Have Ulta stores become more crowded? The front half of this store has SOOO much going on. I've…read moredone most of my shopping online with Ulta, but I was curious to see if they had a particular brand in-store (couldn't locate it) so I switched my objective. I've been needing a new eyeliner and looked at the Ulta brand liquid eyeliner. I was browsing through the other aisles and an associate asked if I was looking for anything, and I asked for their recommendation for liquid eyeliners. They took me to the Lancome section to show me the Idole Felt Tip Waterproof Liner. I really loved the color payoff so I switched that. I also found a Kpop Demon Hunter face mask so I popped that in my little cart. Check out went smoothly, but the store feel overstuffed with brands was overwhelming so I might stick to online shopping.

The nerve, they pester you to confirm multiple times then turn around and cancel 1.5 hours before…read moreyour appointment. Then you call in and explain you need the appointment to attend a 1pm wedding and oh well we only have two stylists and one flaked. Can't rebook you. And honestly they don't seem to care one bit. So if you actually really need your hair done, book somewhere else. Find a more reliable establishment. I'm from out of town so I incorrectly thought going with a recognizable national chain was the right call.

Ok, that subject line might be a little dramatic, but what an incredible turn-around this has been…read morefor me. Within a few minutes of receiving the notification from the corporate office on Monday, Alex, the St. Charles store manager, called me to discuss my previous experience. She started off by apologizing as she was unaware of how upset I was when I left the store. I explained to her that I was very frustrated and didn't want to cause a scene so I just left. She said that she appreciated that, but that it was still important to her to know where her stylist's opportunities for growth are, and that feedback like this is taken very seriously. She was politely adamant about giving the store, specifically herself and Mercedes, the opportunity to make it up to me. She worked with my busy schedule and was able to make time on my lunch break to have some cleanup done. As I entered the store today, Alex was waiting for me and greeted by name with a smile. She let me know that Mercedes was ready and waiting for me, and offered me a beverage while she went to get her. While I did detect a couple of "is that the guy?" glances from some of the other employees, I don't think they were unwarranted. It was very clear to me that it was in fact of the utmost importance to Alex, Mercedes, and indeed Beauty Brands to redeem themselves. As I sat I briefly sat in Mercedes' chair, another stylist came by and again offered me a coffee / soda/ water, and let me know that she would be right out. I felt like royalty, and while I certainly don't expect this kind of treatment every time I go to get a trim, it made me feel like I mattered. After a very brief wait, Alex returned with Mercedes and we all went over the haircut that I'd received together, as well as looked at the pictures I'd previously brought in to show Lisa. They discussed the means that were available to make some adjustments to the cut and lay of my hairstyle so that while they obviously weren't able to grow it back, they could get it back into something more manageable and stylish in the interim. This next part is really important to me, as a customer and as a human being. Both Mercedes and Alex were able to empathize with me without disparaging Lisa. This is huge, and it's often something that's overlooked in the modern customer service experience. Often times it'd be easy for the manager to give me the "best friend treatment"... "Oh this is terrible! What was she thinking!" etc etc. This wasn't the case. While we were all sure that perhaps she hadn't been comfortable with the cut I was looking for, both Alex and Mercedes handled it with the utmost professionalism. None of the hospitality they offered me felt pretentious or condescending, and yet they were still able to sympathize with my frustration and make amends. Alex had to leave at that point as she was on a conference call, but said she would try and come back to check in if she could. Then it was Mercedes' powers as a magical hair wizard that transformed my unfortunate mop into something that made me feel confident, stylish, and attractive again. She took her time to make sure that she got every detail just right, and wasn't afraid to speak up when I showed concern. She used her knowledge of the craft to set me at ease and explained the process from beginning to end, including a "now watch this" moment that pulled it all together in a way that I didn't think would be possible. She recommended some new product for me, something a little tackier to help keep the hair in place until it grows out a little more, and she left momentarily to grab some off the floor. At this point, Alex came back from the conference call that was still going on to check in. She commended Mercedes on the adjustments that were made and offered up a suggestion of similar product for different occasions to pull it all together. At the register I was given an unexpected 30% off of my purchase, as well a 10% off coupon for my next visit, which I assured both of them was going to happen. That's right, I scheduled out my next appointment with Mercedes 6 weeks from now, and I left with that bounce in my step that had been missing a few days prior. They really, truly went out of their way to go the extra mile for me, and they should be applauded for it.

