I have finally decided to put a bag on CVS on Mohawk Ave. in Scotia. The reason is cruddy customer service.
I'm old enough that I take lots of pills. Because I am old, I have developed a system so that I buy what I need as I need it. However, CVS Mohawk Ave. insists on filling scripts for things I have NOT ordered, out of sequence and so on. I have asked them not to do this. They do it anyway.
I have also asked that all orders be delivered in standard CVS-supplied pill bottles. Nevertheless, I keep getting manufacturer's bottles, with the dispensing label stuck on in a half-assed way. This is inconvenient: The label sticks out and gets caught on things. It is hard to read. Commonly, these bottles have child-proof caps -- hard for an older person to open.
Mind, though I have asked that the pharmacy-supplied vials be supplied with standard -- not child-proof -- caps, commonly the child-proof caps are used anyway.
I have asked on many occasions that these issues be addressed. I have been told appropriate instructions have been entered in the record. I can only conclude that the staff is largely illiterate. [This is far enough up in the country that illiteracy really is a problem, regardless of local school board claims.]
I note in passing, CVS has announced its intention to close many stores. Given there are two CVS stores within five minutes of each other -- the other one much newer and in the major shopping district -- one can hope the Mohawk Ave. store is slated for closure. On the other hand, the newer store is not particularly well operated either.
Tomorrow I start shopping for a new pharmacy. It will certainly not be CVS-branded. I will be looking for a place where the customer sets the pace and tone. read more