Headline: I won't be back. (Except I probably will, because as soon as I think repairs are done...a…read morenew one pops up). We needed two new tires for a front-wheel drive car. Bought two new tires from Belle Tire and had them put on. Easy. I started driving home. Before getting halfway there, the tire pressure light came on. This car doesn't tell you which tire or how much/little pressure. So I returned to Belle Tire immediately. The tire pressure was at 42 psi! Not 36 where they told me it should have been. Which confused them as the techs who had over-inflated it, because they said it's an automated air pump, so they were confused too. They deflated it to where it should have been initially and I left. Fast forward two weeks. Tire pressure light comes back on again. I schedule another appointment. They find that the tire valve stems hadn't been replaced when they put the new tires on. They replace and I leave. Fast forward two more weeks. Tire pressure light comes back on AGAIN. Schedule another appointment because they ONLY REPLACED THE ONE VALVE STEM LAST TIME? If both tires are new, and they were replaced here, and you found a leaky valve stem on one, why on earth wouldn't you fix them both (as I foolishly assumed they had)? Also, it took well over two hours from the time they took my key to the time they had replaced the ONE valve stem they needed to repair. Beyond that here are some other issues: 1. Every time I call I'm put on hold for about 5 minutes while they deal with customers in-person. 2. But every time I come in I have to wait for about 5-10 minutes while multiple employees are on phone calls. Separate these two jobs! No one greets you when you walk in, because they're always on the phone. ALWAYS. They just look down at the desk and ignore you until they're off the phone, and even then it's barely a glance your way. Not even a silently mouthed, "Sorry, just a minute." Nothing. I'm over being here four times in two months. Judging from others in line and in the waiting room, as well as the other reviews on here, it sounds like I'm not the only one tired of it. I'll just go to Costco from now on I guess. UPDATED EDIT: Below is a kindly worded response from Belle Tire that does nothing to solve this and everything to show how thoughtful their customer service team is. Well, that's nice, but my reply to that is "thanks but no thanks." Until that kind of service trickles into your actual brick and mortar shops, it doesn't do us any good in your waiting rooms. We still have to take time off work to come in only to not have SIMPLE tire issues solved in one shot. Guess what? My tire light came on AGAIN. I'm not bringing it back to Belle Tire. Someone else is going to finally solve this for us.

Paid for and alignment after I replaced my front suspension. I was told if I didn't pay for their…read more"alignment guarantee" I wouldn't be able to bring the vehicle back if there was an issue after I left the shop. This is shady and it's the first time I've seen a major chain do this. I won't be returning.

Two years later…read more.. As I mentioned last time, "When these tires eventually wear out, I'll be pointing-and-clicking my way to Tire Factory again." OK, so I didn't rotate the tires as often as I should have. My bad. But the tires were perfect for my car, and unfortunately they still aren't stocked by anybody locally. So...I emailed Tire Factory, and Ryan is still there! I was still in his computer, so he quickly confirmed my address and the tire type & size I bought last time. I gave him my new credit card information, and *presto*, two new tires on my doorstep three days later. He even gave me a discount off of their web price to thank me for my repeat business. A class act, all the way.

My Daughter had a flat tire and was in a tight spot, We had an extra tire but not an extra rim…read more Even though they were busy, Brian offered to switch the blown tire and replace it. Free of charge! I'm not saying he would do that for everyone but he definitely offered to help my daughter out in a time of need! My extreme thanks to him and his character is off the charts! Thank you Sincerely Dennis Morgan

Service was done well, but very slow. I waited much longer and likely paid more than I should've…read morefor a brake job. Shop also failed to waive inspection fee until I went back and asked them to refund me the $80 which wasn't supposed to be included in the first place. Definitely sketched out about going again. Please check your invoice when your service is done.

My son's car quit running at a stop and I had his car towed to Firestone. I told Garen that it is…read moreeither an electrical issue or alternator. They did a complete vehicle inspection plus which recommended about 1k worth of work. They did find very low oil so I paid for the inspection and oil change. Car quit running again later that day after they were closed and would not start. I called back the next day and asked Brandon if they could change the alternator and he said they absolutely could do that work. Brandon calls me back and said that they could have done a more detailed inspection (not offered to me) and that he spoke to Garen (his day off so I couldn't talk to him). I think that this meant they could have found the problem? Anyway I said regardless I would like them to replace the alternator and Brandon said there is something on the tech recommendation to take it to the dealer. So, instead of fixing my car, they would rather just charge me for an inspection and an oil change and a new set of tires (if I said yes).

Nice guys here. They do cheap $10 vehicle inspections, so it's great if you want to buy a used car…read more They are a bit more expensive than smaller mechanic places, but they also have set prices, so you won't be cheated. They also have more garage space, so you can get a quicker time. Shout out to the redheaded mechanic. He was very nice and explained everything in detail. Some shops will not even let you into the garage and try to get you to repair parts that aren't even worn.

Great guy that owns it and he does what he can for ya highly recommend this business. Friendly fast…read moreand a smile great people

From the owner: Our goal is to make sure high quality customer service .... we sale used and new tires as well we…read moreinstall it... we have the lowest prices in town and fastest service... we are very well known in community as business owners for the past 14 years in lansing

I've been here twice now and have gotten excellent service. staff is friendly and very helpful…read more Highly recommend.

This place was great and has amazing service! Thank you to Mark and the team for all of your help…read morechecking on my breaks so fast!!

Bought a brand new set of 4 tires and paid for the alignment. The alignment came with a 1 year…read morewarranty they are not honoring after only 3 months. They just want your money. Go elsewhere.

Went to discount today they told me that they would do my front end alignment back last summer. I…read morepaid for four new the front end alignment didn't tell me my lower control arms were bad so wore my tires out within a month and a I took it back then they finally tell me that my lower control arms were bad I finally could get my lower control arms fixed and come back for the alignment which they told me would be free they're saying it's been too long. You gotta do it within 30 days but never told me that I mean I don't understand. All they do is try and upsell you and their word is means nothing What happened to customer service. I don't know how you guys stay in business What happened to businesses that cares about their customers.

While they were fix a botched job from another car repair place I had them change my oil. Fast and…read moreefficient. Always pleasant to deal with.

Great customer service! Fast and efficient service…read more Thanks Guys!! I will recommend you to all who ask. What a great experience.