TL; DR: Save yourself a lot of time and hassle and order your photos elsewhere.
On 12/23, I ordered a custom cover photo book of wedding photos as a Christmas present for my husband. Was initially told it would be done the same day. I called Walgreens later the same day to ask after the status of my order (note: *I* called *them*; no one ever bothered to call me). Was rudely informed that their printer is broken and my order would not only *not* be ready for Christmas as initially promised, but it would be a wait until after the New Year (approximately a 2 week wait).
I called the national Walgreens number and filed a complaint. After this, the Woodland store manager called me and said I could send the same order to a Sacramento Walgreens and he would pick up for me (the manager was nice and shared empathy). I sent the order to the Sacramento Walgreens. The following week, I got a call saying the Sacramento Walgreens' printer is broken, too (surprise).
By this point, I wanted my photos as soon as possible, in order to rectify the fact I had no present for my husband on Christmas. I called the Woodland store and asked if I could cancel the photo book order and order 4x6 photos instead and get those for free. I was told this is acceptable, so I ordered photos for an amount comparable to what the photo book would have cost.
Today, I called the Woodland store in advance to confirm my photos were ready for pick up and that I wouldn't be charged for them. On the phone, I was told that Walgreens would take care of the cost. When I showed up in person to get my photos, a different story unfolded. Walgreens Photo staff told me that actually, it was the photo book that would be free, and I would still have to pay for the 4x6 order. I asked where the photo book is, and they told me it's not ready since they were waiting on me for a custom cover (????????? a statement that makes no sense, since I already put in that order back on 12/23... and then specifically cancelled it and replaced it with the 4x6 order). The staff was rude and aggressive, acting like it was my fault when they were the ones who messed up.
Ultimately, Woodland Walgreens Photo ended up 1) charging *me* for *their* incompetence by making me pay for 4x6 photos that they said would be free due to the mishap *they* caused; 2) giving me for free a loose photo book without a custom cover (basically a set of stapled pages I could've printed out at home - see photo); and 3) giving me a useless Walgreens gift card (useless, because, who would ever return to Walgreens after having such a horrendous experience?). Whilst doing so, Walgreens staff wasted my time by making me put in additional orders when I could've been doing other things. Will *not* return to Walgreens for any of my future photo orders. read more