Customer service has gone waaay downhill. If you call to discuss timing of service they say - we…read morewill get you in. Then you show up and they explain how it could be hours but they don't really know how long. Sad because it use to be great customer service.

I've been going to the Les Schwabb in Midvale for years because of the excellent service and care…read moreI've received but this location is something else. Do better.

We have to drive 6 hours round trip for Chemo appointments and were traveling through Heber when we…read morenoticed one of our tires was low. (Fortunately, we always allow extra time.) We went to the closest place (Les Schwab) and they were too busy to help - not to mention the lady was rude about it! So we went to Big O and they were able to help us right away and get us back on the road in time to make our appointment! They were incredibly helpful and nice! Thank you, Big O! You didn't know our circumstances, and helped us not be stressed out even more!!

They fit me in when they were really busy when I had a nail in my tire. Pricing was more than fair…read more They made a stressful situation much more manageable. Thanks Heber Big O.

These guys are great and honest, My car would not start and i took it to Tracys Auto Repair and…read morethey said it was the starter. Quoted me a price if $539.00 . I couldnt afford it so i got a second opinion. Thats when i went to SOS services. This guy was the Best ! He looked at my car, said it was the battery cables were loose, tightened them and i was back on the road.Saved me a lot of money for being as honest as they get. I will not take my car anywhere else. Thank you Tracy (not affiliated with Tracys Auto Repair)

Traveled from Los Angeles to Park City for a week vacation. Arriving I found I had a tire that…read morewould not hold air. I found the Cox Burt Brothers tire service on line. They were extremely busy so I made a reservation for the following day. I arrived for my reservation early but they still took all my info and asked me to have seat in their waiting area. About 40 minutes later the service person came in and said that I had 2 screws in the tire. They then said that I was ready to go. There was no charge. This is the place to go if you ever have a tire issue or need tires in the Park City area. Now I know why they are so busy! Service, Quality and Price!

honest hard working guys, cant go wrong with them. They price for oil change was better than others…read moreI've paid. Actually made sure I needed the service before just charging me. An honest mechanic is something everyone should hope for... we got one right here.

For those that don't know - this is Tim from T.R.'s new shop. He's been taking care of our cars…read morefor years now, and I never have to worry about shoddy work or being beat up on price. They're honest, friendly, do good work, and somehow manage to get all of the work done on time - and now in an even more convenient location! You might have to wait a few days for non-essential work, but it's worth the wait. Couldn't ask for more in a local shop!

Best service in the Kamas Valley... hell maybe even Utah!…read moreTim and Kirby are down to earth, honest guys. A couple of years ago I priced their snow tire bid for my wife's car against Costco's, and Woody's price came in lower. From rewiring and servicing my Boss snowblade to installing a B&W 5th wheel package to my F-250, there is nowhere else I would take my truck for any service. Oh ya, they've even replaced the transmission in our used Murano some 45,000 miles ago, and we're still rolling great!

This place is fabulous! Everyone is super efficient and very nice. The customer service is first…read moreclass. I have been having them swap out my tires between summer and snow tires for a few years now. I have them store my tires, which has freed up space in my garage for toys. I have also taken advantage of their seasonal interior detailIng. I understand this year they will start offering exterior cleaning too! They have a beautiful, well-appointed waiting area, but honestly, you're not sitting long enough to fully enjoy it.

So impressed with this operation. They squeezed me in last-minute between appointments when I found…read moremyself with a flat tire. The service is lovely and the waiting area is possibly the most pleasant I've ever seen! It's beautiful and well-stocked with drinks and snacks and best of all, a beautiful shop dog named Georgie :) I would be happy to work with them again anytime I need anything tire-related.

We had a brake booster repair at Tracy's auto repair. They said it was fixed and they let us drive…read moreoff in our vehicle. The brakes were faulty, and when I pressed the gas down to the floor, the car would stop mid traffic. It was a very dangerous driving situation that Tracy's Auto Repair allowed us to drive in as soon as we left their lot. Keegan (who works at Tracy's Auto Shop) claimed it was a faulty part, and he said that they would fix it, and yet, now, when it is still under time warranty, we brought it back, because it had completely broken down again, and Keegan said although it is in time warranty, it is out of mileage warranty, thus Keegan refused to repair it. Just minutes before, we had left Jiffy Lube to change the brake pads, which were still in time warranty, but were out of mileage warranty. Jiffy Lube fixed the break pads anyway, free of charge. We then drove straight to Tracy's Auto Repair and Keegan had us put on the break over and over again. He told us he could not repair it for two days and to return then. When we drove off, the same driving condition that was extremely dangerous occurred all over again. Additionally, it had completely melted the brand new brake pads and all the work that Jiffy Lube had just done for free. Keegan was extremely rude to my son and myself. We were in the middle of a move, and he could not have been more inconsiderate . Keegan then called this morning and said that it was not out of time warranty, but it was out of mileage warranty, thus Keegan refused to repair it. This is the worst treatment we have ever received at any auto shop, and it is the worst treatment that we have ever received as human beings in the way that Keegan treated us - ever. I would highly recommend Jeremy and his team over at Jiffy Lube in Heber City. I highly discourage anyone from patronizing Tracy's Auto Repair in a Heber City, Utah.

