We occasionally patronize this CVS when the one closer to home is out of some prescription or other…read morethe kids need, and my experiences here have been pretty much identical every time: (1) I get very prompt and courteous service from the pharmacy staff when I go up to the counter to drop off the Rx. (2) They get distracted by the drive-in pharmacy window because they're understaffed and as is the case with every place everywhere with a drive-thru, the drive-thru customers somehow get priority over the ones who have managed to walk in. (3) Nevertheless the staff do their best and I'm pleased, if a bit delayed, by the pharmacy service. I get a chance to count the stains on the carpet in the waiting area, which is always a good time. (4) I am accosted by somebody leaving (or going in; or both) in the parking lot. You can definitely call this a mixed experience. I think my takeaway here is to use the drive-thru service to avoid (2) and (4). You might consider doing the same.

One of my biggest complaints is I have been approached by two large men in the parking lot asking…read morefor money. I've had to jump back in my car because they were blocking the door and there is no security in cvs. It is so filthy outside. Customer service is just ok. They seem to be rushing me thru and some meds. need to be counseled. There are specific people that do seem very nice such as Julie, Sarah and Jodie. I go to the Eastern Parkway location so I can't rate the other locations.

The staff at checkout today did a great job remaining calm and helpful in an exchange that could…read morehave been tense and unpleasant, and this positive experience prompted me to review this store. We've been here every now and again for years and have yet to have any negative experience. Staff have always been helpful when we needed them, and this store has comparable inventory and pricing to some other CVS stores we've been to. There are two self checkout kiosks, and parking has not been an issue as they have plenty of spaces in their own lot.

Review is based on same day photo printing service…read more One star for quality of photo prints Five stars for courteous clerk One star for the rude Manager on duty at time This is my neighborhood CVS for prescriptions etc. I am a regular customer here and pleased with Pharmacy, products, and staff. However, I had photo prints made there this week. The quality was so poor, they were unacceptable. Blurred, poor color, and weird positioning were evident in the CVS same day photo prints. They were unacceptable. How do I know it was their printing process and not my skills as a photographer? I had the same prints made by Printique Photo this week, and they are outstanding in color and clarity. Their prints look amazing. Their prices were similar for outstanding prints that I will be proud to frame and share with family. I will never use CVS photo printing ever again. Please check out the Yelp review of Printique I posted today, if interested.

Actually very pissed off. Waited for a whole hour asking every single godamn employee to get a bike…read moredown from the top rack but all somehow "didn't work in that department". Worst experience at a walmart ever, had to order it online where it was even more expensive. Embarrassing, get your shit together.

I was extremely unhappy and frustrated with this Walmart as it relates to their photo center…read moreservice. I've used it before and while the system has a very clunky interface, it generally yielded pretty good pictures for gifts or personal use. Last night (11/4/25) I went there with the express purpose of getting 2 8x10 pictures printed. I utilized the instant kiosk and was informed (by the system) that it wasn't working so, I used the one hour service. I selected the images, uploaded them to the system, and placed the order. I waited around for over an hour and got no notice (text as was what I would have expected) that the order was completed. I returned to the register and was informed that the system wasn't working. Here's a bizarre idea, PUT UP A FREAKING SIGN!!!!. It would have cost Walmart a single sheet of paper, 1/4 inch of scotch tape and crayon to produce a sign that simply said the system was not operational. I left upset that I blew that much time for no reason. The following day I attempted to call to ask them if it would be possible to put a sign so that others were not subjected to the frustration that I had experienced. I tried three times to call and ask for a manager. The operator never picked up the phone. I guess the notion of "customer service" is a myth with this store. I drove back that morning (20 minutes) to lodge the complaint in person. No manager was available so i spoke with someone at the "customer service" counter. With no satisfaction. Very frustrated and angry. I won't be back...

This CVS went through a remodel a couple of years ago and the new space, increased inventory, and…read moreextended parking area are nice changes for patrons. This spot is a few minute walk from our home, so we visit often when needing one random item or another, and for stocking up on household supplies with sales and coupon stacking (IYKYK.) The staff at this store are always super helpful and friendly, especially two of the cashiers who we have most certainly deemed our "favorite CVS pal" and "other favorite CVS pal" when mentioning them to one another at home. ["How was CVS? Awesome. Other Favorite CVS Pal pointed out my favorite beef jerky was on sale."]

