Ms. Sheenita and Ms. Jean are the BOMB!!! My fiancé and I were looking for car covers and a few other things. We asked for assistance from other reps and their customer service skills sucked! We were about to leave but I saw Ms. Sheenita and Ms. Jean and they helped me out. Thank you both! And Ms. Angel...she was just the icing on the cake! Her customer service is on point!! She checked us out at the gardening area and was such a peach!! We need more great customer service representatives in our stores and more great examples of good leadership. Thank you all again!! read more

I HAD to visit Walmart as this is my most disliked store to shop in, so I AVOID Walmart at ALL COST. Just moving to this side of town, I went out of my way to come here. I am now happy I did. ALL the cashiers were OPEN, self check out also. There was just a short line, quickout and friendly conversational cashier!! So this MAY....just be my new Walmart when necessary read more

Walmart Supercenter - KUDOS TO CHESAPEAKE SQUARE WALMART. NO LINE, happy customers! - Department Stores Near Me - Chesapeake, Virginia

This Walmart is typical Walmart I guess. Be careful in the parking lot so you don't hit one of the many pot holes. I don't think that parking lot will ever be fixed. An employee who was pushing her cart getting online orders, ran into my cart very forcefully. She gave me a look that said "wanna fight me?" Again I guess typical Walmart. Store is pretty clean though. read more

Walmart Supercenter - Department Stores Near Me - Chesapeake, Virginia

I went to Walmart at 9:45 PM to buy ink for a printer I purchased from this exact location, only to be told that the electronics section was closed and no one could open the glass case. This is completely false--there is always staff with access to locked merchandise. Instead of helping, the employees just dismissed me. I'm not sure if they're tight on staffing or just ready to close but if you're going to sell electronics, at least have someone available to assist customers during the hours of operation. Poor customer service and a frustrating experience. I wish I would have gotten my printer from somewhere else. read more

The employees literally refused to price match items advertised on the Walmart.com website. It was the identical item and yes I did read the restrictions, I even asked for a store manager which apparently wasn't there. They were gatekeeping it like it was coming out of their paycheck. Completely terrible attitude when I was completely reasonable and polite. Will not be returning. read more

Do not come here for a online store pickup,I've been out here for about an hour and they refuse to answer the phone after MULTIPLE ATTEMPTS!!... read more

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This Walmart is always super busy, no matter the time. I've noticed the other Walmart's in the area always wipe down the cart handles but this Walmart does not. It's often infuriating when this happens and their are no cart wipes available either. This Walmart is all self automated. I normally only go to this Walmart in case of a quick run but I prefer to drive the distance to another Walmart if I must shop for more items. read more

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Open up the other lines. You switched to an all self-checkout system and yet still shut half of them down, because god forbid people get through the line in a timely manner. Yet amid covid social distancing guidelines you funnel people through one side, forcing them to use the same 10 checkout lanes without sanitizing between use, all while an entire side of the checkout section remains shutdown. What kind of simple minded piss-poor management runs this place? This late night pop-in has turned into a 45min ordeal, only solidifying the benefits of other retail locations and why people should shop elsewhere. read more

Walmart Supercenter - Open up the other lines. Talk about some piss-poor management. - Department Stores Near Me - Chesapeake, Virginia

Don't, just don't do pickup here! Waited 45 minutes for them to bring the order out, and it had substitutions (not notified of these on app) that made absolutely no sense. The produce literally had mold on it, clear as day mold, and the employee was rude. Just a unnecessary lack of quality customer service. So sad because I love my Walmart back home in Colorado. A call went to the main Walmart number about this store and the experience. read more

So I bought 2 1 gallon milk jugs last week and both expire on May 27th but just yesterday I had to dump 1 out because it was bad and it was like half a gallon left so then I opened the other gallon last night well tonight I opened it to pour a glass but I couldn't drink it at all because it was bad also the day after I opened it so I had to dumped that out too and as I was dumping it in the sink there was lumps coming out so there goes a whole gallon milk this is ridiculous and unacceptable to sell milk in the store then it expires few days or a week later buying it when it doesn't even expire at all till the date it says on the jug read more

