I had one of the worst customer service experiences I have ever had at this Petco grooming salon, entirely because of the store manager, Alejandra. I brought my dog in for her scheduled grooming appointment. She had a small amount of matting, which I acknowledged from the beginning, and I had absolutely no issue paying the additional dematting fee. My dog is professionally groomed every month, and she had actually been groomed in New York just two weeks earlier. There is simply no scenario in which she went from a normal grooming to being so severely matted that shaving was the only humane option. Instead of assessing her properly or discussing reasonable alternatives, Alejandra immediately insisted that my dog had to be shaved. It felt as though the priority was finishing the appointment as quickly as possible rather than providing the service I had booked and paid for. What made the experience unacceptable was not just the disagreement about grooming. It was the way I was treated. Alejandra told me that I was a bad dog owner and implied that I was hurting my dog. That was incredibly disrespectful, completely unprofessional, and factually inaccurate. My dog is groomed regularly, receives consistent veterinary care, and I specifically brought her in to address the small amount of matting before it became a larger issue. Shaming customers instead of educating them is not acceptable. To make matters worse, after refusing to perform the appointment I had scheduled, she asked me to come back to the store in person to schedule another appointment. She had already wasted approximately 40 minutes of my time, refused to honor my existing appointment, and then expected me to invest even more time because of a problem she had created. I left, booked with another groomer, and they had no issue caring for my dog appropriately without resorting to shaving. A manager sets the standard for customer service. If this interaction reflects the leadership at this location, I would strongly recommend taking your pet elsewhere. Pet owners deserve honesty, professionalism, and respect, not insults and unnecessary ultimatums. read more

Waste of time to go here... one employee at the register and the rest pretending to be busy. How is the wait time to be helped over 30 minutes. Might as well get feeder fish on ebay. read more

Petco - Pet Stores Near Me - San Francisco, California

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I am simply shocked to see social, intelligent, amazing parrots callously confined in isolation in a sterile, miserable plastic container.... and betta fish (who do feel pain and suffer, as all animals do) in these incredibly small containers. Did you know that more fish die on the shelf and are thrown away than they even sell? I've spoken to many former Petco employees who have quit because of the immense animal suffering and death they had to deal with. They have to clean up the dozen and dozens of dead animals every morning. Do not support this animal-abusing company. Adopt from your local shelter instead, there are so many animals who need homes. I hope someday all Petcos will stop selling animals and only partner with rescues and shelters to host adoption events :) read more

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I have taken my little pup here for grooming and the first few times, they did a great job. The prices are also pretty reasonable, and the people who work there are generally quick, kind and patient. They also have a loyalty program where a wash is free after a couple visits. However, I have stopped going to them for grooms because my pup has had an ear infection 2x after getting groomed here. Maybe they aren't careful about getting water in my pups ears and just not cleaning her ears properly or safely. The first time it happened, I just thought they were having an off day. After the second time, I decided I will never take my pup for grooms here. Expensive vet fees for something that can be prevented! My dog has never had an ear infection except the 2x from this place. read more

It is a huge disorganized mess. I have been to this location but I remember it being a nice clean store. I wondered if it is going out of business??? read more

Update: ordered pickup cat flea spray last night and arrived to store at 9:30. They open at 9. Within minutes I received an email that they are out of stock. So I came here for nothing and wasted time. The employee was completely unapologetic and even tried to upsell me on the food I was buying. Will be making formal complaint to corporate and will NOT be returning to this absolute dumpster fire of a franchise. read more

Petco - Email sent over 12 hours later - Pet Stores Near Me - San Francisco, California

