Great selection and kind people We prefer this Walmart for our groceries and such Like the large parking lots read more

This is not the first time and it is shame that consumers (shoppers) have to check their receipt just to verify the accuracy of cashiers. We normally shop at Walmart and not HEB because of wider aisles and friendlier shopping experience. But the only thing that I have complain about is that in numerous occasion I noticed either I have been overcharged for items or charged for item that I did not had? The sad part about it is that now I have to go stand in line for customer service just to get refunds on over charged items, and no need to elaborate on the rudeness of customer service associate that they question excessively and make you feel guilty to bring such a issue to their attention. To top it off, having an associate at the entrance that they ask for your receipt, but they don't even catch the mistake the cashiers made. read more

Walmart Supercenter - Overcharged - Grocery Near Me - Universal City, Texas

Terrible shopping experience per usual and on brand for Walmart. I try to limit my visits to a Walmart to an absolute minimum as the service is downright terrible. Today, my daughter and I shopped for the Toys for Tots organization and was followed around by an employee. Do they not know how obvious they are?!?!! read more

Absolutely terrible first off the guy at the auto center raul looks high out of his mind or just straight up stupid second they pulled my car in 10 minutes later they come back and say we are sorry your lugnuts are cross threaded and we cant take them off my car is brand new the tires came off once or twice for a rotation and thats it theres no way they were cross threaded so when i got home i took the lugnuts off perfectly fine not cross threaded or anything perfect threads and studs they lie and their lazy as hell dont come here for anything automotive related read more

I witnessed child abuse at the hands of staff and family on 8/27/24 at 7:20pm. A little girl of approx. 6-8 years old was sobbing, screaming, calling for help, and physically struggling in the ear piercing chair. She did not want her ears pierced. A teen girl was holding her down. People who appeared to be her adult family were standing around relaxed and laughing, amused by the child's sobbing objections. The Claire's staff member was standing a bit back, holding the ear piercing gun up in the air at the ready, and was laughing alongside the adults. I was leaving the store but approached. I recognize that the law, to my knowledge, does not prevent parents from piercing their children's bodies without the child's permission, and knew that I could not stop the abuse in the ways that one could if more sociallly obvious abuse was happening. But I approached the adults and in a calm, gentle voice said: "children have autonomy over their bodies too, and they need to be able to say when they don't want something done to their bodies. They need their parents to protect them." And I walked away, thinking nothing else could be done except hopefully cause the adults to think long enough to pause. But I figured nothing else could be done. The parents yelled at me to mind my own business. I'm appalled that Claire's staff would participate in a non-voluntary body modification of a child. I'm appalled that Walmart staff and security did not intervene. The little girl was very, very loud. Many people could have intervened. Instead, Claire's and Walmart participated in child abuse. read more

Disappointed in Customer Service - Walmart Automotive Center (Kitty Hawk, Universal City, TX) We've had a very disappointing experience at the Walmart Automotive Center on Kitty Hawk in Universal City. My daughter, who is 18 years old and still learning how to manage her vehicle maintenance, went in today for a simple oil change and tire rotation. This is part of us trying to teach her independence and responsibility as a young adult. She's been to this location twice before, so her vehicle information--VIN number, services, and account--should already be on file. However, today the associate named A****a was extremely rude and unhelpful. Instead of assisting her by simply looking up her account, A****a repeatedly asked unnecessary questions and seemed annoyed when my daughter didn't know certain details like tire size offhand. Keep in mind--she's just starting out with car care, and a little patience and guidance would've gone a long way. The back-and-forth was frustrating, and it should not be this complicated to get a basic oil change and tire rotation--especially when the customer is trying to do everything the right way. The aggressive and unprofessional attitude was uncalled for. This was a missed opportunity to provide good customer service and help a young person learn, rather than discouraging them. We will be considering other automotive service locations going forward unless this can be addressed. Respect and patience should be standard, not optional. read more

Hi Antonio, that works in the automotive section I just wanted to take a moment to thank you for adjusting my grandson's bike. It really made his day, and I appreciate you going out of your way to help us. Your kindness and willingness to assist do not go unnoticed. Thank you again!" Wanna to add and say that he didn't have to do it I asked another man that was there. He kind of looked at me like we don't do that but Antonio went the extra mile and said I'll help you you don't find that many people that would do that so he really deserves recognition and I really do appreciate him. read more

