I was very surprised to get a bill after my last routine cleaning; I discovered that they no longer…read moreaccept my insurance after going to this practice for five years. I was not informed of the changes within the practice that occurred the year prior (after my last cleaning). While I give them kudos for resolving the billing issues, I feel that it would have been a courtesy to provide this information to patients before they encountered a bill. While I received good care here, it is also not care that is worth out of pocket costs.

I am extremely disappointed with this office. We scheduled this appointment 6 months ago, and when…read morewe arrived today, we were told they stopped accepting my children's insurance back in October. That means they had 5 full months to notify us and never did. Completely unacceptable. To make matters worse, the front desk experience was frustrating and unprofessional. The dark-haired receptionist asked if I was already a patient. When I said no, I questioned why that mattered--and she told me that if I was a patient, they would still see my children anyway. She then went on to say the dentist would basically use it as some sort of "write-off." That explanation made absolutely no sense and felt very questionable. We rearranged our schedule and waited months for this appointment, only to be turned away at the door with no prior notice and a confusing, dismissive explanation. Poor communication and unprofessional handling all around. I would not recommend this office.

Staff and Dr took great care of me. Even calling to see how I was doing. I highly recommend themread more

I was so nervous to have my tooth extracted. The entire staff was so nice, from the very beginning…read morewhen I was established as a new patient, leading up to the day of extraction. Absolutely loved my experience here. Thank you for making such an anxiety filled day, into such a relaxing experience!

Dr Brown is awesome He is kind , patient and a funny guy…read moreHis staff is always kind and courteous and right on time.

I can't say enough complimentary things about Dr. Brown. He is skillful, knowledgeable, pleasant,…read moreand always willing to squeeze in a patient in need. He is by far the best dentist around. His entire office staff are professional and courteous. Together they have created a very happy and relaxed environment!

I've been a patient of Dr. Chas for over a decade and I have always been extremely satisfied with…read moremy visits. Dr. Chas has a great sense of humor and does everything he can to make your time in the chair as fast and painless as possible. If you're not satisfied with your current dentist, please do yourself a favor and make the switch today.

Ive known Dr. B for 20 plus years. I heard he was a painless dentist. I have never had pain to go…read moreto Dr. B. I am amazed at his work. He is customer service oriented. Annie is his receptionist and she is also wonderful.

My boyfriend and I found Dr. Berman recently because my boyfriend's teeth needed a lot of work. I…read morefound Dr. Berman's website and made him an appointment for a consultation. Well, my boyfriend has now had quite a few visits, and every time, he comes home happy with the experience and enthusiastic about continuing his progress. His experience encouraged me to make an appointment for myself as well. And I completely agree - going to the dentist is no longer a terrifying thought... Dr. Berman is fantastic! No pain, and a wonderful, fun staff... I have definitely found my dentist. Thank you so much for everything you've done for us, Dr. Berman, Ann, Sam, and Sharon! You have all made our dental visits so pleasant and easy!

Crazy, but understandable, that I've never thought to crown my dentist king on Google. I mean, no…read moreneed to look elsewhere, compare offices or sift through reviews. I suppose I was born into this; my family has been going to Back Mountain Dental through a few name changes and the tenure of the previous dentist, so I've been lucky to have excellent dental care with a neighborhood-oriented staff. For instance, on my last visit alone, they saved me time, money and the frustration of anesthesia by salvaging part of a previous filling and not applying a product once we discussed more of my symptoms. No upselling, easy-to-understand and work with billing procedures, and the superpower to figure out any changes in your insurance with minimal effort (even though you put your new card in a 'safe' place). They treat you like family, but not the ones who are always running late; these guys stick to their schedule. And one added note, as one of my friends mentioned dreading their upcoming trip to their dentist: I think 'chairside' manner might be thrown to the wolves when considering dentistry, it seems optional. Doctor DeFinnis is as "cool as the other side of the pillow" when it comes to explaining things and helping you feel comfortable, relaxed, and optimistic about your plan, which isn't the norm, I guess. They'll encourage you to floss, have personalized recommendations and helpful suggestions but operate in a judgement-free zone. So next time you bust a cap, hit up Back Mountain Dental to get you back on track.

To say I am petrified of the dentist would be an understatement. I am 22 years old and after about…read more5 years of avoiding the dentist, I started to have severe pain and ended up having to schedule an emergency appointment. Back Mtn Dental was recommended to me and I am so grateful that it was! As someone who suffers from severe dental anxiety, I can confidently say the staff is beyond friendly and genuinely cares about your well being. They make my appointments much more enjoyable and tolerable despite the extensive work I've had done over the past two months. The assistants are so sweet and reassuring. Dr. DeFinnis is wonderful, I have had no post appointment issues and he has saved a few of my teeth from needing root canals. I highly recommend scheduling an appointment with them!

For 30 years I dealt with extreme dental anxiety. I thought it was normal. Dr. Lombardo's…read morecompassionate demeanor proved it doesn't need to be real. She is so gentle and really cares. I had a cavity filled today and was relaxed and couldn't believe getting fillings didn't need to be so stressful. She is definitely in the correct profession. Her staff is also awesome!

Dr Frantz Sr is the best of the best! I went to him for years, but my insurance changed and I don't…read morethink he takes it. I haven't found a Dentist as good as him. I suffered after I had 2 find a new dentist. For 6 yrs, my dentist said it was sinus' but here I took medications and suffered it was an infection. I finally went to a specialist and he said I was very lucky! Dr Frantz would have found that asap. I miss him so! he is the best of the best, he can do anything! D.P. Rontinonis

Julia very thorough and deliberate in her process, quite pleasant. She deserves a very good.read more