Prescriptions were on automatic refill. Was sent a text that prescriptions were filled and I…read moreforgot. Got a phone call on Friday that prescriptions were ready. I said I'd grab them on Saturday. I forgot and received a text on Monday 11/25 that prescriptions needed to be picked up by 11/27. From the time of receiving text at 1:44-5:15 on 11/25 they were placed back on shelf and was told they were unavailable for refill until 12/04/24. After my wife waited for some time she left and I called and waited on hold until I was told they were put back because they didn't have help employee was non apologetic to the point I asked to have all prescriptions transferred to another pharmacy. In this day and age we don't need more stress in our life especially with getting the meds we need to keep us healthy. Train your employees to have some empathy towards customers! If they do not have the help to do the job get them some. I will no longer purchase my medications from any RiteAid.

Great at filling scripts and notifying when ready. Not 5 stars because they allow vehicles to sit…read moreat pickup window forever vs come back in however many minutes, been sitting here for 25 mins and can't get out due to line behind me .

I am a Rite Aid Refugee. I loved Rite Aid, It was a very friendly efficient drug store. That…read moreChain Closed. My pharmacist told me she was going to CVS so did I. Frankly, I have never liked CVS. This time, I found the drug store section to be disorganized chaos. Standing there is a very long line and watching those employees behind the drug counter reminded me of watching an ant colony, but somehow I did manage to get my scripts. My former RA pharmacist was assigned another location so I decided to join Walmart Plus and have my scripts delivered free to my house. No more lines! But I must say that the quality of service was much better at Walmart than CVS. When I went to transfer out of CVS, I found it very uncooperative and rather difficult to transfer my scripts. The Walmart Pharmacist that I spoke to about that issue agreed that CVS just didn't play fair with transfers out. I only paid $50 bucks for a one year subscription of WalMart Plus on a half price special. Even if I had to go to the store to pick up my meds, I would recommend. They seem to be on top of their game much more than those poor souls that have to work at CVS.

I frequent this pharmacy, and have for many years, because of the convenient location and its drive…read morethrough window. I've never had bad experiences like many others, and considered myself lucky, until recently. I had a prescription that was ready but before I could pick it up, I had a question. I called and found out that you cannot speak with a person, but rather only leave a voicemail., of which I did several times over the course of almost two weeks. With no response to my calls, I also left messages through the CVS app. Still no return call. It is very difficult for me to stop in the store for merely a question, and nor should I have to. I checked my app account today and saw that the prescription that was ready, has now been shelved and I need to reorder it. I'm really irritated, because I now have to start this process all over again and my question remains unanswered. I've overheard two of my physicians (different offices) complain about how awful this location is, to great length, and perhaps I'll heed the local community's warnings and move on myself. I'm too old and busy to deal with this crap and thankfully I have other options.

"It is so refreshing, in today's world of new technology and AI, to see an independently owned…read morebusiness that is truly customer-centric. A great mix of new school and old school. Fantastic experience, and a pleasure to do business with." Len

Hands down the only pharmacy for us. We were crazy to deal with the headaches of mail order…read moremedicines instead of using our community pharmacy! Refills are almost always done within moments of being ordered and the app makes things easy. Forget about the frustrating waiting time and poor service at the chain pharmacy. You can't beat folks seeing your face and knowing who you are, but also knowing to check the names of the others in your family so you can pickup everything at once. Our son has epilepsy and has recently learned to become responsible for ordering his own refills and I couldn't love this team more for being kind and understanding as he navigated this important step to adulthood (forgetting to request timely refills occasionally) He also recently underwent brain surgery and was in the hospital for several weeks. The team asked about his status and were big cheerleaders when he returned home. This is a phenomenal group of people and if you live in this community and aren't taking advantage of having this blessing, you're really missing out!

