Ive lived in the area for a good decade now and each time I decide to go to walmart over another everyday store I walk out disappointed. On top of the horrible customer service and employees having no idea what they're doing, the money center has closed early while I was in line waiting multiple times. Today in fact I came in at noon and when I got in line the worker told me to leave and that she's closing. Which was odd to me CONSIDERING THE MONEY CENTER DOESNT CLOSE UNTIL 8?! Employees just seem to lack proper work ethic and just want a paycheck. read more

I took an item in to return but, apparently, Walmart doesn't have enough people to staff their customer service counter for returns. That's funny, they never run out of people to ring up your purchases! The more I go to Walmart the more I hate Walmart. Their prices are constantly going up but their employees never see a dime of it. I'm DONE. read more

If I could give this store a negative I would. I have been in customer service as crew member status up to senior management for 20 years. And I couldn't imagine talking to customers the way the employees and managers do at this location. So with covid I guess they have no staff apparently to keep the customer service desk open. When I asked what time they closed I was told it depends anywhere from 6-9 pm. Depends on the staffing. Now I've been trying for 2 months now to catch them there after I get off at 6 but am always disappointed. So I found the online start a return. Figured it might help aid in the speed of my visit. So I left work early to return stuff to the store that I started the return online. Just to have the women literally crab at me the whole time. When I apologized for her inconvenience she just got more ignorant. I said I was only trying to help by starting it online and didn't mean to cause a problem. At this point im trying my best to remain calm and after a good 25 min I wad able to leave and felt horrible cause now the line was awful and of course she is the only one there. And that was only half my stuff. I told her I would come back some other time for the rest of it. This is just one of 2 incidents in the last 2 weeks. read more

Came in June 7, 2018. Experience shopping was awesome every single worker asked if they could help us find anything. When me and my friend checked out, we went to aisle 7 around 12:30. Worker named Mikayla was amazing! Best person I have ever seen at a Walmart register. Very outgoing and friendly. Will be coming back again soon!! Very positive atmosphere! read more

Jesus.. THE MONEY CENTER SUCKS. Not sure why you have 4 registers and only use one at a time. I have alot more to say about the money center. Trash lady and the dude who looks like he couldnt care less. Awful service read more

Store associates are trained horribly trained and no customer service offered at all!

Can not stand this Walmart. I try to avoid it at all cost. But it's convenient and when it's 1 am and Walgreens does not carry it I suck it up and go. The lines are always horrible. They need to staff a lot more cashiers. There have been times when I just leave because the lines are freaking backed up into jewelry. And the staff on the floor is non existent and rude. Was trying to find a toy story shirt. And they did not have the size. So I tried to find an employee but the only one I found was in the electronics department. She told me her gun does not scan clothing ( which is an out right lie, because I used to work for Walmart back in my young retail days and I know for a fact that those guns scan everything. She was just being lazy) I bit my tongue, trying to hold my anger. If you try to find anything, everyone says they same thing. It's down that aisle. It's over there I think etc. I tried to buy a fishing license once and it took me thirty freaking minutes to find an employee who had to find someone who knew how to work the machine. I can go on and on, about how the employees blow with customer service. Sam is rolling in his grave knowing how Walmart has changed and crapped out. Walmart can afford to pay top dollar to employees. But do not because there greedy bastards. That's why they hire lazy people who don't know anything about customer service. There are a few good apples who are amazing and work hard. But the lazies are ruining there rep. I have not been to O Fallon Walmart in a long long time. Target is the way to go. That's the truth read more

The store has stopped carrying a lot of items and continously rips off the customer with its bar code pricing. You have to watch every item they scan. I have reported an item that continually rang up wrong for over a year. I spoke with corporate even talked with the store manager who assured me it would be fixed in the computer. Well 6 month later it was still not and when I told a clerk about it she stated they don't even have a store manager right now. I came to the conclusion they just don't care. How sad !! Shop n Save has been getting my grocery business lately. read more

