I recently needed to get my Gucci glasses repaired, and my husband suggested I try Lyons Optometry…read morewhere he goes for his eye care. Walking in, I was immediately struck by the beautiful decor and the warm, inviting atmosphere; it truly felt like a place that cares about making you feel special. Everyone I encountered went out of their way to greet me and make me feel comfortable. Maria, helped me and explained the repair process with genuine care and optimism, assuring me she was confident she could fix my glasses. While I waited, I couldn't help but notice their stunning selection of sunglassesespecially a gorgeous purple Dior pair that caught my eye. Not only did Maria successfully repair my Gucci glasses, but I also left with a new pair of beautiful Dior sunglasses and a sense of having made some new friends. The service was exceptional friendly, professional, and genuinely passionate about what they do. A big thank you to Maria for her warmth and expertise, and to the whole teamVanessa, Audri, Heather, Ana, Cristina, and Erik for making my experience so memorable. Lyons Optometry truly lives up to their promise of personalized, high-quality care and luxury service that makes you feel special every step of the way.

Had a contact lens emergency while visiting Sonoma over the holidays and the folks at Lyons…read moreoptometry were BEYOND kind, helpful, and accommodating - they went above and beyond and saved our vacation!! Cannot recommend Lyons optometry (especially their front desk staff) enough. It's also a lovely office- clean, bright, and well appointed. Was extremely happy with my experience here.

They always get my prescription right and have a great selection of frames. They are a little…read morepricey but I've always had a good experience with both the optometrists and the oculists.

Incredible! My son caught pink eye at camp and this place got us in 20 minutes after calling and…read moreright before they were closing! Their Incredibly efficient and friendly staff guided us through a jiffy check in, collected our info and insurance and my son received immediate attention, diagnosis and eyedrops to cure his infection. Very professional, friendly and responsive. They saved the day as my son would have needed to miss summer plans if he couldn't get medication immediately. We were in and out within an hour of calling them. Amazing!!

What an awful business, they took my insurance. Ran it and claimed that they have no more…read moreappointments for the rest of the YEAR. I laughed I literally laughed on the phone. This place isn't worth it. I guess not everyone deserves to have eye sight. I'd give zero stars if I could.

Dr Poon is very thorough and quick. The ladies that help you find your glasses are very nice and…read morepatient. This is my new eye care specialists from now on. Abby was so sweet helping my Daughter and myself with our glasses.

Best eye dr in Santa Rosa,…read more Stavan was my Doctor of Optometry for decades. His holistic approach to eye care leads to better care. I didn't know how good his was till I moved to LA, and had to try and find someone as good. Having a real doctor make, fill, verify, and fit your prescription makes a big difference, And it leads to better results with glasses. (You're less likely to experience eye stain, headache, and eye fatigue.) There is a decent selection of glasses, and the office is clean. He got me hooked on "flexon" style frames. Which can handle a beating, and are less likely to break. I can't imagine going back to "normal" glasses. If you haven't tried them. It's really worth trying them.

Great staff, all very knowledgeable and create a relaxed atmosphere. Nice products with a good…read morerange in prices. Hollis Stavn did a great job on my eye exam, I am sure everyone has different eyes and issues and he went through a lot of effort to pinpoint where I needed more visual support. I ended up getting 2 pairs for two very different activities and effort/duration levels. Highly recommend this location if you are also a tech worker, read a lot and are also pretty active.

Robert Gregg and his staff did a great job with updating my glasses and contact lens prescriptions…read more I was seeking both single focus and multi-focus lenses, plus glasses with readers, so it took three visits in total with samples to try out at home. Great outcome and good staff. They also accept my work vision plan, VSP.

Truly the best care when I come! Quick to get into the appointment, not booked out forever, nor do…read moreI feel rushed! He takes care of my whole family!

We didn't get our eye exams here (just because we already have an optometrist we like) but my…read moredaughter and I both got glasses here and the experience was great! Gabby was super helpful, kind, thorough, friendly, and wanted to make sure we got something we were happy with. The glasses were done faster than we expected, and I received a text to come pick them up. Gabby made any necessary adjustments to help the fit and we were done--fast, easy, and great!

Based on reading reviews here, I scheduled and appointment with Dr. Lee. On 12/28/22 I had the best…read moreexperience ever with an ophthalmologist. She explained each step of the exam and the function of each piece of equipment, answered all my questions, never talked down to me. I would describe her as professional, experienced, thorough, articulate and cheerful. After seeing her, I went over to Target Optical to check out and order frames and lenses. I was pleased with the selection of children's frames, the only place I looked because my face is so small. However her name is spelled, I can't rave enough about the professional and friendly service from Sagan (Sehgen). I returned on 12/30 to leave some old frames for new lenses. She greeted me like an old friend. That's what I call great customer service.

Shoutout to the ladies here! I live in Southern California but am in town for a wedding and had an…read moreoptometry-related emergency. They were able to help me out immediately with my issue, and were kind, professional, and incredibly helpful throughout the entire process. Location is great too- super easy to find even for an out of towner, with a free parking lot with plenty of spaces.

