Once to this location on Friday, December 26, the store was very busy to be expected as it was the day after Christmas but they did have a decent amount of lines available for service. The employees are nice and I was able to find the items I needed. read more

Do not use this store for curbside pickup. Not enough employees to handle the heavy volume. Can't even call the store manager. They don't answer. Manager and assistant should be working the curb line. I have used this system multiple times at this location. I'll use Safeway from now on and pay a bit more. read more

I am not a fan of Wal-Mart at all. But your prices are hard to beat. That being said my wife asked that I join her on a quick store run. Although, the store was clean well stocked and deals could be found. The Checkout was a nightmare. 25 minutes to check out. really two checkers. Both were in a turtle race and nobody was looking to win. I alsmost walked out. The checker was pleasant and helpful very slow and could not get into medium or high gear. Chop Chop! We gotta go everything is thawing or melting. Shoot I had a birthday.... LOL read more

It's just like our Walmart in Anthem with the store layout which is nice, however their back door through their garden area was locked without any obvious notice that it was, so we had to walk a ways more to the back entrance to get in. I wouldn't have parked where I did if I would've known. Anyway, if it wasn't for that I'd give this place 4 stars at least. Thank you. read more

If I could leave zero stars I would. My fiancée and I are limited to both of our cars throughout the week and sometimes my mother to be able to pick us up when we don't have our vehicles which is very rare. I decided to take my car in for an oil change 08/26 at 2:30 and was not able to have transportation later in the evening after they closed due to my fiancée being at school and my mother at work. I have my child with me who requires a car seat and I do not have the extra income to be paying for an uber without the safety of my daughter either. Which none of those things I need to explain if a rude entitled lady who was closing the auto side demanded that we be there before they closed due or "they will not hold my car" Mind you the first impression of any member of a retail store should IN FACT always be customer service REQUIRING A FORMAL ATTITUDE!! For her to tell us we were reminded that "we have to pick up at 6:30 or before" was not expressed to my fiancée when he dropped off my vehicle, so in return they need to train some employees on handling their policies out before they think their demands are correct. My mother did show up at 8:15 PM to pick up the car, AGAIN AFTER WORK BECAUSE SHE HAS A LIFE TO TEND TO, she was greeted by ghetto workers shaking their head, on their cell phones on company time, refusing service when she was there as quickly as she could've been while my fiancée is on his way home from north Phoenix. Again, no consideration just straight demands as if they're getting their checks cut for doing their damn job. I dont care what anyone says as long as there is a damn register opened in the front TIL 11PM someone should be able to accommodate our order seeming that they only have to take my payment. We will NOT be returning after tomorrow when I am there in the morning to pick up my vehicle, and I will request the names of the very unprofessional individuals that pleaded out of doing their very simple jobs. 0/5 STARS! read more

I visit this Walmart 3 times a week, always early in the morning and 2 employees in particular are always kind to me and ask me if I need anything. One is the greeter who is friendly with everyone. He always makes me smile. The other is the lady who seems to work near the poultry department. She always has a good attitude and we cheer for the same football team. Thank you both for your professionalism and great attitude. I will recommend this particular walmart to my friends and colleagues. read more

Pharmacy Staff 10/10 (Emily, JoeHollie and John) assisted me and they were very helpful and had speedy service and most of all amazing customer service . read more

Horrible experience here at the tire center. Ordered two front tires for my car and made an appointment. Was there on time but there was a delay getting car in. Rude shop manager comes to me and says he is not going to install the tires because they don't know how to do it on my european model. I say I want a refund and I want it done at the store and they tell me they can't do that and I have to use the app on my phone and if I don't have the app I'll have to use my home computer. I get home and request the refund and within minutes I get an email asking me to return the tires! I never even saw the tires and they are still at the store. I call customer service and they say they want me to print a return label and take it back to the store for the refund even though I don't have the tires! Problem still not solved as of this writing. read more

Worst walmart you can go to.. Too often the self checkout is card only. That leaves 1 of maybe 3 registers open to go to. I was in the line that sells tobacco and it took the cashier 10 minutes to ring up a woman with 12 bath towels because she kept pulling out her phone to text. I was there trying to get nicotine patches. You have to find an employee to unlock the case and then you can't be trusted so they put them in a lock box to take to the register. The cashier didn't know how to open it and was going to send me to customer service. Nah, that had a line and I've already waited more than 10 minutes. Ridiculous. Shop elsewhere. read more

