Save yourself the trouble and go to Target, or order it on Amazon Prime.
We just moved here from a more affluent area... This Walmart meets and then goes way way beyond the poor standard of service I usually expect from a Walmart. If the service desk was renamed the Customer Disservice desk, the title would be entirely inadequate in expressing the sheer nerve it must take to suggest that a regular hard-working American school teacher is a criminal trying to defraud Walmart for a whole $5 with a manufacturer's coupon for a qualifying purchase... okay wait, that's Not fraud. That's just How Coupons Work.
My child received a reading toy from his grandparents for his birthday, and we went and bought books and reading sets (Kindergarten skills etcetera) to go with it. I forgot to bring a $5 coupon for the books that was well under what we had purchased. Just in books we had spent around $60 on 4-5 books. In the past week I've probably spent $200-300 there. In the past month, probably $800 or more. I returned the following day, and requested to apply the coupons for the books and the system his grandmother had bought. They refused to apply either coupon even with the receipt from the previous day, and all but accused me of being a con artist for trying to use coupons. The response was completely out of line. The experience was embarassing and degrading. They took so long there was a line of about 12 people on a Sunday by the time they were done.
To top it off, while I was talking to customer service my husband was purchasing my child a $17 minion toy in the background, and there was another $17 minion toy on the previous day's receipt for my one year old (purchased to bribe the baby gods for a cranky baby). During my encounter with the service desk, my child brought up his minion with the receipt in the bag to show me how happy he was with his new toy. Yes of course, I'm exactly the sort of person that is trying to cheat you over a $5 coupon. NO, I just want to use the money from the coupon toward another $11-$15 LeapReader book at your store so that my child can enjoy more books for his birthday. Clearly I'm a terrible criminal with the worst possible motivations, please antagonize me for an hour and make me go home and bring everything I've purchased instead of scanning my credit card which has the purchase on it, and looking at my driver's license... Truly it's not the first time someone has had a bad experience at Walmart, nor will it be the last. I could probably fill a book with every terrible experience I've had at a Walmart, though this one really really takes the birthday cake, especially since I bought his special order birthday cake there two days before as well.
This should have been a very simple exchange, wherein at least the $5 off 2 books costing $10 or more each coupon was applied to the previous days purchase of 4-5 qualifying books at about $60. Consider that I had already spent almost three times what was required for this piddly $5 coupon. The absolute nerve of their customer "service" team to say I could not use my coupon. I brought this up to more than four associates and managers that I spoke with during the course of this nightmare, and incredibly what I found was that not a single person I dealt with there could understand the simple coupon (2 books, costing $10 or more each). I was asked to return with all of the products and packaging, as I had only brought packaging for the system and the receipt for the books. They laughed and spoke to each other in a way that made it clear they did not believe I had purchased these items. Twenty minutes later I returned, feeling some need to defend my honor at the incredible suggestion that I was attempting to somehow use a $5 coupon to steal. I had the items neatly in my purse, and the packaging for over $100 in LeapReader merchandise in a large trash bag. I waited in the long line that was still there. They again told me I could not use the coupons. They suggested I had not brought everything, and said they did not understand what went with what, so I repackaged all of it right there, and explained how each piece fit into the box as I did, and how each corresponded with what was on the receipt. At no point did they stop me or tell me my "proof" was sufficient. I repackaged the entire bunch of about half a dozen books and book sets plus the LeapReader itself, its' cord and the sample book. When they finally decided to complete the exchange after calling another higher level manager to assist them, I continued to be treated like some kind of criminal asking for something I didn't deserve. I never received an apology. I asked for the district manager's number, and they never provided it. I called to ask for it, and was told they do not have it. I requested the names of the people I had dealt with, and was not given these either. read more
