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    Wallingford Inn

    1.0 (1 review)

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    9 years ago

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    Hilton Garden Inn Wallingford/Meriden - Guest room

    Hilton Garden Inn Wallingford/Meriden

    (45 reviews)

    $$

    On May 21st, I checked into Room with no issues. On May 22nd, at approximately 5:00 AM, I checked…read moreback into the same room with Jessica at the front desk. At that time, I specifically mentioned that I had placed the "Do Not Disturb" sign on my door and expressed my hope that it would be respected, as I would not be returning until later that evening due to scheduled meetings. When I returned to my room at approximately 8:45 PM, I was shocked and disturbed to discover that the room had clearly been entered despite the "Do Not Disturb" sign being displayed. The condition of the room was completely different from how I left it: The lights and lamps were turned on, although I left them off. The window shades were fully opened. The bathroom light was on. My clothing bag had been moved from the table to the chair. The nightstand and desk drawers were left opened. The bed cover that I intentionally placed on the floor had been put back onto the bed. I had to go to the front desk, request NEW BEDDING, place the Sheets and all on myself due to the Bed Cover being placed back on the bed which was on the floor! Personal bathroom items had clearly been moved or touched. This situation is extremely disturbing and unacceptable. A guest's privacy, personal belongings, and explicit request not to be disturbed should be respected at all times. To return to a room that had been altered in so many ways without authorization left me feeling uncomfortable and violated. Very disappointed with Charlotte-Burke-Thompson (Front office Manager) and Maguette Loechner (General Manager). This will never be a stay for me ever again, even if it means going to a Marriott Property or others!

    An event I attended did not order any vegetarian meals. Enid realized that I was looking for those…read moreoptions and offered to have a sandwich made. It was not just a slapdash piece of lettuce and a tomato but a warm panini. Caring and thoughtful, thank you Enid.

    Residence Inn by Marriott New Haven Hamden

    Residence Inn by Marriott New Haven Hamden

    (13 reviews)

    We stayed at this newer RI north of New Haven for one night. Unfortunately given the busy holiday…read moreweekend there were no rooms available for elite member upgrade. Patricia at the front desk was an excellent ambassador for this hotel with her wonderful customer service. The room while newer and in great shape seemed smaller than the older style RI suites with two separate rooms. Otherwise it was very a nice room. The breakfast had real plates and glassware but was lacking in food choices - a bit surprising for a RI property. The price was typical and not as expensive as other properties on a holiday weekend.

    Nice-looking hotel on the outside, but once inside, your experience depends entirely on whether you…read moreare on the right floor. Housekeeping does a good job of preparing the room for check-in, but service during the stay is hit or miss. When we visited, nearby apartments were being remodeled, so many residents from those apartments had been moved into this hotel temporarily. This seems to be a common situation at many Residence Inns across the US. Anyway, some of the long-term residents seemed grateful and happy with the arrangements; others clearly resented them. I can understand. Being trapped inside a studio when you may have lived in a one- or two-bedroom apartment can be hard. However, some guests were extremely noisy. The top two floors are generally supposed to be quieter, but there were loud noises, verbal fights, and arguments, some of which woke us in the middle of the night. One elderly lady paced the hallway crying. When asked what was wrong, she said she was being ignored and mistreated by her family. This is not really a hotel for Bonvoy Elite members (BEMs). All of this may be tolerable for a day or two, but it is not a great place for a long stay, especially when you are working. The Wi-Fi constantly goes down, and there is no special Wi-Fi option for BEMs. The front-desk staff was nice and accommodating, but they are employees and likely work within Marriott's administrative limitations. One day, the hotel ran out of eggs, and one employee ran out to get more. We were never told that the breakfast hours had been adjusted. Sadly, at almost all Residence Inns these days, breakfast is wrapped up by 9 a.m. Not so at high-end hotels, where breakfast continues until 10:30 or 11 a.m. Who the heck is up and ready by 9 a.m.? This is absolutely disingenuous to say that breakfast is offered but then to wrap it up at a time when most guests are ready to eat. Profiteering through cuts to service staff seems to be the direction Marriott and Residence Inns have taken. There was a time when they offered luggage assistance, nice breakfasts with variety, and clean facilities. Now, the quality of facilities and service is really shoddy. This problem is not unique to this facility; it applies to Residence Inns more broadly. Overall, Residence Inns have been mismanaged the last few years. There is certainly demand for Marriott to create apartment-like facilities for BEMs, with better-equipped kitchens, better beds, and clean, allergy-free furniture.

    Hamden Hotel & Suites - Interior

    Hamden Hotel & Suites

    (7 reviews)

    This is my FIRST and LAST time here!…read more I'm moving out to CT. Stayed here, with my bf and his parents, along with another relative (who flew out here to help us with the move). Checked in on 4/21. At first I didn't know what room E and I would be staying in. We asked the front desk employee for help. She was so disrespectful.. Rolling her eyes, while saying "you don't know what room you're staying in" laughing and all. We said "no, we don't". I then proceeded to give the name of the individual who the reservation was under. Her attitude went from poor to very nasty real quick! She was like "first name isn'f right lol". I then gave another name to which she then replied with "wow, okay very good haha". Like, really? How unprofessional can one be!? So.. the first room that my bf and I were given was absolutely DISGUSTING!! There is hole in bathroom door, room smelled gross, bathroom has tools and a can of WD-40 on sink counter, and it smelled like some kind of aerosol odor in there! So of course, I reached out to my bf's mom and she went to the front desk and asked for another room. The woman working was incredibly rude. She didn't want to deal with any guests. After his mom explained what was going on and how gross the room was, the employee gave us another room. As we walked away, she was acting shady. All she wanted to do was hide and be on the phone. She tried to make it where nobody could see or hear her. Well, that did not work. She stared me down and I could hear her talking smack. How incredibly disgraceful and sneaky.. for real! We went in and inspected it before getting our luggage and moving in into that room. Everything looked great.. Until we noticed mold in the bathroom! Yes, you heard that right.. MOLD on the wall of the SHOWER/TUB! TV does not work either. The toilet leaks when flushed. This hotel was so much nicer 17 years ago... It has changed DRASTICALLY! Not in a good way. The employees are nasty, They clearly do not want to work, nor be bothered. All they wanna do is hide and be on their phone! Hot tub, that is puny! Oddly shaped IMO. Pool is on the smaller side. Good thing I'm never coming back to this DEPLORABLE hotel. It's gross and poorly up-kept!!

    There are bugs in the room! I don't mean one kind of bug but different kinds that bite! The hotel…read moreneeds to close down and take care of this stat before others get hurt. My husband and I ended up in urgent care because of the bites! I wasn't able to take pics of my husband's bites that were also huge but here's my hand the day after. To the management (that I tried getting in touch with everyday for a week after our stay- your voicemail is full! ) I heard that ppl complained everyday about bites and you still are not doing anything about it. Shame on you!!!!

    Wallingford Inn - hotels - Updated August 2026

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