Beauty Brands has better prices than my salon, which is why I like to shop here. But don't get me…read morewrong, it is still expensive. There is a very large selection and the store is always clean and the shelves well stocked although on this day, they didn't have the shampoo I was looking for. I like that the cashiers don't follow you around the store and just stay at the register and check you out quickly.

Very nice beauty supply. Ambience is nice and customer service was amazing! Very knowledgeable and…read moreoffer suggestions.

From the owner: Beauty supply providing a wide range of hair care products.read more

Visited this location, as my regular Sephora was out of the item I was searching for. I called in…read moreadvance to ensure the item, was indeed, available. It was! I walked into the store and went straight to the product. Excited! I waited in line to pay, and was serviced by the RUDEST associate I have EVER encountered!!!!!! I first, set my product on the cash wrap. Then reached for my gift card and was in the process of handing it to the associate. At the same time, the associate was hitting keys on the register. I paused, as she looked "busy". She waved the gift card away, so as to say, "I don't need that right now." I asked, "What do you need from me?" She tells me "That.", meaning the product. Her tone INSTANTLY rubbed me the wrong way. I gave her the product and began entering the phone number tied to my account. My face must have shown my frustration with her attitude, because out of nowhere, she tries calling me out in front of her colleagues and other customers by stating "I'm not ringing you out. You're rude." EXCUSE ME!!!!!!! I said nothing to this associate for her to display such unprofessional and nasty behavior. Her co-worker, while wrapping up with her client at the next register, suggested she walk away. The associate THEN continues to call me rude, all while I'm fuming, staying silent. Welp, she called me rude one too many times, and I responded that she, was in fact, the rude one. I let her know her behavior was unacceptable! While I could have, and VERY much wanted to say exactly what was on my mind, I chose to take the high road and dismissed the situation. Another associate intercepted, APOLOGIZED and wrapped up my transaction. I'm thankful she stepped in and stepped up. She was fantastic and quickly diffused the situation. Kudos to her! As for the obnoxious, confused and unprofessional associate, I'm hoping she is held accountable for her disgusting behavior and takes ownership of the consequences of said behavior. What was to have been a quick and easy trip, turned into an unfortunate teachable moment....for her!!! My suggestion, introduce 'mystery shoppers' to monitor the quality of the customer experience. I'd love to connect with customer service, management or executive stakeholders, if additional insight regarding my shopping experience is required.

From the owner: Sephora wants to teach and inspire clients to play in a world of beauty, while creating the world's…read moremost loved beauty community. Sephora invites clients to play with over 14,000 products from over 200 brands including exclusives like Fenty Beauty by Rihanna, Rare Beauty by Selena Gomez, Sephora Collection and more. Clients can experience Sephora anywhere by visiting the Sephora website or the Sephora app.

Love going into this location!!! I wish I had her name, but the lady with shorter purple hair has…read moreeducated me so much on product and has helped tons with getting the hair color that I am wanting, the healthy way. I can't even bring myself to go to another location. The girls really take pride in actually helping customers out. Best Sally's ever.

Buyer beware! Apparently the staff does not know their "Love It or Return It Guarantee" written in…read morered on the back of the sales receipt. I returned three unopened boxes of hair color, with the receipt, to the store to be confronted with something near an interrogation about why I was returning the items. (I had decided not to go with the brand.) She was rude and confrontational from the start! I really felt terrible after I left and I won't ever be back!

I have been in Lake St. Louis for over 6 years and always had to drive far to a beauty supply that…read morewould carry African American/black hair products. NOW we have this!! The owner is truly the sweetest woman and does right. She was out of a conditioner I wanted but gave me a discount on the bigger size. Great business. Will return.

From the owner: At Lake St. Louis Beauty Supply, we prioritize self-care, especially during uncertain times. We aim…read moreto bring joy and help you feel good. We offer a wide variety of hair care, accessories, wigs, clothing, hair weave, braiding hair, crochet hair, body care, candles, makeup, and jewelry. Our goal is to enhance your beauty and well-being. Whether you prefer online shopping or visiting our beauty supply store in Lake Saint Louis, MO, supporting our locally-owned beauty supply is easy and accessible. Take care of yourself while supporting our community by clicking here to explore our extensive range of products.