I would frequent this Walmart when I lived in Converse and I must say it's gotten WAY BETTER then it was some 4 years ago. The isles are cleaner and better organized. The produce looks a little better, which is a BIG improvement from then. I shop VERY often being that I sell food and I have to go to kitty hawk HEB to shop for vegetables and herbs, because this location had such a HORRIBLE selection and what they did have was old or half dead. I guess the people over it now are on their J..O..B.. Hood to see it's gotten a revamp. Good for you kitty hawk Walzem.. Oh yeah, the picture of the pot pie tins you ask, because this is the ONLY Walmart I can find them at and I been to at least ten looking for just those tins to make my Crawfish and Shrimp Pot Pies. read more

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Vision Center: This was my first time buying glasses! Mindi and Jennifer noted this and patiently walked me through the process, helping me carefully fit different frames for comfort and style and ensuring I didn't walk out looking like Harry Potter. Their customer service went above and beyond. Thank you both beyond words! read more

Buyer beware! Price on shelf does not match price at register and it has been six months or so. Not a small difference, about $3 per twelve pack! Sometimes they have been willing to correct the price at register, today they told me that would be illegal because it is alcohol & tobacco... so correcting the price is illegal but false prices on the shelf are fine? read more

Walmart Supercenter - a close up of a price tag on a package - Grocery Near Me - Universal City, Texas

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This particular store is pathetic. Most of these employees don't know the policies of Walmart. Especially when it comes to online price matching. The electronics department is slow & takes forever to find & get assistance for anything. The employees need customer service training. Very complacent attitudes. read more

I'm very surprised that this Walmart doesn't have seats for you. You can wait for your people that are shopping. And just sit there and relax. Can you guys add some silver benches like other Walmarts have ? There are several walls that have nothing against them. They can easily have bench seating there. read more

So just left went in to receive oil change , only 2 techs staffed in service department. Unable to get service was turned away cause they said they were running 2 hours behind asked to speak to supervisor of area , employees said there was not one available I asked whom I would be able to speak too employees said they didn't know who to contact . read more

I came in for an oil change,told the cashier I wanted the $24.88 one. She tells me ok and lets me know it will take 30 minutes. 40 minutes later my truck is finally getting pulled in to be worked on,then she proceeded to tell me that the only oil change available is the $44.88. The cashier is rude and has been on her personal phone the whole time I believe her name is Keyla. read more

HORRIBLE CUSTOMER SERVICE. I asked a employee for help and he refused to help me get something from the top shelf bc he wasn't clocked in ? So I had to ask another customer to help me for literally TWO SECONDS because this guy was so rude and not clocked in. He's one of the cart guys, he wasn't showing his name tag, but he has a Texas A&M hat and sunglasses. Then the cashier I had was so rude for no reason and just rushed me away and gave me no time to load my items. Just a bad experience and it sucks bc I live down the road. I won't be back. read more

By far this is the worst walmart i've been to! This store needs to reconsider who they hire as managers. Cynthia was so rude! She has no respect, a bad attitude and very unprofessional. She needs to be replaced!!! read more

Aside from having terrible customer service this is also the worst staffed Walmart. The money transfer area is never staffed you have to stand there and hope someone decides to help or get help. The store never went back to 24hrs but shelves are scarcely stocked. Although they post hours of operation they will close at 10:30 and not allow customers in when 11 is the posted closing time. read more

Best customer service , from electronics. Rita , Tiffany , and the guys who put the tv in our car .. Cory and Nathan . We got a tv and tv stand on roll back .The employees did a great job ! read more

Terrible service today I was refused service in the auto center supposedly because of a standard oil filter removal tool that they didn't carry and a oil filter. Now every other Walmart in state or out have the filter and I went to the next closet Walmart I was told it was a universal oil filter removal tool. This location has terrible auto center customer service and it's my option that I was refused service because I showed up at 5:30 on a saturday. DO NOT COME TO THIS LOCATION under any circumstance!!!!!! read more

I ordered a Birthday cake to be picked up the next day at 5pm, the next day at 1pm it was canceled dur to no Baker. Went to the store and the young lady said could get a cake already made. No this was to be a special cake. Store manager not working today and no one knows if another manager on duty. This us the first time I am do dissatisfied. I've been a customer since day one. Shop th here at least twice a week. Ill now order my cakes from HEB. read more

This is definitely one of the better Walmart I have been in. The store is always clean and the shelves are full and neat every time I go. The also have fuel out front and are usually one of the cheapest in the area. The store is not as busy as other Walmart stores. Even on Black Friday I had to go to get some normal household goods and I had no issue with the crowd or getting checked out. In short nice, clean, and easy in and out. read more

