1. Pixel Eye Care Centre

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Kemptville, ON

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Pixel Eye Care Centre

5.0 (2 reviews)
Closed • 10:00 am - 5:30 pm

Services - Pixel Eye Care Centre

Eye exams

Eyewear fitting

Retinal imaging

Pixel Eye Care Centre Photos

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2 years ago

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4 years ago

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Empire Visionworks

Empire Visionworks

2.4(21 reviews)
63.6 km

I went here because my last appointment was at a Visionworks in another town so I figured it would…read morebe simple for them to access my records, and it was. First appointment and exam went off without a hitch, I picked out frames and they ordered me some sample contacts. They called when the samples came in and I set up an appointment to pick them up and have them checked out. Appt was for 9am, first of the day. When I arrived 15 minutes early as requested the front door was still locked, they don't open until 9. There were already 2 other people waiting outside with 9 am appointments. There were 4 of us by the time they opened the doors, even though there were 2 employees who had noticed us all standing outside for the past 15 minutes! Finally got in, got my samples checked out and was told they were a little off and so they ordered more samples. Went back a week later to pick those up and was told to call when I was ready to order my contacts/glasses. Called a week later to say go ahead and am told they have to take measurements for the glasses before they can order them. They could have taken those measurements at any of the 3 previous visits! Now I have to wait even longer and make another 45 minute (each way) drive just for this! If you have another option, take it! This location is very unorganized and completely uninterested in making the process simple for their clients. UPDATE: Manager did call me and was mostly full of "we're not supposed to, we don't usually, I'm sorry." She did offer to ship my contacts and glasses at no charge after I go back in to pay and have the measurements taken, which will save me a trip. Added a star but will definitely take care of future eye care elsewhere.

Any service you get done here seems like an inconvenience to the employees. I'm sorry for making…read moreyou do your job. Regardless of the nature of your own interaction they are rude from the get go. I've worked with many different employees so it's not a one person issue but an establishment issue that should be serious addressed. considering it's one of the only places for glasses in this area it sucks to pay so much for such shitty attitudes. The worst part is the remote Doctors and technicians are better at providing service and customer service than those available on site. Not impressed, do better.

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Empire Visionworks
Empire Visionworks
Empire Visionworks

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Nuvo Eye Centre

Nuvo Eye Centre

5.0(5 reviews)
49.0 km•Orléans

Love Dr.Rizk. He is professional, efficient and very kind. Nuvo is a gorgeous, spacious office with…read morelots of windows for great natural light. The booking process was a breeze, either by online booking or by calling the office. All their staff are very nice.

My recent experience reflects the outstanding quality and after sales service. I bought my…read moreglasses just under two years ago. We used to lDubai and were visiting my parents inlaw in Ottawa where we also used to live before. The quality of the frames and lenses were outstanding. These were the most comfortable progressive lenses and frames I've ever had. The technician at Nuvo customized the frames to fit me like a glove. What is even more amazing is that my frames broke a month ago and I panicked and emailed Nuvo. To my shock they said it is still under warranty. So I shipped it back only to find that there were no replacement with the same colour. The communication was as difficult due to Covid working conditions and the time zone difference. Calls were only recorded not live due to modified working circumstances . The owner Dr. Buettner kindly took it upon herself to find a solution and called around and finally managed to find another shop that had the matching colours. She then fitted the lenses and shipped back to me in Dubai. The story did not have ne here. I received the glasses and they were there tight. No one locally knew the techniques to fit this particular frame. I reluctantly contacted Dr. Buetnner and, bless her heart, she sent me detailed instruction to the technician on how to adjust the frame. Like magic , the technician here knew what to do and adjusted the frame. Thank you Nuvo and Dr. Buettner. I lived in Ottawa for over 30 years before we moved to Dubai and had several Optometrists in Ottawa during that time. I've never had such a great experience.

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Nuvo Eye Centre
Nuvo Eye Centre
Nuvo Eye Centre

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Pixel Eye Care Centre - optometrists - Updated October 2026

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