Their website states that you can't make an appointment for nail trims: "Walk-in services, such as nail trimming, teeth-brushing, ear cleaning, and gland expression are unavailable for online or over the phone booking. Simply visit a Petco Grooming Salon near you for these services. Subject to groomer's schedule." I brought my dogs in on a Saturday to get their nails trimmed, and was told by a woman at the counter that they were fully booked. I asked for the earliest appointment they had the next day, and she handed me a clipboard to fill out and set a time at 9 a.m. I come in the next day, and there's a man at the counter. He tells me I don't have an appointment and that they're fully booked. Mind you, there are literally no other customers there and no dogs being groomed. I ask him to look at the clipboard listing my dogs' names, but he still insists I didn't make an appointment. I then ask him to show me the clipboard he just looked at, and I point out that it says I have a 9 a.m. appointment. His response, "We're booked. No one put your appointment in the computer." He then asks me for proof of one of my dog's vaccination records, which I don't have. And fine, if that's their policy, but it didn't explain why he wouldn't take my other dog, whose vaccination records he apparently had. This guy was looking for reasons not to be helpful. So, to recap, you can't make an appointment, except you can, but they'll pretend like they don't have it, and even if they do have it because you point it out to them, they still won't do it, and they'll give you attitude even though it's their people who made the error. A complete waste of time. read more

Went in looking for new toys and a bed for my puppy who is very particular in what they play with etc. Dominick was a great help! Couldn't have asked for more! He gave great suggestions on which toys might be best for my dog and helped guide me to the needed areas for items. Super friendly and really puts customers above all else :) also loved Valeria's grooming job! read more

Petco - Freshly groomed dog with new toys - Pet Stores Near Me - San Francisco, California

Petco groomers cut off our dog's dewclaw, downplayed the incident, and did not reimburse medical expenses. On May 3, 2024, we brought our pup to Petco on 16th St for a full service grooming. A half hour later, we received a call to meet at Sage, an emergency veterinary service. One of the managers, Quinn greeted us. He explained that our dog was there due to uncontrollable bleeding; a skin tag was accidentally shaved off. I asked him if it was her dew claw that was clipped. Quinn replied no, it was a growth on her skin. The vet at Sage told us that our dog lost a lot of blood. Although we asked could it be a dewclaw, Sage also said it was a clipped skin tag. We were unable to see the wound immediately, as they wrapped up her leg. We were instructed to keep her bandage dry and to remove in 48 hours. Quinn said that Petco would cover any resulting expenses if needed. Our dog was uneasy for entire weekend. Later when we removed the bandage, the area was still oozing blood. We discovered that her dewclaw was indeed cutoff. A dewclaw is both nail and tendons. It's similar to a thumb for dogs. Proper removal requires general anesthesia. We were surprised that Petco and Sage denied it was her dewclaw. She was only bandaged and not given proper treatment such as pain killers. Our pup must have been in so much pain. We visited our regular vet on May 7, 2024. The wound was still bleeding. Our vet confirmed that the groomer cut her dewclaw. He prescribed pain killers and antibiotics, and advised us to air dry and not to wrap the wound. Two days later, I called Petco for reimbursement of medical expenses. I spoke with Christina, another manager at Petco. She said that for reimbursement, she has to use the company credit card. This was not mentioned earlier. I gave her the details for my vet for her to follow up. Over the next month, Christina and my vet played phone tag. I followed up a few more times with Christina by phone on through July. Petco should have stated up front that they only pay veterinary expenses via their company credit card. It is now August and clear to me that Petco is not reimbursing for injuries they created. Aside from cutting off my pup's dewclaw, which is in itself bad for a grooming service, they downplayed the severity and denied cutting off the claw. This led to insufficient veterinary treatment, where my dog was not provided with painkillers and antibiotics at the time they were most needed. It is clear that the folks at this Petco location are more concerned for their own welfare than the health or wellbeing of the animals. Naomi, the groomer, either lied or did not correct the fact that she clipped off a dewclaw. Surely, she would have noticed a half inch nail with tendon attached during the clean up process... Quinn, the manager who was adamant it was a skin-tag and not a dewclaw, did not get the story straight and influenced improper and incomplete vet care for our pup... Christina has been giving us the run around on reimbursement for months. No accountability at all. According to Quinn, injuries requiring vet assistance are regular weekly occurrences. Our dog was not herself for weeks following this incident. Stay clear of this Petco, if you love your pet. Update 8/22: Two days after this review, Petco reimbursed vet expenses. read more

Petco - Dewclaw wound still bleeding 4 days after injury - Pet Stores Near Me - San Francisco, California