Update - Went to pick up my vehicle again, 4th time, and I saw a 4" circumference oil leak under my…read morevehicle. Went in the office, Keith came out, looked at it and said they'd take care of it. I was flabbergasted that it was done WRONG again. Then another guy came out, look under the vehicle and said it's just RESIDUAL oil leaking. I said, WHAT? There shouldn't be any oil leaking from underneath my vehicle. He stood up and said, It doesn't matter, you're not important and won't be coming back again!! I was stunned. I followed him into the office and asked did you just say what I think you said? He laughed and said yes. I asked his name, MR CUSTOMER SERVICE'S name is ZEKE. Tracy obviously could care less about how his customers are treated. This morning there were two big oil spots on the floor of the garage. I crawled underneath and can see oil dripping from the pan that covers the bottom of the vehicle. I now have an appointment with VW in Orem as my husband is concerned that they not only stripped the drain plug but ruined the thread inside the oil pan. Last pic is the latest oil in my garage. Unless you are desperate and can't get your automotive work done anywhere else I would avoid Tracy Auto like the plague. I have been going to him since 2010 when his shop was off of highway 189. Took my VW Touareg in for a SIMPLE oil change on December 1st, wanted to get it done before my husband's ankle replacement on December 7th. I reminded them when I dropped it off that they CANNOT reuse the metal oil ring on the drain plug. Picked it up and didn't drive it much and on Sunday, coming back from the barn, I noticed a huge oil slick in the house garage, I am talking HUGE!!! It was so large I can guarantee that the mechanic did not even put in an O ring let alone use the old one (which you can't do because when you screw in the drain plug it crushes the O ring). I called them Monday Dec. 4th about the oil slick and mess in my garage. I also sent a text to Tracy, he didn't seem real concerned about it. I asked for 15.00 reimbursement for the container of cat litter I had to wasted on the oil spill. He never responded to that. Took it back in on the 4th for the 2nd TIME and on the way home I checked the oil level, its done electronically in the VW. They had overfilled it and there was a message it was overfilled and need to reduce the oil level!!! I called and got their VM and left a message and asked for a call back. I did not hear back from them and forgot as I was getting things ready for Steve's surgery on the 7th. On the 8th I called again and the front desk guy said I could bring it in Monday or Tuesday the 11th or 12th. Of course now I would need to find someone to meet there to take me home and then take me back to get the car since Steve could not drive after his surgery, no weight bearing for 6 weeks. Dropped it off on the 12th and when I picked it up I checked the oil level and it was down 2 marks from the MAX level, it was not full as it should have been. Even though the guy at the front desk told me they had removed 8 quarts and put 8 quarts back in. I believe that was a lie and probably got the information from the mechanic who can't seem to do a simple oil change. I figured screw it, I'll add some oil in a week or so. Today, Dec 18th, coming back from the barn I noticed a big wet spot in the garage. Got out and SURPRISE, SURPRISE, SURPRISE. There was another big oil spill on the garage floor. See last picture on the review. Called and got the same lack of any real concern and could care less if I had to come down again for the 4th TIME!! Told the kid I wanted 50% refund on my oil change and he could check with Tracy before I got there. Couldn't find anyone to pick me up so we got Steve into the 2500 pickup and he followed me over. The counter guy said Tracy would NOT refund any of the cost of my oil change, THEY DON'T DO THAT!!! WHAT????? Took it in at about 10:30 am this morning still haven't heard back and quite honestly I expect it to leak again!!! I will never set foot into Tracy Auto for anything ever again. I wouldn't go there to get a flat tire fixed. This place is nothing like it used to be. Tracy could care less about his customers and the incompetence shown on a simple oil change and how I have been inconvenienced is appalling. They had the same guy work on it all 4 times it was in for a simple oil change. BUT, social media is a powerful thing and I will be hitting every single review site there is and warning people not to take their vehicles to his establishment. You are rolling the dice if you take your vehicle in there for anything!!! Find somewhere else to go.

Customer service here is terrible…read more From the moment I walked in, I wasn't greeted and was immediately spoken to rudely. I explained exactly what I needed and even mentioned I've worked in the tire industry for 2 years, yet I was still questioned and pressured on my own specifications. I waited over an hour for a simple flat tire replacement. During that time, I asked an employee to grab something from my car he "forgot," and I had to ask again later as there were multiple times he wasn't even busy. After all that waiting, they finally brought my car in, only to refuse service due to a stripped lug nut, That part is understandable. What's not understandable is them trying to pressure me into still buying the tire even after refusing to install it and wasting my time. When I pushed to cancel everything, the "manager" told me he could technically still charge me for installation since the tire was already on the rim, and that I'd have to pay for installation even if I didn't get the tire but he was going to "let it slide." That's not how you handle customers. To top it off, when I went outside to get my car, that same "manager" came up holding a broken plastic piece from my door handle and said, "sorry, I broke it can you take it out for me." No accountability, no real apology. At that point, it felt like the situation was handled out of ego, and frustration rather than professionalism, especially after I pushed back on being charged, not surprised. If customer service matters at all, this damage should be addressed and paid for. I won't be coming back.

This link of the Discount Tire chain has the best service that I found. I've been in a long time…read moreDiscount Tire Customer, in multiple locations across Utah and Colorado . This Orem location is prompt and when they say it's gonna be an hour - they are spot on. Their service is wonderful. They explain everything thoroughly. Not sure what else you could wish for in a tire repair place. Although they don't offer the exact same tires as Costco - I have compared prices and find that discount tire holds their own as far as value in pricing. They also can get tires in same day everyday. Costco is more of an assembly line. Discount Tire seems to care about the individual and loves to explain what's going on with your tires They pretty much have a customer for life in me.... Well done discount tire!!

I love these guys. They don't take in more work than they can handle and they do an incredibly good…read morejob of repairing your vehicle. They're professional, honest and reasonably priced. I highly recommend Snow Country.

Was so happy with the service and reasonable prices! They were very honest upfront and did the work…read moremy vehicle needed in a timely manner. Would highly recommend thank you so much for helping me!!!

Brad took really good care of me. Went above and beyond when other tire shops wouldn't …read more His price was competitive and his service was exceptional. Thank again

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