5-Star Review for Chase Bank on Route 66! Traveling through on our Route 66 road trip, I had to make an important stop--not for snacks or souvenirs, but for my son's budget check-in. As a special needs mom, these moments matter, and I'm incredibly grateful for how kind, respectful, and helpful the team at this Chase branch was. The building itself? Massive! Easily twice the size of our local Chase back in Crestwood, Kentucky. It was spacious, clean, and beautifully designed--almost like a bank version of a mini-museum. I came in with all the proper documentation, and I really appreciated the verification process. They didn't just glance at my ID--they actually made sure everything lined up and that I felt secure in the process. Professional and personable. They treated me like a human, not a hassle. In a world where reviews can sometimes lean negative, I wanted to speak up about the positive. This bank did things right. If you're passing through and need to take care of your financial business, I'd absolutely recommend stopping here. Helpful. Respectful. Efficient. Exactly what you hope for--especially when your journey comes with a few extra layers like ours. read more

Actually showing up for work during business hours! At least 1 of the 3 branches could have opened even if it was snowing! Grocery stores, ski outfitters managed to be open. The bank? No, And why not? read more

The woman at the counter, wish I had gotten her name, was so patient and friendly. Customer service is one of the main reasons I use chase, and this location did not disappoint. She had short hair and glasses, absolutely adorable lady and a very kind one too read more

I used to love this bank so much when I first got an account here. Since then it's gone downhill a bit, especially since Covid. You can't do anything in person, aside from visiting a teller unless you schedule an appointment. This is typically is a 1-2 week wait. If you only need a quick notary, I find this silly to have to wait so long. The tellers who I have communicated with have always been friendly. The vibe inside is dreadful though. No music or anything. The atm machines in the drive through area are consistently having issues. Won't take cash deposits, having error codes when you try and get money out. It's very frustrating. I am only giving it 3 stars out of 5 because of how friendly the tellers are, and because of how good the customer service folks are if you have to call in. read more

I have had issues with Chase in the past for numerous reasons - mostly dealing with unnecessary technicalities and poor communication from teller to customer. I have worked with Lorraine as teller twice, and both times it was a smooth, pleasant experience. I hope to work with her again in the future. read more

Apparently it's reopened. Lobby was open. Now I don't have to go all the way downtown to do my banking.

Chase as a company doesn't care about its customers. They give you the run around whenever you have a problem. Even if the branch Manager is doing everything in her power to help Chases corporate side is at odds with the local branches and stops the local store from helping. I didn't even know a bank could make an experience so bad but hats off to you Chase! read more

Drive-through ATM, and the option of a driven-through teller window? Sold. Only had a check to deposit and a few dead presidents to steal away for travelin' cash, it was quick 'n easy in and out. read more

Chase Bank - Drive thru ATM and teller windows! - Banks & Credit Unions Near Me - Flagstaff, Arizona

The customer service here is unlike anything that I have been to before. I had come in to do a deposit and someone had noticed something wrong with my account they quickly called over a manager and he helped me immediately. He did all that he could very quickly to help me figure out what the problem was. He was a very apologetic even though it was not his fault in the least bit. It had been a miscommunication when setting up the account he made sure that everything was to my liking prior to me leaving. Normally I'm not a big fan of big Banks that's so far Chase Bank is winning. Thank you Mr McKay for all your help and if this is how well the branch manager responds to a problem I would assume the rest of the crew is taking notes. read more

This bank has tellers that are always courteous. They have two kiosks that help minimize wait time. Yes, if you don't schedule an appointment even if you have a quick item/question, other than the teller's services, you will wait an hour or more, or they will tell you no one available. This is new for me for general branch services. They should have a person that can handle walk-Ins specifically or another teller that can provide that extra level accommodation which should not require an appointment. But, overall, I have a good experience w the service from the tellers or once I am able to get w a banker. They are always genuine & resolve my item. read more

Chase as a bank is only interested in getting your money. They have little interest in really helping clients or their businesses. They really excel at collecting fees and telling you why they can't help you with financial matters. read more

Stopped in to make a deposit and was treated like dog excrement by the teller and treated to an eye rolling sneer by another one. If the folks at my home branch weren't such great people, I'd close my account. The attitude here stinks! read more

I hate this chase bank. They have you waiting forever just to talk to someone. Take the time to go the extra mile to the chase downtown or ANYwhere else but here. Good architecture but poor customer service. read more

Worst customer service ever - only 2 teller lines and they take forever. Tellers are continuously rude and if you have questions they will tell you to go find someone else to answer them. read more

I'm very happy with this location. The customer service is good and I had no problems at all with my deposits and withdrawals. Not much to ask for from a bank other than transactions going through smoothly and I have not had any problems. Definitely recommend it. Thank you very much keep up the good work. read more

Worst bank on the planet. My friend recieved a bad check and chase bank repeatedly told me that the check was not fraudulent. So when she used the money and didnt have it anymore, chase then called to tell her it was fraudulent. Yes after I spoke with multiple managers making sure the check was okay. Because of this they closed her account and flagged her as "fraudulent". Even after paying the debt off, which she was not even responsible for, they made it so there was no way she could open bank accounts in any bank. So basically after ruining her financial reputation, they just told us there was nothing they could do. Yep... read more

I'm not a fan of chase bank anymore. I keep getting treated badly and no one is trying to help me solve my issues. I always have trouble with their atms as well. I've had it and I'm ready to close my account and switch banks. read more

Great location right off I-17 and I-40. Right by Northern Arizona University (NAU). Lanes are very lit and have lots of parking during busy business days. If you don't like the drive-up ATM, there's also another one in the lobby. read more

Great service and friendly people. They even knew me by name after a few months (I went in there all the time). Conveniently located too. Two drive through ATMs and a walk-up ATM. I love banking with Chase and this branch is really good. Recommended. read more