I must say the Manger does an absolutely fantastic job at keeping saltwater fish. I'm an…read moreexperienced saltwater keeper. I don't say this for most chain businesses but the tanks look amazing. More importantly the saltwater fish look very healthy. I understand that there is algae on the glass due to the lightning for customers to view. But exceptional job!

Waste of time to go here... one employee at the register and the rest pretending to be busy…read more How is the wait time to be helped over 30 minutes. Might as well get feeder fish on ebay.

We were in the area for the day and had our dog with us, as we walked around we decided to stop in…read moreand take a look. The store was clean, well organized and had a lot of services available. There was the standard treats, toys, food and accessories, but there was also a self serve pet washing area, and a pet play area/ training area. Unfortunately, someone was training while we were there, but from what it looks like, when there isn't a training session you can let your dog into the area for a but. We ended up buying some treats and toys for our dog after walking around the store a couple times and letting him sniff around. The staff was friendly and it was a nice way to kill some time while we waited for an appointment.

High pressure sale to buy 3 get one free on dog chew with beef jerky in it. The sales person Lydia…read moresaid I can return or if exchange for another product if my pet doesn't like it. My dog had diarrhea and vomiting all night after ingesting the collagen with beef jerky in it. I tried returning the remaining 3 of this product that made my dog sick. Told by another sales associate to get something else as exchange. I chose a product that was safe for my dog but this was $6.99 and the ones I was returning was$ 8.99. I was returning 3 and replacing with 3 that was less amount. Sales person and her supervisor, L said I would only get 32 cents back. Sales person said I can get a 4th one free. I said I wanted to an exchange and didn't want the 4th one. L said it's not the company's responsibility that my dog got sick on their product but it was my fault to give it to my dog. I asked to speak to a manager. L said that her manager, D was at the other location and I should go there to speak to him. When I asked when he will be at the location that I was having the issue then she said it's company policy that she cannot give out his schedule. She shoved back the 3 products that I was trying to return and slapped a customer service information card on the counter and told me to handle the matter with them. I told her to process the return and got $21 plus some cents back which is what my original intention was before getting talked into doing an exchange. I spoke to manager D and he immediately told me that L is one of his best employees. Later he did say he will talk to her about customer service. He said it's company policy that they cannot do a prorated exchange on the buy 3 get one free promotion. Beware about the fine print that they don't tell you about "the exchange " transaction on the buy 3 and get one free business. The company is not responsible if your dog gets sick on their product because every dog is different and it's your responsibility for giving it to your dog (even though they highly recommend this product) said by L. I do not recommend this company anymore. I was the Danville,CA location on Crow Canyon Road

We worked with Janelle to help our three-year-old rescue who was showing some reactivity with other…read moredogs, and to reinforce basic commands like sit, down, and leave it. She brought a few dogs from her pack to one of our training sessions and walked us through a structured desensitization exercise, which was incredibly effective. After just one session, we saw a clear improvement and have had very few issues with our dog outside since. Janelle is straightforward, knowledgeable, and clearly understands dog behavior. We appreciated her practical approach and the results we saw so quickly. We'd absolutely recommend her if you're looking for real progress.

Jannell is amazing! We adopted a young German Shepherd dog who was over-reactive both at home and…read moreon the street--especially around people wearing hats or riding scooters. From our first lesson, Jannell was incredibly attentive. She really listens and analyzes the dog's behavior before stepping in. She coached us on how to correct our own movements to better help our dog, and the results have been fantastic. My dog is doing much better, and I love that Jannell provides plenty of tips and exercises for us to work on at home!