I'm a regular here so yeah I'm a fan!! Location location location is everything! ! This store is located near: a mall, several eateries including Starbucks and Target. This is my go to Walmart and it seems to never disappoint. Every now and then the self check out lines give me headaches. Nevertheless, the employees are super friendly and items stay in stock. There is a McDonald's, nail salon and a hair salon present. I haven't tried the salons, but McDonald's, Yup! You're typical McDonald's, but inside of a Walmart. Pretty much all you need under one roof. Food, electronics, clothes, toiletries, pots, pans, coffee makers, fish, pet food, hair products, lawnmowers, bikes etc. Yeah I could go on...Super Walmart is where it's at. These type of stores need to be worldwide. Have fun! read more

Walmart Supercenter - Deal of the day $3 - Department Stores Near Me - Chesapeake, Virginia

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So I purchased some Knorr's creamy garlic shells (very tasty btw), and I followed directions on the back of the package, and I don't understand how this happened necessarily but my pasta exploded inside of my microwave. Not angry or anything, it still tastes great, but you know as a business I think exploding pasta could be something that could be worked on from a marketing standpoint. read more

Horrible customer service. I've been waiting 45 minutes for my grocery pick up. No service. No one cares.

This is for delivery from this location. I'm a big fan of the Suffolk Walmart. I usually do all my grocery selections online then show up there on my selected day and time and they load me up. If there are any issues, they do a pretty decent job of fixing it. The groceries are fresh and typically accurate. So when I decided to do my first Walmart delivery, I had to do it through this location. It was before NYE. I had family coming. I needed about $150 worth of supplies and it was a lot easier to write it all down, order online then go back and review a few times before the window for that closed. My most important items were eggs and phyllo dough, nature fresh chicken, which they always have in the store. My delivery arrived at the very end of the 2 hr window so I felt I waited all day for it. The driver was very nice - they contract with Lyft or Uber. They forgot my eggs, substituted my chicken for a brand I didn't like, some vegetables were on the way out, like the Spring onions and royally messed up subbing my phyllo dough for puff pastry which may seem legit but was not and was the entire reason I ordered. I would have still given them a decent rating. It's what happened next that sticks with me and really turned me off to ever doing this again with Walmart. The nice driver took the time to dial her contact to let them know they forgot the eggs and she would come back for them. She put him on speakerphone. The guy who answered was brusque with her and condescending. When she politely explained she was with the customer and what had happened, he snapped she would still get paid. I spoke nicely, introduced myself then and he corrected me stating sound like two of you talking could one be quiet. I spoke again and said I am the customer. Then his demeanor flipped to a sickly, overly sweet, yet dismissive tone and basically told me that I had thrown a kink in things with my missing item and they didn't have time to bring it back out and they would contact me, hurrying me off the phone. So it was my fault they forgot my item. Did he contact me? No. Did he plan to ever contact me about it? No! I had to get in my car, go to another store, get the rest of my supplies. Then, I had to try about 5 numbers before I was connected to the delivery number. The customer service rep did take care of me. I won't ever do this again. They still have not refunded me money for the missing items or the items I didn't accept and that was 3 weeks ago now. read more

I like this Walmart. The service is great and the clearance section is always full of exciting finds for my do-it-yourself needs. Sometimes I am able to find a manager and ask for a discount for some packaging flaw or price match. I am a late night WalMart shopper and I enjoy the scenery. Smiles. The store was tidy and clean. The aisles were clear and we'll lit. I felt safe and comfortable shopping at this location. There are security guards at the door and in the parking lot although everyone seems nice. I like the new layout! I will be back because this location is close to the interstate exit. Easy on and easy off. read more

THE WORST CUSTOMEER SERVICE EVER. If I could give the service in the electronic department zero stars I would. Today, I selected two smart TV's. Before the purchase, I had to wait to be acknowledged by the electronics woman. Who ignored me while she worked on something else. I took seven minutes while standing in front of her. No hello Sir, no I will be with you in a minute, no nothing. Then, the electronics sales rep ringed me up for the two TV's and the chip reader was down. Not excepting cards. Long story short, I had to call my bank twice because the electronic saleswoman did not change registers. I wasted 45 minutes due to the saleswoman's lack of experience. This is unacceptable. Attitude, attitude and more attitude. I was at the store today between 10:45am until 12:05pm. Please look at the schedule and take action. Actions need to be taken against this electronics department woman. read more

Decent wal-mart in Chesapeake square. This particular location does a pretty good job of keeping the store organized. This Walmart, like many others, is terrible at having enough lines opened when there are a lot of people waiting to check out. The McDonalds that was previously here has now closed. read more

