The pharmacy employees are very competent, BUT more are needed operating the registers. I just got home from waiting an hour to pick-up a prescription. They need more pharmacy workers. It seems that they have all the prescription business in town and the customer service is going downhill. read more

Very poor service having to have to wait for a good 45 min on a prescription is waiting to long they are short of help and store manager is rude and in helpfully my Dr stated they are very slow and rude as well read more

I love my Yucca Valley Walgreen's Pharmacy. The staff is very courteous and they see me in there so much they know me by name. I know that they can be very busy at times so I try and go there during times when I know that they aren't so busy--usually mid-week. They are on top of getting my doctor to authorize refills when no refills are left. They do it all--I don't have to do anything. I am very happy with my local Walgreens! read more

Every time I'm picking up my prescription they are very friendly and always help me out dealing w my insurance ..love this place

Horrible pharmacy. The technicians are often rude, or barely civil. In addition, filling a prescription at another Walgreens location (Palm Springs, Rancho Mirage, Calimesa) generally only takes 15 minutes on a busy day, the Yucca Valley branch will routinely take an hour and a half to do the same prescription. WIth that said though, I believe that it is a reflection on the expectations of the area. At the other pharmacies in Yucca Valley, they also move abnormally slow, so I think that there is no real reason for them to be better than anyone else. read more

I left a prescription to be authorized then filled on Monday, as the staff member recommended, being told that the process takes one or two days. Went in Wednesday and it wasn't ready. They hadn't even started it! What kind of pharmacy leaves prescription lying around u filled. These guys seem pretty flaky. We are now up to Thursday and it's not ready! Go to someone else. read more

The worst pharmacy I've ever been to. Which sucks because it's the only pharmacy near us. Out of every pharmacy I've ever been to, they take the longest to fill prescriptions (I'm talking days), AND they have no consideration for those that need their prescriptions! They're supposed to close at 9, yet for those of us that need their prescriptions that night, we're out of luck because the pharmacists want to go home. They close up about 30-20 minutes before they're supposed to. Yucca Valley is very small, and I've been to Walgreens in much bigger cities like Long Beach and Phoenix, and they're way quicker and much more considerate. If you have a choice, don't get your prescriptions filled here. read more

Rang up a Medicare prescription incorrectly to around $90.00 When I checked the price with the Well card folks, they said the Vivelle patch monthly should not be more than $3.70. Also, getting somebody to pick up the phone takes around 20 minutes. I don't get it, when I've been there 4 employees in the pharmacy are scurrying around looking busy but there may be 1 or 2 people in line and the phone is still ringing. Get a clue, pick it up, put it hold, regroup and answer. All my prescriptions are now at WalMart, no problems, they text me monthly on time when my prescription is ready. read more

Was in a bit of a rush to get my passport picture taken so I came here. The dude behind the counter was able to take it right away and 10 minutes later, my picture was in hand!! Fast and easy, nothin better. read more

I finally switched from this pharmacy! Every time I tried, for the last 4 1/2 years, to get my daughter's meds, the staff and the pharmacist never learned how to bill her insurance correctly. I would constantly try to keep my cool to explain every month that she used her CCS insurance for her meds not medi-cal. It wpuld take weeks to get what she needed and honestly, givin them any star is not what I would give. This staff needs training in billing and should pay more attention to the needs of their customers. I am so disappointed and tried of this pharmacy. read more

I think they do a great job. I've always had a pleasant experience when I've come here. Only been hung up in the drive thru a couple times.

haven't had any problems with them..well beside the fact how much they charge for my sleeping meds *mind blown* lol besides that 3 thumbs up

They saved our butts when we went to the desert without a necessary Rx. I don't go there regularly but there was no issue with getting the prescription and they were very speedy and courteous. read more

Every time I call the pharmacy I am on hold for over 30 minutes before I get to speak with anyone. Then they never communicate well. Like whether or not I'll get a call when the prescription is filled. I have had them do nothing several times and no call, no prescription filled and zero communication. They need to hire more people in the pharmacy because they lack customer service and communication skills. read more

I feel the protracted waiting times that are experienced when placing a call to have any issues discussed and addressed with the pharmacy from both the consumer and provider standpoint is unacceptable and is likely related to understaffing on the part of the corporation and not the result of the personnel at the facility. read more

Have called twice, today, to speak with someone in the pharmacy section. NOTHING!! Put on hold and just hear a recording..."sorry but there is one caller ahead of you..." then it switches to "sorry for the wait, but our staff is with another caller" ... This pharmacy is a bad joke on our community. Both calls, I was on the phone, waiting for someone to respond for at least 30 minutes. I need to get a prescription filled and I will be asking the doctor to send it over to New Pharmacy. read more

The pharmacy and especially the pharmacist is supurb! Today the pharmacist noticed a possible drug interaction that my doctor overlooked. I am forever grateful for her superior notice to detail! And especially for her to let me know personally! Fantastic customer service! read more

I realized that it was the pharmacy tech trying to cover for the pharmacist who obviously is over worked and not running an efficient system over there. They misplaced my order that was sent to them by my doctor and our transfer prescriptions were also in a special area that the pharmacist was working on. He had all these special "areas" and there did not seem to be a good flow, nor one that put in priority. I was told to come in and get my prescription, but the pharmacist would not print the ticket for the tech until I was physically in front of them. However, the tech had to call me 2 times on the phone to update. I had the same experience on the phone and so did my niece as others did of the crazy hold and the system would not recognize my date of birth keyed in (yes I know - 2 numbers month, 2 numbers date and 4 numbers year) and it still did not get it. Someone needs to step up and organize that system over there and it needs to be the pharmacist who leads his team. Just sayin'. BTW the 2 stars are for the pharmacy tech Sara (I believe that is her name) the one in scrubs trying to do her job and make sense of it all. Also they are for the clerk with the beard stocking shelves who never failed to warmly greet everyone walking by and always asked if anyone needed help. Kudos to you both!! read more

I had surgery on Friday and they somehow misplaced the phone message from the surgery nurse r.e. the antibiotics and pain pills until 3 days later. They were unhelpful and rude when we called them to try to sort it out. The surgery nurse called back on Monday and the clerk laughed out loud when she mentioned that I had been in pain for 3 days due to their error and has developed an infection at the surgery site. They have also misplaced prescriptions I have brought in on several occasions. One was found 3 days later on a counter where someone had left it. This place has terrible communication and is very disorganized. It could be very dangerous considering they are dealing with medications which could cause life threatening problems if delayed or handled improperly. I am going to switch to a different pharmacy asap! read more