I recently gave Walmart vision center in Branford a bad review but then I got in touch with the manager Steven who did the right thing and made me a happy customer. He took into consideration my special circumstances and went against their "policy" and made an exception for my claim. Thank you Steven. It's good to see a big corp can still take care of you like a small company read more

Went to walmart optical to pick up my glasses today at 1:00pm and they were closed! So annoying because I don't live in that area and the were supposed to be open! Terrible. I spent over $600.00 to fill my own frames here and I will NEVER do it again at Walmart! read more

Very helpful! My son and I showed up 5 minutes before closing for their lunch with very broken glasses. Gentleman helped us order a new pair of glasses and reminded us that we had purchased a warranty so we left with NO charge. All in all 10 out of 10. read more

My insurance plan has an annual routine eye exam included with no copay.Called Walmart Vision in Branford to make an appointment.Girl there said there would be a $45 copay.Call my insurance company and girl there said there wasn't a copay because Walmart is InNetwork.Showed up for appointment and girl asked for the copay.I showed her my plan print out which said nocopay.She said I wouldn't be seen without the copay.I asked her to call my insurance co but she responded We don't call insurance companies.I said I have $250 in eyeglass purchases also so I guess you don't want the business.She said not without the copay or she would get in trouble.I said bye bye. read more

I prefer to see Dr. Brian Cheung at Walmart eye center even though my HMO doesn't provide coverage for him. Saturday Dr Cheung saw me urgently I was experiencing bright lights in my right eye. After examination and discovery that I had a retinal tear in my right eye, he sent me urgently to Yale New Haven Hospital for a laser treatment. This prevented a detached retina and loss of my vision. I highly recommend Dr. Cheung and the rest of Walmart Optical read more

I recently got two new pairs of glasses here and was assisted by Kim C. - she's the best! She knows her stuff and knows what looks good on me. Pricing is great and there are many styles to choose from. It is not the first time I have been here and will not be the last. Thanks to Walmart and Kim C.!!!! read more

In the past I always liked the service here but this week it was awful! I called on Tuesday and they said that they couldn't help me because they can't take appointments for "that side". Called back Wednesday. Someone will have to call me back. No call back. Called again today. Person had no clue what I was talking about. Very short with me. Puts me on hold. Someone else picks up phone and asks me all the same questions. They weren't familiar with my insurance carrier and kept repeating "what is that!?" In a rude way. Back on hold. Then she says we don't take that insurance. So, I called my Insurance Carrier and they told me I can see anyone I want! So I'm really not sure why I just got turned away! Guess they don't need my business. read more

I needed something my doctor called "work space glasses" for use with my computer. Jo Paul at the Branford Walmart Vision Center was EXTREMELY helpful! She found that my Rx wasn't written for "computer glasses" but for my regular progressive Rx, but she said she could work with that. I did get the correct Rx from my doctor's office and Jo Paul asked me if I would also like a 'reading' aspect in addition to the 'computer' one; she clarified and gave me examples of why I might need this. She was absolutely right! When I came in to pick up my glasses, she made sure I could see a computer monitor as well as read something on the desk in front of me. She made sure the fit was right and even found me a hard case to protect my glasses in my purse. Friendly and she knows her stuff, ask for Jo Paul when you need glasses at Walmart in Branford! KP read more

Definitely NOT part of Walmart company, for starters. Terrible quality on the eyeglasses. When we told them there was one area of the lens that was not clear, we were told the prescription was fine, check with doctor. It was NOT the prescription, we had glasses made elsewhere with the same rx that did not have the distorted portion of the lens. They insisted the glasses were fine, basically check with the doctor as if he had written the wrong prescription. Very frustrating. Tonight heard another person complaining about the quality there also, glasses were terrible. He was told the EXACT SAME THING, rx is fine, check with doctor. Useless advice, waste of money on glasses that are horrible quality, can't see well with them. Do NOT waste your time or money here. read more

