note that this location doesn't have the full Walmart Grocery experience. Ya gotta go to Porter Ranch or Burbank for that magic. read more

agreed with previous post. closing returns center at 8:30pm is way too early!!!! target and other stores dont close returns that early. those are senior citizen store hours! and yup...answer your damn phones ya buncha lazy bottoms!!!!! read more

Mc Donald's at this Walmart is awesome! The other day I went there with my kid and I have never seen such a happy and polite fella behind the cashier!! Unfortunately I lost the recite where I wrote down his name (Randy maybe?? ) So please if you want to enjoy kindness and not miserable people I truly recommend this spot! They are also kinda fast too! read more

I ordered a few items for delivery from store and was so pleasantly surprised to get your delivery person, Dania, on January 19th. She is an absolute angel! She was on time and carried the heavy items upstairs to my apartment. Not easy. I recently had a full shoulder replacement and am unable to carry anything. She was such a wonderful person, and gladly helped me out! Tough to find these type of employees now days!!! She should be commended!!! I am happy!!! read more

I went to Walmart Fallbrook mall today to return a faulty car battery that was still under warranty. I explained to the woman in customer service, that every week the battery goes dead, and that its faulty, I've tried charging it four times and it won't hold a charge. She said she'll run a test on it, an hour later she said they can't tell that it could take up to an additional three hours. My friend who was kind enough to take time out of his day took me there only to have four hours of his and my time wasted. Four hours later they call us only to tell me "yes you're right the battery is faulty " NO SHIT I TOLD YOU THAT "" my advice to anyone thinking about buying car parts at Walmart, DONT DOOO IT!!!! read more

I like this store, but many time they do not have stuff that i am looking for; usually they are out! this particular store is better than one in van nuys but still not good enough. read more

As Kirk D. once said...TARGET FOR LIFE!!! This Wal-Mart scares me. There are so many people, so many workers, and so many items. I have never been to a store that had so many workers on the floor. Literally at every corner, there was a Wal-Mart employee sweeping, stocking, helping customers, filing papers, sweeping, cleaning, racking, picking things up, and more sweeping!!! Not to mention the grocery aisle. AND The McDonalds inside the store. AND the Pharmacy. This place just scares me, Prices are really cheap. And everyone who works here seems to be on the same page. The line went by really quick and within 15 minutes I found the pack of black socks that I wanted and was already heading back to my car. read more

I love this place for its low prices. Their online ordering & store pick up is very convenient. Just today I did some shopping and left one of my bags behind. I didn't realize it for 3 hrs. When I went back Al, the manager, was very helpful and efficient. Elizabeth, at the customer service department, was very nice and friendly. Make sure you have your receipt for any returns or exchanges. read more

As much as I hate Walmart, I have to compliment their employees at this location. I've purchased things here regularly and hate the long lines and some of the rude clients, but customer service has always been wonderful. Marc in the Site to Store department was super friendly and helpful, as was Syed. Both gentlemen helped me out to my car (two different occassions) recently and helped me fit all this stuff in my itty bitty car. I felt bad because I didn't realize i was going to have help out the first time so I didn't bring any cash for tip, but totally should have, and the second time only had a dollar (note to self: start carrying cash on me). Next time I go there I'm hunting them down for their deserved tips on a job well done! read more

Stopped by the other day to buys few items. And was reminded again why I dont like to go here. At the vegetable section a third of items were sold out. Also needed oil for my car but that section is completely misorganized. Half of items are missing and never restocked. The rest are mixed up all over the shelves. Then I tried to get batteries for some electronics. In this isle price and info labels on the rack don't match the actual items 90 percent of the time. Bottom line, you can get something cheaper at Walmart, but most likely waste a lot of time in the process. read more

Walmart is a huge supermarket that has amazing deals that allow any income to shop and feel content with the price. You can find just about anything there. One of my favorite places to shop with my kids because I can go and find everything I need. The employees are willing to help and locate the item for you. The best thing about Walmart is their Black Friday sales which have improved and the organization is one of the best compared to most stores that size. Electronics are one of the best items to go in and buy. For those who are not tech savvy the employees will break it down and show you the latest products. Everyday items like cleaning supplies and hygiene products are a great find some even come in blk helping those who have big families. Overall their daily prices make Walmart my first choice for many items. Knowing I will save some money at the end of the day is always a great feeling! read more