It's been almost six months since I last visited this location. I was so impressed with the new look, I also kept running into this gentleman very well dressed pushing a dust mop broom through out the store. His name is Ruben not sure of his position however, every time I ran into him I just wanted to say "hey daddy ‍" with all due respect. He was very helpful with every person he encountered. Keep up the great job you're doing. Wal-Mart needs more individuals like Ruben. Hope to run into him again soon read more

Generally i really like shopping at walmart but the last few times there has only been one register open. Don't think it too much to ask to NOT have to bag your own groceries. Today there was only one register open and the customer service rep... using that term extremely loose. ( Absolutely zero customer service) looked miserable. I said " Hello " in a friendly and upbeat tone. She just stared at me and didn't acknowledge me. She merely asked" Got your ID?" I said yes. There was no further communication until she blurted out my total and handed my receipt and said" Here you go" Maybe customer service is not here strength Thinking warehouse that way people do not leave with an unpleasant experience in the back of their mind. Below is the employee... good luck if you try to be friendly and upbeat read more

Walmart Supercenter - Miserable employee - Department Stores Near Me - Goodyear, Arizona

Did my shopping in the store. I had two or three items went to the register cashier took care of the lady in front of me after she finished with that lady. She just turns and walks away from the register didn't say she needed to go to the bathroom didn't say anything. She just walked over to customer service I waited a minute for her to return. She did not lady behind me. Also was waiting in line. Didn't say anything to her acknowledge either one of us very poor customer service left my groceries on the register and walked out. read more

Beware - apparently this store has delivery driver issues resulting in the non-delivery of grocery order. They do not notify of non delivery. They put a hold on your money for ten days. Terrible business model. read more

They started enforcing that only 15 items or less can use the self checkouts, but clearly they aren't planning to open more than 3 registers with cashiers for the people with full cart loads of groceries. ‍ read more

This place is horrible anytime I go there it's some kind of issue. Very bad customer service, the management sucks, and loss prevention needs to be sued. Wouldn't recommend going here unless you just don't have any other stores in area. read more

Whoever answers the phones there needs a attitude adjustment or put on a different crew. Did not need the attitude after I asked a simple question. read more

I love Walmart for low prices and accessibility to a wide variety of items but I have had too many of the same experiences here that feel obviously discriminatory. I get wanting to check receipts because not all people are honest. That's not the employees fault. My issue is every time I come here I notice that the white man who always seems to be the same guy at the door only makes people of color stop to check their receipts and not white people. It's awkward and uncomfortable every time. At first I wondered if I was over thinking it but I'm 110% certain now. Not to mention, I appreciate my personal space. If you're going to grab my receipt and read it, ok, but I don't need anyone getting super close to me or my child or rummaging through my stuff. Seems highly unnecessary. Management needs to figure it out with this guy. read more

This is Walmart employee coming out after closing time. If this is not hard work and dedication, not sure what else this new generation needs to get motivated. When our seniors either need to or want to work and feel productive. Great job Walmart for given them the opportunity that millions of young adults are unwilling to take advantage to escalate to the next level. This was one one of many I saw tonight. So proud of the older generation and their work ethic. read more

Walmart Supercenter - a man walking down the street - Department Stores Near Me - Goodyear, Arizona

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If I could rate a -10 I would the theft prevention tried to accuse me of not scanning things from her office so I asked her to come down and I said clear the register and scan them yourself and you will see, I was told no it's not her job and she refused to tell me why she was harassing me. Then when I said fine I don't want any kids toys for my daughter from here and was walking out I was told by another employee who was following me that at least she doesn't dress like a whore. I'm in Jean shorts finger tip length and an America tshirt. The lost prevention lady said her name was Teresa, but they refused to give me the name of the lady who followed me out so that I could contact corporate. I am now in the middle of a huge investigation to find out her name and to make sure corporate knows what she did. I have three phone numbers and witnesses who heard and watched her Say what she did. Pic of one who followed and said at least she doesn't dress like a whore. Theft prevention at Walmart a real gem.... read more

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Visited customer service for an exchange and the employee Vianka, extremely rude and unhelpful don't know why she works customer service, wanted us to resolve the issue they caused. Should not work customer service with that attitude read more