I live close by but DAMN... I drive to the chesterfield to do my shopping. There is a grandma that work there that whines and bitches about everything. I'm sorry you are old and have to work, maybe you should of gotten an education and did something with your life, maybe you wouldn't be here bitching about everything. Grandma needs to hit the road and hit up nearest retirement home. (She works the early morning shift) read more

Just your typical Walmart. Everybody there is ignorant or has been over worked so much they are crabby. Occasionally, you will get the nice person who acts like they care read more

If you want to be treated like a child, snipped at and told what to do, make sure Sandy is your cashier. Not sure she realizes that if it were not for customers she wouldnt have a job. I am over 60. I can put items any way i like. Also the divider bar. Its not rocket science. Its a dirty, walmart. read more

This store has really gone down hill. The last few months that I have gone there they have been out of items. They were out of microwave popcorn, ALL microwave popcorn, for about a week. Today I went there for advil, All ibuprofen except for 2 bottles was gone. They have a problem with ordering merchandise and then stocking the shelves. The shampoo and conditioner that I have bought there for years has been sold out for over a week. There is an empty spot on the shelf where it used to be. If you walk in the store and look around, there are empty shelves everywhere. So i drove out to the Lake St Louis Walmart and guess what? The employees were courteous, the store was clean and the shelves were well stocked. I guess that is my new Walmart. Ofallon Walmart sucks! read more

What a dump. I stopped going to this place after realizing that: a) the employees could care less. b) the store is a disaster and looks like a tornado hit it every time you are there. c) The prices at Target, Schnucks, Dierbergs, Macy's - you name it - were cheaper than this place. d) Customer service is non-existent (see "a" above). Low prices? Nope. I feel for this this lie for years, then started really paying attention. Wal-Mart rarely is the lowest, and in a few instances were the highest. When Macy's is selling a kitchen electric for less than you are then you know something just isn't right!!! read more

I like the layout of this walmart the best.... Ok well I did. They recently moved everything around. Like seriously, everything is reversed and one or two aisles different. Im not sure how it helped at all and its now frustrating to shop there. The claw machine steals my money all the time too. read more

Their automotive service department is well stocked and they provide great customer service. We had our oil changed and replaced 4 tires. Excellent tires at a competitive price. No coupon clipping, they already have the lowest prices. They always work us in unlike other automotive service providers. The best part was shopping while our car was serviced. This Walmart is busy and the locals like the same products, so they do run low on certain items. read more

We were there on a weeknight. The shopping experience is fine except lately product seems to be out or very low quite frequently. That's fine. However when we went to check out, there was not even 1 line open! The one open was finishing up. We were told we could use self checkout. Not with a full cart! It was 10 pm. This location is always busy and NEVER enough cashiers. I asked a manager who was talking with other capable cashiers and was told it could be a little bit. One manager was nice enough to check us out otherwise I was leaving the $180 cart. As we were checking out another gentlemen came up to ask how much longer to get help at customer service. Was told 5-10 minutes as they were all in a meeting! He had already been waiting a while. I watched people leave their carts. Ive gone to this location since they've opened and the checkout area has always been an issue from not enough, rude or incompetent. However, there's never been a shift change issue because that doesn't happen when scheduling correctly. After all of that, no apology. Apparently that's just how it goes. Couldn't do the survey online because funny, my code wouldn't work. Then I was only allowed so many words on websight. So, I'll write it here. What is sad is they really don't care as a corporation because they know they'll keep making money. I will say the other two locations I go to occasionally are much much better and I will be driving out of my way to visit. read more

It has everything I need, groceries, clothes, everyday hygiene stuff. However everytime I go in the store there are always long lines, merchandise is misplaced and in read more

Where do I begin? Don't waste your time. I've been a few times and never had a good experience. I asked an employee in electronics where a movie was that said in stock online. He said "I don't know" and walked off. We went the other night and they were up dusting the ceiling. They proceeded to dust right over our heads, dust falling all over us. They could have waited till we grabbed what we needed. The cashiers are never friendly. They don't greet you and never act like they're in a good mood. The cashier today counted my change back with her back to me. The store is ALWAYS a mess. Seriously, just go to Target. read more