There is a lady on the front named Elizabeth, who has no point to help the costumers. They are having a price discrepancy from the bike department to the register and she is asked by cashiers to help and she clearly refused to help us for ANY reason!!!!! She looked at us and very loudly she mentioned she has called another manager, and she doesn't want to personally help us. Was it because she did not like our looks or what?????She is very unprofessional and amazingly rude. read more

I don't know how this could be considered a Supercenter. This is a smaller sized Walmart. The selection of merchandise is not bad, but there is not a section for fresh foods or produce. The organization of this store is a little bizarre. This store is dark and the people there are odd. The parking lot is a nightmare. I would go here again if I desperately needed to... other than that I would drive to a different one or just go to the Target on the other side of the property. read more

I feel sorry for the people of West Hills that have to shop here! This is one of the worst Walmarts I have ever been in. After searching and searching for 10 minutes for a parking spot (the lot is ridiculous, weird, and tiny), I went in to pick up a few things. I happened to be in the area and didn't want to drive to my local Porter Ranch location. What a mistake! This place has such a weird layout. Under stocked on everything I was looking for. A few usual things that I always purchase at Porter Ranch with no problem, ever. Some things they didn't even have in stock. I went to use the restroom before leaving, another mistake! Gross! It stunk so bad in there! Like old feminine napkins and crap! The floor was disgusting (Pic attached). Sorry, If I lived in this area I would drive all the way to another location. Need I say that I won't be back? P.S. Two stars is for the Minute Key making machine...very cool! read more

Walmart - Gross , nasty feminine waste on the floor - Department Stores Near Me - West Hills, California

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I'm used the Super Walmart in Texas where I can go buy Tires, Eggs, and tampons at 3 in the morning... I dont like the fact that I have to go to Santa Clarita to find a super Walmart so I settle for this one.. This place is OK the lines are always long. and I can never find what I came for. but I always end up walking out with other stuff.. Prices are good, it's always clean and you can always find someone to help you out. Parking Sucks!! but We can all use a little exercise RIGHT!! read more

So I tried the order online prepay then pick it up at the store. I get an email saying it will be ready at 952pm. And that the store closes at 11pm. I wasted my time because the "pick up" department inside the store closed at 10. By the time you find out how..what..where it's 10.. Tina the useless manager who supervises the rudest employees, was to lazy to go to the back and give me my already paid for items. I cancelled. If any of my employees lost money for my company. .I'd fire them. Wal mart is so weird! read more

The other 2 Walmarts I go to (West Covina and Porter Ranch) are good, especially West Covina. The stores are half Walmart half grocery store, and they carry many items in stock that the other Walmarts might not. There are always several cashiers working so that lines aren't long. This is the closest Walmart to me. I don't know what's up with this place, but every time I go here there are always long lines (never enough cashiers!) or it's because the cashier is slow. You will literally be waiting in line at least 10 minutes. Even if there's 2 people in front of you with a few items each, it'll still take 10 minutes and that's because they have to do a price check on some item or because the cashier is really slow. I have been to this Walmart tons of times since it opened, and I noticed the slow cashiers are always women, and not to be mean, I can't help but wonder if they're handicapped or something. The people who rode the short yellow bus when you were in grade school....well this is probably where they wound up working. This location also attracts some seriously ghetto people. Considering that neighboring Woodland Hills is a nice area, and West Hills is also a good area, I'm not sure where these people are coming from. When I say ghetto, I'm talking ghett-O with a capital O! Definitely lock your goods up in your trunk when you go here. (If I can, I opt for the Target in the same plaza, but sometimes Target doesn't have my item, so I'm forced to come here.) read more