For the third time now I have been accused for stealing. For one I just spent over $300, got checked by a representative at the cashier, I have 4 kids and my wife with me and I get stopped at the exit being accused for stealing something. Now why in the hell would I spend all my hard earned money to provide for my kids and then go out of my way to steal??? That's just stupid. I know there are idiots out there that steal. Deal with them. But come on go to this Walmart every week and spend hundreds of dollars for my family. Looks like I'll be shopping elsewhere. My money is no good here. read more

This mega store has been a center of criticism for the pay scale for the workers. But, we say fare pay for work done. Today on my limited number of times venturing into this chain monster it seemed to me, the fact many there get a check is wondrous. Slowest cashiers ever, everything is digital so why so slow? No customer service and messy. This is a pretty new location, so is it poor due to management, workers or both. Time for a total overhaul and rebrand. read more

I love getting my batteries here ! If you bring in your core you can probably get the value size battery for only $57 out the door !

I like this location. I said I would not visit it but as soon as I stepped in, I knew I would be back. haha! The only con is the clothing section for young girls. Other locations have a better selection. read more

We shop at this store regularly, but often times Direct TV/ AT&T is in the electronic department hassling customers. This weekend I told this guy no thank you and he was very rude as I walked away and yelled at me saying aww you have spectrum don't you. This is ruining Walmart's customer relations. I don't want to go in the back of the store anymore. read more

I came in the other day to look at some furniture and thanks to this one gentleman Tyler I got all the help I needed, he was very professional and friendly. He gave me all of his attention and made me feel like I was making the right decision so I will be coming back.. I definitely recommend this Walmart to anyone! read more

Definitely not a fan of this Walmart. The workers are aware of the products and processes. Sticking to H-E-B.

Do not count on even subpar customer service. No sooner than I finished asking "I was calling to see if you have a certain item in stock..." the huge annoyed sigh the lady let out. After which she proceeded to tell me how busy they were and every associate was busy and couldn't help me. However, she did say she could put me on hold and maybe someone would get to me. No thank you! read more

Not very good at problem solving, I ordered an item, was given a receipt with date of pick up, went on that day, no one knows where it is or any idea of when to expect its arrival, I was told check back in 3 days . You know the drill, " sorry, unfortunately, I can't help you with your problem I just work here." For once lets see Walmart take responsibility for it's actions. Treat people how you want to be treated, for once would one of these big corporations, actually care about the little guys funding their lifestyles. Wanted to leave no stars, or half! Get it together Walmart! read more

I just had an absolutely unacceptable experience. My local Walmart made sure that an off the clock employee who showed up at 6:50am was first in line for PS5 by opening the grocery door when everyone was lined up at the home entrance, I had been camping out since 11PM the prior day. I was 3rd in the official line and the manager clearly showed favoritism and screwed every person who waited overnight in the freezing cold. When confronted the manager showed no remorse and tells us "first come first serve" which apparently meant nothing because we were the first lined up outside read more

I received amazing customer service from Mary Lou and James today. I purchased a futon that unfortunately would not fit in my car,they helped me so much. One employee offered to take it for me in their car. Manager said no. I returned it. :( read more

This Walmart sucks. They have the worst employees they give you attitude no matter what the situation is. I'm always polite when I have to ask where something is and I search pretty hard first but it's tough when your at a new Walmart and don't know the layout. I asked where something is and they said somewhere in housewares I guess. Duh...Already checked there that's why I'm asking you but no thanks I'll just go to target and get it. If you don't know where it is no problem, just be polite and tell me that! They're soooo rude and checkout is even worse!!! I got this lady that didn't say hello to any of her customers and was literally tossing their groceries in the bags!? I had 2 trays of cupcakes and thought there's no way she'll do that to cupcakes and sure enough she picked them up on their sides and just shoved it in the bag and half the cupcakes rolled together and the icing smashed together. I'm sorry but are you an idiot!? Everyone knows you hold cupcakes sideways not up and down!? And then on top of that she started scanning the next persons order after my last item even though he had a divider and he had to yell stop because she just kept going and ignored everyone that was speaking to her!? I couldn't believe it. I've never had that awful of a cashier everyone in line was shocked and 2 people left and when to another line after her and the guy behind me got into it!? I went to the manager and asked if I can exchange the cupcakes due to the cashier smashing them and no apology what so ever just had an attitude for me approaching her instead of going to the customer service exchange area which she quickly pointed to. I didn't have time to wait because I needed to prepare the other thanksgiving desserts so I just left. I know Walmart customer service sucks but I've never seen it that bad!?? All 3 encounters with an employee!? I wasn't the only one that felt that way I heard another lady in the line saying the same thing!? This Walmart needs to step it up and give their employees better training. I'll be driving the extra 5 mins to target or fight the crowds at H‑E‑B before I ever come back here! read more

