These guys came through for us again! Replaced the sensors in our tires. Great service as always.read more

Wonderful experience! I had a tire with a slow leak over the weekend and took my car in on Monday…read more They got my car in fast and the guy at the desk was super nice. It was such an easy fix that they didn't even charge me. I will definitely be going back here to get my tires when I need new ones.

The staff at the Star location were extremely accommodating in getting me in for an alignment after…read moreI missed my appointment by over an hour due to my own error. They were able to get me in well before the end of the day and I could not be happier with the service I received.

Made online appointment for a wheel alignment. Entered my vehicle's information as requested. Had…read moremy vehicle towed to the shop to be greeted by technician to say he was unable to do it due lack of the right equipment.

Service was quick, great quality and the price was much less than the original quote. Highly…read morerecommend this place.

I've always had good experiences at this location. But the last time I went the kid in the front…read morehad zero customer service skills. He made me wait in line without an explanation for almost 10 minutes while he was calling his vendors for lead times on something. Just hearing him speak to the vendors you can tell he either had no experience or just wasn't trained properly. He could have spent 3 seconds seeing what I needed instead of making multiple phone calls. They weren't busy, there were only 2 other people in there.

Very helpful employees as they help us us twice; once to install new headlamps and the other to…read moreinstall new windshield wipers! I definitely recommend them.

I have been in this store twice this week and everyone was very helpful. It's my new go to Auto…read moreParts store.

My husband brought my 2019 Subaru Forester Sport in on Monday to have the tires switched. What…read moreshould have been a routine service turned into an extremely disappointing and costly experience. When the work was completed, we were initially told that two lug nut studs had cross threaded. After inspecting the vehicle ourselves, it became clear that every lug stud had been cross threaded. Rather than taking responsibility for the damage that occurred during the service, the staff repeatedly insisted that they were not at fault. Ironically, throughout every conversation, they continually emphasized that Subaru lug studs are well known for being easy to cross thread. If they are aware of this common issue, then they should also be aware of the proper procedures required to prevent it. Lug nuts should be started by hand for several turns before any tools are used, and the final torque specification for this vehicle is 89 ft-lbs. These precautions exist for a reason. Failing to follow them can easily result in damaged studs. I first spoke with David, who repeatedly gave the same explanation without addressing any of my concerns. I then spoke with Micah in person and requested to review the security footage so I could see how my vehicle had been handled. Instead of taking my request seriously, he chuckled , answered the phone to help another customer, then returned and asked if I wanted to schedule an appointment to have the damage repaired. I found that response incredibly dismissive and unprofessional. To make matters worse, I was quoted approximately $90 per stud to repair damage that occurred while my vehicle was in their care, bringing the estimated repair cost to nearly $1,800 for every lug nut stud . Fortunately, I have the knowledge and ability to replace the studs myself, so I am only spending around $100 on parts. Most customers would not be in that position and would be forced to pay an enormous repair bill for something they did not cause. I have documented everything, including photographs of the damaged studs and records of my conversations with the staff. What is most upsetting is not simply that the damage occurred, mistakes can happen in any business. What is unacceptable is the complete refusal to acknowledge the possibility that it happened during their service, the dismissive treatment I received when I asked reasonable questions, and the expectation that I should pay to correct the damage. I have never experienced such poor customer service. A reputable business stands behind its work, accepts responsibility when mistakes are made, and works toward a fair resolution. Instead, I was met with denial, repeated excuses, and a complete lack of accountability. Because of this experience, I cannot recommend this shop to anyone, especially Subaru owners. I will be sharing my experience anywhere I can in the hope that other customers do not find themselves facing the same unnecessary expense and frustration.