Terrible service...the 5th time it takes me 15+ minutes to find parking, as well as the 3rd time I'm in line to pay and the cash register clerk doesn't know how to ring up an item and has to wait 10-15 minutes to get a supervisor to do something which seemed that was possible all along Really reconsidering going back to this Walmart! read more

Due to the sketchy personnel, I endeavor to avoid this store as much as possible, opting for shopping online instead. Today I had to go in and was pleasantly surprised. A young man named Juan was SO helpful. He really went above and beyond to find us the item we were looking for. I thought that was a fluke, but the cashier was very pleasant as was the man to whom we showed our receipts on the way out. It appears that this store has undergone a complete employee makeover. I hope so. The only downside was the blasting rock music coming out of the speakers at the front of the store. That was a little odd. read more

This is pretty good for a Walmart. Fairly clean and organized so I don't have anything outstanding or bad to say. It's just a run of the mill Walmart. Tried to look at juicers and microwaves but there are no prices on anything so I guess target will get my business on those items. Overall I recommend this Walmart as it is clean and well stocked. read more

I came in here today thinking that I could get some service. All I wanted was to have my keys duplicated. I stood in counter where they make the keys. 15 minutes later no one came. I had my buddy ask a supervisor to help us. She (the supervisor) went on the intercom and asked for a service rep to help us. Another 15 minutes later, NOTHING. What's worse than bad customer service? No customer service at all. I gave it a (1) star because they had McDonalds in the store. I just drowned my gripes in iced coffees. Never again. read more

I usually don't shop at Walmart, but I was at the gym on the other side of the strip mall this morning and I was in a hurry and only wanted milk, some cookies and school lunches so I decided to do my shopping at Walmart. How this place stays in business is a great wonder. First of all, good luck finding a parking spot. I must have circled the parking lot at least 4 times until I finally found a spot. Once you enter the building, you realize pretty quickly what a mistake you made. The place seems completely unorganized, at least 20 people were standing in line for returns, there are coke boxes right in the front when you enter, and many of the shelves were empty even though it was early in the morning. Never again! read more

My first review here in yelp! Im new at this neighborhood and decided to go at walmart for their black Friday event as expected theres a lot of people at the store. I was looking for help finding an item then i saw Jon(he said he's not a manager which i don't believe him he knows the store so much) he was extremely busy but helped me without hesitation and answer all my questions. Very professional and pleasing as well . I was at awe how proficient he is even with shopping at walmart.com .I was able to buy everything i wanted at the store. Kudos to Jon for an outstanding customer service ! read more

Parking lot is huge, and yet you could never find parking. If you come here at night, be aware of your surroundings if you have to park far. They are well stocked. Prices are fair. Expect the store to be crowded, always an interesting crowd at Walmart. The managers have gotten a bit better, as they got rid of Duke and other rude people. The checkout lanes are the worst you will ever experience, expect to wait. The cashiers are fairly friendly. This place is not the place you go to for enjoyment... they are crowded, they are loud, their managers are not the most talented bunch. Only come here because they have a couple of items that target does not sell. Too bad, if I could avoid this place at all I definitely would. read more

This massive store does carry everything you would ever need in life, food to office supplies & video games. However the lines are just horrible no matter what time of day I've been there. 3 registers will be open out of 10 with the longest lines of life. I really think they should hire more people to be at the cashiers. read more

This store has every necessity to live and more from electronics, food, and furniture. I bought an Ematic HD Quad Core 7" Tablet with 8 gigabytes of Memory featuring Android 4.2 (Jelly Bean) with Google Play for only $99. This device is so useful and definitely a trend setter for being so futuristic. It had a camera on both sides of it, built in wifi, a screen that looked nicer than the retina display the ipad has, and a much more realistic price. I lay on my Kebo Futon Sofa that is changeable into a bed and watch youtube with my AT&T U-verse account that Walmart has also This place has everything! read more

The manager Eddie at the west hills location was extremely rude and unhelpful. We had issues with the listed prices and what items were actually ringing up for and this guy did not care. He was not listening. He rudely told me to stay put when we wanted to show him where the prices differed and I just decided to return all of my purchased items. This is not the first time I have had an awful experience at this Walmart but I think this was the straw that broke the camel's back. read more