Before getting back on the road I needed to pick up some essentials and toiletries. Seeing that…read morethis was here I was going to brave it and run in as quick as I could. I came in and went right to the sections I needed and grabbed what I could. Not everything I needed was stocked and what they did have I had to search for. I anticipated needing a cart, but in reality I honestly could have carried everything in the end. I walked around and browsed other sections. I went to their clearance section and nothing was of interest in this area. I made my way to the front of the store and opted for the self checkout so I could get out of the store and back on the road. I hate that it's almost like walking through security when exiting a Walmart now. It's not fun to almost be searched even though you have your bags and receipt in hand.

It is what it is - I've been to worse but if given the choice would go to Target instead. Good…read moreprices on the basics and brand name items like Pepsi or Cheerios, but produce and meat are lacking. Oddly enough this place consistently has the most goat cheese products in stock around, so sometimes you never know what you'll find. The employees have always been nice, but I didn't like when I went recently and saw a manager publicly yelling at his employee in the bakery until she looked like she was going to cry. Odd tip - they keep the small carts outside most of the time; they always have way better wheels than the big ones so unless you are getting a lot of stuff, get one of the small ones to avoid more irritation.

I couldn't speak more highly of this pharmacy. They are dependable, they are so responsive,…read morefriendly, kind, they communicate clearly and I wouldn't go anywhere else. If they don't have something, they find it. Go here and not anywhere else! The *other* pharmacy around the corner is horrific. The owner has denied me doctor prescribed medicine and allows his liberal politics to determine who he gives medicine to. They've been reported for this. The decision is easy! Mt Carmel pharmacy would never! They are upstanding and truly serve their community.

My Family has been in Hereford for 19 years and we have taken care of by Dennis Sr. + Jr. They go…read moreabove and beyond the normal service. Great people who actually care for you, not just about the $$. Thank You!!

I have to say that this is one of the. Eat pharmacies I've ever been…read more They take such good care of each and every client /patient that goes in and go above and beyond to help I cannot recommend them more highly

They always go above and beyond for their customers. They are very friendly, knowledgeable, and…read moreattentive! They are always willing to answer any questions or concerns you may have and/or will check on you and your family's health! I have been using them for the past 8 years and they are always very friendly!

We have ordered calendars from Walgreens for many years. The last two years have been the worst…read moreexperience. Last year, the printing wasn't lined up which gave the blurry effect. When they were reprinted, the same problem occurred. I was told the printers weren't working correctly. These were Christmas gifts, and we did not receive them until after Christmas. I decided to give Walgreens a second chance this year at a different location. I ordered 8 calendars on December 23 at 11:15 AM. Earliest pick up time was December 24 at 1:23 PM. After not hearing that my order was ready, I called to check on the order status only to hear that they are out of stock and have to cancel my order. Again, these were Christmas gifts and now I do not have them for my family. While I understand these things happen, no one bothered to call and let me know, so I could reorder and have them in time. Two years in a row and very disappointed with the lack of service I've received.

Twice my son scheduled an appointment for the COVID vaccine. Twice he arrived there and there was…read morea sign on the door saying they were closed due to network issues. Felt sorry for people who needed to pick up a prescription. Network issues twice within a week? And they can't even keep their store open?? Don't schedule anything at the Queen Street Walgreens!

Great store. Very clean. Employees friendly and helpful when needed. The pharmacist is super nice…read moreand always answers my many questions with patience.

For many years, the customer service and pharmacists at this location were excellent…read more Unfortunately, over the past three years, there has been a noticeable decline. The staff answering phone calls--particularly the women in the back--often seem unwilling to help and come across as having poor attitudes. The current pharmacist also lacks basic customer service skills. It feels as though, with rumors of bankruptcy, the team is simply going through the motions and no longer values their roles. This store is not what it once was--I recommend finding a different pharmacy.

I try to call and no one answers. When I do get through there voices are unfriendly like I'm asking…read morethem to work to hard.

We have been getting our prescriptions filled here for years. Recently, the pharmacists decided to…read morehassle my husband for his pain medication refills every single month. They have made it increasingly difficult to get his medication. They started treating him/us like pill seeking drug addicts for absolutely no reason. Zero compassion for people in chronic pain.