RACIST STAFF!!! (Excluding Vickie)…read more This review is regarding my experience at Visionworks, 5100 N. 9th Ave., Suite 8101, Pensacola, FL 32504. After three separate visits to this location, I believe I witnessed and personally experienced a disturbing pattern of racial discrimination in the way customers are treated. I want to specifically exclude Vickie from this review, because my concerns are not about her. My experiences with Rachel Andrews and Tracy Schultz were particularly concerning. During my transaction, Rachel Andrews added items/additional charges that I did not request. I discovered them only after questioning why I was being charged more than expected. Customers should not have to discover unrequested additions by questioning their bill after the fact. My experiences with Tracy Schultz were even more troubling. On multiple visits, I personally witnessed her walk past Black customers to assist white customers. When I approached her with very basic questions regarding pricing and refunds, she would not answer them and instead had a Black employee assist me. I was later advised that Tracy could have answered those questions herself, which left me completely confused as to why I was transferred to another employee in the first place. I witnessed this type of behavior on three separate visits. When I returned to complete an exchange, Tracy saw me enter the store and immediately walked away. Instead of acknowledging or assisting me, she went to the mirror and began fixing/fluffing her hair. Once again, another employee was left to assist me. Taken together, these experiences gave me the strong impression that Black customers were being directed to Black employees while white customers received Tracy's attention and assistance. I found the pattern insulting, discriminatory, and completely unacceptable. I do not make an accusation of racial discrimination lightly. I am describing what I personally experienced and witnessed repeatedly at this location. Visionworks management needs to take these concerns seriously and review the conduct and customer interactions occurring at this store. Based on my experience, I strongly caution African-American customers about visiting this Visionworks location for glasses or optical services. No customer should ever be made to feel that the color of their skin determines whether an employee is willing to acknowledge them, answer a basic question, or provide them with service. Again, this review does NOT apply to Vickie.

Wasn't pleased with this location. I've been coming to visionworks over the past few years in other…read morelocations and never had a problem getting an eye exam. The girl at the counter didn't know how to process my health insurance and had me waiting in the lobby for an hour and a half. She had me calling them then she called them and then called them again. It was super disorganized. I never even got to take the eye exam that I made an appointment for and then she said I could take it for $89 without insurance but with insurance it's $10 so make it make sense. I declined and left the store an hour and a half later. A second star for the very nice staff in the glasses side of the store. They were very professional and competent. They were even confused on why the gal at the eye exam counter couldn't figure out my insurance when they literally had it pulled up with my plan but because the doctors office 'processes things differently' I wasn't able to get the exam at all. I really hate when people waste my time and even if it was a possible website error, they literally had my insurance on file in the glasses side of the store and I feel like she could have billed me after, or accepted the copay of $10 up front.

I have never written a review for any business I am so grateful for Dr. Hassan's patience, and…read morecommitment to my care. D.Hassan was more then accommodating and even more comforting towards me and my care.. I was there transitioning from glasses to contacts for the first time and beyond scared. Dr.Hassan's support and encouragement really pulled me through this overwhelming process. I just want to say thanks again for taking the time. I highly recommend!! 5 stars!

From the person at the front desk to the person who checked me out at the end of my visit, the…read moreentire staff was professional & friendly...Dr Hassan worked very hard to improve my site (trust me my eyes are a difficult case!). He had me seeing better by the time I walked out the door. He has a great "bedside manner" it didn't feel like he was just doing a job, he genuinely wants you to see better! I would highly recommend Dr Hassan & the staff at the Pensacola, FL location!

They were fast to tell me they took my insurance and what the Co pays would be I felt like the exam…read morewas very through and Dr Brandy was great the Tech did alot of the set up so it made her job easier. picked out glasses and they had a much better selection than the previous eye doctor I had clear across town. I thought I would leave a review because it seems as though they have gotten better from earlier reviews.

Went to the Pace location with no more contacts at home hoping I could pay for a week supply. Ended…read moreup giving me a week supply on the spot in less than 2 minutes and did not have to pay for them. saved my life. Thank you.

While I preferred it when Dr. Major had her own practice, I still prefer to go here even though it…read moreis now a Clarkson. That's not to say that Clarkson is bad, but I don't believe the doctor's have as much say over the staff since they are Clarkson employees (at least that is my impression). The main lobby looks nice and is well lit to help with seeing how glasses would look on you. Generally, staff are helpful and friendly. While waiting for a family member's appointment, I noticed at least 2 employees had parked right in front of the main lobby doors. It seems like it might be best to leave those for customers. Appointments are about 3 months out, so certainly nothing last minute if it is important. Still, Dr. Major takes time to talk and answer questions. Nice to still have in this era of assembly-line medicine.

Amazing!!! Daniel was absolutely perfect and awesome in helping me pick out a new pair of glasses!…read moreSuch a warm and personable experience. Could not recommend more!

I was able to get a same day appointment which is awesome because of my hectic schedule. The Dr was…read morevery thorough and very professional, i felt very good about the amount of time he spent with me. All of the assistants were great, Becca did a great job of explaining all of my insurance coverage and what would be covered. And Demi did a great job helping me pick out a stylish looking pair of frames, then helped me get a second pair explaining the nice discount when purchasing two. They were also respectful of my price point and kept the total manageable. I will be using them in the future for all of my vision needs.

Been coming here since 99, back when it was woodbine eyecare. They haven't lost the personal touch…read morefrom their independent days. Well organized, and they don't push extra cost options (they do offer lots of things, but not pushy).

I drive past 4 other Clarksons to get to this one. Great staff, great facility and personal…read moreservice. If they open up another one, I'll drive past it too.

This eye care provider was one of few who accepted my insurance and was worth the drive from…read moreMiramar Beach. Terri - the receptionist was terrific-very accommodating with a welcoming attitude. Doc has years of experience and is up to date on contact lenses. Got glasses too and well pleased with them also.

Avoid at all cost. Rude customer service and they will scam you..................................read more

I think it's in the same building with dr.Terrezza and Dr.Bell I've been going there for Years and…read moreNEVER have had to take my glasses back ever.excellnt workmanship.