This lovely pet store has a couple of resident felines, and excellent staff who care about what…read morethey sell. And they have a LOT of varied toys for your furry friends and all kinds of food and fun accessories too. Back in early April, shortly before adopting the two cats we have now from the KitTea Cat Lounge (another great place!), I stopped in here with my husband to buy some toys for our then 8-month-old, formerly-feral kittens, Nate and Anna. We rechristened them as Bernie (bigger, grey fur) and Ruth (tiny, black fur), renamed in honor of Senator Sanders and the mighty RBG. They go crazy for these rabbit-furred and feathered creations. I feel a bit torn, as I've known some very cute bunnies, and birds for that matter, but with these two cats who chow down on all forms of carnivorous delights, I sigh and let them have at it. I actually bought three of these toys at one point, and one vanished and has never reappeared. I suspect it might have been eaten, though that seems unlikely, but who knows? The cats seemed both fine after, so all's well that ends well? ;-)

wide variety of pet supplies--food, toyes, harnesses, etc;…read morefriendly and knowledgeable staff

I don't have a dog, but I've been in here a few time with friends who do and the service is always…read moreamazing. Really cool curated, store of dog food, dog, accessories, treats, toys, beds, and cat stuff too!

Fancy pants pet boutique!…read more This store was such a delight to peruse and they have a store cat who was quite fetching. Everything was so aesthetically pleasing to the eye and the toys were cute and quirky. I wanted to buy all the cat toys but oof got some sticker shock with some of the prices. These toys don't come cheap. Maybe come here after getting your paycheck because I can see the cat toys and treats easily adding up to quite the pretty penny.  In spite of the high prices, I got my kitties the crinkly tequila bottle and my one cat loves it and it brings me a lot of joy watching him chew on his li'l tequila bottle. Totally worth the price! The worker here also gave us a few kitty treats to go which was a nice surprise. Love the selection of items here! I also learned they have a website where you can buy their goods in case you don't want to go in store.

This review is for the staff only, not the veterinarian. We…read morecame in because our dog has urethral stones and needs surgery. After checking in, we were brought back and the doctor came in within minutes. Unfortunately, his bedside manner was extremely cold and non-empathetic from the start. He attempted an ultrasound and immediately told us our dog needed surgery that same day or his bladder could burst and he could die -- but then said they were not equipped to perform the surgery. The only other option he presented was euthanasia. Our dog is only two years old, and the way this was delivered was very blunt and alarming, with no compassion or reassurance. At one point, he even commented that these dogs are "cute but very expensive" and that we should be prepared, which felt insensitive given the situation. He provided an estimate for surgery but still said he couldn't perform it and couldn't guarantee availability for Monday. He also gave us pricing for euthanasia. The entire interaction lasted about 10 minutes and left me feeling overwhelmed and distressed. That said, the front desk staff completely changed the experience. As I walked out visibly upset, Arianna and the other team members immediately stepped in with kindness and empathy. They took the time to talk with me, provided helpful information, and referred us to another hospital that might be able to help at a lower cost. Their compassion truly made a difference in a very difficult moment. If you're looking for empathetic bedside manner from a veterinarian, I would suggest looking elsewhere. The doctor was disappointing, but the staff deserves recognition for their care and support

I don't know what happened but the SPCA has gone down hill! They have turned into elitist-…read moreMy cat got sick and the doctor takes him to the back to do tests, $500 later she calls telling me she doesn't know what's wrong and basically good luck. I take him to Ocean Ave Vet Hospital and in TWO HOURS not 25 hours later, TWO HOURS, they tell me he has a pancreatitis. How sway? The fact is they looked at me and assumed I couldn't afford the blood work needed to help my cat and would rather have him die than do their jobs! This is not the first time they have done this. In fact, when he had a medical emergency they told me that he couldn't get a MRI to look at his brain bc he has seizures. His seizures put him at risk and it's probably nothing! A couple of months later when I brought my cat back the ER doctor said he was going to have to sedate him. I told him not to bc of what the last SPCA doctor said and he said that wasn't true. Then u see his breath said "probably thought you couldn't afford it." The SPCA

SPCA is the best adoption facility in the area. I adopted my sweetest best friend of almost 9 years…read more(adopted her when she was age 19, be in my early/mid 30s. First cat on my life. Always more of a dog person. But I was worried because of her age she might be on a shortlist for something trickier - especially after first coming to animal control and gaining 4 pounds. But we took to each other immediately. And she seemed to be one sweet healthy cat attached at the hip to me, attached to my people, and patient with dogs and cats in the house for sitting. Have been crushed since but thank you ASPCA tor everything. Even after years I together and tons of water bowlers, routine, cuddles, play time, and a two bedroom with a full kitchen, bathroom, and living room, a litter robot, cat trees and plenty's of scratchers, I discovered she had kidney disease (CkD) at age 18, she lasted another year.