I Called this location to see if they had a trail camera which another store showed they had but didn't. I was on hold for about 7 minutes but was told ahead of time by the last week answered my call that the person working sporting goods was with a customer but would be with me as soon as she because free. So totally understandable. Once my call was answered I informed the worker of my item and description and she went to look for it and came back quickly to tell me, yes they did have the item. She also verified that what she had in her had was the correct item. She told me it was 118.00 but I told her online it showed 88.00. She recommended I do store pickup so i could save money, however Walmart wanted me to wait 2 extra days to pick it up. I wanted it right away so I went to the store and mentioned their price match policy. I didn't had no issues with them honoring their policy and left a satisfied customer. read more

I waited a hour and a half for assistance (literally from 7:50pm until I gave up at 9:22pm) they called for assistance three times, with no one coming to help and none of the employees that went by asked if I need help. Very displeased. read more

only time this place isnt busy is first thing in the morning. other then that this place is crazy busy. its wal-mart they have just about anything you want. read more

They're currently going through renovations, so I won't be too hard on them. Selection isn't much better than a small-town Walmart. Service is friendly enough but they had a chance to go the extra mile and didn't. I went there looking for an item that was in stock x3 in their store and no other store within a 50-mile radius had it, and out of the 3 employees I asked for help, not one of them took ownership of my needs and helped me locate the item. An hour later, I gave up. I had to yield to a young blond employee who was text-walking through electronics (she looked to be coming off of break, so maybe she worked in a different department). In electronics, CCTV monitors have been flickering for quite some time, and many display items (such as computers and the monitor connected to the Alienware Alpha console) were turned off. Staff does look better-trained and more professional than the St. Charles Walmart off I-70 and the clientele is less shady, but for O'Fallon, this store should be much nicer and the staff should perform better. read more

We went through 3 employees trying to help us determine the price of an item. Eventually they went to the back to see if there were any in stock. We stood around 20 minutes and never heard back from anyone. Finally gave up when we seen the employees helping other people. read more

Worst place that single handedly is destroying every small business in the US. not to mention they are suppose to have ten registers open at any given time but they aren't allowed to staff that many people to get the job done. so instead they replaced people with ten self check out machines, which are the worst self check outs I've ever tried. everytime the person manning the machines ends up checking you out his/herself. I do my best to avoid walmart at any cost but I'm often a night shopper and if you live in a small town they have made it the only place in town because they hsve shut down every mom and pop store within 50plus miles. I know we all know this but when is enough enough. Welcome to the united walmart corporate agenda of America. read more

Are you ready for this? Walmart says, "Walmart is committed to providing you superior customer service and a pleasant shopping experience". But, Walmart is not committed to anything but their bottom line - the almight dollar. My "pleasant shopping experience" included being treated to droopy pants and colorful underwear of one of their employees, on more than one occasion (as if one was not more than enough!). It's bad enough when you have to be subjected to it in public. Inexcusable at a place of business. You tell me if they care - I wrote a complaint to the store management AND Corporate - didn't get a response from either. Fine. Target is right down the street and they seem to have respectable dress codes for their employees. I'm sure you won't miss me Walmart...and I won't miss you either! read more

This store sucks never enough people working always busy why would you have 32 registers and only have at the most 5 open. Abby the store manager is really ignorant. All the management cares about is their bonuses. You all SUCK read more

Horrible customer service, horrible classless people. It IS a walmart, but really?? Hire some people who have personality at the least. Awful experience. Reminds me why i shop at Target!! read more

Terrible customer service. I went to this store to pick up an item i ordered online. I went to returns there was a long line. I finally reach the associate and he tells me to go to photo area. There is no one here i push the screen at that area for help after 3o minutes total waiting around for help I decided to go look for help. The first associate told me to wait until the lines go down for returns and someone would help me. Of course she did not know they are the ones who sent me to photo. The next associate I ask for help said she had to go find some keys and would be back. She did not come back. Finally someone at returns said she been waiting awhile you go and help her. The associate from returns told me she had not seen anyone in photos for 2 hours and they could help me in returns. It took her less than 5 minutes to get my package. I decide to call the manager i was put through and was on hold for awhile. I call again no picks up. read more