I went in to ask a couple questions and Omar was really rude and didn't seem like he was interested…read moreon helping me. I felt like I bothered him. As a manager you would like to provide better service.

I wish I wasn't writing this review, but I hope no one else experienced the customer service that I…read morereceived. I walked in a few weeks back and asked how much tires would be, Joshua was very helpful and infomative. I made an appointment online, I was greeted by Omar, from the start I sense as if I was interrupting his day or something. I have no clue if he had a bad morning or something but the customer service that was provided to me was not professional. There was no eye contact and the manner things were explain to me I felt like I was being a bother. I went ahead and had the sevice done, after him telling me that it was only valid a week after I spoke to someone. Everyone, was very professinal and courteous, I just dont know what I did or said to make Omar treat me as he did. I just hope moving forward a better atmosphere is set in place when one walks in.

We absolutely love Dave! If you are looking for an honest, stand up guy this is the place! He…read morealways tells me exactly what I need to know and goes the extra mile. I had my engine redone by him and when it blew up he took the hit and replaced it for free and handled the warranty dispute with the distributor. Additionally, he has always be very up front with me and tells me what I have to get done not what "should be done". I have had horror stories with other mechanics and I always trust Dave to give me his honest opinion. I wait to come home from college on breaks to get work done by him. Only guy I trust!

Went here about 2 years ago because my truck had a strange smell of oil coming from one of the…read morewheels. First off he looked at the truck and diagnosed without charging me... maybe he saw a very pregnant woman and felt pity or maybe he really just is a great and honest mechanic. (I think it's the latter) It was near the holidays when I went and needed repairs, and the mechanic worked a way of keeping the truck when we would be out of town. We had only one vehicle at the time so had not many options for leaving the truck. We haven't had any more mechanic needs since but would highly recommend this place.

Brought to them for front end work. Replace control arms and alignment. $1600…read morePicked up the truck and alignment was not right. Vehicle pulled hard and steering wheel was not straight. They requested I bring it back. They had already had it for a week and and a half. I had to return to arizona for cancer treatment. By the time I got to arizona , my tires were destroyed. They refuse to reimburse me or compensate me in any way. Terrible quality control and poor customer service

Above and Beyond - Truly Exceptional Service…read more A couple of days ago, my truck's clutch gave out while I was driving from Seattle to Boise for an urgent family matter. I was stranded on the highway and really in a pickle -- but calling Ruggles Auto Repair turned everything around. From the very first call, they treated me like family. They offered to drive me after hours to a nearby town just so I could rent a car and make it to where I needed to be. The next day, they worked tirelessly--well past closing time--to replace the clutch and get me safely back on the road. They even brought me lunch while I was waiting in the lobby. Who does that anymore? Their kindness, honesty, and dedication are something you just don't see often these days. If you ever need car repairs and want to be treated with genuine care and respect, Ruggles Auto Repair is the place to go. They turned a stressful breakdown into a reminder that there are still great people and great businesses out there.

So thankful for everyone at Ruggles Auto Repair! Today they arranged a tow from my home and…read morecompleted the repair while I was at work--something that would've been a major headache anywhere else. One of the biggest frustrations I've had with car maintenance is finding service that works around a full-time schedule. Ruggles consistently finds ways to make things easier, and that flexibility is a game-changer. Now, I know this might sound like a biased review--my mom, Deana, is the warm, welcoming face you'll see at the front desk. But hear me out: I've watched time and time again as everyday customers receive the same care and attention I do. Whether it's Victor going the extra mile or the team doing what they can to accommodate real-life schedules, they treat people with genuine care. That's not family favoritism--it's just who they are. If you happen to wait for your service, you'll find comfy chairs (dangerously good for an accidental nap) and a welcoming, down-to-earth shop atmosphere. My whole family and I happily recommend Ruggles Auto Repair. Thanks again, you guys. You really make a stressful process feel easy.

Commercial tire did a great job on my alignment when another well known place couldn't do it. Juan…read moreIbarra came out and got it ready for the technician since technician was at lunch. I was able to come home to Portland knowing my car was taken care of.

The-woman-who-lets-me-live-with-her (thanks Mike) and I got a flat on the way home from tacos in…read moreToppenish (q.v.) to the extent that when we stopped to run an errand, the hissing sound was extreme (audible inside with the windows up) as air rushed out of the tire. Now this happened on a Sunday, universally understood as the worst day to get a flat as nobody is open to help and even our insurance wanted to tow the car somewhere for it to be fixed the next day. Since they are new, run-flat, and that towing option seemed like a hassle, she just extended her stay in Sunnyside for a day and resolved to pump some air into the tire, run it down to the nearest place that could repair/replace it, then come home. Thank GOD Commercial Tire was the closest place. Despite being behind a large municipal construction project which block direct street access, the folks at Commercial Tire were in good spirits and everyone greeted her, and was solicitous of her situation. They took the car back and took a look at the tire. Turns out it was a big screw. We were prepared to replace at least two of the tires but the people at Commercial Tire repaired the tire, brought the car around, and then wished my wife a happy day. No charge. It is rare enough these days to have a business so completely committed to excellent customer service, but to have the grace to just lend a hand to someone having a bad day, that's a great business and worthy of your consideration.

They replaced the hpfp in my truck. Reasonable price. Took a little bit of but did an excellent…read morejob. Clean professional shop. I will definitely go there again.

He says he will work on your vehicle and never gets it done. Took him over 2 weeks just to take a…read morelook and still did not put the vehicle on the machine as promised.

We were traveling thru Washington on our way to Alaska. We needed an oil change on our truck…read morebefore we went into Canada. We stopped into this Valvoline Store. It was early on Sunday the 8th of June 2025. Despite the day and time the store already had a few customers ahead of us. These guys are great! They are very efficient as it didn't take long for them to take care of us. They were very friendly and professional. The guys seemed more like a pit crew and interesting to watch them. Each technician communicated with each other and knew exactly how to get all the many different systems checked and serviced with efficiency. If I lived in that area I would be a regular and get all my vehicles serviced with them. I wish we would have remembered their names to thank them again. Anyway an outstanding experience!

Best oil change experience I've ever had!! They were super quick, super thorough, and at a great…read moreprice. I have no doubt they knew what they were doing and I trust them 100% with my vehicle.