Great customer service over the phone. They told me exactly what they had in the store, and they…read morewere extremely polite

This store is wonderful. Connnie the manager gives excellent customer service and they have a ton…read moreof staff members that are knowledgable about how to use the products. While this isnt a thrift store I have listed it in my Thrift store list because if you need to DIY a beauty treatment this is the best place to get the information on how to do so safely.

Have Ulta stores become more crowded? The front half of this store has SOOO much going on. I've…read moredone most of my shopping online with Ulta, but I was curious to see if they had a particular brand in-store (couldn't locate it) so I switched my objective. I've been needing a new eyeliner and looked at the Ulta brand liquid eyeliner. I was browsing through the other aisles and an associate asked if I was looking for anything, and I asked for their recommendation for liquid eyeliners. They took me to the Lancome section to show me the Idole Felt Tip Waterproof Liner. I really loved the color payoff so I switched that. I also found a Kpop Demon Hunter face mask so I popped that in my little cart. Check out went smoothly, but the store feel overstuffed with brands was overwhelming so I might stick to online shopping.

Came in to treat myself to a new perfume that's only sold at Ulta. I was greeted upon entry. Store…read morewas well stocked and organized. Although i didn't need any help, it would have been nice for an employee to check in to see if help was needed. I watched two employees just stand in the corner talking to each other not assisting any customers. I did have an issue at the counter with my credit card, and the young lady ringing me out was so polite, kind and patient while i got the issue fixed.

Beauty Brands has better prices than my salon, which is why I like to shop here. But don't get me…read morewrong, it is still expensive. There is a very large selection and the store is always clean and the shelves well stocked although on this day, they didn't have the shampoo I was looking for. I like that the cashiers don't follow you around the store and just stay at the register and check you out quickly.

I thought they closed On December 28? Are they still open in St. Peter's, mo? I really liked there…read moreliter sales of shampoo and conditioner. They had a great selection.

Very nice beauty supply. Ambience is nice and customer service was amazing! Very knowledgeable and…read moreoffer suggestions.

From the owner: Beauty supply providing a wide range of hair care products.read more

Visited this location, as my regular Sephora was out of the item I was searching for. I called in…read moreadvance to ensure the item, was indeed, available. It was! I walked into the store and went straight to the product. Excited! I waited in line to pay, and was serviced by the RUDEST associate I have EVER encountered!!!!!! I first, set my product on the cash wrap. Then reached for my gift card and was in the process of handing it to the associate. At the same time, the associate was hitting keys on the register. I paused, as she looked "busy". She waved the gift card away, so as to say, "I don't need that right now." I asked, "What do you need from me?" She tells me "That.", meaning the product. Her tone INSTANTLY rubbed me the wrong way. I gave her the product and began entering the phone number tied to my account. My face must have shown my frustration with her attitude, because out of nowhere, she tries calling me out in front of her colleagues and other customers by stating "I'm not ringing you out. You're rude." EXCUSE ME!!!!!!! I said nothing to this associate for her to display such unprofessional and nasty behavior. Her co-worker, while wrapping up with her client at the next register, suggested she walk away. The associate THEN continues to call me rude, all while I'm fuming, staying silent. Welp, she called me rude one too many times, and I responded that she, was in fact, the rude one. I let her know her behavior was unacceptable! While I could have, and VERY much wanted to say exactly what was on my mind, I chose to take the high road and dismissed the situation. Another associate intercepted, APOLOGIZED and wrapped up my transaction. I'm thankful she stepped in and stepped up. She was fantastic and quickly diffused the situation. Kudos to her! As for the obnoxious, confused and unprofessional associate, I'm hoping she is held accountable for her disgusting behavior and takes ownership of the consequences of said behavior. What was to have been a quick and easy trip, turned into an unfortunate teachable moment....for her!!! My suggestion, introduce 'mystery shoppers' to monitor the quality of the customer experience. I'd love to connect with customer service, management or executive stakeholders, if additional insight regarding my shopping experience is required.

From the owner: Sephora wants to teach and inspire clients to play in a world of beauty, while creating the world's…read moremost loved beauty community. Sephora invites clients to play with over 14,000 products from over 200 brands including exclusives like Fenty Beauty by Rihanna, Rare Beauty by Selena Gomez, Sephora Collection and more. Clients can experience Sephora anywhere by visiting the Sephora website or the Sephora app.

Buyer beware! Apparently the staff does not know their "Love It or Return It Guarantee" written in…read morered on the back of the sales receipt. I returned three unopened boxes of hair color, with the receipt, to the store to be confronted with something near an interrogation about why I was returning the items. (I had decided not to go with the brand.) She was rude and confrontational from the start! I really felt terrible after I left and I won't ever be back!

Always great customer service and able to find what I need easily! And at a reasonable priceread more