I must say the Manger does an absolutely fantastic job at keeping saltwater fish. I'm an…read moreexperienced saltwater keeper. I don't say this for most chain businesses but the tanks look amazing. More importantly the saltwater fish look very healthy. I understand that there is algae on the glass due to the lightning for customers to view. But exceptional job!

I had one of the worst customer service experiences I have ever had at this Petco grooming salon,…read moreentirely because of the store manager, Alejandra. I brought my dog in for her scheduled grooming appointment. She had a small amount of matting, which I acknowledged from the beginning, and I had absolutely no issue paying the additional dematting fee. My dog is professionally groomed every month, and she had actually been groomed in New York just two weeks earlier. There is simply no scenario in which she went from a normal grooming to being so severely matted that shaving was the only humane option. Instead of assessing her properly or discussing reasonable alternatives, Alejandra immediately insisted that my dog had to be shaved. It felt as though the priority was finishing the appointment as quickly as possible rather than providing the service I had booked and paid for. What made the experience unacceptable was not just the disagreement about grooming. It was the way I was treated. Alejandra told me that I was a bad dog owner and implied that I was hurting my dog. That was incredibly disrespectful, completely unprofessional, and factually inaccurate. My dog is groomed regularly, receives consistent veterinary care, and I specifically brought her in to address the small amount of matting before it became a larger issue. Shaming customers instead of educating them is not acceptable. To make matters worse, after refusing to perform the appointment I had scheduled, she asked me to come back to the store in person to schedule another appointment. She had already wasted approximately 40 minutes of my time, refused to honor my existing appointment, and then expected me to invest even more time because of a problem she had created. I left, booked with another groomer, and they had no issue caring for my dog appropriately without resorting to shaving. A manager sets the standard for customer service. If this interaction reflects the leadership at this location, I would strongly recommend taking your pet elsewhere. Pet owners deserve honesty, professionalism, and respect, not insults and unnecessary ultimatums.

I love the way this company pays attention to their customer's needs. Recently, I called the…read morestore to place an order to be delivered. The person answering the phone said they couldn't do that without my coming into the store or calling their customer service. I thanked them and hung up the phone and didn't take any action. An hour later Lindsey, from Pet Food Express Customer Service CALLED ME! Wow! Now, that's beyond any expectations I would have had. I loved that the person at the store level contacted Customer Service on my behalf and that Lindsay then called me. I find placing computer orders a bit overwhelming and so they really took care of getting me the items I needed without my having to work hard to get that accomplished. They have a customer for life!

Today I went to pet express on market Street. I was looking for a harness for a newly adopted dog…read moreand was greeted by an employee named Carrie. she helped me try on many different kinds of harnesses for my newly adopted dog. It was tricky because he was in between sizes on a couple of the brands. she stayed with me the whole time and was patient with my dog and with and in the end, we found a great harness to fit him. Keep him safe and it even looked great! not only did she fit him for a harness she gave me tips on how to make sure it's properly fitted how to keep him safe and even commented on his disposition and how cute he was. be happier about the experience and was very impressed by how out of the way Carrie went to make sure we were taken care of. thank you so much for doing a great job and going above and beyond. I've always loved pet Food express but today's visit was exceptional. Thank you so much!

After just two months of training, the difference in our dog Spoon has been incredible. We can't…read morerecommend her highly enough. When we started, Spoon could be unpredictable and we weren't always sure how to help him succeed. Through her guidance, patience, and consistency, he's become a much more confident and well-behaved dog. He now follows a routine, responds to commands, and has successfully transitioned into her group walks twice a week. What impressed us most is how in tune she is with dogs and their behavior. She has a natural ability to understand what they need while also teaching owners how to communicate with them effectively. As first-time dog owners, that support was invaluable. We're so grateful for everything she's done for Spoon and would highly recommend her to anyone looking for a knowledgeable and caring trainer.

Janell is such a gift to our family! We first found out about her services through her dog…read moretraining. She was kind and smart and taught us how to reinforce training for our dog (Bubbles) as we were preparing to have a baby in the house. We also enjoyed how Janell treated Bubbles so we have also used her services for dog walking 3x a week. Bubbles gets so excited when the Bow Wow Bus comes by. He comes home so happy and tired! 10/10 recommend!

My cat loves his new bed! Thanks Animal House for the friendly service and for stocking the extra…read morelarge cat beds my big cat (14lb) needs. It's a huge upgrade from the cardboard box he commandeered before.

Megan is quite rude! I don't know why anyone shops here, the service is awful and condescending.read more

I don't have a dog, but I've been in here a few time with friends who do and the service is always…read moreamazing. Really cool curated, store of dog food, dog, accessories, treats, toys, beds, and cat stuff too!

