Great service. They stand behind everything they do. I've been a customer for many years. They…read morehave always gone above and beyond.

they put my prescription backwards in my new frames and told them they weren't right. they said I'd…read moreget used to it. went back the next week and they adjusted them and sent me home AGaiN. I wore my old glasses. 3rd time in and they rescheduled me to come back to see the Dr again and that's when they realized it was wrong. kept blaming me. spent over 800 dollars. never never going back

Key City Vision is without a doubt the best vision center experience I've had. I've gone there…read morethree times and every time has been perfect. Jeff is a fantastic optometrist. Super friendly and knowledgeable. He explains what he's doing during the eye exam without being overly complicated. He always explains any changes that have occurred since your last visit, instead of just saying "you need stronger contacts" or "you might have glaucoma, but I'm not sure" (I've literally had an optometrist tell me that once without even explaining what glaucoma is). He seems to really care about the patient's experience. The opticians and other staff are also very friendly and helpful. Like Jeff, they explain every process of the exam that they perform and don't act frustrated with you if they have to repeat a step because you couldn't stop blinking or whatever. The location is convenient and the office has a nice clean, modern feel. Appointments can usually be made with just a few days' notice and I have never had to wait more than five minutes. You can't go wrong with Key City Vision!

Key City Vision Center has the nicest employees! I was traveling for the holidays and ripped my…read morecontact right before family pictures. They didn't hesitate to help me out and were incredibly kind, understanding, and accommodating. Their office is beautiful, and the staff made a stressful moment so much easier. I'm so grateful for their sweet service and highly recommend them!

My first time to an eye doctor and they were amazing. I would highly recommend. Even though my…read moreinsurance was out of network they still worked with me to get my expenses partially covered for the exam and the glasses. Went out of their way to make me feel comfortable trying on a number of different pairs of glasses and gave me good honest feed back about how I looked. Never pressured me towards one brand or another. I will use them as long and I am in Dubuque or surrounding areas!

Location is now in the old Girl Scout Building across from Park Pool at 2644 Pennsylvania Ave…read moreDubuque Iowa Brand new remodel!

Love the personal care and the complete & thorough eye exam that we receive with Dr. Smith.read more

Dr. Martha Smith at Vision Health Center is wonderful....she is very thorough in her exam, and…read moretakes time to answer my questions. Her support staff are always very warm and friendly as well. Highly recommend!

Excellent Service from Start to Finish! Huge selection and variety of frames! Highly Recommend!read more

Dr. Justin Risma is great the best, but seems in last year he is in a hurry to get done with you…read more Is it because the Doctors are invested in this company and worried about the all mighty dollar. Not what it used to be where they were not in a hurry. Makes you feel like a number. The Dubuque location you get all through the prep and then you usually have to wait not just a few minute but wait. Seems maybe they overbooked themselves as they want as much money as possible. Be nice if they get back to the old way and sit down with you so you can ask questions instead of walking out the door and saying any questions let me know.

Smaller quaint business with so much personality. From the…read moremoment you walk in until you step foot out the door everyone is happy to assist you with a smile on their face. Stephanie helped me pick out glasses and I couldn't be more happier. I rave about this place from now on to all my friends, family, and colleagues.

I have gone there a couple of times for complimentary eyeglass frame adjustments. They were always…read moreprompt and courteous.

Every one of the staff members are a delight; friendly, courteous, and oh so helpful. This was the…read morefirst place I ever had such a thorough eye exam and everything was explained to me in a way i understood. Dr. Lynn Lester takes her time to talk to you and cares about those that walk through her door. That's evident by the way she treats everyone. When it comes time to pick out glasses.... Shelby is your girl!!! I just have a seat and let her work her magic by finding just the right pair of specs for me. I'm always satisfied with what she finds for me. She picks out glasses i wouldn't have even thought of and once i put them on I'm sold. I love that because picking out 1 or 2 pair out of 100 plus glasses can be overwhelming to say the least. I highly recommend going here for all your eye care and needs.

I've purchased my glasses here for years. There's always a wait time to be helped unfortunately,…read morebut staff are friendly and great when your turn comes up. I was 2 days past my warranty on my frames when they broke. I stopped in with no expectation they'd honor it, and was hoping I could buy the frames and pop my lenses in. Luckily, they were able to honor my warranty! Very happy and great customer service, just wish they could get a few more staff to help them out during busy times.

Friendly staff, very low price lenses and frames. Glasses…read morewere ready in less than half an hour! Highly recommended.

Greeted promptly. Area to wait was under construction…read more Exam room light very bright. Little shocking to the eyes, after low light. I understand the lighting will be corrected. Dr. Parson explains what he finds in the images, which is helpful for preventative care.

I just purchased my first pair of glasses. They were so helpful and gave me the honest opinions on…read morethe frames I had. I came in 4 different times to look because I couldn't make up my mind. They never rushed me and I got great service from every associate I had help me. I would recommend this place to everyone!!