We shifted all of our insurances, home, cars and life over to Richard Sanchez's agency. Never had…read morewe had folks so eager to help us through a very difficult process. Richard's staff went well beyond what we had expected. In the retail business we called this "Superior Customer Service". Thank you folks.

The agents aren't very friendly, Alejandra hung up on me while I was still speaking. Somehow they…read morealways have "technical difficulties" when got you ask to go over your bill. I spoke with Allison and Alejandra, both seem to have way more important things to do with their time.

Keith is amazing !!!! Honest friendly and will always do his best to save you $$$$$ !!!! I love…read morethat Keith is a Veteran and is very involved in the Flagstaff community !!! I highly recommend Keith for all your insurance needs !!

This review is long overdue. Let me just start by thanking Keith for such personable service. I…read morecalled Keith when we were in the middle of a home purchase last December to get a quote for home insurance. He researched the proper insurance needed for our home and offered quotes and explained everything thoroughly. Since then I have needed to make changes to the insurance and Keith has been very accesible and responds to email and phone calls promptly. I would 100% recommend him. He's even sent me birthday greetings on my birthday. Thank you Keith for being so personable and easy to work with!

Absolutely. Without a doubt. The finest insurance experience I have ever had. This went above…read moreand beyond competitive rates. His level of service and personal attention toward all of our financial and professional needs was exemplary. Our family only wishes he could write policies where we live now in California. :-)

They are always so very helpful and extra friendly! They are super fast with responses and any…read morechanges we need to do to our policy!

I saved a ton of money and was shocked at how much when I switched my insurance to be with them!…read moreI've been with them for years now and both Mary and Laura are an absolute pleasure to work with. A+ in my book. Here's an example of why: There have been many changes in life recently this year, all of which challenging yet accepted. Even more so now with the covid-19 hitting our world with endless hurdles to overcome. I just had a brief conversation to update Mary on the many changes now that things are officially updated. Legally never in my life have I felt someone cared so sincerely. My family never made me feel that level of support I just felt from that short phone conversation. I always appreciate her and Laura truly doing their best for everyone. This is a time when good people are working hard to stay on top of things and trying to help others. These two personify what I believe good businesses should encompass and strive for. I appreciate their level of care and intention, as well as their dedication to their customers.

They have been incredibly helpful and proactive as we needed and changed a variety of policies and…read morecoverages due to moving a few times in a short period of time. I wish all agents would be as kind, helpful, proactive, and smart. We are more than pleased with her service and advice.

The front staff in the office were kind and attentive. Mr…read more Redfern himself was professional and listened to what I had to say. I highly recommend them.

Haley Fogliano at the Brandon Redfern State Farm Agency was a pleasure to deal with! She gave me…read morethe best customer service I have had at an insurance company in years - set up a home policy quickly and got me a great rate! I would gladly recommend her (and will) to anyone that needs help with insurance needs.