Worst customer service ever. Store manager gave us the run around. Told us to call corporate number…read morewhich didn't exist. Said he couldn't pull up our information because "that" department was close and to return on Monday. We did and again gave is another number. That number was customer service who put us in the phone transfer cycle of death. Had original receipt that wasn't taken. Store manager said he would put in a ticket and we should hear back in 3-5 business days and get email confirmation. After five days nothing, why you ask because manager never did what he said he would do. After all this running around after 3 weeks end result, we were SOL! Beware your purchase is in danger!

From the owner: At Sunglass Hut, our mission is to be the premier shopping and inspiration destination for high…read morequality fashion and performance sunglasses. Starting out in 1971 as a small kiosk in Miami, Sunglass Hut is now the leading international retailer of sunglasses and is part of the Italian-based Luxottica Group, the world's largest eyewear company. Visit our Wilkes-Barre Sunglass Hut at Bus Route 309 to shop the newest styles of the season. Whether you're on the hunt for high fashion frames or just wanting something classically cool, look no further. Step in to style with thousands of pairs for every shade of you.

I usually don't leave reviews, but I feel like I need to share my recent experience at this…read morelocation. I had ordered a pair of sunglasses online for in-store pickup. When I arrived, the employee helping me (David) was new and couldn't initially find my package. After about 20 minutes, he located it. I checked the sunglasses and didn't like them, so I decided to return them right then and there. David was kind but clearly didn't know how to process the return. He asked me to initiate the return from my phone, which I did. He then tried calling his manager but got no response. Another employee, Kim, came to help. She was polite and really tried to assist me, even calling their manager (Eric) from the Sunglass Hut upstairs in Macy's. After almost an hour of them trying and failing to find or print a return label, I was told I needed to go print it myself at a Staples 6 miles away. Despite my frustration, I remained calm and didn't say a word out of line to anyone. I was just hoping someone could help me. I eventually went upstairs to speak to Eric myself. I approached him very politely, hoping he could understand the situation and maybe help me print the label, since it was his team who told me to initiate the return the way I did. Unfortunately, Eric's attitude was incredibly rude and dismissive. Instead of listening or helping, he told me it was a "liability issue" and that I had to figure it out myself. He didn't apologize for the inconvenience or the time I'd already spent trying to get help. I walked away in tears. I didn't raise my voice or blame anyone, but Eric's behavior made an already frustrating experience so much worse. Ironically, a kind employee from another store nearby (Alberto, from the watch section) helped me print the return label. He was the only reason I was finally able to finish the return process. To be clear: David and Kim were inexperienced but at least made an effort and were kind. Eric, on the other hand, was unprofessional, rude, and completely lacking in empathy or basic customer service. I understand mistakes happen, and people can be new but it's the attitude and how you treat your customers that really matters. Sadly, Eric failed at that completely.

I stopped in this morning and was helped by a gentleman named Stephen. Great, helpful non-obnoxious…read moresalesperson. I got the perfect pair of sunglasses at a great price. I wish every salesperson had his personality. I don't normally think to rate stores but a great experience deserves recognition. Thank you, Stephen!

A young lady named Aylin helped me find a second pair of sunglasses on the Bogo special. They were…read morefor my son who wasn't present and she was patient and let me FaceTime with my son and gave me several options until we found one that he liked. She was very knowledgeable and helpful and did such a great job - she should be promoted soon!

Big fan of the Hut. I have about 5 pairs of high end sunglasses (2 Maui Jim, 3 Oakley) and when my…read morebeater Oaks got stolen (on the Crown Princess last year) I decided to replace them on Fathers Day. Went to Bridgewater. This store has an open floor plan where you can try on all of the glasses (no annoying lock and key going on.) My wife got a pairs of Maui's, I replaced my Oak's and they fixed the nose pad on my wireframe Maui Jim's (for free) while we waited. The staff was friendly (no teen angst thing going on) and professional. Check 'em out.

Cute small store. Located at one end of the mall just after Coach. Ground floor. I found the…read moreemployee the one time I was there to be super. She knew her sunglasses, knew her job and did it well. In the tiny space its hard to make sure people are not pocketing you merchandise while you are helping others and she did it without trouble. They had great sales when I was here and for that reason alone I would consider driving this way again if I was looking for sunglasses. Ive passed by this outlet a number of times, and stopped in many stores, but never this one. My mistake. Don't make it yours.

From the owner: At Sunglass Hut, our mission is to be the premier shopping and inspiration destination for high…read morequality fashion and performance sunglasses. Starting out in 1971 as a small kiosk in Miami, Sunglass Hut is now the leading international retailer of sunglasses and is part of the Italian-based Luxottica Group, the world's largest eyewear company. Visit our Tannersville Sunglass Hut at 1000 Route 611 to shop the newest styles of the season. Whether you're on the hunt for high fashion frames or just wanting something classically cool, look no further. Step in to style with thousands of pairs for every shade of you.

I love the new shades I got at sunglasse hut. The sales girl was attentive and courteous. The price…read morepoint on my new shades was $150.00, I am very happy with the quality of the frames as well as very impressed with the quality of the lenses. I'm putting up some photos of my new shades

Had a great black friday deal, however the girl that helped us was very rude and asked if we were…read moredrunk so loud that the whole store could hear. And we were just happy to be out with our friends and very excited. Horrible customer service, and will not be coming back.

My boyfriend needed a new pair of shades. I went to Sunglasses Hut when we were on an epic search…read morefor his 'just right' sunglasses before a trip we were taking together. The Sunglasses Hut is on the first floor in the Livingston Mall. It has a large selection of eye wear for you to try on. The lady at the shop was very friendly and helpful. She also gave us space to browse on our own while deciding on which pair to get. I would recommend this SHI location if you need to go to one.

The customer service here was fantastic today. Sales person named Micaela was the sweetest girl and…read moreshe fixed my broken sunglasses at no charge even though my purchase was around a year ago. Next purchase will absolutely be here.