Today I was out getting groceries at this location and there was a elderly black woman in a handicap buggy she ask for help and they told her they would send someone and they never did as I go to help this elderly lady there was four workers standing around doing nothing but talking my husband ask a male worker do they help elderly people and this young man said no they do help tell me wal mart at this location you all hire people to do nothing not been funny when we go to this store sometimes they never have what we are looking for corporate need to come down and not tell them they are here they all need customers service skill I bet if they had to cash someone out they will not be just getting a pay check this is the worst Walmart in Chesapeake Battlefield has them beat by a little bit. I don't see how they have a elderly woman who ask for help and they do nothing someone from corporate need to come down asap and make them to have some regular cash register then I bet you will see how much more money you will have this just happen today what would they do if it was there elderly relatives and I don't even know this lady to help her it only takes a second to help bag or ring someone up. This store is pathetic and there workers always have a attitude when u ask them for help read more

They literally have everything in this store. Everytime I am in town I go to this one. It's one of the clean ones. Lol! The employees are very helpful as well. read more

My go to store especially when the other stores are closed. I hate that you may have to wait in line but try to utilize the self check out as much as possible. I did have trouble using a coupon where the clerk told me it was for a different brand on my coupon. Regardless of my coupon saying ANY brand the picture attached to the top of my printed coupon said ultimate dry and so I had to go get the bottle of shampoo that specifically said that. When I tried to scan that bottle it still didn't work and she just overrode it. So technically she could have overrode the first bottle. Whatever Walmart 1 me a bottle of shampoo not quite the style I wanted. read more

Aweful customer service. I went in today to return merchandise and the customer service reps didn't even attempt to help. She just quoted her store policy and looked at me like I was crazy. Funny thing is that their store policy was contradictory to what is on the website. Simply because I didn't have a receipt and the product was over $50. They REFUSED to help. They didn't call a manager or anything. They didn't even touch the product (humidifier) that was in an unopened box. They were just completely Ghetto. read more

By far the worst Walmart I've ever been too. The associates and managers are always rude and seem inconvenienced by doing their jobs. The location is the reason I have stopped going to Walmart. I'd rather pay a little more (or less from what I've seen recently) and actually get a little bit of customer service. This location does not live up to the values that Walmart advertises as their everyday culture. read more

Some of the workers here are just downright rude. Disorganized. I can assure you the only reason half of the employees are there is because of pay. read more

Worse customer service in the business. I have never had so many problems over and over as I do at this location. I understand they do have a new manager. I pray it makes a difference. The teammates I have dealt with the past 5 times I have been in the store would be a disgrace to any organization. What a disaster. Rude and uncaring is an understatement at best. No pride in their work what-so-ever. read more

By far the worse Walmart ever. It never fails, every time I go to the deli I wait for a minimum of 10 minutes while the 2 ladies in the back talk and do everything but help the customers in line. Then they slowly make their way over to finally help after their conversation ends. Terrible service./s read more

This one is another ratchet place to shop also. It's a shame sometimes that we can give such a review, but it is what it is and some of em truly deserve it. But this one is a bit different this time. We came here to buy that fish I was talking about the other store and the first time I was helped by a staff named "Cam" and I was satisfied. But it was the last visit that kind a sweetened the deal, it's what he said and action that sometimes a customer likes. Really a nice, professional guy. Made me feel like a well attended customer! That's what you called customer service. I was satisfied. Hope someone will pick up on this and just do their job professionally!! (After all you signed up for that, get it together people!) Anyway, Thanks Cam! read more

I went to the deli dept. today and there were two ladies working. One was cutting lunch meat. The other one was telling a customer that she didn't have an 8 pc. chicken ready but if he wanted to wait she would put one down for him. I patiently waited for her to do all that. Meanwhile a man came up to the counter. When she finally came to the counter, she asked him what he wanted. He tried to tell her that I was next, but she continued asking him what he wanted. I left. Someone wrote earlier saying the store is always stocked. No it is not. read more

Customer no service at its best. The "Supervisor, " Monika, was more interested in "not arguing" instead of solving a problem. They would not honor coupons attached to a product. Coupon clearly said, " $1.00 of NOW." The Supervisors said the coupon attached on the box I was purchasing was for another product. Huh? Why would there be coupons on a product saying $1.00 off now if it was not intended for the product being purchased???? If I was the Sup, I would have performed an override, honoring the coupons. Lazy customer no service is what I have been used to at this Wal-mart for the many years I have been shopping here. Decent prices keeps me as a customer though...for now. read more