After taking my adult mini-poodle to Tiffany over and over with absolutely beautiful results, today was my mini-poodle puppy's first grooming, and WOW!!! No one does complicated grooming like Tiffany. Thank you, Tiffany! read more

Great location near downtown SF with large free parking. Pretty standard and complete selections of all pet supplies. Like their cat section - lots of choices of cat foods and furniture. Also saw some cute birds, hamsters, and a couple of chinchillas! They were cute and therapeutic to look at, even if you don't buy. read more

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Went to the Petco at 16th and Potrero with a friend to have their dog groomed. It was a scheduled appointment. We were asked if the dog had heath issues. The owners reply was" just the usual issues when a dog gets older; she is in good health". They refused to groom the dog because of its age which I understand is not Petco policy. The clerk was very rude and angry..... how could anyone leave their "baby" with a rude angry person. read more

I must say the Manger does an absolutely fantastic job at keeping saltwater fish. I'm an experienced saltwater keeper. I don't say this for most chain businesses but the tanks look amazing. More importantly the saltwater fish look very healthy. I understand that there is algae on the glass due to the lightning for customers to view. But exceptional job! read more

re: san francisco, ca vetco/petco at 16th and portrero. i do not call the exact date that vetco seriously injured my tiny 6lb chihuahua mix tuxedo. it was approximately a year ago. obviously they will have the records. my name is pamela snyder- tuxedo and thea's mommy. my phone numbers to cross reference the account 415 724-7562 and 415 574-1574. mailing address: p.o. box 640134, san francisco, ca 94164 below is one of several more reviews i posted to independent sites today: vetco seriously injured my 6lb chihuahua-tuxedo- costing me over $500 in vet bills and pain med.s. i will never again deal with petco harmed my dog, cost me over $500 in vet bills and pain med.s as a irrefutable result of vetco injurying my dog. i informed vetco/petco corporate of his injuries within a day and half following overly aggressive vaccination injections. they always inform you. the dog may be sore at the injection site, which was his back hip. so i was very concerned. he'd never been in that much pain from vaccines before. but by day and a half, when he still would not eat any food, drink water, accept treats, would not move from his bed, and whenever i got near him he would whimpered and cried in severe pain. he couldn't stand on his back leg. he was clearly in excruciating pain. i had to very carefully carry him to various trees in the park so he'd go peepees (he whimpered and cried the whole time despite barely holding him and trying not to touch near his back hip) because he couldn't even put any weight on his back leg. vetco aka petco corporate officer instructed me to take him to his vet right away, send the bill for reimburesment. tons of additional back-and-forth communications where they feigned concern about tuxedo in emails. how's he doing? were you able to get him to the vet? of course, i said, immediately contacted his ver the got him in urgently. he was in so much pain? the vet i was concerned. they had chipped the bone in his hip, so did x. rays, examed him thoroughly, prescribed pain med.s for his excruciating pain. as vetco corporate officer instructed, i sent the bill, clinical notes that's specified. the injuries were from 2 vaccines. you had just had a day and a half before.i took him into the vet. to date rotten a... holes have not reimbursed $500+/- in vet bills, xrays, pain med.s from the injuries vetco inflicted on my dog. i am going to file formal complaint with the veterinary board against them and if that doesn't resolve it, i'm not reimbursed, i will sue them in small claims. court to recover the cost of the vet bills. my last time court costs, plus interest from the date of his injury on the cummulative costs on my credit card and as stated, vet. bills, my lost time, court costs, etc. until paid. they are despicable, unconscionable, they injured my dog told me very specifically, told me to take him to the vet and send the bills i did exactly as instructor they have not reimbursed any of the cost and had the audacity to say, well, we're not absolutely certain. the 2 vaccines that we gave him were the vaccines that caused the problem. are you effing, kidding me with this!!/?? he's a 6 pound chihuahua he didn't have any other vaccines. he couldn't it would have killed him. the "only"vaccines are on record as is legally required by the licensing vet board were done at the time by vetco. if anybody reads this and has had similar trouble with them as i see, obviously they have a horrible rep. just 1 or 2 stars. please immediately file with the veterinary board ( doesn't matter if it was some time ago that you had an issue with them. doesn't matter, the important thing is to notify the veterinary board. if we don't do so, no action will be taken against them for continuing to fail to properly train their staff to ensure they are stopped ftom harming more animals in the future) without complaints to the veterinary licensing board no action against them/ no reprecusions will occur that allows them to continue they're horrific patterns and practices employing untrained/ unduntrained animal injurying staff. they will not be prevented from harming animals. electronic signature pamela snyder 5/27/26 read more

