Used to go there for years even though they weren't highest tier payment for my vision insurance…read more I have 4 people that need glasses a year. Unfortunately, it looks like they changed their staff and brought in very rude and unhelpful people. Wearing earbuds, told me I didn't have vision coverage, etc. That was the last time I was there. Made feelings known with corporate. Btw last time I was there the windows were filthy. I thought it was my glasses.

Rude employees don't get greeted coming in I was a new patient as well . Very unprofessional staff…read more. female doctor seemed in a rush during the exam. Unhappy with contact exam , paid cash and left without trials. Poor communication here with patients from the minute you walk in . Didn't like my experience never going to an America best . Sticking with private own doctors.

I love the doctor here, but they are so horrible with scheduling. If someone comes in late, they…read morewill see them first as opposed to the person who is there on time for their appointment. I waited 30 minutes for my appointment today because a gentleman who was late, was scheduled before me, was seen the second he walked in the door. I was made to wait 30 minutes. Very unprofessional. I'm contemplating whether I want to go back or not. Like I said, Dr. Victoria is great, but they don't respect your time here.

At least have a little bit of competency while running a business. I came in to just order glasses…read moreand was hounded to buy more contacts. The doctor made me feel like a criminal for using a third-party to purchase contacts previously. The glasses were supposed to be ready in two weeks. They were not. I called them after two weeks and someone told me they would look into it and get back to me. No one got back to me. I called after three weeks. They told me the lenses did not pass inspection and had to be redone. Causing me to wait more time with no communication.

The office appears neat, clean and organized. The location is great. They have great lighting. They…read morehad ample staff availabe when I went recently. I was able to get my glasses adjusted. I wish everyone all the best in Yeshua's Name!

I brought my son in for contacts and glasses. They were professional and efficient. My son loved…read morehis contacts and glasses. Since then I've had to reorder another pair of eye glasses for him as he broke a pair. I also order my contacts from them. This is a great place for all your eye needs.

I went into Big City Optical in Oak Park for the first time to ask if they could repair a pair of…read moremy glasses. Without hesitation, the gentleman said he would give it a try, thankfully he was able to fix them.While I as waiting I couldn't believe the nice selection of frames that they had.I guess I know where I will be going when I need my next pair of glasses.

The doctor was really good and the Optician helped me find glasses that look really cute. I will be…read moreback to order sun glasses

I was very happy with my experience here. Everyone was very nice and doc was kind and professional.read more

I have been going to this location for three years now and Dr. Jason Jager is an outstanding eye…read moredoctor. He examines my eyes in depth and is an honest eye doctor. Give this loathing and doctor a try.

I had a problem with a pair of glasses that I did not buy from them, but was at the mall and walked…read morein and asked if they could help me fix my glasses. The girl who was there was extremely helpful and fixed them for me and did not charge me one of the best experiences I've had in a long time.

Had the pleasure of visiting this location last week and I was very impressed! I came in for a new…read morecontacts prescription. The wait time was minimal. They took current insurance info as soon as I entered and then I was immediately taken directly back to get assessments of vision and eye health. I was seen by Dr Masood who probably conducted the most comprehensive eye exam I've ever received. She evaluated my current contacts, my dry eyes, my risk of glaucoma. I had mentioned that while my vision with my current prescription was clear, I sometimes felt eye strain at the end of the day. She explained how eye comfort is always a shared goal with clear vision. So she slightly readjusted my prescription to maximize vision clarity and comfort. I am very pleased with the outcome. I would highly recommend this practice and specifically this physician!

Be very careful with the billing practices at this location. I ended up walking out and completely…read morewasting my time here today. During my visit, the staff repeatedly and aggressively insisted that a $39 Digital Retinal Imaging screening was mandatory to complete my exam. However, their own official intake paperwork explicitly states right at the bottom that it is an "optional additional procedure" with a box to decline it. Forcing or pressuring patients to pay out-of-pocket fees for elective screenings by claiming they are required is incredibly dishonest. When I refused to pay the optional upcharge, they wouldn't budge, so I chose to leave. Watch your paperwork closely if you visit this place.

I would give them zero stars if I could. This store is great IF Nothing goes wrong and you expect…read morethem to stand by their product. I've been a repeat customer of Pearle Vision in Woodridge, IL--purchasing three pairs of frames and lenses and spending over $2,000. But when I raised concerns about the poor quality of the so-called 'Tiffany'--more accurately, #Fiffany--frames, the store showed its true colors: deflection, excuses, and zero accountability. I bought the frames and lenses for $692, and just three months later, the frames became bowed and unwearable. I returned to the store multiple times for adjustments, but the problem kept coming back. When I asked for a refund or replacement, Boris told me, "What do you expect? They're plastic." That's outrageous for a luxury-branded product. Michelle, the store manager who claims to offer "excellent customer service," made baseless accusations during a call with the Attorney General--blaming me for damaging the glasses by "blow-drying my hair or lying down with them on". Her real concern? She wouldn't get reimbursed by Luxottica, the warranty provider, so she refused to replace the frames. Instead, I was told to deal with Luxottica directly. Luxottica took seven weeks to return the glasses--still defective--and then suggested I take them to LensCrafters for an adjustment. Not Pearle Vision. What does that tell you? Even after involving the BBB and the Attorney General's Office, Michelle continued blaming Luxottica. She offered to replace the lenses--though they were never the issue--because it wouldn't cost her anything. When asked directly if Pearle Vision would provide a refund, she said, "Why would we be responsible?" and flatly refused. Another so-called solution from Michelle is for me to return for endless adjustments--as if my time has no value ( In the words of, Kimberly "Sweet Brown" Wilkins ) "Aint nobody got time for that!" She clings to the fact that it's been 16 months since purchase, but my complaints began just three months in. As a fair consumer, I gave them 13 months to make this right. It seems they were just hoping I'd give up. Pearle Vision at Woodridge is a wolf in sheep's clothing--pretending to offer premium products and service, but failing when it truly counts. I'm out $692 with frames that are visually attractive but totally unwearable. And when someone compliments your glasses and ask you where you bought them, you don't say "Luxottica." You say Pearle Vision--because that's who took your money. Michelle confirmed she alone made the final decision to the Attorney General, and she stood by it, regardless of how unreasonable it was. Her refusal to acknowledge the customer experience reflects a serious lack of empathy and professionalism. This experience has destroyed my trust in Pearle Vision. If you value your time, money, and dignity as a customer--take your business elsewhere. I know I will. #Tiffany & Co #Luxottica #Pearlevisionwoodridge

This is the worst place I have ever received an eye exam. The employees give you the run around…read morewhen needing basic services such as a correctly documenting prescription. They want you to constantly come into the store to fix mistakes that never should occur because they "never had an issues with it". Simple tasks aren't simple. If you have a lot of time to waste with incomplete services, please visit them.

Dr. Carter, Jasmine, and Isaac are all wonderful. They have been helping me out and taking care of…read moremy vision for over 10 years. I moved to Michigan and still come into town to see Dr. Carter. Highly recommended.