My daughter contacted you a few months ago with an issue with return policy not being honored at the Walmart store in West Hills, CA and although the response from I believe the corporate office was done in a timely matter, nothing ever came out of it. She was told to contact the store manager after receiving a call from corporate and that the issue would be handled. I'm assuming Anderson store had been contacted after her complaint. How convenient that manager has never been available to resolve this. She received two breast pumps as gifts at her baby shower and only needed one. She was well within the time frame of your return policy but given it was a gift there is no receipt was told she could not return it even for in store credit. Your policy that is on the wall in every Walmart store reflect otherwise. Given her complaint was a valid one and corporate contacting her to fix this issue because it is your policy, I would think it should have been taken care of. She works, has a new baby but as with all of us times are not easy right now. She could have used the in-store credit for other baby things. Instead Walmart took a profit and customer lost out. I worked for Walmart for years and we have always spent our money there and always suggest Walmarted this store to Everybody. We don't anymore because you don't honor what you claim to be behind, Your Customers. My daughter ** works hard. She has never been in trouble. She's not homeless, and was treated as if she stolen this and tried to return it. In fact the only one who has stolen from anyone is Walmart, from her. Whether a gift or not, it belonged to her and by all rights of your POLICY, was entitled to at least credit for what was purchased for her. Now time has passed and the time frame of return is over and Walmart can now say it's passed the date. She repeated contacted the store leaving messages for a returned call. She went to the store yet the manager was never available and wouldn't return the calls. What good was it for corporate to respond as if they cared about a customer's complaint if nothing get done about it. A big thanks to Walmart, USA. All about your customers? I don't think you are. She a new mother, 23 yrs old, and Walmart took advantage of her. Her name is **. Her phone number is **. My name is Lori ** phone number ** not that I ever expect for Walmart to ever contact us back because we are just two people and you serve so many, but it's customers that keep Walmart in business, not the store. You would think since your policy is posted for all to see, you would honor it. We tell Everybody now and no longer shop there which has been a very big disappointment to us. We loved Walmart. Thanks again. POWER OF THE PEOPLE!! GO WALMART! read more

This is probably one of the closest places to my house but yet it's dirty employees are rude at times I look for sunglasses and pants but I can't find them knowing the area no parking not recommended big thumbs down that read more

The optical shop employees are very helpful! Great assortment of frame styles. Easy ordering. We will be back for more glasses!

Customer service definitely lacking--at the mercy of a needed service Walmart offers and geographical proximity. Fortunately, I don't have a need to visit Walmart often, because if I did, I would find another. read more

I was returning a baby chair and did not have its original receipt and was able to get a store credit (didn't know it's possible) There were only 4 people in front of me and to my surprise it took them less than 10 minutes. I have to admit, this Walmart is by far the most efficient and clean. Surprisingly but I am giving them 5 stars ;) other walmart locations most likely would get 3 stars. read more

Walmart - Line is not too bad, only 4 people in front of me. - Department Stores Near Me - West Hills, California

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I'd go to this location over Panorama's any day. But with that said, this walmart is decent compared to the others I've been to. They also have a McDonald's, if you're into that. This is the only walmart within this part of the valley, so it could get busy. I'd say weekday nights after 8 are the best. In regards to customer service, employees have been informative and friendly the few times I've needed help. Other than that, it's just your same old walmart store with whatever essentials you need at a reasonable price. Parking sucks during peak hours, so I recommend parking in the lot to the right of Home & Garden, if you don't mind walking. Oh and it has a redbox inside, that's another star. 3 stars for the store and +1 for redbox. read more

Omg why do people come here still! I get why target is winning the game, their employees have a since of pride in the way the look and how they handle the store. I ran in for a quick trip to buy a toy, I'd say around 9pm. Place was a disaster. They didn't have enough checkout lanes so I waited while some guy kept checking how much money was on like, 5 different gift cards... come on.... Then when I finally got to check out, the woman was rude, tired threw my shit in a bag. I think they just need a better staff of people, change things around in there. read more