Disappointed & Frustrated If I could give zero stars I…read morewould! We had a deeply disappointing experience at Big O Tires involving the store manager, Samuelito Luna. Despite having a road hazard warranty, our claim was denied based on an incorrect tread depth measurement. Samuelito told my daughter to "go home and show her dad how to measure a tire," using a clearly inaccurate method that benefits the store. We have a recording to him admitting he told my daughter that! Samuelito Luna is training his staff the wrong way to measure tire tread!! YOU DO NOT MEASURE AT THE WEAT BAR! When my husband returned with her the next morning to clarify the mistake, the discussion escalated, and Samuelito refused to refund the cost. His only offer was that he might speak to the owner and maybe we'd see a refund next week. That's not accountability--it's deflection. Was my husband angry, yes, but he started the whole conversation calm but firm. As my husband and daughter were leaving Samuelito then proceeded to tell my husband, "Don't worry, I'll see you around". This experience has left us feeling misled and disrespected. Customers deserve honesty, not questionable measuring tactics and evasive customer service. We hope the owner chooses to take this seriously and restore some trust in their brand. DO NOT GO HERE! THIS PLACE IS A STRAIGHT SCAM!!!!!

I can't help but feeling like I'm getting hooked up, every time I go to this location. I'm not…read moregoing to give away all their secrets, but I've gone in a few times over the years when I need tire-related repairs - punctures, flats, etc. They've been able to do the work promptly, cheerfully, and there was a time where they couldn't get the tire immediately but found a very creative solution that worked out great. Today I visited for two punctures, which required a piece of specialized equipment for my weird rims, which they have there. Zack did me a solid and I was in and out in no time, with a replacement for a dead TPMS sensor and a rotation, for a price you wouldn't believe. I don't know why I've never gone here for actual tires - maybe because I don't live close - but you bet I am from now on! Good stuff guys, keep it up!

Had an appointment. Got there early and they put me right in. Only needed an alignment and tire…read morerotation. They did their work and advised me that the truck was still perfectly aligned and only my steering needed adjustment. (So it wasn't cockeyed when driving straight) rotated the tires and on my way in 30. They didn't charge me because they said I was straight and it was a minor adjustment. Needless to say I was surprised they didn't charge me. Thank you to the mechanic and manager. Will be going back.

I really wanted to like this place. I think it has been in Star a long time and is generally well…read morereviewed. Unfortunately, my experience was disappointing. Found a nail in my wife's driver side rear tire this morning around 9, a slow leak at 26 psi for a 32 psi tire. Called around and found a few places that could do the repair today. Two were in Star, and one of them wouldn't be able to repair the tire until 3 or 4 pm. The guy at Star Tire said I could bring the car over right away and they could take care of me. We dropped the car before 10 am. The gentleman said the car should be ready around 11:30 am. That was fine with us, as we had the other car. We were told that we would be called when the car was ready. We had not received a call by 2 pm and we were out doing an errand so we dropped by. The same gentleman told me that they had tried two prior repairs of the tire, but leaking persisted. They were on their third try. I've never had a flat take three attempts to repair. We were told the car would be ready shortly. We decided to wait in the car. The repair was completed within about 10 minutes, we paid, and were preparing to leave. Dan, who I believe is the owner, told us to check and make sure that the key was in the car. It wasn't. Went back in and had to wait another 5 minutes because they didn't know where the key was. It was eventually found and we were on our way. 3 hours after we were told the car would be ready. I appreciate that they were able to take care of my car today. Everyone is nice here, and they seem to do a good business. As I said, they are well reviewed. We just moved to Star in June and I am looking for an auto shop to take care of the maintenance and repair of both our vehicles. Unfortunately, after this experience with ST&A, I'll be looking elsewhere.

Dan and Justin are your guys. These 2 took care of me in a pinch when I needed wheel bearings…read morepressed on my rear axle. They took care of me and didn't charge me out the ass. I would be more than happy to bring my business back to them in a heartbeat. Dan and Justin... you both are awesome! Thanks again.

Very nice group here! No pressure on things you may need to have done but don't choose to. Fixed up…read moremy car quick and gave me a lot of information. The most affordable prices as well. I will definitely keep coming back!

Jiffy Lube is the best on State Street in Boise, we always get the best customer service. The…read moreprices are good compared to other places. I was in there today September 3rd forgot my coupon I asked if there would be any way to get my 15% off reply no problem. The other thing I like with newer cars Jiffy Lube will send a reminder to get air filters changed. Thank you to all Jiffy Lube employees you are the best!!!