Amazing experience as I got a set for the wife's van and immediately jumped in my truck and got a…read moreset for it too! Same day all after 12PM. They close at 5, so don't be "that person" but they are seriously super fast, incredibly friendly, and their sense of urgency is second to none! Trent, Jacob, Karen and the ENTIRE team at this location are why we will keep coming back every time.

Ok. They made a mistake. Big enough that the first time I started writing this it was going to be…read morescathing and a one star review. I was going to be a legitimized Karen and ask for a manager. You would too if it would have happened to you. But instead of having to voice my complaint, THEY approached ME and said we screwed up and we are going to make it right. They offered a solution beyond my expectations and while I was a customer of theirs for years, they made me a loyal customer for life. The details are not important (mainly because I don't need copy cats abusing my new found loyalty to DT.) Not to mention the chain, in the past, giving me discounts on tires that didn't last as long as they should have and giving me a discount because of the tire warranty and not on the one they offer you. This is an honorable and legitimate company. This is how they make money... eager repeat customers like me.

Brought my car in with a flat and Heath and Wesley leapt into action to fix it. They were done…read morewithin minutes, and the bill was very affordable. Both of them were friendly and welcoming, and the whole experience was just great. I'll definitely go to them with any future tire issues, and will definitely consider buying my next set of tires from them.

Of course, I move to Colorado - and 3 days as a resident, I find a giant nail in my driver's side…read morerear tire...I first stopped at Big O Tires (pretty much next door) because of all the positive reviews. Upon arriving, the manager wanted me to wait 2 hours to get my tire patched, even though I said I had my dog with me...anyway, can we skip to the good part? I blew dodge and ended up at Peerless as it did not look busy. I was greeted instantly by Patrick and within 5 minutes, I had my car in lot 1, the rear tire off, and was deep in conversation with Patrick about everything Colorado. They didn't charge me, and I already have tires priced out for this coming winter in Loveland. Patrick was amazing, some of the best customer service I've ever received. Super easy to talk to - and not one employee tried to take advantage of me with my out oof state New Hampshire plates.

Left a vehicle for a rotation. Said it would be an hour and half. Came back over two hours later…read moreand hadn't even looked at it. Les Schwab was once a great company but definitely won't be back. This is one of many disappointing experiences in the last year or so at several of their locations.

Rude interaction with the guy upfront won't be returning. Last time I came the lady who was there…read morewas incredible

I am an established customer. Spending $1800 on tires and other work in December. I went in to get…read morea head lamp replaced. I You Tubed it and know what the effort is. When I tried to explain which one it was and showed the tech he told me he had to pull the tire and remove the fender. I said " isn't that a big job", he said "yes". I took my keys and went home and changed it in five minute according to the You Tube video. I should have not been so lazy. Removed a few T20's, bent the cowling, removed the dust cap and changed the bulb, Don't waste your time, I felt that I was being taken advantage of.

I purchased four new tires at Big O Tires on N Lincoln Ave in Loveland about a month ago on the…read more15th. I had written this review at that time but never got around to posting it. I bought these tires on a Monday. I'd been coordinating with Troy (who seemed like a manager) since the previous Friday. He was friendly, helpful, and accommodating throughout. I originally planned to come in Saturday but couldn't make it, so I called Troy as a courtesy to reschedule for that Monday. He said no problem and told me to bring the car in by 5:15 PM--we'd get it done that day. I rushed to arrive right at 5:00 PM to try respect their time, what little I could. Unfortunately, Troy wasn't there when I arrived. The technician I spoke with seemed put off when I said I was there to have the tires installed that evening, almost like it was an inconvenience. They did agree to do the work, and it took about an hour. When I was rung up, the total came to just over $1,004--about $20 more than Troy's quote. I didn't make a fuss; I just wanted to get home with my new tires. As soon as I hit the highway, the car started shaking badly above 60 mph. When I inspected the wheels at home, I noticed the driver-side tires were missing wheel weights. The paperwork also recommended an alignment--even though I'd just had one done the previous Friday.(I don't think they even checked) I was extremely disappointed and didn't want to return to that location. Thankfully, another Big O Tires branch fixed the balancing issue quickly and professionally at no extra charge. Overall, my experience here was not pleasant. I'm grateful they squeezed me in late, but the lack of attention to detail--especially on brand-new tires--could have caused serious problems if I hadn't noticed. I'm sure this was probably just a one-off; the reviews here are generally decent, and I likely caught them on a bad day. Troy was the bright spot; he was genuinely helpful and communicative. He's the only reason this isn't a 1-star review. .....Maybe I'm being a little too generous with my rating, but I'm giving them the benefit of the doubt.

4, yes 4 nails in almost new tire (from an old Lobster trap) and they patched all 4 saving us from…read morehaving to buy 4 new tires (love the new awd cars). Fast , super friendly, helpful. Waiting was a pleasure and NO CHARGE. Love this place. Cant say enough good things.

We were traveling from Phoenix and got a flat tire late Saturday night. We found this shop open on…read moreSunday. We explained our plight to get back on the road and they had us back up and running in 30 minutes for no charge. Great customer service from Foster and the whole crew. Thank you!!!

I am so grateful for the help this morning from Loveland Tire & Service. First of all - SO clean…read more You don't have the icky "car place" smell at all and it's comfortable so you don't have that "hurry up!" feeling that you usually have at a car place. Secondly - AWESOME guys. No "pushy" sales people, no grubby guys with grease all over them. Just NICE people who are also personable and nice to talk with. Great people, great service and a nice place to wait with a movie playing as well. How can it get any better than that? I'll tell you how! They open at 7:30a so I was able to go before work!!!! Yay!!!!

