Someone breached my accounts and Mamie Sechrest was so extremely helpful and turned this awful…read moreexperience into something not so awful. She was wonderful! I left the Credit Union in a much better mood than when I walked in. Thank You so much Mamie! Cindy Burson 1/21/2025​

I don't even bank with them but I had an issue with my bank and the helped me right away! amazing…read moreservice!

If you need to use the drive thru, go to the Butler location. No matter what time I come to this…read morelocation I'm in the drive thru for at least 15-20 minutes for a simple deposit or withdrawal when their ATM isn't working. They're never super busy inside so I'm not sure why it's a continuous issue. Maybe they need a teller specifically for their drive thru.

I have done my personal banking with OneAz Credit Union for many years. I have always been very…read morepleased with the one on one customer service provided by each employee. When it was time for the business I work for to change banks due to continued frustration, I talked to the owner about OneAZ on Hwy 89. Amber Young went above and beyond to make the transition flow as easy as possible. The communication she offered between phone calls, emails, etc. to keep us informed on the progress of many small details was greatly appreciated. The only regret we have in not moving to them sooner. I highly recommend them for business or personal banking.

Talk to someone on the phone at Wells Fargo and we were told the bank manager should've been able…read moreto give my elderly mother a contact to get this resolved because once again they're trying to take that money out of her checking account that this person billed for when they never fixed the issue and installed something incorrectly, and it was the wrong part! She has provided more than ample proof showing that she had to take it to another mechanic immediately to actually get it fixed correctly, but Wells Fargo wants to keep paying out to the scammer almost $400.

Old facilities. Understaffed. Teller said she wasn't authorized to discuss rates on promotional…read moreaccounts. Would need to talk to manager who seemed busy on teller line. There was a visually handicapped senior in front of me in line whom a staff member came and made small talk with and left. Made no attempt to wait with him and guide him. I did that. Amazing lack of service.

So happy to find this atm. Since traveling around, I found 2 handfuls of cash stuffed in various…read morepurses and an envelope. No idea what I was doing but was super happy to find $227 random bucks! So I wanted to get into my account so I didn't spend it on coffee and pizza- haHA. I need to get some tires so yes, I was grateful to locate b of a cuz this area has lots of local banks and credit unions etc. Thx bank of A. I'm a long lifer !

I was having trouble making an international wire transfer in the online portal so I went to this…read morebranch for direct assistance. It was a busy Monday morning, but Bobbie-Lynn helped me quickly, efficiently and was so genuinely kind. Thank you for turning a frustrating online experience into a great one!

I am not a member but had a question: do you issue cashiers checks and if you do is that for…read moremembers only or to the public? I was on hold for almost 25 minutes and nobody answered the phone. There is just so many prompts. I went through all the prompts and nobody answered the phone and I was waiting for someone to answer the phone for 25 minutes on hold finally I hung up, and that was my experience with this Bank. I'm guessing that you cannot talk to anyone to ask questions and they don't provide any services to the public and only members. I'm not too sure but that's what I'm assuming.

Yesterday, I needed a new card printed and their system was glitchy but they worked hard to…read moretroubleshoot it and made at least 7 attempts which was appreciated because there are hardly any DFCU in this region of AZ. Thank you so much and for resetting my app so I could use mobile banking again

5-Star Review for Chase Bank on Route 66!…read more Traveling through on our Route 66 road trip, I had to make an important stop--not for snacks or souvenirs, but for my son's budget check-in. As a special needs mom, these moments matter, and I'm incredibly grateful for how kind, respectful, and helpful the team at this Chase branch was. The building itself? Massive! Easily twice the size of our local Chase back in Crestwood, Kentucky. It was spacious, clean, and beautifully designed--almost like a bank version of a mini-museum. I came in with all the proper documentation, and I really appreciated the verification process. They didn't just glance at my ID--they actually made sure everything lined up and that I felt secure in the process. Professional and personable. They treated me like a human, not a hassle. In a world where reviews can sometimes lean negative, I wanted to speak up about the positive. This bank did things right. If you're passing through and need to take care of your financial business, I'd absolutely recommend stopping here. Helpful. Respectful. Efficient. Exactly what you hope for--especially when your journey comes with a few extra layers like ours.

Actually showing up for work during business hours! At least 1 of the 3 branches could have opened…read moreeven if it was snowing! Grocery stores, ski outfitters managed to be open. The bank? No, And why not?

Could not possibly be worse. When the pandemic hit service all but disappeared. Most branches…read morewere closed and the only one open, their main bank, had really poor service. To top that off it was clear that they really did not care. It got so bad that we transferred most of our accounts to Bank of America which was not all that impacted by the pandemic. Even today you have to wonder if the office nearest to use will be open and sometimes even when they are they are certainly not interested in servicing their customers. The last time I was there they had three tellers, two of which were completely ignoring the people in line. PROBABLY THE ONLY GOOD THING YOU COULD SAY IS THAT IT IS GOING TO BE REALLY DIFFICULT FOR THEIR SERVICE TO GET WORSE BUT THEY ARE PROBABLY UP TO THE CHALLENGE.

The worst experience I have dealt with a bank. I understand that due to COVID, businesses are…read moreshort-staffed. I have had an issue with my account that required me to go into the branch to resolve. Although the staff was amiable, they seemed to have no knowledge of how to fix my account. After 30 minutes of waiting at the bank, I was told it was resolved. When I showed the employees that this wasn't the case they told me to call the hot-line...I have been calling for 5 days to no avail. Super disappointed

So Christian at this particular location was professional, but he wouldn't let mother listen to the…read moreconversation with the fraud department because the fraud department wouldn't allow it. They put the fraudulent charges from a mechanic In Mesa, that review is actually on yelp, saying that he proved he did the repair but no one ever disputed he did the repair but what he did was put the wrong thermostat upside down in the car so people should really reconsider using Wells Fargo because there are multiple complaints with the Attorney General and the Better Business Bureau about their fraud department allowing scammers and other crooked people to charge things when the correct work wasn't done or the work wasn't done at all.

It's takes less than a minute to change your store hours please do accordingly so people don't…read morewaste there time.

As an over 40year customer of National Bank of AZ, I really hated to arrive only to find the…read moreparking lot full of non-customers that were trying to avoid paying the downtown parking fees. All the Banks and other downtown businesses have been forced to hire companies to manage the unmanageable parking situation. Some businesses have had to hire a lot attendant to keep spaces open for their customers! The people at NBAZ are some the friendliest and are truly professionals in every aspect of the Banking and financial services. I wouldn't bank anywhere else!

From the owner: National Bank of Arizona's Flagstaff Branch proudly serves clients in Flagstaff. Enjoy the benefits…read moreof knowledgeable, helpful bankers to get answers to banking questions and benefit from our collection of services, including checking, savings, business and personal loans, home loans, credit cards, wealth management, and more.