the best pharmacy I have ever used by far! my only regret is that I did not find GR Cure soonerread more

They are prompt getting your prescriptions ready, they are convenient for me and they have free…read moredelivery.

Please, please do yourself a favor & heed the ratings and go somewhere else--ANYWHERE ELSE…read more In spite of clearly stated needs, pleas for improvement, & loyal, the pharmacy services is so bad that it might mack you sicker than what you were before taking your needed meds. From the cashier all the way up to the pharmacist, these people are just inept with a seeming refusal to improve. Back to Kroger, I gladly go!

Every month I have a medication due at the same time. Every single month I practically have to beg…read morefor it. Even when I call it in the week before it's due, they tell me my insurance won't approve it until it's due. That is a lie. They simply are so incompetent that they don't have it in stock. With the computerized service they use I feel quite sure they know exactly how many patients are on this medication. I'm forced by my insurance to use these incompetent, lying pharmacists and just as soon as I can get Medicare I will no longer be their customer. This is the worst pharmacy I've ever dealt with. Do yourself a favor and avoid this one at all costs if you can!!!

I love you walgreens!!! CVS IS awful, does it say on the employment application only to apply if…read moreyou have no sense, no direction, and no intelligence?

This review is less about having to wait and much more about how a customer-service problem was…read morehandled once it was escalated to management. On Friday between 5-7 pm - I called the pharmacy and spent approximately 30 minutes listening to the phone ring and repeatedly being placed back into the queue. After getting nowhere, I hung up, called the store again, and selected the option to speak with a store manager. By then, yes, I was frustrated. That's exactly when good customer service matters most. I explained to the female manager what had happened. Instead of acknowledging my frustration and saying something as simple as, "I'm sorry you've been trying to reach us for 30 minutes. Let me see what's happening and help you," she went to the pharmacy and came back telling me that no phones were ringing--as though what I had just experienced hadn't happened. She then suggested there might be a technical issue and told me she wasn't technical support and would have to submit a ticket to corporate; after saying, I'm not tech-support. As a customer, I don't need to know your internal process for submitting a technical-support ticket. I need to know that you heard the problem, you take it seriously, and you're going to do what you can to resolve it. That's Customer Service 101: Listen. Acknowledge. Apologize. Take ownership. Offer a solution. Eventually, after all of this, I learned that the refills I was calling about had expired and I needed to contact my doctor's office. That's perfectly fine and wasn't the issue. What bothered me was the way that information was communicated, almost as though because I didn't currently have an available prescription, my frustration over spending 30 minutes trying to reach the pharmacy somehow wasn't valid. Whether I had 10 prescriptions waiting or none at all has nothing to do with the problem. A customer should be able to call the pharmacy and reach someone within a reasonable amount of time, and if there is a phone-system problem, management should take ownership of it rather than becoming defensive with the customer. Management positions require more than knowing store procedures. They require knowing how to de-escalate a frustrated customer instead of escalating the situation further. This manager needs additional customer-service training. A sincere apology and a simple "Let me see what I can do to help you" would have completely changed this interaction. Instead, I got defensiveness and attitude after already spending 30 minutes trying to get someone on the phone. Walgreens can do much better than this.

Articia at Walgreens store #12715 provided exceptional customer service! She was incredibly patient…read morewith my dad and made sure all his needs were met. You don't see this level of care often anymore. Truly above and beyond 100 out of 10!

The Walgreens on Park & Garth Rd was my pharmacy since 1997!. I received great personal service,…read moreand the employees were all doing their jobs well. They recently closed. I tried to pick up a prescription at the one near the St. Luke's (San Jacinto Hospital) on Garth and Birdsong. My son and I found the employees slow, few in number, and unfriendly. We walked out. Next, I went to the one on N. Alexander Dr and Ward Rd. My first few times, there were many "pan-handlers". I found it depended on the time of day. It felt unsafe. That was resolved. Then I went to pick up a prescription after they called and said it was ready. 1) I waited a long time in line, only to be told it was still being processed. I was instructed to return after 2 pm. 2) It wasn't ready then, either. 3) I went back two days later to give them time to fill it. They said it had not been filled yet!! I drove away, and called the Walgreens on Garth near the Cracker Barrel. They said my meds would be transferred and ready in two days. Now I'm without meds 7 days, but when I went to get them they were ready!!! The service was friendly and professional. It's the furthest from my house, but worth the drive!!!! I hope this pharmacy will be worthy of my business like the one that was closed just blocks from my house who served me well from 1997-2025.

Staff in store are excellent. They're friendly and knowledgeable and professional…read more On the other hand, the CVS App is the worst app ever and update after update still doesn't result in a user friendly experience. Whoever the PM is should NOT be in this position. Walgreens is right across the street and looking better with each lousy experience I have with your app. Last crappy experience was yesterday. When checking out I added another card. I ended up having to go to the store to purchase the order. No problem in store but a glitch in the app resulted in my card being declined...the same card that was immediately accepted in store. URGHHH. I am/have been loyal to cvs but their app may just drive me away. The only reason I'm giving any Star below is because of the help of the instore associate.

