I will never again return to this shop. I purchased, balanced and aligned tires for my truck here. I was told to return if it bounced or shook at all. It did, so we returned to have them checked and rebalanced today. I was told today that they were balanced as best as possible and that my rims were bent. We leave and the truck is shaking worse than ever and can't even get it up to freeway speed without the WHOLE truck shaking.
Long story short, stopped in at Les Schwab on the way home who told me Point S overloaded the weight on my tires and my rims weren't even slightly bent. Thanks for your laziness and/or incompetency Point S.
2 stars only because I'm still irritated, but we called Point S and spoke to the manager who was upset and disappointed by our complaint and said he'd take care of straightening out his employees and was willing to reimburse me for the fix at Schwab's. read more