From the owner: For most of us, auto maintenance and repair is no fun. It can be difficult work, and if you don't…read moreknow what you're doing, you can begin with a problem and end with a disaster. At the end of the day, most of us want our cars to run smoothly, and to run that way for a long time. When you bring your car in for repairs or maintenance, you want a balance of speed and detail. You don't want your mechanic to cut corners, but you can't afford to spend all day waiting for a repair to be done. You want someone who will diagnose the problem quickly and get it repaired promptly. We've all heard horror stories about shady garages bilking unsuspecting customers out of their hard-earned money. All you want is a garage that's honest, one that will provide pricing that's fair, go over pricing ahead of time, and simply keep their word. Not only that, but it seems like more and more companies these days go out of their way to provide poor customer service. You simply want to deal with a company that will resolve an issue, admit if they made a mistake, and always do the right thing. At Loveland Tire & Service, we get that. That's why we're committed to providing our customers with the highest quality service and a passion for loving your car as much as we love ours. Our highly skilled team of mechanics is all about keeping you car running at peak performance, and doing it at a price that's just right...

I brought my car to BG Auto / Loveland and feel that I was scammed. My dealer had mentioned that I…read moreneeded to replace the rear brakes, so I called BG Auto to ask for another estimate. They told me I needed to bring the car in for an inspection, which I did. They said they perform a full inspection, and after a few hours, they gave me a report stating that, in addition to the rear brakes, it was "urgently needed" with a red exclamation icon to replace the water pump/alternator belts. The person at the front desk, XXXX was very impatient to have me decide whether I would ask them a service or not at the spot. They attached a photo and claimed the belts had cracks and damage, but the photo was unclear. Since I don't know much about cars, I agreed to the replacement. After the service was completed and I paid, I noticed the receipt said "serpentine belts replaced," which alarmed me because I had replaced the serpentine belt just the previous month. I didn't realize that the water pump belt is referred to as the serpentine belt. I went back to question them, and XXXX at the shop showed me the old belts. Of course they looked almost new (one completely IS new) and had no visible cracks or damage. I told him, "You replaced the belt that I had just replaced last month." XXXX responded by just saying, "Sorry, it looked damaged," but did not provide a satisfactory explanation. After this experience, I had my battery--which they had diagnosed as "weak"--checked at another shop. The technician there told me the battery was fine and did not need to be replaced. This experience felt like a complete rip-off. I will not return to this shop. If you are not knowledgeable about cars, be very very cautious, and always ask for another opinion at another shop(s). Based on my experience, they may recommend unnecessary repairs.

Everyone one was so happy to help me during a very stressful and sad time in my life. They all…read morewere so kind, professional and honest. So appricated! Thank you and God Always bless you all! Donna

called with no appointment and owner said bring two tires down with a very good price to mount and…read morebalance and rotate. They had my car finished in about 30 minutes and I was very happy with my service! Thanks !

This business is here to help get you back on the road with fair prices and honest service like did…read morefor me. Thank you.

I have been a customer of Scott's Loveland Auto for 4-5 years, and have relied upon them for…read moreoccasional repairs for a couple of older (2007 and 2008) vehicles I own. I have spent MANY thousands of dollars at Scott's trying to fix problems that have cropped up on these cars. While I have great things to say about their customer service, especially the terrific customer service representatives Chrissy and Harper, and about the hard-working technicians, the beautiful shop facility, and the availability of loaner cars (a HUGE perc), I do feel the need to express a couple of concerns that have me questioning whether I will use Scott's again. Scott's is not cheap. Far from it, and I've been repeatedly shocked by the very high estimates I am given. It seems wrong to me that Scott's automatically does a full examination of a customer's vehicle, to identify all problems/possible mecanical problems and they typically prepare a clear and detailed report with photos and recommendations, even when one brings a vehicle in simply to fix a very specific problem. I wouldn't mind if Scott's did a complete examination for free, or offered it as as an extra diagnostic service that the customer can request. BTW, I do realize that a whole car exam takes time and expertise. It also seems like it's a great way for Scott's to get more business/income by looking for and finding problems. I've also taken in my car to have something fixed, and even though to my frustration they could not figure out the cause, I ended up paying close to 2K to repair other things they found (that I grugingly agreed to have them fix). So I ended up 2K poorer and with the same problem - a recurring loud buzzing sound behind the dashboard. Finally, I have to mention one other thing - I needed my old car's foggy headlights restored, and Scott's said they's do it for $150 or $160. A simple Google search confirmed what I thought - anyone can fix the problem quickly by hand polishing the headlight lenses with a rubbing compound and a foam or microfiber cloth; this easily restores their clarity. It costs very little to buy a bottle of rubbing compound and do it yourself. So my question is - why doesn't Scott's staff, who know about the easy DIY fix, tell customers about it and give them the choice to save a little money? I'm sure that it takes a technician much less than an hour to polish two headlights, and it seems they charge two man hours to do the work. Being open and showing customers that you are not trying to exploit them would have a HUGE impact on people's trust in your company. Scott's charges top dollar, and generally does good work, but I feel very exploited (and have felt that way before) by the things I described above.

We were ripped off big time. Taking our truck in for repair of the transmission to asses what…read moreneeded to be done. We were charged $800.00 and told the transmission was fine. The majority of the cost was for a diagnostic, which we told them it was only the transmission we wanted checked. When we got the truck home, bults were missing from the shifter plate on the transmission. They took it off but didn't put back on leaving the shifter rattling around. We were told the transmission was fine. We took it to another shop where we discovered the transmission was shot. When we approached to owner we were dismissed and no consideration as a customer at all. No working with us at all. I would not recommend this shop to anyone.