The good, the bad, and the amazing. The end was pretty cool! This review only involves this particular Walmart only as the destination component of an entire transaction. Huh? The Good: I've been looking for a particular piece of photographic equipment, and it turned out that Walmart had the device online and the best price I could find anywhere. It is not stocked instore, so I pulled the trigger and ordered it. The online ordering system is easy to use and was completed very quickly. The Bad: I could choose between pickup at a store, scheduled today, Friday. I could opt for home delivery, but that would be next Monday, over the weekend, eight days total time. The bad? I ordered the piece on Sunday, the delivery was promised to the store in five days. Compare that to a similar order I placed at the same time, with a superstore in New York. It arrived at my home on Wednesday, only three days. Walmart's time frame was frustrating, but I suppose that's part of the good price. The Amazing: I walked into Walmart and walked up to a tall, orange tower that almost reaches the ceiling. (I happen to know its nickname, but since it's a copyrighted name, I'll just call it Fred.) Fred has a smoked glass cover that slightly obscures a monitor screen. There is no one around. As you approach Fred, er, the tower, the smoked glass panel opens up and the screen welcomes you to Walmart. If you were sent a QR Code to your phone that identifies your order, Fred will scan it. I didn't have a Qr code but did have a confirmation number. Fred popped up a keyboard and I typed in my order code. After Fred had my code, I could hear some machinery running and in seconds, a light came on behind another smoked glass door. Voila! There was my package! The smoked glass door popped open and my order slid forward for me to take it. Overall rating: Price: Five stars. Ease of ordering online: Five stars. Time to delivery: Three stars. Ease of pickup: Five stars. Tower: Pretty cool! read more

What a dump this location is. Guess I shouldn't complain since it's cleaner than most Walmarts plus it's easier for people who use the motorized scooters to get around. They have a larger than normal subway inside read more

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NEVER again. Auto Care was so slow, they might as well had been moving backwards. Almost 2 hrs for a simple tire plug. Literally NEVER AGAIN. read more

Customer service in the Auto Care center. Appointments rarely kepted. When calling, more times then not it goes to a recording that states: They are busy, callback later. read more

This Walmart is always fully stocked the staff are very nice and knowledgeable and it's my favorite Walmart

I have absolutely had it with this Walmart! I'm going to change the store I shop with from today forward. I have launched multiple complaints regarding this store with corporate. Everything from wrong grocery orders, to being told I would have to get my money back through DoorDash for a order I paid Walmart for. 98% of the employees are rude,ghetto and ignorant. Act like your presence and questions are annoying them. Sorry I thought you worked here for customer service. This store is a absolute joke!! First time I had a in store issue was I came in to the optical store to pick up my kids glasses, and was informed they didn't open because they had no staff. The second time is today I received a call from the store, that my bakery cake I ordered on the 11th of May for my daughter's sweet 16 was being canceled. Reason? We don't have the staff and nobody can decorate cakes here. Really? Who was there decorating cakes yesterday? Because those 7 cakes should have been done yesterday! This is unacceptable! And clearly multiple complaints to corporate go unanswered and addressed. So I am now going to spend my money at another store. I refuse to continue giving revenue to a store that employs garbage and treats paying customers as such! I would warn anyone go to another store stay far away from this one! Maybe when people stop shopping there they'll clean that place up... Disgraceful conduct Walmart read more

Walmart Supercenter - The text I received just hours before I needed to pick up my cake. - Department Stores Near Me - Germantown, Wisconsin

This is absolutely the worst Wal Mart location I have ever been to. All of the employees have a confused look on their face when you ask them a question. They stand around chatting with each other, and barely notice that there are even customers around them. The grocery order pick up is a joke. There are always delays, it takes them HOURS to shop like 10 items. They have a phone number listed that you are supposed to call when you arrive, except no one answers that phone number. The worst part is, they are completely unapologetic for how horrible their service is. This department has one job: to receive orders, shop those orders, and have them ready when you arrive. They are unable to accomplish this task. I have lived all over the country, and I have never encountered such inept, oblivious, and unmotivated Walmart employees. Looks like it is back to Aldi for low price groceries. At least their employees greet you with a smile and know what they are doing. Ridiculous. Ps: Yelp required me to put at least one star, otherwise it would be zero. read more

The worst Walmart location I've ever been to. This store is disorganized and messy which I am not sure how is possible because a ton of items are out of stock; shelves are empty. Also, a lot of items are locked up and employees are needed to access, which is difficult because they are busy talking to each other. them read more

I've honestly never been a worse Walmart. You literally cannot buy baby formula from this store. It is locked up and getting someone to help you is impossible. Multiple employees told me they were going to go get someone to unlock it. As I stood around. They have a button to push if you need service. Who does that button notify? Couldn't be anyone working in the store. This has happened anytime I've tried to buy formula from there as it is a bit cheaper than Target. 50+ self checkout lanes with only a couple open while a group of "employees" just stand around talking. read more