I had terrible help people were on the phone talking to family instead of helping me just ignoring…read moreme I had questions and she would just talk to her family and ignore me

I rarely go here. I went here to get a prescription filled for a high dose tylenol. Gave them my…read moreprescription card, they wanted like $50. I said never mind, I see you have tylenol on sale and I'll buy 2 bottles and double dose on the non-prescription. Only then did they say they made a mistake by not having me pay only a co-pay. This was several years ago. I figure if they can't handle a simple price, how are they handling prescriptions?

Extremely rude pharmacist (JP) and support staff-on several occasions. On one occasion, i called…read morejust to see what time I could pick up my prescription as I wouldn't have been able to get there after work. I simply asked " would I be able to pick up my medication at 9:00 before I went in to work? I will not be able to get there after work today. (My script had been dropped off several days prior). The person on the phone said "well if you get here at 9 and it's not ready then I guess you'll have to wait. You're not the only one who needs their prescription filled." I'm not? Thank you for that enlightening information. Here I thought I was the only one in Schenectady county who needed to get a prescription filled. Her comment was unprovoked and uncalled for. And even if I had been rude to her, she has no right to make any comment. It's their job to fill prescriptions, not to give unnecessary feedback. There a are a few pleasant folks present in that store but from what I've witnessed, they're few and far between. I think these folks would better serve the public by working night shift in a hospital pharmacy where there is limited interaction with human beings.

I received excellent customer service today (11/15 at 10:30…read moream) at this State Street, Schenectady CVS. The item I called about the night before was indeed held for me behind the counter. I was pleased since it is an hard to find gingerbread decorating kit. I checked out with several items. The cashier/employee was helpful, patient, knowledgeable about store products. She even brought me a shopping cart when I asked. I did not bring my own bags, so she gave me two of the weak paper bags provided by CVS. One of them ripped (no fault of hers) as I was exciting the store. The cashier flew over, with a new bag, and picked the items off floor. I appreciated the concern on her part and her assistance. I wish I had gotten her name because she deserves recognition. The store was clean and neat. It was a pleasure to shop here rather than my regular Niskayuna CVS with the sometimes rude pharmacy team.

i've only used this pharmacy a few times and every time they either don't have something or have…read morebeen really rude but today was my last straw, i have mono so my dr ordered me a script at 10am, i went to go pick it up at 2:15 figuring oh they had all morning and a little bit after lunch to fill it and they said it wasn't ready then came up with excuse after excuse the first being they just got the script then they said the new pharmacist messed something up so i'm confused as to what it was not to add i've only seen one nice pharmacy tech there every other one has been rude beyond belief.

I won't go in here anymore. I don't care for Walmart in general, but after a 22 minute "express"…read morecheck out I have war flashbacks whenever anyone mentions stopping by. Nope. You just can't run a store like this (at least not for very long). Packages are open and strewn about, employees are few and completely uninterested in you or the world around them... And the checkouts?!?! Holy moly -- you have that many for a reason, why are only three open on a Saturday?!

Wrong prescription medicatiion filled. Associate named Mark refused to acknowledge or investigate…read more Mark should not work with the public. He is incompetent rude and uninformed Prescription filled was not the prescription medicatiion ordered by Doctor. The amount was also incorrect. Unable to use the prescription as filled by Mark.

ona is the new girl and you can tell she really loves her job. She was working super hard and seems…read moreeager to learn but still made time to be personable. thank you ona for the great experience you made my day!

So I'm the last person in line to get my prescription and the pharmacist tells me I'll have to come…read moreback in a half an hour because they have to go to lunch!!! It would have taken them less than two minutes to give me my prescription! Absurd. Perhaps, you should take a class on customer service!

May 23 2026 . AT 10.56am…read more George, Thank you for assisting me with the malfunctioning self serve register today, you heard it call out for assistance and came right over, in between stocking and pricing too. Bonnie Hebert

From the owner: At CVS®, we're here when it counts - with caring experts, helpful guidance, and everyday health and…read morewellness essentials that make managing your well-being feel easier. We're committed to support you can trust, from convenient access and affordable care to moments when you just need someone by your side. Because where you get your medicine matters®, and we're here with care that meets you where you are.