Erin Moore and Melissa MacFerren really went above and beyond in helping my fiance and I close on…read moreour first home. They answered every question we had, met with us in person to explain concepts we were having a hard time understanding, and even allowed us to make a big last second change to our down payment at the very last minute, causing a lot of extra work for them. They never complained, were always friendly and patient, and just felt so much warmer and friendlier than I ever expected my lender to. I thought loans came from banks, but it turns out, with Erin and Melissa, it comes from warm humans with beating empathetic hearts, who actually care about you and do everything they can to make your experience as pleasant as possible. Oh yeah, and they DEFINITELY know their @#$%... Thanks Erin and Melissa! (And Jennifer too, who we didn't work with much but was also wonderful)!

Erin is a true gem! One of a kind without a doubt! I feel truly blessed to have found such a…read morehelpful person with tremendous knowledge about the lending process! I interviewed about 15 lenders and Erin made an impression I will NEVER forget! She even spent time on Saturday and Sunday helping me!!! She answered every question I had and provided very in-depth answers! She is no doubt an effective communicator, which I always appreciate! Last, but actually most important, her honesty was most appreciated. Integrity is everything to me and she went out of her way to ensure she disclosed every little detail. HIGHLY RECOMMEND ERIN!!! THANK YOU!!!

If you need to use the drive thru, go to the Butler location. No matter what time I come to this…read morelocation I'm in the drive thru for at least 15-20 minutes for a simple deposit or withdrawal when their ATM isn't working. They're never super busy inside so I'm not sure why it's a continuous issue. Maybe they need a teller specifically for their drive thru.

I have done my personal banking with OneAz Credit Union for many years. I have always been very…read morepleased with the one on one customer service provided by each employee. When it was time for the business I work for to change banks due to continued frustration, I talked to the owner about OneAZ on Hwy 89. Amber Young went above and beyond to make the transition flow as easy as possible. The communication she offered between phone calls, emails, etc. to keep us informed on the progress of many small details was greatly appreciated. The only regret we have in not moving to them sooner. I highly recommend them for business or personal banking.

I am not a member but had a question: do you issue cashiers checks and if you do is that for…read moremembers only or to the public? I was on hold for almost 25 minutes and nobody answered the phone. There is just so many prompts. I went through all the prompts and nobody answered the phone and I was waiting for someone to answer the phone for 25 minutes on hold finally I hung up, and that was my experience with this Bank. I'm guessing that you cannot talk to anyone to ask questions and they don't provide any services to the public and only members. I'm not too sure but that's what I'm assuming.

Yesterday, I needed a new card printed and their system was glitchy but they worked hard to…read moretroubleshoot it and made at least 7 attempts which was appreciated because there are hardly any DFCU in this region of AZ. Thank you so much and for resetting my app so I could use mobile banking again

Someone breached my accounts and Mamie Sechrest was so extremely helpful and turned this awful…read moreexperience into something not so awful. She was wonderful! I left the Credit Union in a much better mood than when I walked in. Thank You so much Mamie! Cindy Burson 1/21/2025​

I don't even bank with them but I had an issue with my bank and the helped me right away! amazing…read moreservice!

Brian Woods is absolutely amazing. His attention to detail and his communication skills are…read moreunmatched. I believe that when it come to real estate transactions it is so very important to have the right team working together to make sure things get done correctly and most importantly on time. Having Brian on your side is definatly to start of a good team. Thanks for all you have don Academy and I hope to use you for any Mortgage needs I have in the future.

Jeremy and his team at Academy made our first time home buying process 100% stress free. I…read moreappreciate him always being available to answer any and all questions we had. We absolutely love our new home but if we ever decide to move and buy again, he will be the guy to call! Thank you for everything, Jeremy! You are the best in Flag!!

I'm writing this review because of that crazy one star review, if you look at his other reviews…read morethey are all 1 star. Tylan mortgage is top notch, A+, Andy is on his game and will take care of you without a doubt. I have used Tylan twice with no issues and am very happy with my experience.

Getting my mortgage through Tylan Mortgage was by far, the worst experience I've ever had with any…read morecompany. Literally, outside of personal matters of course like a family member dying, nothing has caused me more anxiety and stress and frustration as trying to get our loan through Tylan. Firstly, Andy works with zero urgency - throughout the entire process he requests you, the customer, to do to things instantly but then when you need him (the one who is actually getting paid) to do something it's all quiet on the western front. We were watching rates move up daily and for some reason he wouldn't lock in despite me asking about locking in multiple times. I had to eventually lock in with a different lender (took like 20 mins to do with a normal broker) just to get him to finally lock in - inexplicable why he would cost his clients thousands of dollars like this. Then when he did finally lock in (at a much worse rate than if he had just done it like normal at the first opportunity), it was with some crazy fly by night bank in the Midwest that wanted mountains of paperwork outside of the norm. Everyone that I talked to, including several financial professionals, had never heard of such docs being requested for a owner occupied home mortgage and always remarked with things like: "Why would they need that?" "Is this a legitimate lender?" "What kind of company is working on your mortgage?" This lender asked for my CPA to write a letter stating that the loan would not be a burden on my finances and Andy said he had seen this before and encouraged me to find a way to get my CPA to write this letter. When I spoke to my CPA about it he sent me a letter from the American Institute of Certified Public Accountants explaining that CPAs are not even allowed to write these kind of letters. Given that Andy had already come across this before (probably from using weird lenders like this in the past), he should have already known that what he was asking me to get was not even allowed. Oh another great example of Andy's incompetence - he did not ask me in his initial doc request to get tax transcripts from the IRS. So then A MONTH later into the loan process, he finally tells me that he needs these transcripts. But the IRS' processing time for them is like 2 weeks which was less time than we had before the closing date. A totally unnecessary (and stressful) position to be in when as I would come to find out, requesting tax transcripts is part of any other professional broker's initial doc request. We would have had plenty of time to get these multiple times over if he had just asked for them on day 1. These are just a few out of dozens of stressful problems created by Tylan during the process. The other main thing I would caution people about is the lack of communication. Andy can blame the lender or whoever he wants for the docs requested etc. but he has no one to blame other than himself for not communicating professionally with his customers. He'll say all the right things on the phone like: "I'll be working all weekend so just reach out anytime if you need anything." So then on Saturday at Noon I'd run into a paperwork issue and call him, no answer. Call again an hour later, no answer, leave a voicemail, send an email, and then he'd get back to me at like 2pm on Monday. This happened multiple times, classic over promise and under deliver and was always very difficult to reach. And when I did manage to talk to him, he refused to answer my questions. For example, I asked him 3 separate times who the lender was that he was trying to get my loan approved with and he never answered. He'd be like "oh don't worry, they're a big one." He flat out would not answer the question and I was only able to find out who this bananas lender was when I signed the final loan docs to discover Plains Commerce Bank - a tiny bank with only 9 branches in North and South Dakota - yeah, they're a mortgage powerhouse alright. Well, he finally got the loan done literally hours before our 45 day closing/signing time so you might think kudos are in order but no, that was due to endless work on my part and others working late at night and on weekends to fix problems created by Andy like some of the ones I've outlined above. And then even after we closed on the house we were still hounded by Plains Commerce Bank for months because they said Tylan messed up something on our loan paperwork and they wanted us to provide them with MORE FINANCIAL STATEMENTS... MONTHS AFTER CLOSING. And of course, as you can predict by now, Andy did nothing but tell me that we had no choice but to give these docs to them... and as you also can predict by now, he was wrong. We didn't and they eventually gave up and went away and sold the loan to a large lender, that people outside of the northwest block of Sioux City, have actually heard of.