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    Wallingford Inn

    1.0 (1 review)

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    9 years ago

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    Residence Inn by Marriott New Haven Hamden

    Residence Inn by Marriott New Haven Hamden

    (12 reviews)

    We stayed at this newer RI north of New Haven for one night. Unfortunately given the busy holiday…read moreweekend there were no rooms available for elite member upgrade. Patricia at the front desk was an excellent ambassador for this hotel with her wonderful customer service. The room while newer and in great shape seemed smaller than the older style RI suites with two separate rooms. Otherwise it was very a nice room. The breakfast had real plates and glassware but was lacking in food choices - a bit surprising for a RI property. The price was typical and not as expensive as other properties on a holiday weekend.

    Skip visiting as top tiered status benefits isn't always honored…read more As soon as I walked in the guy behind the counter seemed annoyed. In fact he acted like he was going to walk away from the front desk when I was trying to check in. Apparently he was annoyed because I didn't respond to a text message in the Marriott app which doesn't always trigger a notification on my phone. I really didn't care for this reaction as long as I got a clean room and got a later checkout time. Needless to say this was the first time I was given a flat no when requesting a later checkout. Usually if there is high volume or conflict there is some negotiation and that is fine but this time it seemed like a continuation of the bad attitude. Strangely enough it seemed approved in the app later which is most likely to make it look like I received my benefit to corporate but in reality not. The next day my key didn't work to get into my room earlier than usual. Skip visiting if you have status.

    Hamden Hotel & Suites - Interior

    Hamden Hotel & Suites

    (5 reviews)

    Perfect for my needs which was find a place so I can get off the highway in terrible weather…read more Friendly staff. Uncomfortable bed. I would stay there again.

    This is my FIRST and LAST time here!…read more I'm moving out to CT. Stayed here, with my bf and his parents, along with another relative (who flew out here to help us with the move). Checked in on 4/21. At first I didn't know what room E and I would be staying in. We asked the front desk employee for help. She was so disrespectful.. Rolling her eyes, while saying "you don't know what room you're staying in" laughing and all. We said "no, we don't". I then proceeded to give the name of the individual who the reservation was under. Her attitude went from poor to very nasty real quick! She was like "first name isn'f right lol". I then gave another name to which she then replied with "wow, okay very good haha". Like, really? How unprofessional can one be!? So.. the first room that my bf and I were given was absolutely DISGUSTING!! There is hole in bathroom door, room smelled gross, bathroom has tools and a can of WD-40 on sink counter, and it smelled like some kind of aerosol odor in there! So of course, I reached out to my bf's mom and she went to the front desk and asked for another room. The woman working was incredibly rude. She didn't want to deal with any guests. After his mom explained what was going on and how gross the room was, the employee gave us another room. As we walked away, she was acting shady. All she wanted to do was hide and be on the phone. She tried to make it where nobody could see or hear her. Well, that did not work. She stared me down and I could hear her talking smack. How incredibly disgraceful and sneaky.. for real! We went in and inspected it before getting our luggage and moving in into that room. Everything looked great.. Until we noticed mold in the bathroom! Yes, you heard that right.. MOLD on the wall of the SHOWER/TUB! TV does not work either. The toilet leaks when flushed. This hotel was so much nicer 17 years ago... It has changed DRASTICALLY! Not in a good way. The employees are nasty, They clearly do not want to work, nor be bothered. All they wanna do is hide and be on their phone! Hot tub, that is puny! Oddly shaped IMO. Pool is on the smaller side. Good thing I'm never coming back to this DEPLORABLE hotel. It's gross and poorly up-kept!!

    Wallingford Inn - hotels - Updated May 2026

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