I called this office to transfer my insurance from out of state in December 2024. they said they…read morehad it covered. In February 2025 I got a letter from ADOT saying they hadn't received new Arizona insurance since registering my vehicle in December. I called this office ten times over four days with no answer. When I went in, they offered no solution saying there was some sort of issue, and I was forced to cancel my policy and switch to Geico. Terrible service and plain refusal to do their job forced me to leave this honest 1 star review.

I cannot believe I went this many years in my life without knowing what an insurance agent SHOULD…read morebe like! I transferred from another State Farm insurance agent just a few days ago and Harrison and his team have already jumped in with both feet, welcome my calls and are figuring out a few sticky issues with my insurance policies. I am so impressed already! Best thing I did! Thanks Harrison!

Keith is amazing !!!! Honest friendly and will always do his best to save you $$$$$ !!!! I love…read morethat Keith is a Veteran and is very involved in the Flagstaff community !!! I highly recommend Keith for all your insurance needs !!

This review is long overdue. Let me just start by thanking Keith for such personable service. I…read morecalled Keith when we were in the middle of a home purchase last December to get a quote for home insurance. He researched the proper insurance needed for our home and offered quotes and explained everything thoroughly. Since then I have needed to make changes to the insurance and Keith has been very accesible and responds to email and phone calls promptly. I would 100% recommend him. He's even sent me birthday greetings on my birthday. Thank you Keith for being so personable and easy to work with!

We shifted all of our insurances, home, cars and life over to Richard Sanchez's agency. Never had…read morewe had folks so eager to help us through a very difficult process. Richard's staff went well beyond what we had expected. In the retail business we called this "Superior Customer Service". Thank you folks.

The agents aren't very friendly, Alejandra hung up on me while I was still speaking. Somehow they…read morealways have "technical difficulties" when got you ask to go over your bill. I spoke with Allison and Alejandra, both seem to have way more important things to do with their time.

Highly responsive to questions and great at providing timely and needed information. Jennifer is…read morewonderful at making insurance very easy.

From the owner: Life's Better When You're Protected Under Our Roof…read more As your local American Family Insurance agent, I'm dedicated to helping you protect your dreams. My team and I are residents of your community, so we understand the importance of building strong partnerships with our friends and neighbors. Our unique background, training and experience allows us to provide personalized coverage for everything that matters most, including:- Auto- Home - Life - Rentals - Contractors - Home and Condo Association- Business Owners Package - And more Services

Love this Allstate Agency. We have all our coverage here. They have Life and offer Financial…read moreServices. Everyone here is very positive and motivated to help you with all your insurance needs!

" I have my home, vehicle and boat insurance with James and I have been very happy with his service…read more"

DO NOT GET A POLICY WITH.....Good News Insurance & Financial Services (Jim) is the worst car…read moreinsurance service I have EVER been provided. Being six three years old, I've had a lot of policies over the years and this by far exceeds the worst customer Service EVER. Not only does he not call you/me back, he lied to me about the when my policy canceled, told me I had a suspended license because HE did not have the customer service etiquette to let me know my bill was due. Please do yourself a favor and do NO business with Good News Insurance and Financial Services!

I had State Farm through this agent for 3-4 years and never had a problem. To lower my premium I…read moredecided to check rates with other companies. Progressive Insurance came back with a lower quote. The agent on the phone said it was the same exact coverage as my previous policy. I had this insurance for a few days when I decided to trade my 2022 car for a 2024 and I called Progressive to transfer my coverage to the new vehicle. The agent said that my premium actually decreased. Hmmm. I then looked at all my documents and lo and behold Progressive had not given me Collision and Comprehensive coverage as they said they had. I had driven the new vehicle for 1800 without that coverage. I was able to reinstate my State Farm policy without a hitch with Lindsy at this agency. She was very nice and extremely professional. Thank you for your help. Progressive Insurance needs to spend less money on Flo and more on competent on line agents.

Matt and his team provided great service and made us feel welcome to the community after moving…read morefrom Phoenix. We have autos, home and umbrella policies so are fully protected. Mike

The front staff in the office were kind and attentive. Mr…read more Redfern himself was professional and listened to what I had to say. I highly recommend them.

Haley Fogliano at the Brandon Redfern State Farm Agency was a pleasure to deal with! She gave me…read morethe best customer service I have had at an insurance company in years - set up a home policy quickly and got me a great rate! I would gladly recommend her (and will) to anyone that needs help with insurance needs.