This is a review on the customer service I received over the phone. It was basically non-existent. I called to check to see if they had a specific Sterilite storage bin in stock, and this is how the exchange went. Walmart employee: Hello Me: Hello. I'm calling to see if you have a specific item in stock. I have the item number - can you please check for me? Walmart employee: We don't have it. Me: What do you mean? You don't even know what I am looking for. WE: Well I can't check for you. I don't have a computer Me: Are you serious? Well can you transfer me to someone who can help me? WE: Hangs up. REALLY?????? At least PRETEND like you're looking for my item. It would have made me feel a lot better. read more

This Walmart is ALWAYS picked over and the shelves are a complete mess. I would say 9 times out of 10 I can't find what I'm looking for and it's usually because the item hasn't been restocked. It's as if no one ever checks inventory or bothers to keep shelves organized. I want to love this Walmart since this location is so convenient for me, but I'm always very disappointed by and frustrated with my experience here. read more

Now I don't go to Walmart looking for the best customer service. However, this store is terrible. It is poorly managed, dirty, unorganized ,and the associates are not helpful one bit. There is an obvious language barrier between associates and customers that make getting help extremely difficult. read more

Terrible Wal Mart. This place needs an extreme makeover. It's dirty, unorganized, and there is always only few lanes open to check out in while the lines are very long. Unfortunately the employees are EXTREMELY rude as well. One time I was there, I was asked to stop saying "thank you" when I was handed my bags. (This comment was made out of annoyance for some reason.) I'd rather spend a little more just to avoid this place. read more

Not so great compared to other walmarts and the staff isnt knowledgeable about the store. So rather checkout urself then asking them. But afterall it's a walmart and you will find what you need. Dont expect much in electronics section. read more

I'd like to meet the flunkie manager of this place and slap him like the lazy idiot that he is. 2 registers open, lines all the way back to the clothing. Then suddenly one cashier walks to the back of her line and picks a random person and says "this is my last customer, right here". So now all the people behind that person are screwed and have to wait in the other line. Oh wait, now another register is opening. Another clusterfuck as everyone shuffles over. The line that I'm in hasn't moved in 5 minutes because there is some issue with payment and the cashier doesn't speak Spanish and can't explain it to the customer (sad, isn't it?). Everyone is mumbling to themselves about the manager and his absence in this situation. I put my items down and walked out. I'll go to Target from now on instead. Aside from this incident, this store sucks. Shelves constantly in disarray, bad inventory control, general lack of care by employees, but I'm sure it starts with bad management. If Target was any closer this place would have a hard time staying in business. read more

As far as Walmarts go they are all visually the same. But sometimes you find a store that is well stocked, good selections and great check out service. I hit the trifecta tonight. Found everything on my list. Found a great sweater in my size. And had a very nice young man named Bryan as a cashier. Very pleasant and super efficient. Plus a cool ponytail. read more

Walked into electronics debt looking for a neckstrap for my new phone and employees scurried around pretending to be busy but no customers were in there , I looked all over the store and I must say what a very messy unorganized store this is with unresponsive employees except for one that was working cleaning in the jewelry dept, I wish I caught her name but she was the only one that was helpfull and ask me for help. But all in all still no neckstrap. its kinda weird not being acknowledged in a electronics department that has alot of high priced items, thats were my salesmanship would shine but i dont work there. read more

I just visited the optical center and have never had such great service! I worked with Dan and Arthur to order some new frames. Not only did they save me $70 but they were very prompt, professional and they showed how much they care about the patients and not just money. Because of them I will be returning everytime I need glasses or have an eye need. Dan and Arthur really deserve a promotion or some recognition for being phenomenal eye techs. read more

Horrible reset service I purchased a pair of boots online pick them up at the store they were too tight so I returned them at the store I was charged a restocking fee as well as a return fee totally disgusted with ordering in pick up at store this is a horrible policy to charge people to restock this was not stated on the website I will neverI repeat never shop online for pick up again at Walmart any location due to this terrible policy which was never advised up front when I called Walmart I got no satisfaction when I went into Walmart the manager was of no help this is the policy she said too bad for me terrible terrible don't buy online and pick up in store read more