Is this store closing? The shelves have nothing on them and the store seems dirty. It's in a busy shopping center so I don't understand why they don't stalk the shelves but then again maybe there are closing. read more

The clerk who helped me earlier must have been new and not trained yet...she was chomping on gum like a cow, not just chewing...did not say hello, did not say thank you, and asked me if I have a phone number instead of a rewards account and number on file...weird and annoying experience. I usually go to Pet Food Express...much better experience. read more

When it comes to our Fur Babies..Looking for a Grooming salon can be heartwarming..But when you found one...You'll Stick with that groomer as she knows how to take care of your Fur Buddy...Angelica of Petco Grooming on Potrero did it... My Buddy knows when he look at the Window and saw Petco. He would freeze...Upon Check-in Angelica took my buddy with care... She did a great job on cutting my Buddies Matted Hair... This is his Second Grooming with Angelica... read more

Petco - Bob Cut clean hair - Pet Stores Near Me - San Francisco, California

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The staff here is rude. Kevin is very unprofessional and unfriendly. Ive never been to a pet store where the staff is unfriendly. He refused to scan my item when he was free and I politely asked him. He said he was not available rudely so If you were hoping for a friendly interaction this is not the place to go. read more

This review is about one person and pertains to guinea pigs. Christina, Christina, Christina!!! Every pet shop needs a Christina -- who went ridiculously above/ beyond for us. We went to purchase dog/guinea pig supplies w/ me just having to "just see" the piggies. Of course, I had to leave w/ "Critter," a 4-month-old pig who was a heart stealer. I have 2 older rescue pigs -- so a newbie to young pigs, pigs from pet stores, bonding young & old pigs. I bonded Critter w 2 older pigs same day -- beautifully. A neighbor then told me this is a no-no. New pigs need to be separated for abt 4-6 weeks completely -- before attempting bonding. Their immune systems are different, they could be carrying certain things that could be detrimental to older pigs, etc. Setting up 2 separate cages in our apt would've been impossible --(pigs need a lot of space --our current set is 6 ft x 3 ft). Christina immediately offered to take Critter back -- keep him separate from other pigs in store & monitor his health for a month or so -- under the care of Petco's partner vet hospital -- to ensure he wasn't bringing home anything that could jeopardize the older pigs. She has called us weekly to update us on his progress/disease free status. We will be picking up Critter this week. PS: If you are considering a piggie as a 1st timer, do your homework. !) Not for children (they resist being handled until you spend months earning their trust). 2) Not for teens who might get bored or resist the high maintenance/attention needed. 3) Not inexpensive to maintain properly (clean cage often, daily veggies, unlimited hay). 4) They are social creatures (don't get 1 -- get 2). In Switzerland & some other countries, its illegal to own 1 (considered an act of "cruetly to animals.") 5) They require attention, playtime on the floor, in your lap, etc. I have owned over 2 dozen different species of animals, reptiles, birds, fish... I love/loved them all dearly. But no animal comes close to the charm/personality/love of guinea pigs. They are special to someone who can dedicate time, patience, love, care & attention. They will reject you/run/be afraid for months -- but when they finally trust you, it is a truly special/unique experience & relationship. read more

Grooming review only: Wanted to sing praises for Libra. My pup got a bath and brush with Libra before the holidays. She came back soooo cute and fresh. Libra was super patient with my anxious pup, was communicative about timing and service, and she is super professional. Go see/request Libra! read more

