Located in an old building that looks a little sketchy at first, you soon find out that the inside…read morelooks much nicer. The receptionists and doctors are very friendly as well as helpful

From the owner: Canton Optical is St. Lawrence County's trusted source for all your optical needs. Dr. Robert…read moreSaidel and his professional staff are ready to assist you. We offer a full line of services including frames, repairs, contacts, and more. We take most major insurance including Vsp, Davis Vision, Blue Cross/Blue Shield, Medicare, United Healthcare, and Tri-Care. We have two convenient locations to serve and look forward to taking care of all your eye care needs.

Love Dr.Rizk. He is professional, efficient and very kind. Nuvo is a gorgeous, spacious office with…read morelots of windows for great natural light. The booking process was a breeze, either by online booking or by calling the office. All their staff are very nice.

My recent experience reflects the outstanding quality and after sales service. I bought my…read moreglasses just under two years ago. We used to lDubai and were visiting my parents inlaw in Ottawa where we also used to live before. The quality of the frames and lenses were outstanding. These were the most comfortable progressive lenses and frames I've ever had. The technician at Nuvo customized the frames to fit me like a glove. What is even more amazing is that my frames broke a month ago and I panicked and emailed Nuvo. To my shock they said it is still under warranty. So I shipped it back only to find that there were no replacement with the same colour. The communication was as difficult due to Covid working conditions and the time zone difference. Calls were only recorded not live due to modified working circumstances . The owner Dr. Buettner kindly took it upon herself to find a solution and called around and finally managed to find another shop that had the matching colours. She then fitted the lenses and shipped back to me in Dubai. The story did not have ne here. I received the glasses and they were there tight. No one locally knew the techniques to fit this particular frame. I reluctantly contacted Dr. Buetnner and, bless her heart, she sent me detailed instruction to the technician on how to adjust the frame. Like magic , the technician here knew what to do and adjusted the frame. Thank you Nuvo and Dr. Buettner. I lived in Ottawa for over 30 years before we moved to Dubai and had several Optometrists in Ottawa during that time. I've never had such a great experience.

I asked several times at my last visit in Potsdam if my bill was up to date and they told me I…read morestill owed like $37 or so which I paid and asked repeatedly if that was it. All times i asked, they said I was up to date. Shortly after I get a bill which I ignored and subsequently was nagged by someone from billing in Massena who was outraged by my refusal to pay $27 ish . .... a very minute amount in comparison I guess. I'd liked to think she was just having a bad day I guess.

update my review , quick appointment, only downfall is no sunglasses after eye treatmentread more

The business could not make the prescription that they came up with. That's fine... I would just…read morehave to use a glasses place that could. However, they charged me $35 for a printed copy of the prescription. It was on the screen... they could have read it to me if I had to write it myself. No...$35 or I get no copy... the appointment I had to pay for would have been money to waste as the whole test would have had to be redone elsewhere. Crooked practices!

The good: they offer discounted frames at a good price. You can't beat their prices!! They…read moreobviously do not make much money on a pair of glasses sold because if you price them anywhere else, they are more expensive! The women who do the tests are always friendly. The woman who adjusted my glasses when i picked them up was nice too. My doctor is good. They do eye health tests and followup from specialist. The bad: They do not have enough staff to meet the high volume of clientele. The staff is managing with no support and guidance from anyone it looks like. The women seem to do a little of everything there. It is strange when you see the person who performed your test is also booking your next appointment and taking your money..? They do the old school billing. They do not submit to 3rd party insurance. They dont answer the phone!!!

Optician poor. Front counter staff much worse. Nasty. Unhelpful. Not really suited to your 1st…read moreimpressions of a business. Took 4 months from initial visit to receiving my new glasses. Includes having a second eyetest. As 1st one was not right. Paid up front too. New glasses look nice on my bedside table. I am still using my 13 year old glasses. Why ? Probably because they work. Avoid this place.

After service is terrible, when I had a bleeding eye from an injury they told me to go to hospital,…read morethey were booked, a real joke. Found much better eye clinic. patient of 40 yrs, never go there again

I have been a patron at Embrun optometry since 2013 and have always been very happy with the…read morededicated service they provide.

My husband and I got new transition glasses and are very happy :) Rosemary was very helpful in…read morehelping us find the best frames and getting transitions that work in the car is a godsend. The companies that Rosemary works with only sell to local business, and not only is there an exceptional selection but also a phenomenal warranty through them. If you are looking to support local and get great glasses please support Rosemary's optical!

Have been a loyal customer for 19 years. Rosemary cares about her clients, providing them with…read moreexceptional professional service. Excellent selection of frames and prices. Will not go anywhere else for our glasses. Highly recommend!