Four days ago I visited this store. I purchased $140 worth of groceries. I could not ring these up myself because of the volume, my age, and the fact that I have an autoimmune condition. There was only one register open, with three customers with full carts ahead of me. Fifteen minutes later I was still in the same spot because of a price check. There were now about seven customers behind me, still only this one lane open. Finally, they open a second lane. The cashier took the second person behind me to begin her line. Still three carts ahead of me, another 20 minutes in line. It was about 45 minutes total. I got home, and checking my receipt, I find I was charged $2.55 a pound for yellow peaches that should have been $2.37. No way was I going back. When I received the survey email , I filled it out honestly. A member of the management team, Vincent Oros, called and left a message for me to call him back. I tried three times. No one answers the phone. I let it ring twice for the operator, once for two minutes, the other for four solid minutes. Then I tried the HR extension for three minutes. No one really cares. They act like they do, but they don't. At least Fry's has more registers open, which is where I'll be shopping from now on. read more

Walmart Delivery Is A Joke! I have to say if Walmart's longterm goal is to be the worse delivery company in existence then Goal Exceed! We've had delivery claiming to have dropped off groceries on two separate occasions, and neither time did we receive our goods. To make matters worse we live a mile from the store in a heavily populated area. Our home is too easy to find yet drivers seem to screw it up or just not make the attempt to deliver then lie about delivering, and we have outdoor security cameras so we know for a fact no one ever came. So now we go pick up the groceries only to wait an hour an 1/2 after receiving a text that it's ready. Oh I did I mention they always have to substitute items that we know are in the store, cause we've checked. The substitutions suck, and they always choose a brand we don't like with a higher price. I mean who charges a $65 for a small bag of with 7 pieces of ham. Makes no sense to us how such a huge company can't higher dedicated delivery drivers, but expect customers to deal with gig drivers who don't want to work. I'm so disappointed. Walmart & Amazon receive thousands of dollars from our family every year. It's sad to say, but that's going to Change. Amazon is where it's at, and I can't wait to go online and write as many reviews as I can about this exceptionally poor service. Walmart doesn't deserve a single star. read more

Really thought this Walmart was starting to get it together. An Asian manager was doing a pretty good job. Now back to Shelves empty, vitamins not being refilled, animal products slim pickings, shopping carts overflowing in parking lot. I can go on and on. Then you have the personal Walmart shoppers. Why can't they pull from the back?? Walmart is losing money and they don't care. Well people Winco will be here very soon!!! read more

If there was a way I could give them zero stars, I would. After waiting for my grocery pickup order for 2 hours, I'm finally home, groceries in hand. I was told that the employee hours were cut and that they were understaffed and that was the cause. I was also told that they think they gave my order away to someone else. This is the second time I've had issues with this Walmart, and I will not be doing grocery pickups there ever again. They need to do better. This was an awful experience and I'm extremely upset that I waited for 2 hours for these groceries. Not to mention the gas I wasted just sitting there. I talked to 4 people at Walmart, one of which a manager. The manager didn't even come back out to talk to me to give me a status of my order which I find extremely disrespectful. Awful customer service. If you're thinking about doing a grocery pickup from this Walmart, don't do it. read more