If I could give no stars I would. Ordered my daughter contacts and went three days in a row and they keep saying that they cannot sell to me because they have no license. Called to speak to the manager and they wouldn't even get on the phone. Costco is cheaper and I have never had a problem. This place is a joke. read more

I come to this walmart almost every weekend, and i enjoy every experience accept for the simple fact that THERE IS NO ONE ON THE REGISTURES!!!!!!!! Drives me crazy, you have 17 lanes and only 3 people are working??? kills me everytime, makes me not want to even walk in there. I had a bad altercation with a lady that was working in the jewlery department, refused to notice me when i wanted to buy a pair of errings and when i tried to get her attention she was like " one min im busy". The F*ck you got a bad attitude for, like your next best thing, relllllllaxxxxx, idk who made you think your worthy of your attitude but your not. Anywayyyyyyys i cant really say much cause its walmart right? Would really appreciate if you hire some cashiers and get rid of the 30 employees hangingout in the toy aisle. read more

The rudest night employees. We went to get cat food 8 minutes before they closed and on are way to the resisters the store just closed and was finishing up ringing up people. I had this young employee come up to me and my wife and say we are closed you have to leave and wouldn't even let us buy the cat food in are cart even though there was over 20 customers still in the store ringing things up. But it's okay Target is down the street and I'll be taking my business there read more

This Walmart has a beautiful covered bridge, but even that isn't as awesome as Bud the cart guy! Bud helped us out of a jam when there were about 6 carts blocking our car! He was nice, a gentleman at heart, this man deserves a promotion! read more

Place is a joke, I waited 20 minutes to pick up an item I ordered online. It took 15 minutes before anyone even helped me. I called the store to speed this up but that didn't help. The lady that answered hardly spoke English and told me she would get a manager. Instead she hung up "maybe by accident" maybe she is clueless. I won't be shopping here anything soon. read more

WORST MANAGER EVER!!! i was on the phone with walmart headquarters for 2 hours and they told me to contact my local store directly. finally get on the phone with the manager and she HANGS UP ON ME!!! horrible service! i had been warned not to shop walmart but i never thought that even their MANAGEMENT would be so disrespectful! read more

This used to be my first choice when getting baby stuff or cheap sneakers. Not only is EVERYTHING made in China there, but they hire employees who don't speak a freakin word of English. NOT ONE! I asked her where something was and she just stared at me like I had shit on my face. So I started loosing my patience and asked the manager of that department. Not only was she rude, but she also refused to look for the item that I desperately needed that day. As if Walmart couldn't get any lower, this was just like fucking WOW. There is no maintenance crew. I was looking in the pet food isle and someone actually let their kid piss on the floor right in the middle of the place. I told an employee about this and they just said "it happens, ill get someone to clean it up'. You'll get someone?? How about YOU get a fucking mop and do your job! Lazy lazy lazy! Between the non english speakers, the rude as hell managers and the lazy workers, wow. I just have no other words except for screw you! If you don't like your job then give it to someone who will do it! If you can't speak one word of English then you have NO business working in retail. I HATE this Walmart! read more

Jumped in to buy money order, was waiting 15 minutes in line, my whole lunch break. Try to avoid this place

I go to subway a lot and I will never go to the subway again in Walmart in danvers. They up the points to get a sandwich which I didn't know until I gave them my card and would not let me leave until I paid so I called my wife gave them my ATM card number and paid the full amount and left the sandwich and the card. I will never go to subway again. You loss a good customer and plenty more because I will tell everyone I know of my experience! It wasn't about the money because I have plenty it's the way it was handled. Customer service means a lot and subway your people suck at customer service. WHOEVER READS THIS DO NOT GO TO SUBWAY IN WALMART IN DANVERS,MA read more

Every time I go the shelves are empty. They would sell more if they stocked inventory. It's not like they ran out that day. I could go back a week later and the same items are not available. I'm talking basic stuff, i.e., men's socks, a light for my wife's bike, etc. And the employees do the best they can with what they're equipped with if you get my drift. I'd be happy if they just stocked the store and forget the help. read more

They SUCK! Went there at 9:00 p.m. Black Friday to buy a StraightTalk phone on sale. Flyer said guarantee to have for first hour. Waited four hours iin the cold and snow to get in. They didn't have any . Was told they never coming in. Spoke to a supervisor then the store manager to see if I could get a rain check or a substitute, I was told no in both cases. I waited four hour for nothing. read more

this walmart is better to the one in salem, and i go here instead even though it's sort of out of the way. what the hell else am i going to say in a review about walmart? read more

