I went in to ask a couple questions and Omar was really rude and didn't seem like he was interested…read moreon helping me. I felt like I bothered him. As a manager you would like to provide better service.

I wish I wasn't writing this review, but I hope no one else experienced the customer service that I…read morereceived. I walked in a few weeks back and asked how much tires would be, Joshua was very helpful and infomative. I made an appointment online, I was greeted by Omar, from the start I sense as if I was interrupting his day or something. I have no clue if he had a bad morning or something but the customer service that was provided to me was not professional. There was no eye contact and the manner things were explain to me I felt like I was being a bother. I went ahead and had the sevice done, after him telling me that it was only valid a week after I spoke to someone. Everyone, was very professinal and courteous, I just dont know what I did or said to make Omar treat me as he did. I just hope moving forward a better atmosphere is set in place when one walks in.

I live in the lower Yakima Valley. In January of 2024, I bought a car battery at Howard's and they…read morealso installed it. Within a month or so , my car completely died 3-4 times, and had to be jump-started every time. In May of 2024, I drove to Issaquah, and stayed overnight at a local hotel. When I tried to leave the next morning, my car was dead. I had to call a towing company that charged me $150.00 just to come over and see what was wrong with the car. They simply jump-started it. After collecting the $150.00 response fee, they said they couldn't tell what was wrong. I drove home, stopping at the Honda dealership. They looked under the hood and told me that the installer at Howard's had not tightened the connection wires properly, and the battery was being regularly disconnected as a result. I called Howard's to ask them to reimburse my towing fee, and the office manager refused, said the owner wouldn't agree. Be warned that this is not a business that will make things right after they make stupid mistakes. I'll never go there again and have warned all my friends and clients against going there. They don't stand by their work.

thank you Howard's for fixing our 5th wheel tire so quickly and getting up on the road. Service was…read moregreat and knowledgeable

I have boughten brand new from here. Service department has made several errors on simple oil…read morechanges on numerous occasions. The free car wash they include with the oil change is crap do not go to that place it will scratch your paint.

Holy smokes! These people have never heard of customer service. Hours to get back to us. Couldn't…read morefigure out how to check their own bank account to see that our money had transferred for two days! Send us an unusable charging cord and said, "Well, you bought used so we didn't check whether it worked." Seriously avoid them if at all possible.

Above and Beyond - Truly Exceptional Service…read more A couple of days ago, my truck's clutch gave out while I was driving from Seattle to Boise for an urgent family matter. I was stranded on the highway and really in a pickle -- but calling Ruggles Auto Repair turned everything around. From the very first call, they treated me like family. They offered to drive me after hours to a nearby town just so I could rent a car and make it to where I needed to be. The next day, they worked tirelessly--well past closing time--to replace the clutch and get me safely back on the road. They even brought me lunch while I was waiting in the lobby. Who does that anymore? Their kindness, honesty, and dedication are something you just don't see often these days. If you ever need car repairs and want to be treated with genuine care and respect, Ruggles Auto Repair is the place to go. They turned a stressful breakdown into a reminder that there are still great people and great businesses out there.

So thankful for everyone at Ruggles Auto Repair! Today they arranged a tow from my home and…read morecompleted the repair while I was at work--something that would've been a major headache anywhere else. One of the biggest frustrations I've had with car maintenance is finding service that works around a full-time schedule. Ruggles consistently finds ways to make things easier, and that flexibility is a game-changer. Now, I know this might sound like a biased review--my mom, Deana, is the warm, welcoming face you'll see at the front desk. But hear me out: I've watched time and time again as everyday customers receive the same care and attention I do. Whether it's Victor going the extra mile or the team doing what they can to accommodate real-life schedules, they treat people with genuine care. That's not family favoritism--it's just who they are. If you happen to wait for your service, you'll find comfy chairs (dangerously good for an accidental nap) and a welcoming, down-to-earth shop atmosphere. My whole family and I happily recommend Ruggles Auto Repair. Thanks again, you guys. You really make a stressful process feel easy.

We were in town to see our son play baseball games with the Pippins and needed to get our air…read moreconditioner looked at in our Jeep. After talking g with the counter man who was wonderful, I scheduled service for the next morning. I took the car in, met with the same man, the car was finished in the timeframe that he said and the price was the estimate that had been given! Thank you!

Always honest and helpful. Careful review and assessment of vehicle to diagnose the problem and a…read morerealistic estimate of the cost. Technician was great at keeping us updated on the status of repairs and any changes to cost. Shadow provides exceptional customer service

Excellent customer service and great communication. We trust our big and small jobs to Greene's…read morePoint S. So glad we have them locally!

I will never again return to this shop. I purchased, balanced and aligned tires for my truck here…read more I was told to return if it bounced or shook at all. It did, so we returned to have them checked and rebalanced today. I was told today that they were balanced as best as possible and that my rims were bent. We leave and the truck is shaking worse than ever and can't even get it up to freeway speed without the WHOLE truck shaking. Long story short, stopped in at Les Schwab on the way home who told me Point S overloaded the weight on my tires and my rims weren't even slightly bent. Thanks for your laziness and/or incompetency Point S. 2 stars only because I'm still irritated, but we called Point S and spoke to the manager who was upset and disappointed by our complaint and said he'd take care of straightening out his employees and was willing to reimburse me for the fix at Schwab's.

Giving false info to customers, saying transmission need replacing instead of fixing what you took…read moreit in for egr valve , bad business practice...

Had my truck towed in not knowing what was up, I'm not from the area but Jeff treated me like I've…read morebeen a customer of theirs for years....Come to find out my engine was siezed and will require a swap out, Jeff gave me options and a beyond reasonable repair ESTIMATE of 3500 installed.....This guy knows his stuff and has a great team of guys working for him. I headed home and he didn't waste any time assuring me it was OK to leave my truck at his shop until we come up with a game plan.....Thanks Jeff and the A+ team at Rads....You guys rock

We were planning to take a trip out of town and as we were loading up the vehicle, we noticed that…read morethe tire was completely flat. I panicked but quickly tried to problems solve. I checked Yelp for assistance and called Les Schwab, but they were closed. This was my second call, and they answered right away. The person who answered gave us an estimate of about 45 minutes and $80 for a tire repair. The price can vary so don't lock in on that rate. The best thing was that they arrive to the house and quickly repaired the tire within the 45 minutes and we were back on track for our trip. Grateful for the fast and friendly service. Would recommend this service again.

Luis is friendly and very professional. He has amazing rates and best of all came to my House. I…read moredefinitely recommend his business.