This is the 1st time I've ever written a 1-star review on Yelp or any other website, but I felt I had to share an interaction I experienced last evening while going through the self-check-out at Walmart on Estrella Pkwy in Goodyear. I had never experienced anything like this before. My wife and I were checking out our purchases ($130+) and when she scanned the potato and macaroni salad the price came up $3.82. I told her the price should be $3.32 because I saw a large price sign over the display in the dairy cooler. I went back to take a picture of the price. We called over a young man to price adjust it and he said he would take care of it. He adjusted the price for one and then walked away to speak with another employee. He told us he'd have to get a manager because the total price adjustment for the 6-items would be too high for him to adjust (total $3.00). A manager was called. After a 10-minute wait, she showed up and I showed her the picture. She said she would have to check it out herself and can't use the picture to justify the adjustment. I asked her if she was implying I changed the sign. Her response was why are you yelling at me. I may have raised my voice but I was not yelling at her (I wear hearing aids). I was frustrated it had already been over 12-minutes and we had ground turkey, salads and other cold items that were getting warm. The manager left to check out the price. 20-minutes had passed and the manager had not returned. By now I was really frustrated as 30+ minutes had passed since we requested the adjustment, so I tried to get the attention of another check-out employee who was walking nearby and I said "ma'me" a couple of times and she walked right by. I walked over to her and said are you ignoring me and she said yes. (I guess she knew I was frustrated at how long it was taking and didn't want to interact with me). I asked if she could use her radio to contact the missing in action manager to see when she was coming back. She said no, the radio was only for use of the self-check out area only. I knew this wasn't true because someone used it to call the first manager. I asked her if she could request another manager who could handle the adjustment. She said there were no other managers available at the front end. She told me I could walk back to electronics and there might be one there. I told her she was very rude and I was going to report her to the store manager and as I walked away, she yelled "go right ahead" and when I turned around, she gave me a smile and the finger. I went to customer service and explained my problem and asked if there was another manager and they pointed to one that was a short distance from the customer service area. So yes, there was another manager. By the time we got back to the self-check-out area, the other manager had returned and was talking to my wife. She explained to me she took so long because she had to stop to help clean up something and called the self-check-out area and told them to give us the adjustments. She said she never did get back to check the price. WOW, why did she make us wait for 20-minutes while she was doing something else while on her way to check our price. I truly believe she did this on purpose and the person with the radio lied because she didn't want to help us. While this was all occurring, another employee came by and said they were so sorry this was happening. I don't expect to receive the level of customer service I would get at Nordstrom's from Walmart, but I do expect employees to be respectful, helpful and not lie to customers about what they can and cannot do (i.e. radio use) because they don't know how or don't want to deal with customer issues. This whole process from the request to completion of the adjustment took over 45-minutes. read more

Walmart Supercenter - Department Stores Near Me - Goodyear, Arizona

Bad experience at the store. The worst experience ever had in my life. The management are bigots. Been there twice and both times I had an assistant manager who attacked me for having my service dog with me. Why? I have seen others with dogs in the store. I don't know how he just let others walk around with dogs that are not service dogs. The manger of the store must have thought I was not supposed to have dogs or something because he would not deal with my situation. I just wanted to be treated like everyone else. Do not go to this store, less you want a bad experience. read more

The worst customer service I've ever received, bought a maker 3 at discounted price due to the box being open I get home only to open it and it have the old model inside and all I could get was a refund never even an exchange , so basically they don't look inside when you return something! Besides that they were very rude and just brushed everything off read more

Pickup at this location is ridiculous. I am currently sitting in the parking lot with 20 other cars at 8:30 am and not one person has come out in 30 minutes. No one is answering the door, no one is answering the phones- not even the main Walmart line. The last time I shopped in person they were completely out of carts. I asked one of the greeters (Laura) if I could find one to put my kids in while shopping and she rudely said "I don't know", I'm just here". This was my last chance and I'm officially done- both in person and pickup. Horrible everything. read more

Stood in line for 45 minutes because they have such a poor management. Only three lanes open and lines going out the door on a Sunday afternoon. If it wasn't for me traveling 3 1/2 hours to help my son move and purchase over $600 worth of items, I would've chosen another store. These people in management just don't give a damn!!! read more

Walmart Supercenter - Waiting in line for 45 minutes! - Department Stores Near Me - Goodyear, Arizona

My experience was awful using the money center they refused me service. My wife prefers to speak Spanish and I'm trying to send money to our family in mexico. Margarita at the money center tells my wife she can not help her. I'm asking why she tells me that I can't have my wife provide the info for me. Which made absolutely no sense. I tried to talk to a manager and was told that they are not going talk with me. And that they are asking to leave the store because I'm asking where there policy is and that they are just making up bs rules which I have never experienced before ever. I end up going to another Walmart and didn't end having any issues there at all. I believe margarita was discriminating against my wife because she came here over on plane and doesn't look or speak like the typical Mexican. Nevertheless I will never use this Walmart ever again and will let all of are friends and family know. As no one should be treated like that. read more

Though I appreciate the low prices and convenience of Walmart, I would not recommend their delivery service. I have had several issues with the delivery system. I placed two orders and they had to split them into 4 different deliveries. One order was placed with the express option of 2 hours and two days later I'm still waiting for it. Another part of an order was delivered to the wrong house and though I have a picture of the porch it was delivered to, I don't have the address so I can't get the items. I was just informed another part of my order is going to be delayed. So at this time I have not had anything from these two orders successfully delivered. I will say that the customer support is responsive and has provided a refund of my express delivery charge as well as a refund for the items that were delivered to the wrong house. read more

