Run! I drove up around 11:45 AM and as I drove up, the attendant nodded his head side to sided in disgust, like oh no, another pain in the a$$ customer. I backed out and explained to the manager what occurred. Apparently they don't need my business. Poor customer service. read more

Get customer service very detailed with what they do and explain appreciate the work!

Please don't go here. Prior to my most recent visit, I had had issues with requesting a basic oil change and them doing a more expensive oil change and then attempting to charge me for it. I chalked it up to making a mistake, but definitely not after my most recent visit. I found a coupon online for "55% off a standard oil change" with the note saying it's only valid at participating locations. I called the closest location to ask if they accept it, he cut me off on the phone to say that they will accept any coupon I bring in. I drive there, let him know that I want the standard oil change and that I have a coupon. He then tells me that he talked to me on the phone and while they will honor the coupon this time because "they want to keep my business", it's usually only for the chain locations, such as the one on Timberline. Not sure why he didn't say that on the phone rather than after I drove here, but okay. I tell him I want a basic oil change, he says they only offer synthetic blend or better and that it's better for my engine. I have gotten standard oil at this location before, but maybe it really did change. He starts saying he's not trying to up charge me, it's what's better for my car. Sure, that may be true. They complete the oil change and I go to check out. I present the coupon, a different man is checking me out and says that the codes "haven't been working, but we'll try". Okay.... once again this is information that could have been shared on the phone, prior to me driving to the location. He tries it, it doesn't work, go figure. He tries to manually add $25 off and it doesn't work either. He then gives me $15 off with the friends and family discount, which is better than nothing, but is not anywhere near what the original coupon offered, and is more expensive than a standard oil change even without the coupon. The man checking me out then offers to give $20 off to anyone I send in....if that were possible, why didn't you just do that for me after promising that you'd accept the coupon? They will say they're not scammers, but they are. Do not go here, they just want your money and will lie to get it. read more

They made a mistake while working on my car, and handled it so transparently and professionally. I appreciate their professionalism and highly recommend this Grease Monkey. read more

This place is an upcharge palace. You go in thinking you'll spend $70-80 then it's oh this is a special air filter even when the coupon says "install new oil filter." The coupon also says they will vacuum your car and they do not. $125 later (and that's after reminding them about the coupon you brought in) you are wondering what just happened? It's predatory marketing at its best...everything is presented to you that there's only one option, one choice. BEWARE. read more

Andy was excellent helping with our truck. Very professional! I would highly recommend this Grease Monkey.

great service, friendly staff and had 2 women working on my car which I love! they went above and beyond by cleaning my windows and shaking out my car mat. read more

I recieved excellent customer service from my call to verify prices and wait time to check out. They got me in right away, made no attempt to upsell me on any unnecessary products, accepted the digital valpak coupon without any push back, and even told me they do free top offs any time between now and when I'm due for my next oil change. The whole experience was maybe 20 minutes, and very reasonably priced. The older of the two gentlemen was engaging and kind throughout it all. Thanks guys! read more

I went in to get my oil changed and they told that my car only took the $90 oil when there were two other cheaper oils below that one. They said they had no choice but to do that type of oil on my car but come to find out they were lying to me. read more

Phenomenal customer service. 10/10 will come again. I didn't know exactly what my oil was and was taught how to find it. Great place, welcoming, and friendly. read more

I've gone here for oil changes since I moved here almost two years ago. I drive a lot and these guys always take care of my vehicle without over charging. Tell me when something should probably be done but not pushy about it at all. I wish they were a full service shop! read more

I was quoted $41 for an oil change called and said I needed a filter, which I thought was included. When I arrived to get my car my total was $82. I asked about all the extra charges of course he said I need more oil than they quoted. Makes no sense! I will never return here, even thought its next door to my house. read more

Called and was quoted $42 for the most basic oil change. Bill came to $53. They claimed my car costs extra. I pointed out that when people call for a quote they want to know what they're paying, and since all GM does is oil changes they could simply ask for make and model and quote appropriately (and they could also have told me that they didn't have that filter in stock at the same time, saving me a half hour). Or, they could simply give an estimate when you bring the car in, like any other car business would, so you have a choice of simply having wasted your time driving to their shop. The manager(?) didn't say anything, just looked at me like the idea of bait-and-switch was their basic business model. They also cross-sold me a tire rotation which they were unable to perform. I don't see how any basic oil change chain could have done worse. read more

I went in here to get my oil changed a few weeks ago. The girl who was helping me tried to talk me into getting an "extra" service, which I'm sure I could have used. However, I asked her what the TOTAL price would be if I got the extra service, and she quoted me $40. I told her no, I just wanted the bare minimum service. When I went to pick up my car, my TOTAL turned out to be nearly $70, not including the extra service I declined... luckily I had a coupon for $7 off (not that it helped much though!). Maybe the girl who helped me misunderstood what I meant by what the total price would be, but I felt I was misled. I've never paid that much for a simple, basic oil change. I considered bringing the issue up, but I realized that it really was my mistake I guess for not knowing better. I don't plan to go back simply because of that and I know I can get my oil changed for much cheaper elsewhere. On the bright side, the staff was fairly friendly. Nothing special, but nothing to complain about either. read more

I highly recommend this particular location. The manager, Melissa, was both knowledgeable and friendly. She was patient and allowed me to be involved in the process. They were able to change the oil and filter with no difficulty, despite the fact that I was told 10 minutes earlier by Jiffy Lube on College Avenue that it couldn't be done because the drain plug was the wrong size, and was cross threaded. Additionally, I was not pressured to do anything other than what I wanted, which was a simple oil change. All the staff were courteous and efficient. read more

Reliable and convenient for your preventative maintenance needs. Not expensive at all and the place my family has always gone to for years.

Customer service was outstanding by everyone that I interacted with! I have a non traditional work schedule and Rich went above and beyond to make sure my car could get in early and wait for me to return at the end of the day. He communicated via text message to provide updates and asked before providing any additional services. I was not pressured to purchase anything out of the ordinary. My car was even cleaned up (I work in construction and my car gets DIRTY) with a vacuum and wipe down of mirrors and exterior! I was encouraged to stop by between oil changes for any fluid top offs at no charge whenever needed. By far the best overall experience I have had with an oil change. I have usually favored having all maintenance service performed at the dealership, but this has definitely changed my preference over the dealership. I commute from South Denver to Fort Collins and put a lot of miles on my vehicle, this will be where I go from now on for my oil changes. Thanks again Rich and the rest of the staff at this Grease Monkey! read more

I went to this place because they are close to where I live and they have really friendly staff there. However, they are very overpriced to local competitors and they will try to upsell you products/services that you more or less don't always need. With my latest experience, they did service on my transmission and little did I know after paying, that the mechanic broke the shifter on my car. I drove back to let them know of this issue and the mechanic said "You have an older car, you should expect that. That's going be a costly job that I can't help out with. You're going to have to live with it." YOU'RE GOING TO HAVE TO LIVE WITH IT? That is not customer service - especially for something that THEY did to my car. So now when I drive, I have to guess what place my shifter is in. I would stay away from this place and go to a place that is going to treat you right and not try to upsell you. read more