So far, so good. This Walmart just opened. It's large, clean, well stocked. Funny enough, when I first walked in, I looked up and to the back of the store. It seemed larger than most Walmarts, but I could be wrong. It's hard to give a review on a Walmart, because they are basically the same (and meant to be), but this one is very nice. The parking lot is nice and large, there's a good amount of light poles, walk ways, even some plants and a little garden area with flowers in the middle of the parking lot separating the grocery and goods sides. They added a new road with a new stop light so exiting the parking lot won't be such a pain. It looks like they are still doing some work on the grassy area, meaning, it looks like a sprinkler system in a field? I'm not sure what that is exactly, but it would be cool if they were working on a garden and grassy area. My only gripe is that within the parking lot, they have those annoying squaking bird machines. I'm assuming they are to deter a ton of birds from chilling in their parking lot, but it's definitely annoying if your car is a good walk out. At least they weren't turned up extremely loud though. Otherwise this new location is pretty nice! read more

Would not recommend going to this Walmart. The employees are rude and the managers are worse. I had some clearance items and when i went to check out the manager treated me as if i was a thef because the prices were not correct. I tried to explain that there were several of the same items with the same prices in the clearance isle and the 'supervisor' said "uhuh" sarcastically scoffing. Absolutely disgusted by the way they treat customers and will not be returning. H-E-B is where it is at, with CORRECT pricing and wonderful employees. Again would not recommend shopping here unless you like petty rude employees and managers/supervisors. read more

The store is very nice. It is very New. Had one of the worst experiences here today with regards to customer service and the ol walmart only has two lanes open scenario. New wal mart and still only two lanes open smh read more

Bunch of thieves!!! Items have a certain price on the shelves but when you go pay they cost more. Happened with multiple items. I wonder how much they steal from people that don't notice? read more

The location is very convenient. Like shopping at a smaller Walmart. The employees are available, friendly and knowledgeable. Just wish they carried more organic veggies and fruits. read more

I've been shopping at this Walmart since it opened last summer. It is about 5 minutes further away than the one closest to my house, however, TOTALLY worth the extra few minutes! The parking lots are always clean, carts are plentiful (and not overflowing the cart return areas!) and the store inside is clean as well! The greeters have always been friendly and have never failed to say hello... which I think is just so polite! The aisles are well organized and typically fronted. Some walmarts just have product crammed haphazardly on the shelf, but not this store! It's rare to find a messy shelf. There have only been a couple of times I haven't seen a price label on the shelf for an item I was intending to purchase. The floors are clear of trash, debris, and dirt. Nearly all of the employees seem satisfied with working there, like they appreciate or maybe even enjoy their jobs. (That is not the case in sooo many other stores!). It is rare when I leave the store without something on my list, as this Walmart is well stocked. Occasionally, I will be in a check out line with a cashier that is a bit slower than I prefer... however, I am from D.C. and have not entirely adjusted to a slower pace of life LOL. Also, I used to work in a grocery store, and we'd get in trouble if we weren't scanning at least 30 items a minute... so I tend to critique the speed and bagging ability of every cashier I encounter in every store LOL. That being said, not ONE cashier has ever been rude to me, or has failed to be friendly and engage in small talk if my order was large enough to allow time. Sometimes, my daughter even gets a sticker, which lights up her face! Recently, I was in the store to pick up a photo order... I had received a text that it was ready for pick up... unfortunately, the guy working back there just could not find my order. I don't know what happened, but he immediately went to work to correct that. It took him about 15 minutes, but he completed my order and even doubled it-- and gave it to me for free, since he felt bad I had to wait. I was definitely not expecting that, but the gesture was so kind! (Management, please don't get him in trouble for that!). Spare me the lectures on "the evils of Walmart"... I think this store is doing an excellent job, and I think they have some great employees. Please keep up whatever it is that you are doing right, and I will continue to shop here for as long as I live here!!! read more