I have NEVER written a bad review before... but I was SHOCKED by the treatment we received…read more We were referred to Heath Symonds by our realtor. Unfortunately we had a HORRIBLE experience with this guy. We filled out the application online, gave him all of our information. He said he would get back to us. We both noticed he ran our application as well as put a hard hit on our credit scores. So he had our information. He emailed us a pre-qual letter maybe 2 weeks after we had been verified & that was a pain in the butt to get from him. While we were viewing homes with our realtor, she was receiving texts and communication from him. Two weeks had gone by and we kept trying to get ahold of him... He called us once during that time but had no real information for us. Then he said he was having phone issues and gave me his wife's phone number and then said he would call me soon. Do you think I EVER got a call from him? Nope. But yet this whole time he could communicate with our realtor. This was BEYOND frustrating. We had no idea how much we even qualified for? So it was like shooting in the dark while looking for homes. We were like "well I guess we qualify for this much of a home because our realtor is taking us to see the place?". So a month after hardly getting any information from this guy, we decide to go with another lender. I communicate this with him and then he calls me immediately (I guess this is what it takes to finally get ahold of the guy?). I ask him if we could please have some of our information that he ran. He is then rude to me while asking just who exactly this new lender is and laughs at me when I don't quite remember the exact mortgage loan officers name. He agrees to send me our information. Do you think I EVER received ANY INFORMATION from this guy??? He not only made our home buying experience more stressful, he was rude, broke every single promise he made to us and hardly gave us any useful information. You want to be rude & communicate with your coworkers but not with your actual clients? Go ahead. But you're going to lose a lot of business acting this way.

While purchasing a new home in Flagstaff AZ my wife and I decided to use Wallace & Volk. Our…read moreexperience met our high standard of professionalism with a personal touch. Chris and his team handled the demanding and very short closing process without missing a beat. Great experience, professionally exceptional service with no good ol'buddy backdoor BS that goes on in Flagstaff. I highly recommend Chris and his team.

Erin Moore and Melissa MacFerren really went above and beyond in helping my fiance and I close on…read moreour first home. They answered every question we had, met with us in person to explain concepts we were having a hard time understanding, and even allowed us to make a big last second change to our down payment at the very last minute, causing a lot of extra work for them. They never complained, were always friendly and patient, and just felt so much warmer and friendlier than I ever expected my lender to. I thought loans came from banks, but it turns out, with Erin and Melissa, it comes from warm humans with beating empathetic hearts, who actually care about you and do everything they can to make your experience as pleasant as possible. Oh yeah, and they DEFINITELY know their @#$%... Thanks Erin and Melissa! (And Jennifer too, who we didn't work with much but was also wonderful)!

I worked with Erin Moore,Melissa MacFerren & Jennifer Berry at PrimeLending. What a great team!…read more The were very professional, prompt, organized and pleasant. They went out of there way to accommodate the fact that I was purchasing from out of state, which requires some back and forth emailing. Erin orchestrated the transaction to make it as smooth as possible. I highly recommend working with them. I've already recommended them to a family member for his next purchase!

Yesterday, I needed a new card printed and their system was glitchy but they worked hard to…read moretroubleshoot it and made at least 7 attempts which was appreciated because there are hardly any DFCU in this region of AZ. Thank you so much and for resetting my app so I could use mobile banking again

glenda carter how do you not recommend very unprofessional and very rude for my grandma who has…read moremental issues she was not caring or cared about anyone very unfortunate we had to close the account cause we couldn't deal with her just crazy

I needed to cash in quite a bit of coinage the machine worked great. Bradley Johnson helped me…read morewith the slips. My husband and I are moving to Texas, and he also helped me to close out our account. He was wonderful to work with. I am hoping we find a Credit Union in Texas that is as good as One AZ. Moving is a big job, and Bradley made this part easy. Thank you! If we ever wind up back living in Arizona, we will be back with this credit union.

Someone breached my accounts and Mamie Sechrest was so extremely helpful and turned this awful…read moreexperience into something not so awful. She was wonderful! I left the Credit Union in a much better mood than when I walked in. Thank You so much Mamie! Cindy Burson 1/21/2025​

Brian Woods is absolutely amazing. His attention to detail and his communication skills are…read moreunmatched. I believe that when it come to real estate transactions it is so very important to have the right team working together to make sure things get done correctly and most importantly on time. Having Brian on your side is definatly to start of a good team. Thanks for all you have don Academy and I hope to use you for any Mortgage needs I have in the future.

Jeremy and his team at Academy made our first time home buying process 100% stress free. I…read moreappreciate him always being available to answer any and all questions we had. We absolutely love our new home but if we ever decide to move and buy again, he will be the guy to call! Thank you for everything, Jeremy! You are the best in Flag!!