Petco - Pet Stores Near Me - San Francisco, California

I have been a customer of Petco for years now and have always been helped by their friendly and knowledgeable staff. I recently did an online order for pick up for the first time and the pickup went smooth. However, I needed to return the product and was having a difficult time finding my confirmation email. Cristina the manager went above and beyond to help me and was extremely helpful. She helped me through a stressful situation, thank you read more

Grooming horrible from Tiffany A. My dog was dropped off by my mom, but this job is just horrible. Lots of uneven areas on my puppy and he came back with several bald spots. Would not recommend and it was a hellish choice to choose to groom him here. Spread the word as your dog will only come back with butchered hair, bad odor, and depressed. Took 4 hours, for a very bad haircut. Better chance of a better haircut just by a independent groomer than here. Never again. read more

Petco - My dog Fuji - images are of a couple bald spots out of many. - Pet Stores Near Me - San Francisco, California

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I called Petco Grooming to schedule a last minute nail trim for my pup and they were able to squeeze us in the same day! (so rare for pet groomers). I appreciated the fact that they requested we bring all updated vaccine info as well. The groomer was great with my dog. My dog gets really scared when we bring her in for any kind of treatment (vet, grooming, etc...) and the groomer was so nice with her. We were in and out of there quick too! Thank you! read more

I brought my dog here for grooming because it's the only Petco that has available appointments within the same week. In hindsight, this should have been a red flag. I chose the first appointment of the day- 9am. When I was checking in, I overheard the groomer look at the appointments and tell another employee that the groomer I was assigned called out sick- that he would take me because I was already there, and that he needed to call to cancel the rest of the appointments that are assigned to her. We went over what I wanted for my dogs hair cut- and he said they would call me in 3 to 4 hours for pick up (standard time for grooming). 4 hours later they call me and I ask if my dog is ready for pick up. The groomer says no- that he began grooming my dog and that he couldn't complete the service because Toby was moving too much. So I asked if they expect me to pay for an incomplete haircut and they said no, they would not be charging me- but the dog needs to go home. Toby has had at least 10 haircuts with petco in the last 3 years, and this has never happened. I have never had a groomer complain about his behavior. My dog currently looks ridiculous. I was able to secure an appointment at the location I usually go to, but not until mid September, so he's just going to look silly until then. I do not recommend this location for grooming services. read more

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I recently took my dog to Petco for a grooming session, and I am extremely disappointed with the service. I specifically asked for a trim, but they ended up cutting my dog's hair way too short. When I was dropping my dog the lady checked his body and verified there is no matting and that they are able to just trim. It was not what I requested at all, and my poor dog looks uncomfortable and depressed now. Even they cut his hair unevenly, some parts are longer some parts super short that I can see his pink skin. I expected better attention to detail and communication from a professional grooming service. I will not be returning to Petco for grooming services in the future." read more

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Carmen from the grooming services is AWESOME!!!! Katie from the checkout is also great. We love bringing our Skye here. read more

Petco - Our fur baby's haircut. Love that he's trimmed well and loves Carmen and Capriesha! - Pet Stores Near Me - San Francisco, California

Called and spoke with operator for this store. Was told that I could bring back some items to exchange, even without receipt, and even if it's been past the 30 days. Arrived at the store, and was told by the manager that they have a lot of "newbies" working who don't know what they are saying. Manager would not make a one time exception. This is why I called ahead of time to make sure. Otherwise I wouldn't have driven 30 minutes to get here. Poor customer service. Train your "newbies" better. Currently driving to PetSmart now to buy what I need. read more

Ok, it's like this: I got a new puppy, spent close to $300 at PETCO. 6 weeks later I discovered that one of the items I bought, a $15 hardware item never taken out of the original packaging could not be returned, even for a store credit. WTF? Chewy let's me return things without so much as a boo. And they are far less expensive then these jack wagons. I will give this unused collar away to the SPCA and never set foot or paw into a PETCO ever again and encourage others to follow my lead! All puns intended! read more

Petco - Pet Stores Near Me - San Francisco, California

Customer service was horrible at this location. Staff were unknowledgeable, unprofessional and very rude. The store was disgusting and unorganized. Save yourself the time and energy and shop at other pet stores. read more