I was at this Walmart 7/24th/24 at 3:30 I was walking down the main isle of the grocery part when a young man who was an employee maybe 18-19 dark hair, was running at full pace pushing a big silver empty cart (where they would stock it with supplies for shelves) and not holding on to it he would push it away from him and catch up to it grab it and push it away again,absolutely NO control with it.If someone would of walked out of one of the food isles they could of easily collided,if there would of been a child in the cart it would of been a really bad accident.Where are the managers? Do better Walmart,there are many complaints about this location.Do you need some customer hurt too? read more

Dirty, disorganized, and horrible attitudes from their customer service staff. Very disappointing experience.

I'd give this place zero stars if I could. It is always a mess with carts filled of product all over the store, boxes in the aisle, nothing is ever organized. However there are always hundreds of employees standing around seamlessly doing nothing. I refuse to shop here I have only ever done in-store pick up but even that has failed me. I just received an alert that my product was ready for pick up went to the kiosk and it said an associate would be with me soon I waited 20 minutes and nobody ever showed up. I'll let my product sit there without being picked up and get the refund because I am done giving money to this store!! I really wish this store was never put in bc I think Men Falls and Germantown would be much better off without it!! read more

When we go there you ask a question, no one knows anything, you are told to go to the wrong isle for what you want. This store is not cheerful as the West Bend, WI store. We mostly go up there to shop these days. read more

Very messy, cluttered and disorganized. Things are rarely on a shelf where they belong. Most of the staff are on their phones-talking! (Not checking prices) They act like you are bothering them to ask a question. Remember.... If we're not here, you aren't needed. read more

Beware $35 minimum on line free, is not as its seems. placed $37 dollar order. when billed Walmart then adjusted some unknown discount, reducing the $37 to $30, then charged a $7 "shipping" fee, saying the order now did not qualify for free shipping. profiting them. imagine ripping off thousands of people, daily with this scam and millions of $ in profit. read more

I needed a new pair of jeans. The men's clothing department was a disaster. Trash on the floor, clothes thrown everywhere, nothing where it was supposed to be, no employees anywhere to be found. What a disaster. Absolute disaster. Who is running that place? read more

This is one of the better Walmarts in the greater Milwaukee area. It is still pretty new and clean. There aren't items scattered all around the floor and extremely misplaced...such as sour cream in the shampoo aisle... which I see at other Walmart locations. The store has pretty much everything you'd find or want at a Walmart. Things I need are always in stock - unlike the Walmarts located in the City of Milwaukee which always appear raided. Every time I am here, there is a need for additional cashiers. However, the cashiers are fairly efficient and pleasant. I am impressed with the customer service desk - there is little to no wait the few times I have needed to visit for a return or exchange. The associate even let me exchange a universal car charger without a receipt, I was so happy!! My family has purchased car batteries from Walmart for many years. They seem to last a very long time and when it comes time to replace the battery they do give you $10 back when your return the old battery. If I need to go to a Walmart store and am in the area, I generally try to visit this location. read more

Garbage. Wants to be all about CDC and Covid but her employee at the door with mask around chin and no gloves is taking hundreds of receipts and checking them and handing the same receipt back. Nice level of hypocrisy here if that's your thing. read more

The staff here is so rude and don't care. I cannot understand why staff members are allowed to keep their jobs with shitty attitudes. Unacceptable! If you don't like your job quit! Also, most of the staff had their masks pulled down. What is the point of wearing them? read more

Recently stopped in to purchase a case of Walmart's flavored water. I was looking for the cherry flavor. Nothing out on the shelf (very little of any flavor for that matter), or above it on the top shelf (over stock). i went to the back stock room doors. Waited 15+ minutes and finally found someone to help me. Asked the staff if they had a case of that flavored water in the back. Staff came back after a minute saying they had the water, but it was on a pallet behind some shrink wrap. I asked if they could cut open the shrink wrap and grab a case? They said no.... not their job. The staff proceeded to walk away talking about their plans after work. When I checked out and was asked by the cashier if I found everything I was looking for. I replied no, cashier said nothing and continued wringing up what I purchased. read more

The condition of this store is really sad , especially because it is less than 10 years old. There was a pair of boots laying on top of flowers . The wall art section had pictures laying on the floor disheveled. Every aisle was in need of serious recovery. There were many shelves empty as well. The employees were either looking at their phones or moving at the pace of a turtle while setting out merchandise. As I departed empty handed, I felt a real sense of lack of care on the part of both the shoppers & the employees. Last time for me. read more