This Locations pharmacy is absolutely pathetic! I waited in hold for almost 30 min just to finally…read morebe answered and then hung up in as I was speaking In Mid-sentence. I am currently on hold AGAIN and have been for 17 min 36 seconds so far. I'm calling in for my husband who has gotten no where with this pharmacy today and he is at work and can't continue to stay in hold etc. A rx was transferred to this location from Walmart over a week ago and yet they don't seem to have any knowledge or information about it. Getting any assistance with this location is obviously never going to happen. Don't waste your time going here! It doesn't even deserve the 1 star rating it I had to click something.

- I had to choose a new location when my very efficient one was forced to close…read more - This location never has medication ready when stated in person or via mobile calls. I've been trying to pick up meds I ordered to be picked up last Thursday, and it's now 8 days later.) - Service is always slow though there are many "working". The wait time once finally ready is long. - They don't have enough staff in the store area to assist you with other purchases. +They finally did something about the homeless hanging outside the main doors. It felt uncomfortable to go there in the evening after work.

Once again as a customer trying to pick up my 19 medications, I was treated very disrespectful by…read morethe fill in Manager who's name is Shaun. Last week, she put me on hold for 47 minutes. And, yesterday I was on hold for 22 minutes and was passed around from pharmacy to the regular Walgreens store manager, and then to the photo shop. The young man at the photo was very nice and he transferred me back to the Walgreens pharmacy. Once transferred back over Shaun finally answered the phone. I explained to her that I noticed every time she is there or Joe. They always make us wait a long time on the phone or they hang up. This incident with Shaun 1st occurred several months ago when I drove to the drive thru window to pick up my medicine and Shaun comes over and says really loud- Hey Ingra, I know you from Pleasantville. I see that you are trying to pick up your pain medicine, but I'm showing you should still have 8 pills left, and you shouldn't be taking that pain medicine anyway. I told her it was none of her business that I was taking pain medication, she is not my doctor and doesn't know what's going on with my body. And, it wasn't her job to question me! She then stated that the DEA is very picky about pain medication, and that as a pharmacy she has to notify the patients. I told her to take it up with DEA. They also needed to contact my 4 doctors as well. I also told her she has violated the HIPA law by discussing all of this in front of my son, the car behind me in drive thru, and all of the customer's and workers that were standing around us working that night, because I wasn't in the car. I had gotten out of the car and walked up to the window. I stated that she could have pulled me to the side and confidently speak with me. So, every since that incident she was be treating me with disrespectful. And, making me stay on hold for 22 to 47 minutes or hanging up on me and my daughter. I spoke to the manager as well on yesterday by the name of Jennifer and she stated that she was in the pharmacy when Shaun spoke with me. I asked her didn't she speak with me earlier and she said No! When I reviewed my notes of everything that happened. She was one of the people that I was transferred to while waiting to get back to the pharmacy to speak with Shaun. She also stated to me that they have to report that type of medication to DEA. I explained to Jennifer the same thing that I told Shaun a couple of months ago. I also told HER that I have 18 illnesses and I also had a stroke, and it is not there business to question my medication. They just needed to fill the prescriptions. I also want to say this, that both times I had a disagreement with Shaun. I had received a text message from Walgreens saying my medication was ready. Also,on yesterday I received a message from Walgreens, saying my medication was ready, and why does she question it. She told Jennifer it was too soon. That was a lie. The last time I picked up my medication was 6/23. Yesterday was 7/31 it was 7 days over due. I explained that to Jennifer and I also asked her why when Shaun received all of my 12 prescriptions from my doctor, the pain medication had a note by it saying -verifying with insurance. Why did she have to verify my pain medication. She was just nit picking, none of the rest of the medications said that until I called in to complain. All of a sudden I then received a text message now saying that she went in and put verifying insurance besides them. I have never, had any problems with Mr. Manny when it comes to my prescriptions. He just does he jobs and fill them. He knows that everything is true and accurate. I also want to say that Dr. Garcia has called and talked to the pharmacist before about having my prescriptions ready every month, because I was having to wait from 3 days to a week to get my diabetes medication and my pain medication. I also explained to Jennifer-the manager yesterday that if it wasn't for customers like me spending my money there every month since the year if 2007; then a lot of them wouldn't have jobs. I was also told that Shaun had problems at the Walgreens on Market St. In San Jacinto and they made her leave that location. I would like to tell Mr. Manny that I'm sorry that I had to write this about his store, because he really is a nice guy. But, Shaun is going to have to do better. One last thing. I have notes, screen shots and 2 witness about the way I have been treated whenever Shaun or Joe answers the phone. They say the greeting really fast and don't give you the time to speak or the will just hang up or have kept us on hold from 20 to 30 minutes. Walgreens Corporate Office please make them do better! Sincerely, Ingra Roberts-Stephens