I lost my child in the freezers. She went into the back rooms and never came back. I had to fight off the demons and salmon to get to her. None of the worker even tried to help. Dissapointing. read more

Decent Walmart. It was surprisingly busy at 10am on a Tuesday but not their fault. We found what we needed and got out pretty quickly. No issues They did check our receipt on the way out that I have seen other reviews complaining about. It took 10 Seconds and we were on our way. read more

I just got blatantly ignored by an associate in the electronics section at 6:00pm 01/18/2026. I understand if one is on break and is hanging out with another associate, but to make direct eye contact when I ask a question and just back down on your phone is crazy. ‍ read more

Been using this Walmart for 4 years now. Today was the final straw. Alex, the Walmart delivery manager was just downright rude. Hung up on me because I told him that you would think because the HEB just opened up down the street that they would step their game up a little bit. Apparently he didn't like it. Problem is they fucked up my order again I'm a disabled veteran and I don't have transportation while my wife is at work. They listed an item that I needed for tonight as in stock and then after the delivery I got a text informing me that it was not. This proves one thing actually two things. They are unreliable and they don't give a damn. I'm over it HEB as my business from now on all the way. read more

While checking out in the back by the lawn and garden center, pray tell why was the cashier named Wendy, openly telling me to not "vote blue??? Walmart are we serious?!! It happened so quick, we were just discussing California and how it has gone downhill, polite small talk if you will, then it turned into whatever she was implementing. Let's keep political matters, unsolicited opinions to ourselves. I'm just trying to get in and out of there with my items as fast as possible, not be hounded about nonsense. Gracious, train your employees on etiquette. read more

Stop stocking out date products. Examples I purchased a canon printer this past Christmas get it home found out support for this printer had expired. Would not work on windows 11. read more

Just an update to my last review concerning the old fruits & veggies in the produce department specifically the green onions. I bought them 3 or 4 times they are crisp when I buy them but fully wilted 24 hours later. So I decided to buy some more on Saturday & I also had to stop at Fresh for something while I was there I bought some of their green onions. Sunday the ones from Walmart was wilted it is now Thursday and the ones from Fresh are still crisp. Walmart what are you selling, produce from a salvage company? read more

Another post about this Walmart in Rose City, again with bad food. I purchased some Milo's Tea, got to home found it had expired 3 days earlier. I purchased 3 packs of flats & drums, 1 pack was good, 2nd pack was yellow & 3rd had bloody bruised pieces and 1 piece was gray. I have purchased pork chops that were gray on the inside. The whole milk last 3 or 4 days before it is too nasty to drink. Who will take accountability for these items, some of us shop at Walmart because of the low prices, but we shouldn't be given below standard products. read more

I Went to this location to purchase some last minute dry food items. As i walk past the meat dept. I notice a package of New York Strip Steaks. price looked good so I purchased. Took Them home 10 mins away put into refridg. Took them out next day to cook on the grill I opened the package and could hardly handle the stench. I would recommend never buying anything from this store unless paper goods or canned. Nothing fresh or frozen. read more

Went shopping today and this store sucks so much!!!! I was asking a worker named Anita for help and she completely blew me off!!!! They have rearranged this store so damn much you don't know where anything is! The least she could have done as part of her job is to assist me I. Finding things read more

An employee Barbra who was checking the receipts to make sure stuff was purchased was rude and disrespectful towards me and my mother saying saying we could steal because we didn't have big items that couldn't go in bags like cat food 20 pounds yet she allowed many other people to pass over that didn't have stuff in their bags like eggs bananas and bread read more

This Walmart gets super busy at peak hours, the best time to go shopping here is early in the morning to avoid the crowds, I love this Walmart ,things are simple and easy to find, but it is also very popular with the locals. read more

isaiah was a great help he helped me and my granny find the stuff we needed for our car

I am so disappointed in this store!! They are never stocked for the amount of people here in Royse City!! We need more grocery stores!!

