Always a great experience at Walk-In Closet. Owner is friendly and goes out of her way to connect with her clientele.

I love this place! The ladies are always nice and friendly, so I don't get the unfriendliness. Maybe it's just me & a smile goes a long way. The ladies are always up for a chat & sometimes it's the whole store chiming in. The selection is pretty good and the prices are pretty fair compared to other shops with similar offerings. Not mention I just got a super cute sport skirt (never worn) that I thought was $10 & was totally half off as they are clearing out their summer stuff. However I have to say as a kid growing up with a Mom owning a used book & record store... you'd be amazed at what you have to turn away to keep a quality store & customers happy. It's not Goodwill or Salvation Army... they can only take the best & they know what their customers buy. So no you won't find ton's of high end name brands here because that isn't their clientele. Not to hijack a review but go north to A.H. to see those. read more

Been here twice to offer clothes on consignment. Both times (years apart) I was received with a snooty attitude - the saleslady about sniffed at each of my offerings. Bought a pair of Italian Designer Shoes purchased at an Oak Street Boutique - several hundred dollars. She says. " Oh, I've seen alot of these." I DOUBT IT. Always an excuse why clothing is "dated" -- Black BCBG hoodies in perfect condition are DATED?? I will not be back. RUDE AND NOT WELCOMING IN THE LEAST. read more

Shopped here for years - great values and very nice clothing - the owner and ladies working there are so nice and friendly - a definite place to try if you haven't read more

Not a shop I will ever do business with. I visited this shop years ago & yes, I agree with other reviewers - drop the attitude. I called to find out when I would be able to get an appointment to consign. I was told Tuesday-Friday between 10-4 pm. I explained I am a working woman & would not be able to come during that time slot. The woman on the phone simply insincerely said, sorry. So turned away, I contacted another shop in Wheaton and have an appointment next Saturday. Tried to support a local business that is inflexible. read more

Woman working at the store was unpleasant and made every excuse not to have to look at he clothes I brought in. Finally looked at a fraction of my new/ barely used items from Banana Republic, J.Crew, Marc Jacobs, Coach. and said she can't take anything without looking at the rest. It seems this place caters to women 45+ which would have been nice to know upfront when I called about bringing in my items. read more

I used to consign at this store for many years on a regular basis, the previous owners were wonderful. I recently stopped by the store on a Saturday with several designer handbags (authentic Burberry and Gucci) that I wanted to consign and the new/current owner told me that merchandise wasn't accepted on weekends, nor could I just consign handbags. On weekdays the store is open until 6 p.m. and being that I work (not in the area) I am not able to get there before the store closes. The new ownership needs to get a clue. I will be looking for another place to consign from now on. read more

A while back, I shopped here regularly, but now I will never return. I attempted to sell some Ann Taylor, Eddie Bauer, Kasper, and NY&Co. professional attire at Clothes Mentor, but they only wanted 3 of my shirts, as the other items "were not selling well". When does a year-old Kasper suit not sell well? Anyhow, I digress. I walked into the store and three women stared at me blankly while I entered with a basket full of clothing. They did not say hello, or welcome, or how can we help you. They said nothing and stared until I walked up to the counter and asked if they would be willing to take a look at my clothing. They're words were simple and in the snottiest tone. "We don't take clothing on Saturdays", they replied. Not, "we would be willing to look at your clothes another time", or "thanks for stopping by." I will NEVER, EVER return to this store. If this was on Ohio, or Rush, or even a boutique on Michigan Ave., I would understand this behavior. However, you ladies are in Bloomingdale and need to get over yourselves read more

Very disappointing. I went in to consign some clothing (JNY, Kenneth Cole, Inc...) and look around. The sales people were unhelpful and unwelcoming. They do not make it easy or fun to consign cloths, they make you feel like "why are you bothering me with this junk?" I understand they cannot take everything that is brought in, but at least be polite and thankful. I did not even bother to look around because they were so rude. I will never go back. read more

EXTREMELY RUDE AND UNFRIENDLY women running this place. As soon as you walk in, they turn up their noses at you as to say "Why did you come in here? " Brought in nice designer items. They had an excuse not to consign any item I brought in. I have bought from this store before. Their items are not perfect. Who are they kidding? Never going back to this store. read more

I recently brought many items to sell. When I went to pick up a portion of the proceeds, I was told a "check was in the mail"! Needless to say it never arrived. I did have to wait a week or so and they re-issued it. When I went to pick up my remaining items, I counted them and the owner insisted she had not sold any more. Well, she owed me for 3 items and simply said...ooops! Well what a great way to catch up on your rent. If she did that to one client a day, what a profit! I will NEVER do business with them again! read more

The store is as cute as can be, always clean, and neat. The clothes are very nicely priced, and very organized. The staff always says hello, checks on you while you are shopping, and my friends and I think that the clothes are mid to upscale, always nicely priced. The owner Tami is great to work with. I am a personal shopper for a major dept store, and I give this store a two thumbs up!! Not been there....give it a try, you will be hooked. read more

I agree with Catie and Vanessa. I went to Walk-In Closet to consign some of my better clothing and was met with rudeness, smugness and just plain unfriendlyness. The two women behind the counter acted as though they were being put-out by having to look at the clothing that I brought in. I too had upper scale clothing brands, but it didn't seem quite good enough for them. I felt as though I'd brought in clothing from a Goodwill or Salvation Army store. Never, ever again will I make an effort to consign with this place. Absolutely rude and arrogant people. I would advise anyone going there to turn around and find another place to do business with. read more

I have been a dedicated shopper at Walk in Closet since it opened back in 1990. There were other owners until recently, and the new owner is just as friendly and warm as the previous ladies who ran the shop. It is unfortunate that the previous person had this experience. I receive compliments regularly on my wardrobe - and a good number of items are from Walk in Closet. I have purchased several suits, slacks, dresses, shirts, blouses, jackets and accessories over the years and saved so much money to look polished and fashionable. read more

Catie, Jayne and Vanessa are right on target. These two women are unprofessional and rude. The store is jam packed with clothes, half of which look like the Salvation Army couldn't sell. The place also has a definite unpleasant odor. I brought 10 items of nice clothing in for consignment recently. After looking at them like they were contaminated, I was literally shown the door when only 3 items met their criteria. Another time when shopping there, the two women were out front having coffee when I arrived. I proceeded to shop for 15 minutes and walked out without once being acknowledged. Obviously this store is just a hobby for these two snobs. read more

If there were a rating of zero of five I would rate a zero. 2 items of high value went "missing" entirely from my inventory. I never received an accurate inventory of the clothing, purses and shoes provided, nor did I receive a "sold" inventory list or the proposed pricing for the items provided. The proprietor stated she did not have a copier at her place of business to provide. I have waited 18 days for the return of the items she was to inventory and then return; those she wouldn't or couldn't sell.. She has yet to return my clothing, shoes, bags or inventory list. This is illegal, unacceptable and inappropriate. Additionally, a purse has gone missing entirely valued at $75 USD, as well as a Chaus wool jacket and Juicy Couture grey velour pants. I would NEVER do business with Walk-In Closet if you value your money. The inventory of 1/2 the items I supplied with the tags still on each item, that were returned when I drove to the place of business, were not agreed upon nor in any realm acceptable: ie: a Coach buck leather and sheep skin bucket used 3 times- paid $650 was priced at $89 USD!!!! Crazy. I am grateful to God that my furs and Louis Vuitton items did not sell as I would have lost tons....again, wish I would have been given the inventory sheet and pricing before she started selling my belongings below anything I would have agreed to. DO NOT TRUST YOUR $ Here!!!!!! read more