I would give this zero stars if that was possible. i was here with my friend and all we did was play with some toys and try out the skateboards and the Walmart employee walked up on us and went "you guys have two minutes to get out." got it all on video, what did we do? let me remind you, we didn't break anything nor damage any property. we were simply waiting for her aunt to be done. another reminder- WERE 12 AND 13. what would we do? this is the absolute WORST Walmart ever. go to a different one and get new employees for good sales! so unhappy. and we never got any warnings either. give us a warning and we'll stop? it's not that hard. if you have the voice to yell at us, you have the voice to tell us to stop. such a terrible place. read more

I remember when this was a clean and friendly environment to shop at. Employees used to be helpful, the checkout lanes were open and the store was clean and well stocked. However all that has changed. This location has turned into the north side of Milwaukee, there are no helpful employees anymore, the store is trashed, the shelves look like crap and every single person that works here has a ghetto attitude. Since the Midtown Walmart has closed this one has gone to sh*t. Idk if the management just doesn't care or if they're not around. But I'm not going to shop here anymore unless it's absolutely necessary. I'd rather take the extra 20 mins and head to west bend where I can get some decent service. If you're going to shop here do not go at night. It's a sketchy place when the sun goes down. read more

Go only when necessary. This Walmart has very lazy workers, in which you'd better find your own products and the slowest cashiers. Majority of the checkouts have been transformed to self checkout. read more

Poorly stocked grocery shelves. Lots of employees, but no one to do check out. I don't work at Walmart, I am not trained on the machines. I don't want to check out and bag a week's groceries myself. Get some people off the floor and train them to check people out. Isn't selling stuff your business? Assist people when they want to give you their money, don't insult them. read more

Extremely RUDE cashier. She was Arguing with me telling me to put the basket back where I got it from. It wasn't like I was walking away and leaving it. She didn't even ring up my items yet!! She needs a ATTITUDE ADJUSTMENT! I'm tired of unhappy cashiers that think they can have terrible attitudes. I reported it to the store and corporate office something needs to be done about it. But will the management do anything about it? If they care about the customers they will. Management says hundreds of applications come in everyday, so hire someone who is there to do the job without such a terrible attitude! read more

Walmart Supercenter - Germantown Walmart on Appleton Avenue - Department Stores Near Me - Germantown, Wisconsin

Purchased some paper plates, didn't have a price on the shelf, used to cost 6.79 now charged 10.32, a little price gouging

Very solid relative to WMT experiences at other locations I have had recently, but still way down from WMT experiences of the past. Place is relatively clean and well stocked, prices are good, but service is really substandard. read more

They are always so amazing and helpful with pick up and customer service I've never had a better experience at any other store that I did yesterday they were so friendly and helpful !! definitely will be retiring I drive out of the way 16 minutes when I have a walmart right down the road for me because the germantown walmart is the best and friendly. read more

I was overcharged for produce on two separate occasions. Both times the advertised price was lower than what I was changed. The first time, I realized I was overcharged once I had returned home. Not much I could do about it. The second time, seedless grapes were advertised for $0.99 per pound. My receipt showed that I was charged $1.28 per pound. I went to their customer service department but when they scanned the grapes, they rang up as $0.99 per pound. The customer service rep had no idea why my receipt was different. I had gone through their self-checkout so perhaps their registers were programmed wrong. What made this worse was that the customer service rep could not fix the problem. She had no scale so she could not weigh the grapes. After 10 minutes of trying something and several people waiting behind me (only one rep on duty) I finally just asked for my money back. Since this was the second time I was overcharged, I emailed a compliant to the federal trade commission for their follow-up and investigation. While $0.29 is not a lot of money for me, it could be for those less fortunate than me and who might need to count every penny. Walmart, of all places, who cater to lower income families should make the extra effort not to overcharge people who might have no choice but to shop at their store. read more

Grocery shopping here is good. Foods are comparable to other chains. Well stocked & the staff have pleasant attitudes (a rarity of other local Wally Worlds). I find myself here quite often. Yes its 25 mins out the way but I don't mind the drive. It keeps me from dealing with the headache of the store that's 5 mins away from me. read more

This is hands down, the worst Walmart. Complete disheveled mess with rude staff. You are treated as an obvious annoyance/inconvenience when you need assistance. Some staff will not say a single word to you the entire time they are "helping" you. It is truly shocking that this place remains open. Where is management? They must not care at all if they do not correct this. Same experience each time I have visited. read more

