We broke down on our way home from a Vintage trailer rally and vacation. Mike and his crew knew…read moreexactly what the problem was as soon as we turned on the engine. The spark plug blew out and Ford won't fix it. They make you buy a whole new cylinder head for $3,000. These guys fixed it for $500. We had to stay over night and they delivered us and picked us up from the motel! If you have to break down, hope it is in Sunnyside Wa they know their stuff!Go to Bob's Auto Clinic

These guys turned me away after I said had given it spark plugs and changed the fuel filter... Kind…read moreof smells crooked to me. The person on the phone was a real tool about it. Don't take your car here.

We were in town to see our son play baseball games with the Pippins and needed to get our air…read moreconditioner looked at in our Jeep. After talking g with the counter man who was wonderful, I scheduled service for the next morning. I took the car in, met with the same man, the car was finished in the timeframe that he said and the price was the estimate that had been given! Thank you!

Always honest and helpful. Careful review and assessment of vehicle to diagnose the problem and a…read morerealistic estimate of the cost. Technician was great at keeping us updated on the status of repairs and any changes to cost. Shadow provides exceptional customer service

Randy is the best! If you want honest, fair price car repair or maintenance service, go here!…read more He prioritizes what you need to fix now or wait on. If he can't fix it, his referrals are spot on!

Randy is so personable and trustworthy. I feel very confident that he is giving me what I only need…read moredone and with a fair price.

Above and Beyond - Truly Exceptional Service…read more A couple of days ago, my truck's clutch gave out while I was driving from Seattle to Boise for an urgent family matter. I was stranded on the highway and really in a pickle -- but calling Ruggles Auto Repair turned everything around. From the very first call, they treated me like family. They offered to drive me after hours to a nearby town just so I could rent a car and make it to where I needed to be. The next day, they worked tirelessly--well past closing time--to replace the clutch and get me safely back on the road. They even brought me lunch while I was waiting in the lobby. Who does that anymore? Their kindness, honesty, and dedication are something you just don't see often these days. If you ever need car repairs and want to be treated with genuine care and respect, Ruggles Auto Repair is the place to go. They turned a stressful breakdown into a reminder that there are still great people and great businesses out there.

So thankful for everyone at Ruggles Auto Repair! Today they arranged a tow from my home and…read morecompleted the repair while I was at work--something that would've been a major headache anywhere else. One of the biggest frustrations I've had with car maintenance is finding service that works around a full-time schedule. Ruggles consistently finds ways to make things easier, and that flexibility is a game-changer. Now, I know this might sound like a biased review--my mom, Deana, is the warm, welcoming face you'll see at the front desk. But hear me out: I've watched time and time again as everyday customers receive the same care and attention I do. Whether it's Victor going the extra mile or the team doing what they can to accommodate real-life schedules, they treat people with genuine care. That's not family favoritism--it's just who they are. If you happen to wait for your service, you'll find comfy chairs (dangerously good for an accidental nap) and a welcoming, down-to-earth shop atmosphere. My whole family and I happily recommend Ruggles Auto Repair. Thanks again, you guys. You really make a stressful process feel easy.

I called them many times about a missing spare tire and they said they will be giving me one. Never…read moredid follow through. That's just the small part of it. Dealership is not recommended.

Franky was very quick to return our calls and emails. He also researched the truck to make sure it…read morecould be flat towed behind our RV and also pull our boat, and answered all our other questions. We, of course, double checked and everything he told us was correct. We drove 3 hours to test drive our truck and were very happy to find it was exactly as described. We made 1 offer on the truck, it was rejected, then accepted a few minutes later, some paperwork, and then we took our new baby home. We would definitely buy from them again.

AAA recommended their services to get my wife's car back home from Ellensburg (to Bremerton) and…read morewhat an outstanding experience this was!!! Definitely recommending for your towing needs - car placed in our driveway after the car broke down on the way to my son's wedding!!!! Would definitely recommend to anyone needing towing on the east side of the Cascades!!!!

Kudos to Mike a good man that saved us!!!…read more There's a gentleman by the name of Mike that was our lifesaver! As another company never showed up and never let us know they weren't coming. I flagged this gentleman down late in the evening ( those started early inn there day) Mike had a truck with him that wasn't able to tell our vehicle ( it was for trailers/ semi etc) He went down to a shop an hour out of the way and came back an additional hour drive picked up our car and told it home to safety which was an additional hour to hook up, driver drop and head back to shop. Come to find out that the other tow company had denied the call and nobody informed us so we were sitting there just waiting and probably would have been there all night if Mike hadn't driven by and stopped do to my frantic waving of arms. ** Thank you Mike!!! sorry for the late evening I don't even have the words to express how grateful we were for you and your kindness to the stop Thank you is not even enough say. May God bless you and your family for all you do for others!

Autocraft, here in Yakima, recently (October 2016) repaired the driver's side door and rear door,…read morewhich had been scratched from the one side of the driver's door to midway through the passenger door of my car. They needed to replace the door panel and repair, sand and paint both doors. They did a very good job and were very accommodating in helping me with the insurance co. and car rental co. I received my car when they said it would be ready. I would be happy to recommend them to others.

I've had the misfortune of using Autocraft twice over the last several years: once for a repairs to…read morea crushed pillar from a fallen tree, and most recently, a collision with an elk. The latter resulted in about $20k of damage to my nearly new, barely driven Volvo. Heartbreaking! In each instance, Autocraft did exceptional work. The damage to the Volvo was extreme, which had me concerned that it might not ever drive or feel the same again. Two days and 100+ miles later, it drives and feels exactly as I remember. And the paint match is spot on. Literally good as new! Finally, the people here are fantastic! Isabel, Alex and Steven were a pleasure to work with. Great communicators, easy to reach, patient, friendly, great at explaining the work and the process. With some luck, I'll never need to use them again, but I won't hesitate to call them if I do.

My cars radiator was unfortunately cracked by a rock at some point on the road. We brought the car…read morehere and had the best experience!! Mr. Cromwell went above and beyond for my family!! Not only did he replace our radiator, but he also drove us to our hotel we had to get for the night and he didn't have to do that!! My family and I are extremely grateful for everything he did!! If I could give 10 stars I would a million times over!!!

This place did an amazing job on my boyfriend's van. He was on his way home to the Westside of WA…read moreafter visiting me in the Tri Cities when his water pump went out. He was able to make it to Cromwell's and they got it fixed in one day and at a very reasonable price. The gentleman that fixed it was very nice and the lady up front was very helpful. Highly recommend coming here!