I could have predicted this. The most useless, lazy employees one will ever see. Not sure how the guy in gardening still has a job, he was drunk as a wedding crasher and smelled like a liquor store. 1/5 only cause the prices were good and the drunk employee said something funny. read more

Walmart is clean, most clerks are friendly. You can buy just about anything there and they have great sales. After I bought sonething on Ebay and thought it was a great buy, walmart was almost just as inexpensive . It is a great store read more

I love this Wal-Mart. This is not a superstore, and they tend to be better, but it is way ahead of the Wal-marts in Lynn and Salem, MA. A lot of the prices are so shockingly cheap that you can't believe them. I remember when they first opened, they stocked a lot of things that sell poorly in left-wing metrosexual Massachusetts-guns, bibles, and straw hats (the only acceptable thing to have on your head here is an expensive baseball cap). The first few times you go to Wal-Mart, you have trouble finding things, but then you get the hang of where things are. Note to you naive shoppers out there- retail stores don't want you to find things to quickly-they would prefer you to wander a bit and pass a lot of marchendise that you might then buy on impulse. Best bets- basic men's clothes, hardware, housewares, furniture, jewelry, toys, sporting goods, and pets. Worst bets- books-limited selection, groceries- limited selection. read more

The people who work at the Vision Center in the Danvers Walmart are the most incompetent and rudest I have come across in a long while. I had prescription lenses put into a new pair of very expensive frames bought elsewhere. I went to pick them up after receiving a call they were ready - 7 days later - and couldn't see out of them. not Walmart's fault - I had received a wrong presciption from the Opthomologist I visited elsewhere. Went back to the Doctor and received right prescition. Kelly, from the vision center, said Walmart would correct them "free of charge" within 90 days. Brought the glasses back to Walmart - another 8 days later I went to pick them up. They tried to pass the old, incorrect script off on me then would not give me a refund without my receipt even though they had all the records in their computer. since this happened, I have heard similar stories. Stick with the real vision places - forget about Walmart Vision Center. You'll be sorry! By the way, the people that work in the vsion center dress and behave far from the professionals you exppect. Tattoos, body piercings and dirty clothes are worn by the people that are going to pretend to know what they are doing with your eyes! read more

I ordered one 8x10 photo online through the 1 hour option. Before I left my house I tried calling the photo center to confirm. I kept getting redirected to he regular store phone and then the man there would redirect me to the photo center where the phone would ring endlessly for six minutes and then hang up on me. I had gotten a confirmation email and went to the store to pick it up and they had no idea what I was talking about. The woman then found my order and said 3 people were ahead of me and the picture would be ready in 15 minutes. I walked around and came back and still no photo was printed. I then proceeded to wait for an hour without any indication as to when my photo would be printed. Then after all this time, the woman tells me the machine is broken and she doesn't know how to fix it and would I come back tomorrow? I asked if I would get an email or a call letting me know it was ready and she said no. I will never come back here again the service and communication was terrible. read more

customer service and cleanliness stink! not only did I find trash throughout the store (subway wrappers, coffee cups, ripped apart products etc.) but I was less thrilled with customer service. I know how crazy walmarts are and rarely shop here but we ended up at one to buy a cheap bookshelf. we lost our shopping cart at the beginning of the store (aka we ditched it when we could barely move around people and aisles with one) so when we did grab a book shelf we thought uh oh better find a new one... we ended up finding an abandoned shopping cart full of trash. we cleaned out most of it out aside from scattered brand new Ziploc bags..someone must have opened a box. when we got to the register the cashier Susan was so rude about it. she accused us of doing it and told us we needed to leave the cart at her register..not even offering to get a new one leaving us to carry the (heavy) bookshelf out of the store ourselves. mind you there was noone in line behind us it's not like it was super busy. it wasn't a big deal but what bothered me the most, so much so that I'm writing this review, is that when I said thank you before leaving she responded with a short and rude "yup." um excuse me! that is not customer service! I worked retail while in college so I know how awful it can be but your day would be a lot better if you were actually pleasant!!! thanks for the service today Susan, take care read more