Such a great and clean facility. Ivy and I were so lucky! My intention in April was to save kittens…read morefrom being given away for free and when I got there the owner decided to dump the mom, too. They called her Luna but I changed her name because I never want her to be associated with that family ever. All ties must be severed. I still wonder if I should report them to animal control but let's be real, would anything be done? No, because it's rescues such as SPCA, Dancing Cat, and etc. worry about the health and well-being of the animal. An animal is not just an animal but it's a living and breathing thing that ought to be loved and cared for even if they are feral. Dancing Cat got her in here. In a week this sweet, shy, and affectionate girl was adopted. I was so happy and I still say my blessings prayers as I think about her every single day. Staff that checked us in was kind and patient. He allowed me to sit with her to help get her settled. I didn't want to leave her. Through tears as she watched me walk away, I can look back and accept that this was a great move for her. She now has a family all thanks to Dancing Cat and SF SPCA. I'm forever grateful!!!

I bring my dog, Frankie here every 2 months for her grooming. They do such a great job! Frankie…read morelooks so good with each cut. Thanks PetSmart Frankie's fresh cut

I've been bringing my dog to this PetSmart location for over two years. This visit was a nightmare…read more My regular groomers -- including Ashanti, who was excellent -- were no longer there, and the staff wouldn't give me any information about when she'd be back. The entire grooming roster had turned over, with no way to evaluate anyone's experience, credentials, or how long they'd been working there. I had a bad experience with one new groomer previously (poor cut, left stray hairs everywhere), so I was already anxious picking someone unfamiliar again. I dropped my dog off like any other day and went to work. A few hours later, my phone was flooded with missed calls from PetSmart -- vague voicemails with no real information -- followed by a call from an emergency vet telling me my dog had been brought in. It turns out the groomer, Shannon, had cut her dewclaw so severely that it had to be surgically removed under sedation. PetSmart tried to frame it as a "slight cut," but you don't take a dog to an emergency vet for a minor nick. To their credit, they did cover all of the emergency vet costs -- which, while appreciated, also tells you everything about how serious the injury was. I spent hours not knowing what was happening to my dog. When I finally got her back, staff kept passing me off to different people, no one would give me straight answers, and they handed her back shaved down like it was just a normal pickup. It was traumatic for both of us. I'm sharing this because people deserve to know what can happen when there's no transparency around groomer credentials or experience. There should be a way to know who is working on your pet and what their qualifications are -- not just a list of names with nothing behind them. I don't know if I'll return, and I would strongly caution others to ask questions before leaving your pet in their care.

The cat toy I bought here is high quality, made in the US, and is my cat's new favorite. Store…read morelayout is nice and the employees are friendly. Will definitely come back :)

Love this pet store. They have lots of brands that I can't find elsewhere. My current favorite for…read moremy two senior dogs is Carna4.

Our frenchie was stubborn, and the only place she'd let cut her nails was Wag. She's not that…read moreactive of a dog (go figure), so it's important to trim them since they didn't wear down naturally. She only liked the Dremel-style trimmer instead of the guillotine-style, and they were always accommodating. The staff is friendly, and she loved her visits there.

The good: 24/7, friendly staff, always available, dogs loved going here. The bad: management has…read moreterrible customer service. After coming here weekdays for 9 months, one Monday afternoon a staff member brought our Frenchie out and as I was transitioning him to our harness, she reached her hand out (without asking me) from behind him and got bit (very minor skin break.) Management tells me Tuesday evening that we couldn't come back for 10 days but that a safety committee would review on Thursday. No call, so I would call daily (awful phone system fyi!) and only get front desk staff who would "go ask management" only to say keep calling. Would have been nice to explain what happened to management from my POV but they never talked to us again. And they only made their decision after the 10 days was up and never made clear their process. We were hoping to go back but given how we have been treated, we are happy we found an alternate provider.