First of all I have and most importantly do not buy your eyeglasses from this Vision Center at Walmart in Branford. This is no reflection on Walmart because they are independent. I took my mother here 2 years ago and had glasses made. They seemed fine for a while and then she noticed that the lenses were getting cloudy on one side. Also, they were supposed to be trifocals which was another fiasco and they were not. My mom thought there was something wrong with her eyes went back to her ophthalmologist for an exam and verified that the prescription in the lens was not the same as what they wrote for her. Also, there was no trifocal in the glasses that we also paid for. We marched back to Vision Center at Walmart in Branford and spoke with them and they said "oh no you should check back with the doctor because we made them according to the prescription. Two lies, the lenses were incorrectly made with the wrong prescription, there was not trifocal and the lenses must be of poor quality because they had a haze over one side that created distortion and colors as you were trying to see. SO, DO NOT GO TO THIS VISION CENTER FOR YOUR GLASSES! YOU MAY NOT NOTICE IT RIGHT AWAY ....BUT IN TIME IT WILL BE COME CLEARLY EVIDENT THAT THESE GLASSES AND LENSES AND WORKMANSHIP IS WELL BELOW THE STANDARD. read more

This is NOT Walmart. It 100% fraudulent, misrepresentation, dececeptive promotion. It is a private company within Walmart. There is no verbal or visual explanation that it is not Walmart. I moved to another state and had broken my glasses. I had paid an extra fee for a warranty and protection. Going it to a real live actual Walmart, they're response was sorry that is not us. The lady tried to help but could not. One reason I chose Walmart is because I thought i was avoiding these BS no accountability companies masquerading as the store you are entering. read more

This is a good place to come to when your eye glasses need minor fix-ups. They've fixed my pair of glasses more than once, and they didn't even charge me for them. This place is not owned by Walmart, though, which makes them a little more expensive than the Walmart owned eye care places. read more

I got my son's glasses here and the staff was excellent. They have a warranty on the glasses and even replaced his entire frame once. The quality of the glasses aren't top of the line on many frames, but so long as they give this warranty, I'm shopping here for glasses. read more

I recently had eye exam ( excellent professional and educational) as well as purchasing set of glasses. My experience was very good both attentiveness of the staff as well as their suggestions with my frames and lens. This purchase occurred mid Feb 2020. I would also state that this my third pair of glasses from this location with equally good results. read more

Good selection of frames and lenses. The prices are better here without my insurance than at my eye doctors WITH insurance. Good service too read more

ok...first of all....i went there when i needed a physical and stood there LITERALLY for 15 mins just to tell someone i was there as all the morons there were staring at me. now i consider myself a patient person and this just pissed me off. I finally kinda yelled out that i needed to check in and the two ladies said "someone will be right there!" which they never were. that was incident #1. i got my trial contacts and the doctor told me to call when i was ready for the "real" ones. i called for them, went to pick them up and the lady thought i said i needed MORE trials, AKA i she didn't put my order in. that was incident # 2. NOW i am ready for my "real" contacts and i called literally 3 TIMES and talked to 3 different girls there and EACH SINGLE TIME they told me "we can't find your chart, someone will call you back" AND THEY NEVER DID. whats a shame is that i LOVE the doctor there, Dr. Lindquist, she's excellent. it's just her staff are all idiots and one of the receptionists looks like shes high all the time, her eyes are always rolling in the back of her head and she slurs her words constantly. SEE YA VISION CENTER!!!! read more

I came here for an eye exam and to get contacts. The actual eye doctor is good, I feel she does a fine job. It's the people that work there that are terrible. The receptionist is very rude. When I called to make the appointment I was put on hold for over 5 minutes, no apologies for the wait. Then when I'm there and trying to leave, she gives me crap about my insurance and is clearly irritated that she has to check something about my insurance. Um, hello you're getting paid to sit there and do this. She had a horrible attitude about it. Before going there I didn't know about their bad reputation but I eventually heard from family who has gone to walmart vision center that they are terrible with dealing with patients' orders and often never place contact orders for people. Wasn't surprised to hear that after encountering the horrible attitude and work ethic of the receptionist who clearly hates her job. This inspired me to get my contacts through 1800contacts after I used my trial pairs rather than through walmart vision center. Never going back there. read more