what "playing business" looks like: hmmm...where to start...originally found the business on thumbtack, however after speaking with thumbtack cs- i'm told aapwalker was removed from thumbtack's site making it impossible to leave a review there.
i've had aprox 10 cleanings done, typically once every two weeks.
the positive- all and all the cleaning services
itself are good, it's all the other aspect of how things are done
the issues:
1) last minute cancelations-
2x's canceled on our scheduled cleaning appts. 90 mins prior to expected arrival
-prepare your self-you'll find this funny: one of those times the owner jamel or "mel" as his mom calls him(his mom works for the business) tells me that he was doing a quote/ getting a contract
signed with a new client that's why he cancelled !
-another last minute cancellation- jamel says his mom quit this morning.
2) advertising/performing services they are under/unexperienced & unequipped to do-
see i.e. carpet cleaning; master bed rm carpet was wet for days- had to fold back
the carpet & pad and rent a commercial fan to dry carpet
needless to say shame on me for not putting a stop to the service when jamel's father(yep dad was on the cleaning crew that day)showed up with a rented rug doctor machine and jamel's mom & dad proceeded to take about 10 mins to read the directions and figure out how to use it.
~ i'll note that we were given a free service,
yet it took a week for the wet carpet smell to go away
3) unreasonable/unwarranted price increase and wanting to eliminate
areas being cleaned....simultaneously !!
-after already cleaning 8-9x's for us
i get a text five days prior to our pre-arranged cleaning date- saying they are going to raise the price $40 and eliminate cleaning 2 of 3 bed rms and the sunroom(which is part of the house, has hvac) and the laundry rm!
laundry rm; is the rm i need cleaned the most!
4) owner: jamel is in over his head, takes days to get back to you on an issue/or not at all-
after a only a few phone interactions with him i told him i'll only deal with shirley(his mom), after that he actually
has the stupidity to show up at
our home unannounced(while a cleaning
was happening) why?..to reiterate that
they're "having people sign contracts this year"
5) expecting us to sign a cleaning contract with language lacking
anything to hold the business accountable to the client if said
business doesn't perform.
wth... we don't have an official contract with our contractor or a guy who does landscaping work, and they're doing jobs valued at five figures!
-why would we wanna enter into a contract
with a cleaning company?
6) best way to describe jamel...complacent, immature, may be a business owner some day, for now he's "playing business"
has his hands in many "businesses"(so says his mom) read more