Really nice young lady that works at the front reception/cashier she has good customer service considering the loons she deals with I'm sure. read more

Why bother providing shopping carts if you are not going to allow customers to exit the front door with the cart? There is a giant pole bolted onto the cart taller than the doorway, and the security guard got in my face and said I am not allowed to leave with the cart. read more

I went here today to get my 10lb puppy's chip put in. He still learning etiquette so I let them know he can be a little rowdy and I expected them to proceed with professionalism. However, they proceeded to hold him down by the neck and offered no words of reassurance or kindness to the puppy. It was aggressive and disrespectful. In the end they refused to provide service after my puppy started growling, as one would expect if you're getting held down by force. He's very easy to deal with for me and I would expect Petco employees to know how to handle dogs better than this. read more

Petco - Look at this dangerous predator - Pet Stores Near Me - San Francisco, California

Long story short don't do pick ups here. I did a pick up at this location and when I came in there was already a man waiting for his pick up. There was a girl scanning items and placing them on the pick up shelf but was not acknowledging the man or I. We stood there for 10 mins before a different girl came to help us and finally gave us our items. If there are customers visibly waiting to be helped, help them!!! read more

I am so sad about what has happened and keeps happening to my dog at sf Petco. No one seems to care. I have asked for help from all levels of management without any results. read more

I took my dog - a Golden Retriever - in for a shampoo and haircut on 08-04-2022. The groomer was named Capriesha. Historically I'd taken my dog for grooming to an expensive boutique groomer in Sausalito and admittedly I was a little skeptical that I'd get the same quality of cut at a Petco. I was pleasantly surprised what a great job Capriesha did!! The hair cut was perfect - removing the overgrown undercoat while leaving the classic Golden Retriever features (loin's main, longer tail hair, etc.) exactly as they should be, trimmed just the right amount. Of the dozen or so haircuts my dogs had in her life this is hands down the best. I will definitely be going back and requesting Capriesha by name - from my experience she's very good at what she does. read more

Petco - Stevie Nicks right after her haircut - Pet Stores Near Me - San Francisco, California

Complete lack of organization. I would not recommend this location for grooming services as they seem to be unable to honor appointments. We have had probably 2/3 of our appointments over the past 2 years canceled by the salon the morning of the appointment, or we drop our dog off and they end up leaving him in the kennel all day and then send him home without his haircut. The work of the groomers (on the unusual occasion that they actually complete our dog's grooming) is fine. read more

I always shop for food for my dog at petco. I love that they have the discount when you order online and do in store pick up. Another plus is that they carry Orijen, which not many other stores do. read more

I booked a grooming appointment two weeks in advance. I received three confirmation emails and four text messages confirming my appointment. Each one said I had to give at lease 24 hours notice to cancel. But this petco calls me less than an hour before my appointment to tell me their groomer isn't coming in, They don't have an opening at any other time, sorry, bye?!?! I had to drive in from Oakland and came early to ensure we weren't late for the appointment. I get staffing issues but not even the slightest effort to rectify the situation- when I asked if they could check other locations to see if there are openings I was told no, I can't do that. I mean, you could call, but you won't is more accurate. No remedy of any kind - no offer for a discount on services next time, no coupon for a purchase - the person that called even had an attitude when I explained we were already here just waiting for them to open. Lesson learned, I'll stick with independent service providers that actually value their customers time and patronage. read more

Rudest registers and security treats you like you're a thief. Was walking in carrying a large bag to make a return for a large item and security rudely tells me I can't carry that in. Yeah I know you're doing your job but maybe speak nicer? Not robing your store the second I walk into the store. Never again. Just go to pet smart. It's much larger with better selection. read more

I had booked pet grooming recently and one of the groomers names was naomi, she was not gentle with my maltipoo at all. She had dropped him from about Waist high because he was squirming and trying to get out of the leash she was clearly choking him with. After she had dropped him she gave my puppy over to one of her the other groomers to finish the grooming. Would not recommend booking at this location. You would think becoming a pet groomer comes with a little patience. read more