Overall clean store, pretty fast checkout which I enjoyed. Parking area is busy but lots of spots near and far. Carts are ready and picked up often. The only reason I took a star is because some of the main Items I usually purchase were no where to be found. I really enjoyed the fast check out and carts that were available. read more

I just came to pick up an item at the pick up tower. Instead it was out of order so I stood in line for customer service and was told by one of the service women she would get me a manager. She was extremely nice despite having to deal with another customer who was rude so I did try to return that same kindness. However the manager met me with rudeness and made me feel like an inconvenience. He made me feel dumb and had me walk back up to the pick up tower to be met with another manager who could help me. I waited there and no one met me. So once again I went to someone nearby ,who was also nice, and he was kind enough to give me direction. By the time I got to the line another manager met me and basically said that there's nothing that could be done so I cancelled my order just so I can go buy it since I was already in the store. When I went to pick up this product it was a different price online than it was in store so once again I had to jump back in line and was still met with rudeness. It is a huge slap in the face to try to be respectful only to be met with unkindness. I do hope their days feel better but I wouldn't recommend coming here. read more

I ordered item on-line from this store. One item was unavaliable and they offered no substitution item. Item was never delivered but they charged me for it anyway. So my debit card balance was reduced for the full order amount and they said it would adjust after 5-7 days later. it corrected itself after 3 days but now they have charged me for the item that they never delivered again. Don't shop at Walmart. They don't care if they take money they are not owed. read more

This store refuses to follow its own return policy or its customer satisfaction policy. I purchased an air mattress due to having guests staying with me. I gave them my bed and slept on the air mattress. I slept only about 6 hours because the air mattress was 1/3 or more deflated by then. This was a queen-size mattress I paid $172.99 and was suppose to be nice. I tried to return it the next morning because it did not hold air for even the first night of use. The manager refused to take the item back and told me the only thing I could do is exchange it for the exact same item. THE ITEM THAT DOES NOT WORK. I would give this store a zero-star rating if that was an option. Do not shop at this store it has terrible customer service and does not honor their written posted policies. Patty read more

This walmart is always packed and they only have 1 to 2 cashier lines open. They need to open up more lines because it's frustrating. Especially if you go to self checkout and then have issues with your card. Walmart please do better, especially with all the holiday traffic inside. Also, if you put in a pick up order you will be waiting forever and you will get emails saying order has been delayed a few times. We placed an order and they said they weren't able to find the items. I went in the same day and found everything on list that I ordered, terrible service! read more

Having a 60-70 yr old tire tech running the counter isn't very convenient when you come in with a warranty repair and he's not listening when you come up and say you've purchased the tires from Walmart in the beginning. Now he's got to start all over and with a repair ticket because he didn't ask the right questions the first time. ‍‍‍ read more

Extremely poor customer service. Website says they have a particular bike in stock. Great I'll go pick it up. Didn't see by the other bikes. Look for an employee but no one around. Looked everywhere. Finally sporting goods employee calls a Coach (some kind of worthless manager) for me. Now been waiting 20 minutes. Finally shows up. Explained to her that website says they have the bike but none on shelf. She says we'll if it's not out we don't have any. Website must be wrong. Then she walks away. read more

Every time going into Walmart is a nightmare. The employees have pallets out on the floor which makes it harder to move around. There is no one ever around to find for help when needed. If you do find employees they are out in the parking lot talking and/or smoking. When it's time to check out there is only one register open and you have to use self check out. If they want their customers do their own check out then pay us to do their jobs. At least when you go to fry's Safeway or other grocery stores they have more then one open and even times they call for help. The self check out lines at Walmart are long and can be there for a long time. I can honestly say Walmart is the worst place to shop. read more

Never again. Went in for battery replacement and waited over two hours while someone tried to get the computer to work (said they HAD to register the battery and print a receipt before I could leave). Finally just left cash and demanded my keys back. Only Manager in the department took a long lunch after being told I was waiting for computer to be fixed. Older guy at the counter tried to get help and paged other managers for 30 minutes with no reply. He said he deals with that often and I feel for him. read more