The optometrist retired and this business closed years ago…read more I went here for decades and Dr Saidel was great. Occasionally still see him at St. Lawrence hockey games.

Located in an old building that looks a little sketchy at first, you soon find out that the inside…read morelooks much nicer. The receptionists and doctors are very friendly as well as helpful

I went here because my last appointment was at a Visionworks in another town so I figured it would…read morebe simple for them to access my records, and it was. First appointment and exam went off without a hitch, I picked out frames and they ordered me some sample contacts. They called when the samples came in and I set up an appointment to pick them up and have them checked out. Appt was for 9am, first of the day. When I arrived 15 minutes early as requested the front door was still locked, they don't open until 9. There were already 2 other people waiting outside with 9 am appointments. There were 4 of us by the time they opened the doors, even though there were 2 employees who had noticed us all standing outside for the past 15 minutes! Finally got in, got my samples checked out and was told they were a little off and so they ordered more samples. Went back a week later to pick those up and was told to call when I was ready to order my contacts/glasses. Called a week later to say go ahead and am told they have to take measurements for the glasses before they can order them. They could have taken those measurements at any of the 3 previous visits! Now I have to wait even longer and make another 45 minute (each way) drive just for this! If you have another option, take it! This location is very unorganized and completely uninterested in making the process simple for their clients. UPDATE: Manager did call me and was mostly full of "we're not supposed to, we don't usually, I'm sorry." She did offer to ship my contacts and glasses at no charge after I go back in to pay and have the measurements taken, which will save me a trip. Added a star but will definitely take care of future eye care elsewhere.

Any service you get done here seems like an inconvenience to the employees. I'm sorry for making…read moreyou do your job. Regardless of the nature of your own interaction they are rude from the get go. I've worked with many different employees so it's not a one person issue but an establishment issue that should be serious addressed. considering it's one of the only places for glasses in this area it sucks to pay so much for such shitty attitudes. The worst part is the remote Doctors and technicians are better at providing service and customer service than those available on site. Not impressed, do better.

Professional and efficient service and knowledgeable doctor. I have always received good careread more

Always overbooked. Take 1.5 hours for any appointment. You just move for waiting room to waiting…read moreroom. They don't value their patients time

We have been trying to schedule an appointment for an elderly woman who needs an appointment for a…read moredraining eye. Our eye doctor has faxed them paperwork 3 times even with me watching it go through for them not to receive it. Then I tried to just schedule an appointment for her to be seen and we could bring the paperwork with us only to be rudely and sarcastically answered by Andrew the scheduling manager. He was rude and very unhelpful. That's just how we do it, and that's not how things work is not helpful. We will find another provider.

First time at Pixel eye care centre in Kemptville. It was a great experience. All the staff members…read moreare very friendly. The eye exams were thourough and Dr. Rizk took the time to explain the results. The best thing was they were very good with my 5 year old daughter. I highly recommend Pixel eye care center. They are knowledgeable and friendly. Your eyes will be in goods hands.

The end to end process was a very positive experience. From booking the appointment online to the…read morepleasant greeting at the reception area to the testing and consult with Dr. Neema. The store front is very welcoming and polished. In my opinion, this practice has leveraged technology the way we all should!! Book your appointment here, you won't be disappointed.

Well, I shall say: this is by far the most professionally run optical business I've ever…read morefrequented. Sheila has run her business in Massena for over 30 plus years and she definitely knows what she's doing. I made an appointment over the phone, showed up and was promptly fitted for my new spectacles. I now look incredibly snazzy and all my ol' chaps are thinking of turning their monocles in for a new pair. If you find yourself in the St. Lawrence valley I'd think twice about going anyway else! Hands down THE BEST!

I have been getting my contact lenses from Sheila for over 30 years. Sheila is professional,…read moreastute, most accommodating and simply great at what she does. She will always adjust my glasses for me when I need it.

Outstanding services, truly appreciated the support of Lise to troubleshoot some issue I had with…read moremy lens. She went above and beyond! I have always had only outstanding services at Eyemaxx, and so have my son and husband!!

Had to get my eyes tested. They recommended I not get new lens because the issue was with my eyes…read more They scheduled an appointment with an ophthalmologist. Before I left they took my current glasses, fixed the scratched lens and tightened the arms. The 10% seniors discount is also a plus for any future prescription. Thank-you EyeMaxx!

Been going for years, but the prices just keep going up - to the point of ridiculousness. Called…read moremorning after placing an order, because the price was so ridiculous, and was told it was final sale. Was not disclosed at the time of sale. Won't be returning.

In Kingston I had an exam done Dec 14th and purchased glasses the same day. It is now Jan 26th I…read morehave no glasses !! I have been told several excuses from its the lab's fault it's the courier's fault. Well today I find out their lab has not even began work on my glasses. I have emailed head office I have called head office and had no response. At this point I am calling this theft. This is supposed to be preventative to save my sight. I had a bit of trouble which is why I booked the appointment, now I am getting headaches and my vision seems blurry. If I could rate a 0 I would For anyone considering booking with this company save yourselves trouble and don't!!