Always polite as always as my medicine ready on time. And their service is amazing. They do make…read moreyou feel very comfortable there

The pharmacist, Colin, needs anger management classes. Yesterday, after receiving a text two days…read moreearlier from my doctor saying my anxiety meds that I was completely out of were ready, I went to pick up my prescription and they said it wasn't there. From his perch, Colin asked which meds and I told him. He said I'm not due for a refill for 2 more weeks. He obviously didn't get the update from my doctor that two weeks earlier I was instructed to double my dosage and now I was out. My doctor also made it clear that it was medically dangerous for me to stop taking those meds cold turkey. I tried to appeal to Colin's humanity and asked if it was possible to borrow a couple doses until we got it figured out, he suddenly became enraged, yelled at me over my weak pleas for understanding, got down from his perch and stormed towards me in a threatening manner, raising his voice all the way, then slammed a copy of my old prescription (instead of the updated one) down on the counter and began to turn to go back to his high horse. He was behaving like a petulant child. I have been patronizing his shop for 12 years, since we moved to Elgin, and it was always pleasant there. I kind of looked forward to visiting his pharmacy. My wife and I prefer to shop locally. But yesterday, Colin seemed crazed suddenly for no good reason. After several calls to my doctor's office, the prescription finally got updated at Elgin Medicine Shop. I called from my job in Austin to see if Colin had received the new 'script and he said he had. Then I merely remarked "you were a tad aggressive today" hoping we could find a way to smooth things over, but he doubled down, raising his voice again, saying I wouldn't listen to him earlier. It is true, I wasn't listening to him say over and over that the prescription he had wasn't the dosage that I was told. But isn't it part of a health care professional's job to listen to the patient/customer? I told him that after I picked up these meds I was going to find a different pharmacy from now on. He exploded "We can end this relationship right now! What pharmacy do you want me to send this to?" I just hung up, shaking. Boy, I guess those meds do work because I felt like I had been set way back in my wellness journey. Colin then called my wife, at her job, asking her which pharmacy did we want him to send the prescription because I had hung up on him, adding that I was going to claim that he yelled at me but he didn't. She said that he did say he was "stern with me". Since when is it remotely acceptable for a pharmacist to get "stern with" a customer trying to get their anxiety meds??? Seriously, Colin should be investigated, for the safety of our community. Steroids, maybe?

I absolutely love this pharmacy shout out to Ms Lori every time I call in my prescriptions they are…read moredone swiftly the staff are super friendly and they are located in a nice area right down the street from me I'm always in and out. Thank you all for providing excellent customer service

This was my second visit to this pharmacy and it'll be my last. My first time there, I was kept…read morewaiting 10 minutes while the pharmacist talked to a customer in front of me about dog food. While I wouldn't ordinarily mind a chatty pharmacist, she could clearly see I was waiting and wasn't in the process of doing anything for the gentleman ahead of me except talking to him. I was in incredible pain and didn't want to be standing there forever waiting, but that's what you get with a small town pharmacy. On my second visit earlier this morning, I was told they don't honor discounts like GoodRX. My medication was already filled and, again, I was in agony so I wasn't about to have her send it to another pharmacy to be filled, knowing it'd take hours to get it done. The cashier was so rude to me, too insensitive and snotty about telling me no on the discount. I don't know or care why they don't do it - I care about how quick she was to ask for it was cash or credit as if I was disturbing her from other work. That same pharmacist was standing right there, just as indifferent to me as the woman in her employment. I will make the trek to Walgreens next time, even if they're not as convenient as Jarrell, and possibly more expensive because at least I know they treat their customers poorly but they're a big corporation. That lack of consideration from a small town pharmacy is wholly unacceptable. I'll be recommending to others to skip this place as well, letting them know they will be treated like an inconvenience.

I, too, had a great first experience. I drove up to the drive-through and they knew my name even…read morethough we hadn't met before (spooky). How'd they know? LOL. I have specialized meds and they have those in stock which I am so happy about. I hope more people in the surrounding area choose Pfennnig's. You won't regret it. Oh, and I got a signed "Thank You" card as well. How nice.

Recently I had a wonderful first prescription fill at Pfennig's. They were local, pleasant, quick,…read moreand affordable which is all I need. Even sent me a Thank You card signed by everyone to maximize the experience. Taylorites, if you want your community to maintain a sense of community...I strongly recommend visiting Pfennig's for your next prescription. Just don't wait till the last minute as they might need to order.

Called ahead to make sure they had what we needed. Friendly phone interaction- was pleased to have…read moresomewhere to go that's closer than Elgin/Bastrop, and isn't inside of another business. Arrived at the drive-thru, and was greeted by a friendly person that quickly took our paperwork and told me that it would only be 10-15 minutes (30-45 minutes less than the timeframe offered by the two large chain pharmacies that I had also called). I asked her if I needed to pull around to wait and she said that I could stay there if I preferred, and we agreed that I'd stay there until another customer arrived or my order was ready. We were just about finished, but I still had to fill out a new customer form- she handed it to me as another customer arrived. I pulled around to the front of the building, with the form. I completed it within a minute or two, and she and the pharmacist came out to my vehicle a minute or so later. He reviewed the medication directions with me, advised that we make sure we take the medication with food, and relayed personal experiences with the antibiotic. Really neat to have a pharmacist be so genuine and relatable! From the phone call to the curbside delivery....it was fantastic.

Very kind and professional and polite. My transfer went smoothly…read more Convincingly close to my house.

Every employee at Gus's Drugs is very polite, friendly and professional. I greatly appreciate…read moreeverything about Gus's!

They have no problem pushing expensive name brand drugs from companies they are affiliated with,…read morebut when asked to switch to a covered generic they acted like I was speaking a foreign language. At the Manor, TX location, there are condescending employees who use racially charged language in reference to customers. On the phone, the person acted like I was the one inconveniencing them for simply asking about a medication I need. No apology was received for not having the medicine I needed, they simply wanted me off the phone, and said "that's okay", as if I was the one wasting their time. I thought using a smaller pharmacy would be better than Walgreens, and I was wrong.

Always Amazing Service from this Pharmacy. Highly dependable people and caring about my medication…read moreneeds. Management is very reliable.

My review is based off coming here very late at night for some medical supplies after I lacerated…read moremy lip. I tried going to the 24/7 Walgreens on research first bc they are closest to my home but their doors were locked (when they shouldn't have been)??? So this was the next closest one. We called before hand to confirm hours and thankfully someone answered and confirmed they were open. Got there around 2:45am-ish, grabbed the supplies needed (kudos for having a laceration wound kit! Very helpful), paid, and left. Easy in and out. No complaints. Thanks!

This location would be a great spot but every time you go in, there is a waiting period, whether if…read moreit's going to the pharmacy or picking up some household items.

These are the most accommodating people. They saw that I had a need and fulfilled it. Praise God…read morefor them. I love this pharmacy.

They go above and beyond! I came in after wrapping up an appointment at a doctor's office in the…read moresame center. I was waiting for a while because the doctor hadn't sent them the prescription yet. They kept refreshing their computer and notifying me ("still don't have it!"). Ultimately, they ended up walking next door to the doctor to pick up my prescription. If that isn't amazing service, I don't know what is! I couldn't recommend them more.