We pulled up into the parking lot and I was wondering why this place had a bad rating. Now I know. It was a beautiful building. Very clean and spacious parking lot. But when trying to park the cart boy left all of the carts in the middle of the lane and didn't care that people were backed up. So we had to inch around. Very not courteous. Walking through the store it was nicely stocked. Everything was neat and folded. Everything was easy to find. And lots of stuff on clearance. We went through the checkout and as usual the young lady was asking is this all together. Yes dear, it is. He is my husband, their father, and we are all together. "fake smile". Then she proceeded to ring up our items. At the end she didn't give us a receipt. Just a really big smile to the hubby. Wrong. He said receipt please. And she said oh it wouldn't print one. Did you need it? Uh.... Yeah. She just stood there. Sucked through her teeth and then said well I will see. She asked the lady next to her how do I print the lady receipt. She told her and voila. The greeter didn't even greet anyone. He just stood there looking creepy and mean. Then we walked into the alcohol section and left. Or thought we were. Once again the cart boy took up the whole exit. We didn't blow or anything. By this time my husband was fed up. He drove the whole other way and we got out of there. I do not recommend unless you go when management may be present. Score as follows: Customer service: horrible 0 Prices: excellent 5 Cleanliness: above average 4 Location: hard to find 2 Quality: above average 4 15 out of 25= 3stars read more

Reasonably new Wal-Mart with the usual amenities including customers so fat that they cannot walk in a straight line. Prices are generally low, but double check the low low prices before you buy to make sure they really are low. Has all the usual departments of a Walmart and I have purchased several replacement auto batteries here based on recommendations from Consumer's Report and the batteries are excellent. Have also purchased electronics, housewares, sporting goods, crocs, slippers, groceries, lawn & garden supplies, back to school supplies (hey it beats raiding the supply cabinet at work). If you want to see my viewpoint on big box stores - see the video called Big Box Mart from Jib Jab at: http://sendables.jibjab.com/originals/big_box_mart read more

One of the better Walmart's in the greater Milwaukee area. Store is usually clean and well stocked. read more

Walmart Supercenter - Department Stores Near Me - Germantown, Wisconsin

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The service I just received at your tire center was the UPMOST DISRESPECT That I have ever encountered in 30 years of living. I was Told to be at my appointment 15 minutes before start and I was. When my fiancé and I arrived, we were not greeted, we were ignored by the associates on the floor and no one checked us into my appointment. We waited the 15 minutes and the assistant manager, T (I won't use full name) was rude, disrespectful, argumentative, combative, and refused me service because he displayed an attitude towards my fiancé when she asked RESPECTFULLY if we could be checked in. The assistant manager called his manager and two other UNIDENTIFIED workers to , Supposedly, remove me from he store. I never displayed physical aggression and I do not possess a firearm of any kind. The older caucasian lady said "I made her feel threatened". I'm sure its because I'm a 30 year old African American male who got a little louder than expected with someone else due to lack of professionalism and judgement of character based on opinion. I was told to leave. The managers never helped. They didn't try to de-escalate the situation and I was completely embarrassed by that. I have contacted the corporate office and the regional director, who I partner with on state projects, and I am awaiting a response of action before my lawyer and media are contacted to expose Walmart for the racial inequality and attack on my character. Remember, just because you hire people of color, doesn't mean you like and respect them. I will never shop at Walmart and I urge others to seek other places to visit when needed products. So many other companies can respect your time, money, and value you as a customer. VERY disappointed and definitely a life-changing experience that I can't forget anytime soon. read more

If you shop here go during the day. At night when I get off second shift there are no cashiers to be found and if you do get one they are rude and zombie like. I've had to check out at self check out with a cart of groceries and the self checkout attendant provides no help when my bags are overflowing and the machine won't scan anymore because it can't detect the items on the counter. The product selection is good and the store is pretty clean and organized. The baby selection is a little sparse and competing stores who have a red bullseye logo are much better. read more

I try to avoid going there at all cost!! The people working there are super rude, including management. They never have enough cashiers in the lines, returns, or in store online orders pickup. I've seen it all too...people stealing/opening inventory, but the worst experience was when I bought a tablet and returned because I found a better deal...the worker took back my return then voided it right the way, and I never got my money back on my credit card, and they probably took it home. I had to fight with the store manager on that one because she was lazy and refused to look at her security camera. Awful costumer service, just awful staff!! read more

if i could give this store no stars i would. i have been waiting for 20 minutes for someone to open the fragrance doors so i can get what i need. i have talked to three associates all of which say that they will find someone and then come back and say they cannot find anyone. so no one at this store has keys to open the locked displays? read more

I agree with Ashley T on her 12/2/2019 review. I can't believe this store is still in business. And now with COVID19 and pickup service available, it is even worse. I waited for 1/2 hour in the pickup area and nobody came out. I called the store, they put me on hold for 5 minutes and said to be patient. Needless to say, I drove off, came home, called corp customer service and cancelled my order. How can this store stay in business as long as they have? It is shameful!!! read more