Love it here! It's very fancy, all new high tech equipment. No air in the eye or dilations here…read more Love all the staff everyone is super friendly and helpful. If you like high end glasses this is your place! All named brand and super cute! I always go for the extra chunky Aubry Hepburn look and they have plenty here! My new ones are Yves St. Laurent

After multiple attempts to reach their business, I'm deeply saddened that it took our insurance…read moreagent to finally get a person during their call to the National Vision offices. We've had several employees attempting to use their service for which they were hired to provide. For whatever reason, their claim submissions were declined by this company with no explanation or call to our office explaining why. After our agent contacted them, we learned there were some changes made on their end in November for which we were NEVER notified, although they claim notification was sent via email. We keep every email that comes into our office as a formal record of communication between us and our vendors. There was NO such email received as them indicated to our insurance agent. For me, the declining of requested services should have given National Vision a heads up there was an issue and likely with communication regarding whatever changes were made on their end. Clearly a poor representation of quality customer service and as their client for the last 7 years, we are disappointed.

Walmart vision center at San Leandro (National Vision) deserves negative stars for what happened to…read moreme in summer of 2021. I ordered a lenses for a perfect pair of frames previously bought at Walmart, and asked for a new screw for another frame previously bought at Walmart. They took a perfectly good pair of frames, put in new lenses reversed left for right, lost a screw, and twice replaced it with incorrect screws that were way too long and/or fell out. On the second pair, they put in incorrect screws twice, which fell out in transit. Because meanwhile I broke my arm and couldn't make the long drive back and forth to Walmart to fix all this stuff, I also paid about $20 in shipping back and forth (they claimed they had not charged me for one trip, but the charge appeared on my credit card). Then I had to pay another optometrist closer to me to fix everything. He replaced the two screws properly, and meanwhile noticed that the lenses were reversed and fixed them (otherwise my elderly mother with dementia would have used wrong glasses for the rest of her life, because she may not have understood what was wrong and been able to tell me. This is not trivial.) He charged me $10 for all that (a bargain). So my costs were about $30 is out-of-pocket only, not counting the time for extra trips to Walmart, several trips to the other optometrist, gas, etc. Now, that's all just simple incompetence; that doesn't really make me so mad. But here's the part that is bad faith and DOES make me mad: The only compensation offered was 20% off my next purchase--which must be within the next five months! Hmm, didn't I just buy glasses? What is the chance I will need more in the next five months? After several long phone calls with National, they upped the offer to 30% and extended it by a year. Since the only thing I might need would be a backup pair of lenses for existing frames, that amounts to about $30--which I can only get by going back to Walmart. Up until this time, my experience with San Leandro vision center had been fine, but after this I would say: Be sure to check everything with a fine toothed comb, because a fair number of people somewhere in their system are very incompetent. And they are not really very "sorry," despite their claims. You will not be compensated for any errors--unless you need lots of glasses.

Very help with eyewear, eye exam and especially followup support from Montserrat who called when…read moreour favorite eyewear came in. I really appreciate the personal care and high quality service.

Oh my gosh, the service is terrible. The website is not user-friendly. They do not let you know…read morethat you're not having an exam with an actual doctor until the last minute they are not set up in anyway for senior citizens. The staff is rude and dismissive, disrespectful and unkind, and I will never go back there, and I will never ever suggest this place so unprofessional, even if we were able to finish the criteria there I would not trust a result from this place .

had a wonderful experience with Dr. Shah. had cataract surgery said I wouldn't be able to see out…read moreof my eye for 3 days. Saw out of my eye way before that, and eye healed up beautifully. Now have 20/20 vision. Would refer this Dr. Over over again.

This is for Dr Madeline Ripa. I had to have cataract surgery for both eyes as my eyes were finally…read moreso bad no glasses could correct. I was so nervous and almost got sold the $2000 per eye laser procedure to remove them, when i had several friends who are nurses recommend i don't need the laser, the original extraction method is so easy and all the dr's are good at it. It was not Dr Ripa who tried to sell this, it was eye care institute's Video they make you watch making it sounds like the superior option. I even made an extra apt with her to confirm I'm ok with regular procedure. She assured me I'd be fine. And I was! She is very sweet, friendly, sharp, and attentive. First eye, easy peasy, second eye easy peasy! And it's covered by insurance vs the laser option. The surgery center on 4 th Street is an incredibly professional team. They were all kind, helpful, and knowledgeable vs the actual eye care institute (sometimes in the main location on Cleveland the front desk can be a little overly "gatekeeperish" if you get me.). Eye care institute itself is not as friendly as the Dr, other than the fact they do maintain state of the art equipment. When i came back to have extra apt with the dr to confirm I'm ok with regular procedure vs laser, dr Ripa thought there would be no charge, but i was billed the bill $95 co pay for a question i could have emailed her but the Eye care institute required a whole appointment. That one expensive apt was actually unpleasant because i had to wait long beyond my apt time to speak to the dr and they required eye dilation and everything. Being that, it was not her fault, and Dr Ripa is great! One thing that was very helpful is she recommended i get these distance cheaters for inbetween when my eyes are actually done. That was an incredibly good suggestion, only available on amazon. Yesterday was my second eye. I have no pain, no pressure, only shockingly, now I see better! Thank you Dr Repa!