If you go to the tech section you gotta see Brian-Tre he helped me and my husband out with getting a mobile hot spot. my review for him is 5/5 stars couldn't be better. but i give the walmart a 4/5 we had a nice talk with another worker while Brian-Tre went to get a manager to unlock the cafe the hotspot was in. He had to call on the intercom 2 times and no manager showed up to help him. Then, me and my my husband went up to customer support to get a manager bc they obviously weren't listening to him. When we got the manager she and her other coworker said he never paged, which is wrong he did it two times and we waited 20 mins. he handled the situation perfectly, i wish the walmart was run by Brian-Tre. he wouldn't miss a page. walmart managers be like Brian-Tre. don't get upset bc YOU didn't hear the pages. #Brian-TreForManager read more

Unhappy employees to start off with. The case complaining because the store decided to turn off the air in the front. And I agree, it's very hot. The place is a mess. You have to fight through "charities" no one has ever heard of, to enter or leave. NO HANDICAPPED PARKING! Every space full, less than a third with placards or plates that allow parking there. Numerous assclowns parked on the sidewalks in front. ALL OF THESE THINGS ARE NOT ONLY ILLEGAL, BUT A HAZARD TO SHOPPERS. I can't imagine how horrible this place will be during the holidays. We won't be finding out. read more

Dont know why we waist our time with this place. They never seem to have the items we are looking for. We then drive to the one in rockwall, and always find it there. I even looked on the website first to see if they had pool salt here. Website said they did. When I got here, NOPE! So done with this location read more

I used to be happy with this Walmart because it was unlike all the others. Not anymore. It has become nasty, with stuff all in the isles and no workers in site. It also does not stock well. Been in this store several times looking for standard things like butter, eggs, and milk and the shelves were absolutely bare at 4-5 pm in the evening. I will start going to Tom Thumb which is not that far away rather than wasting my time not getting what I need, in a nasty store with rude workers read more

This Walmart is rude to its employees especially cart pushers I have seen these boys work there asses off on this heat on many occasions , I have seen one of them ask for more hours and the managers completely blew him off like what ?!?! And they give these other employees like from the back more hours and there the ones who are always slacking off but get paid 2 bucks more then the people working outside in the head. In other Walmarts I seen that they have the remote control electric carts how come this one doesn't use there's instead of just sitting in the cart bay . To finish up these managers are really rude give off the biggest attitude to the hardest working employees in the store I really hope they see this and change there ways read more

my chase bank car does not work at any of their shelf check out machines and they rarely have and lines with actual people to check you out. very frustrating and embarrassing to have your card decline. it's been happening for months now.. i even got a new card thinking there was a malfunction in my chip. read more

You can't give this place 0 stars or I would they went and took out the two cashiers they had.. they want you to check your self out and then stop you at the door.. umm I scanned all my shit and in my opinion.. umm the cashiers they did have had to take a 8 hour course on how to check someone out so I think if self check out is your only option discounts should be given cause I didn't sign up to do someone else job.. and because of this I have left a whole buggy full of food and other items cause the only option was to do someone else job then they want to treat you like you stole something f that ya know so we have completely voided this Walmart at all cost read more

Update on the last review: Walmart just had a "baby sale" where everything was marked down. My sister who lives in Florida informed me of the sale. I looked up the stores that were participating and Royse City was one of them. It seemed to me that most of the Supercenter stores were so logically it should be a unified sale. Well to be honest it wasn't much of a sale at all. Theresa the manager informed me that it wasn't for all of tens and only for certain ones. When I explained to her that my sister got 30% off diapers she was furious and informed me in here exact words: "I'm not going to argue with you". Theresa was extremely rude and provided poor customer service. The sale was not fair across the board and the sale was a joke. read more

Not a big fan of Walmart to begin with. I have to say this is the worst one I have ever been to. My wife prefers to go to this one to shop over the Quinlan location but this location never has any produce ever. It seems there is always someone stocking on the floor but yet there is a shortage or missing items at every turn. read more

This pharmacy and its incompetent employees are slower than a pack of turtles crawling through frozen molasses. Do not come here if you have other options unless you love to hang out in walmart or have nothing better to do or you don't really need the medicine prescribed to you. I was told it would take 45 minutes to fill my order. I grabbed the items I needed and spent the rest of the time on the cold metal bench, I guess I was lucky they had one. After I asked if it was ready, the employee told me it wasn't scanned correctly and that he needed to start the process over but this time he would change my status to "in store" so it would "go faster". Have I not been "in store" for the past hour waiting for my meds?! They have been ridiculously slow every other time I have come here too. Avoid if possible. read more

I never thought in a million years I could give Walmart such a high review. This is by far the best Walmart I have ever been to. This store is clean and organized. Maybe it is a newer store and it just hasn't had a chance to get messed up yet?! I saw multiple employees "facing" the aisles for a neater appearance. The employees seemed to be be happier here as well. Store seemed pretty well stocked. I went during the week, I am sure the weekends are a completely different story which is why I avoid Walmart on the weekends. I think I will drive a little further to come to this Walmart if I ever need anything from here in the future. read more