Fancy pants pet boutique!…read more This store was such a delight to peruse and they have a store cat who was quite fetching. Everything was so aesthetically pleasing to the eye and the toys were cute and quirky. I wanted to buy all the cat toys but oof got some sticker shock with some of the prices. These toys don't come cheap. Maybe come here after getting your paycheck because I can see the cat toys and treats easily adding up to quite the pretty penny.  In spite of the high prices, I got my kitties the crinkly tequila bottle and my one cat loves it and it brings me a lot of joy watching him chew on his li'l tequila bottle. Totally worth the price! The worker here also gave us a few kitty treats to go which was a nice surprise. Love the selection of items here! I also learned they have a website where you can buy their goods in case you don't want to go in store.

I have been waiting for some time to see Dr. Gerken. My sweet cat has very severe pica and needless…read moreto say life has been pretty tough being so worried about him. I had my first appointment with her yesterday and I feel really hopeful and really cared for. She was so incredibly compassionate, very thorough, and just really warm and wonderful. The support staff Karen and Estefania have also been incredibly patient and thorough and responsive and kind. I am really hopeful that my sweetest boy can live a long, healthy, happy life and I feel like if anyone's gonna help me figure this out, it's gonna be her. Also, my cat developed a pretty strong aversion to being at the vet after several emergency visits, and he was hamming it up and being as social and relaxed as he used to be so, I think that says something.

Great service and care. They always treat my dog and I so well. When I was low on cash, they showed…read moreme and my dog compassion. I am forever grateful for the SF SPCA

I adopted my precious fur puppy here! This was my first time adopting after decades of purchasing…read moredogs from breeders (yes, I know, adopt, don't shop). In my particular case, I was looking for a small, hypoallergenic dog, which was difficult to find. After months of checking their adoption page, I finally found the perfect puppy who fits so seamlessly into our family. She is incredibly sweet and transformed almost instantly after coming home with us, from a shy, shivering little pup to an absolute terror in the best way possible! The staff was wonderful, helpful, knowledgeable, and very informative throughout the entire process. I also appreciated how thorough they were, providing all the supplies we needed for the first few days and taking every precaution to ensure a smooth transition. On top of that, the facility was clean, organized, and clearly well cared for. We're so grateful to have found our newest family member here!

Such a great and clean facility. Ivy and I were so lucky! My intention in April was to save kittens…read morefrom being given away for free and when I got there the owner decided to dump the mom, too. They called her Luna but I changed her name because I never want her to be associated with that family ever. All ties must be severed. I still wonder if I should report them to animal control but let's be real, would anything be done? No, because it's rescues such as SPCA, Dancing Cat, and etc. worry about the health and well-being of the animal. An animal is not just an animal but it's a living and breathing thing that ought to be loved and cared for even if they are feral. Dancing Cat got her in here. In a week this sweet, shy, and affectionate girl was adopted. I was so happy and I still say my blessings prayers as I think about her every single day. Staff that checked us in was kind and patient. He allowed me to sit with her to help get her settled. I didn't want to leave her. Through tears as she watched me walk away, I can look back and accept that this was a great move for her. She now has a family all thanks to Dancing Cat and SF SPCA. I'm forever grateful!!!

I bring my dog, Frankie here every 2 months for her grooming. They do such a great job! Frankie…read morelooks so good with each cut. Thanks PetSmart Frankie's fresh cut

Having a PetSmart here has been okay, but nothing stellar. The private training lessons were pretty…read moresolid. There were always problems, though, and now this location will be closing in nine days. Items are overpriced for a PetSmart and for this locale. I mean, it's not George or Mishka's. Customer service was always tough to find on the floors. The groomers were not the most professional. I wondered whether many of them were new graduates or perhaps still in training? I noticed a lack of confidence, technique, and approach with my 14-pound Rat Terrier. This store has a huge footprint at City Center, and that's got to be expensive to rent. The combination of the issues I mentioned above--especially the lack of customer service and responsiveness--is likely a huge contributor to the impending closure. I never used this store as my primary resource; it was always a quick back-up for when I couldn't get to Pet Food Express, Pet's Corner, or Village Pet Supplies. The closure won't be a ginormous loss in that sense, but if you live near here, you may feel the absence. The good news is that the nearby Trader Joe's, and especially the Target, have good pet sections.

My 6 year old basenji Ricky just spent 4 nights at wag. They did an excellent job taking care of…read morehim. He needed special individualized care due to a recent injury and they were attentive and kept in close communication with me while I was out of town. I loved being able to see him on their suite cams and getting photos of him each time he went on a walk. Yes, the services can be pricey but absolutely worth it. I will definitely be using Wag SF whenever I go out of town! Very loving and friendly staff!

Our frenchie was stubborn, and the only place she'd let cut her nails was Wag. She's not that…read moreactive of a dog (go figure), so it's important to trim them since they didn't wear down naturally. She only liked the Dremel-style trimmer instead of the guillotine-style, and they were always accommodating. The staff is friendly, and she loved her visits there.