I'm writing this review because of that crazy one star review, if you look at his other reviews…read morethey are all 1 star. Tylan mortgage is top notch, A+, Andy is on his game and will take care of you without a doubt. I have used Tylan twice with no issues and am very happy with my experience.

Getting my mortgage through Tylan Mortgage was by far, the worst experience I've ever had with any…read morecompany. Literally, outside of personal matters of course like a family member dying, nothing has caused me more anxiety and stress and frustration as trying to get our loan through Tylan. Firstly, Andy works with zero urgency - throughout the entire process he requests you, the customer, to do to things instantly but then when you need him (the one who is actually getting paid) to do something it's all quiet on the western front. We were watching rates move up daily and for some reason he wouldn't lock in despite me asking about locking in multiple times. I had to eventually lock in with a different lender (took like 20 mins to do with a normal broker) just to get him to finally lock in - inexplicable why he would cost his clients thousands of dollars like this. Then when he did finally lock in (at a much worse rate than if he had just done it like normal at the first opportunity), it was with some crazy fly by night bank in the Midwest that wanted mountains of paperwork outside of the norm. Everyone that I talked to, including several financial professionals, had never heard of such docs being requested for a owner occupied home mortgage and always remarked with things like: "Why would they need that?" "Is this a legitimate lender?" "What kind of company is working on your mortgage?" This lender asked for my CPA to write a letter stating that the loan would not be a burden on my finances and Andy said he had seen this before and encouraged me to find a way to get my CPA to write this letter. When I spoke to my CPA about it he sent me a letter from the American Institute of Certified Public Accountants explaining that CPAs are not even allowed to write these kind of letters. Given that Andy had already come across this before (probably from using weird lenders like this in the past), he should have already known that what he was asking me to get was not even allowed. Oh another great example of Andy's incompetence - he did not ask me in his initial doc request to get tax transcripts from the IRS. So then A MONTH later into the loan process, he finally tells me that he needs these transcripts. But the IRS' processing time for them is like 2 weeks which was less time than we had before the closing date. A totally unnecessary (and stressful) position to be in when as I would come to find out, requesting tax transcripts is part of any other professional broker's initial doc request. We would have had plenty of time to get these multiple times over if he had just asked for them on day 1. These are just a few out of dozens of stressful problems created by Tylan during the process. The other main thing I would caution people about is the lack of communication. Andy can blame the lender or whoever he wants for the docs requested etc. but he has no one to blame other than himself for not communicating professionally with his customers. He'll say all the right things on the phone like: "I'll be working all weekend so just reach out anytime if you need anything." So then on Saturday at Noon I'd run into a paperwork issue and call him, no answer. Call again an hour later, no answer, leave a voicemail, send an email, and then he'd get back to me at like 2pm on Monday. This happened multiple times, classic over promise and under deliver and was always very difficult to reach. And when I did manage to talk to him, he refused to answer my questions. For example, I asked him 3 separate times who the lender was that he was trying to get my loan approved with and he never answered. He'd be like "oh don't worry, they're a big one." He flat out would not answer the question and I was only able to find out who this bananas lender was when I signed the final loan docs to discover Plains Commerce Bank - a tiny bank with only 9 branches in North and South Dakota - yeah, they're a mortgage powerhouse alright. Well, he finally got the loan done literally hours before our 45 day closing/signing time so you might think kudos are in order but no, that was due to endless work on my part and others working late at night and on weekends to fix problems created by Andy like some of the ones I've outlined above. And then even after we closed on the house we were still hounded by Plains Commerce Bank for months because they said Tylan messed up something on our loan paperwork and they wanted us to provide them with MORE FINANCIAL STATEMENTS... MONTHS AFTER CLOSING. And of course, as you can predict by now, Andy did nothing but tell me that we had no choice but to give these docs to them... and as you also can predict by now, he was wrong. We didn't and they eventually gave up and went away and sold the loan to a large lender, that people outside of the northwest block of Sioux City, have actually heard of.

At first I was turned off. They didn't seem to have time to answer my questions. They asked me to…read moremake an appointment. Once I made the appointment, they gave me all the time needed to ask questions and make sure I understood what they were saying. They went over everything in detail until I was satisfied with the process. I can't tell you how great it was to have them work with me to get all my banking needs done. I felt cared for and heard. When the website doesn't give you the information you need or you don't understand what you're doing then you need to go to the bank. Once at the bank this place lets you feel like a local and you will get what you need. I highly recommend this branch. They will take care of you!

Amazing customer service when had to request that previously withdrawn cash was exchanged for more…read morepristine bank notes that would be acceptable to take into a third world country.