I just moved to this area, and this Walmart is the best. The employees here as so nice! You can't walk by someone without them asking how you are or if you need anything at all. This is nothing I've experienced at any other Walmart's anywhere. It's amazing! read more

The customer service girl does not greet the customers. I have had the unfortunate encounter with this young lady twice while returning some items. She just stands there looking at me without a word or smile. If you don't like your job then why do you show up. You need to be moved to stocking, this way you don't have to talk to anyone. Your manager is doing a poor job at making sure that the "customer service" counter actually has a person with "CUSTOMER SERVICE" friendliness and eager to assist. read more

Finally! After years of having to drive all the way to Rockwall to a grocery store, we are moving on up. This store doesn't have everything the others have but it seems they are working on it. One week they won't even have a place for the thing I need, then the next week I go back and they have it. Plus they have a deli right in the front of the store that has a lot of good stuff. Makes me happier than a rat in a cheese factory.... read more

Came to this Walmart for just a few things and happened upon a great deal on a laptop. The associate told us that the one we had our eye on wasn't in stock, but the manager, Charles, who was in the electronics section at the time, went above and beyond by double-checking and then calling around other Walmarts to see if any of them had the laptop we wanted. He was very helpful, courteous, kind, and pleasant. He showed exemplary customer service and made us wish we lived closer to Royse City so we could come here regularly. read more

Very unprofessional Assistant manager. Tried to exchange a tablet and they would give me another tablet or my old one back, she kept saying to take the money and buy another one online. I was kicked out of the store and had to call the cops to get my merchandise back. Finally the General Manager came out and said the assistant manager didn't know how to re-write system to give me my merchandise back. Will not be going to this store again. I was not rude or cursed at anybody but I was accused of doing it....This all happened while my 3 kids were with me. read more

They are not doing their best in making people wear masks. A lady walks in takes it off. Walks by a few works and nothing. It's not it'll I start saying something that the works say we have protocol for handle those people. Not sure what it is as I saw that lady again and still no mask. Told yet another worker nothing. Even better when the stuff can't even do what is told and wear the mask. Yes I saw a worker with no mask on while stocking. They should be asked to leave right way. No please put it on. Like duh as they walk away they take it off again. I saw way more without them on. Shame on Walmart for not doing what's right. DO BETTER!! read more

Always greeted here. Always ask by associate throughout the store if I'm finding everything ok. Very clean well stocked store. I can always find what I need. I like the scan & go. read more

Virtually this is a very good store to shop. My only problem is the Directv sales people are becoming more aggressive on tring to sell there service. read more

This walmart is kept very clean and employees are always surprisingly super helpful and happy to be there. My only complaint is there has been too many times they're out of stock on several things we need for our grocery list. We enjoy shopping this location over others nearby. read more

Word of advise if you plan on picking up your online order go around to customer service, waited 25 min to pick up our Oder. We used the kiosk and sat and waited got tired of waiting and went to go get some one then the girl goes you should of went to customer service the kiosk it not alerting us since it has been updated . I told her well would it be nice to let customers know with a sign so we are not just standing there and how are to know that. Plus she should of apologized instead of making it like we are stupid ones . If a manger reads this contact me so I can update you on your employees behavior. read more

This store is so clean and they have plenty of baskets and ride carts for those needing a lift. James in the check out area helped me and he was so nice. Love this city and this store:) read more

So far, so good. Only been there a few times but staff is friendly and helpful. Store is clean too.

Curbside pickup is super fast. This location is smaller, but has anything you should need.

Absolutely THRILLED with the service I received. The Optometrist took the time to listen to my work day and suggest the best type of prescription for me. I have never had an Optometrist be so thorough and the results were wonderful! Best vision I've had in a LONG time! Kudos to her and her MA. Folks in the Walmart Eye Center were top notch as well! I will send all my friends and family here. Wonderful to have a quality doctor available to us right here in Royse City! ~ Jennifer Nail read more

Ordered contacts here. Was told they would be here in 2 or 3 days. Called after 5 days was told the same thing. It has now been 2 weeks and they just told me it would be another 2 to 3 days. I told them I needed to cancel the order and buy them somewhere else and was told that I had already paid for them and they can not cancel the order. read more