They never answer the phone. Their texting system works randomly. The doctors office told me they…read moredont answer for them. This shouldn't be legal. You go to the doctors. Wait then you have to spend hours calling them or go there and sit in a line for 30 mins just to find out they dont have your medicine ready and you need to come back and wait again. Then they say how busy they are. Rite aid closed in June. You couldn't hire any of those qualified people by November? That excuse has expired.

I called the pharmacy and they said my prescription would be ready at 6pm today. I waited until…read more7:30 to give them ample time. I waited in line for 30minutes and then it was my turn to speak to the representative and they said it would be ready in 10 minutes and they'd call me. They never called me!!!! 45 minutes later, I went back up and magically it was ready then. Awful service

If your store is going to offer pickup as an option, something needs to be done to improve…read moreefficiency. Waiting 40+ min for an associate to bring items out (and not even during a busy period) is unacceptable. One of the worst local Walmarts.

Went to this Walmart while passing through the area to save us making a special trip closer to…read morehome. It's a very colorful and modernized version of the supercenter in our area, and while hunting for rotisserie chicken [sold out], we noticed that the deli offered general tso chicken, so we ordered some [VERY expensive at $9.46 for 16 TINY various sized pieces BUT mostly smaller than a 6yr old's palm]. I do NOT recommend this at all since it was sticky [that's okay], no orange flavor and the meat was hard and dried and NOT VERY favor nor tasty. We wished we could return it but....... You've been forewarned!!

Recently moved, and this drug store was the closest to my new residence. Let me tell you, the…read morepharmacy is staffed with incompetent buffoons. They don't bother to fill the prescriptions which are sent over. They lie and say the prescriptions were filled but restocked because they weren't picked up within 12 days- which is a blatant falsehood. They claim they'll put your card on file for easy refills, and then tell you they don't do that. They make you wait an unconscionable amount of time in the drive through. They tell you that medications sent over by your doctor don't exist, and no one has ever heard of them. They are just terrible. I just can't warn people enough: DO NOT USE THIS AS YOUR PHARMACY. Poor, poor, poor service.

Needed a refill on my Ozempic, went through my Doctor's office and was told I was too early from…read moreRite Aid after my Doctor called it in. I tried again a week later and was told it would have to be ordered. The following week 2 days before I was to inject my shot I visited the store to see if it was there and was told they had no idea of what I was talking about. I asked if any of their nearby stores might have it and then after a pause asked the tech if she could call the other stores for me. I was told the store down the street had it but was holding on to it for another patient, no other information, maybe a few days they could pick it up, can Rite Aid reorder for the other patient, etc.. I left the store, went home and called Corporate, after explaining what happened and would like to speak to the District manager. Was informed that it would be 7 - 9 days before one could get back to me, this was over a month ago and still no one has gotten back to me. I changed Pharmacy to Walgreens down the street and had my Ozempic the next day. I will never go back to rite aid and to think I used to manage one of their stores!

Thank you Katie, you saved the day!! Who does that? It's not a coffee but medicine wow!! Thank…read moreyou!! Your generosity and kindness made the difference in a really bad couple of weeks!! I'm forever grateful for making sure my husband had his life saving medicine. Thank you again for your compassion and generosity!! Not sure how his med jumped from $10 to $118 but we are forever grateful!!

If you let your phone ring for the pharmacy department. Press 3 the first time. And 0 then 1…read morecontinuously until they pick up. Sometimes they'll disconnect the call. Just repeat actions until someone answer's. May take about 15 minutes. They will pick up with attitude. Don't mind them. They're understaffed badly. Just be positive. It's not the employees fault that they're working in understaffed conditions.

I cannot believe a location this unprofessional is still open at all. They will not call you to…read moretell you your prescription is ready and if you try to call to find out you will be in an endless loop for 30 minutes and rage quit to go to the store. Then they will claim they know nothing about your prescription or that they're still working on it. They all wear sweatpants and baggy old zip up hoodies in the back. DO NOT GO HERE FOR PRESCRIPTIONS. The reviews are all the same over the past 3 years and despite responses nothing has changed. They should honestly close down this pharmacy.

I have been a customer of this location for about 2 years. Every time I go there, there is a huge…read moreline and it takes 20-30 minutes to pick up my prescriptions. The one time there was no line, I stood there for 10 minutes while someone was hanging up bags without even being acknowledged. Drive through has horribly long wait time as well. The staff has always been nice but they need more employees and I'm switching pharmacies. After over 2 years, there has been no improvement.

Make sure you call before you go to pick up your script to double check that it's there and…read moreready... oh wait they never answer their phone. Don't make a suggestion if you can't follow through on your part.

i make it a point to go to this Rite Aid in Lockport, NY because the pharmacist and staff in the…read morepharmacy are great. Prescriptions are filled promptly, covid and flu shots too. Very personable. Would recommend. As an aside, I am greeted with a smile when I come into the store.

When I was inside today doing a doordash for the subway inside Walmart there was this young men who…read moreappeared to be on his break but he was in full uniform. I noticed he was sitting inside before I even got there not saying a thing to the subway worker. Then all of the sudden he got up and started cussing the subway worker out over a receipt. When she tried to explain why she couldn't he didnt listen and started snatching receipts of the counter. Then he told her he was gonna make a horrible review about her and he ended up making this poor worker cry. For a man to sit there in full uniform and cuss someone out infront of muiltple witnesses who felt so bad for the lady that they tried to comfort her is honestly disgusting to see. Especially when i work in fast food myself and i know how it feels to be yelled at for something i cant control. This man needs to be fired or something. Unfortunately i wasnt able to see his name since his back was to me but you have cameras. Figure this out that man should not be in custmer service if thats how he wants to act towards people over a receipt. Which brings me to another Walmart worker who was there and tried helping this young lady. Thank you for comforting her and trying to calm her down. She was a sweet old lady that seemed to be apart of collections or something. She had a bunch of random stuff thrown into a cart. And the young men was black clean shaven and also looked like he was balding. Plz deal with him accordly. No one needs to be treated like that

Thank you to Amber and Dennis in the optical department! I went in with 2 broken pairs of glasses…read moreand BOOM left with both of them fixed! They were both kind and treated me with dignity and respect! I appreciate you both very much! God Bless and thank you!