This is regarding - Walgreens
Walgreens
195 N Canal Blvd.
Thibodaux, LA 70301
Phone #985-447-2456
I normally wouldn't do this and it took me a long time to cool off and to think of how to word this. To say I am upset and frustrated is an UNDERSTATEMENT! As a mother, I would want to know something like this.
This morning we waited for two hours for medication for both my children (11 months and almost 4 year old). We left after frustration of how slow they were being and having two sick kids with us. We tried to have the medication switched to CVS (which they were super helpful and fast over there.. unlike Walgreens) but they were out of the eye drops my 11 month old desperately needed. My husband and I decided to head back to Vacherie and have a friend go pickup the kids medications for us. My friend spent another two hours in Thibodaux waiting around for medicine for my children. Upon her arrival they acted as if they never heard of my children (we had literally been checking on there medicine all morning ...while we sat in the car) & like they had no idea why she was there. I asked her to give the phone to someone who was working and a lady said "very rudely" that she can't talk on a phone. I told my friend to put me on speaker phone. I told them to stop acting so dumb as if they don't know what and who she was there for... the lady proceeded to say they no longer had the information bc it was sent to CVS (which is another lie). CVS never received anything from Walgreens... BECAUSE THEY WERE TOO SLOW!! The after hours actually sent it to them and WALGREENS (and had actually sent it to WALGREENS TWICE because they lost it).
Anyways, about an hour and a half of my friend waiting they tell her that they did not have our Insurance information (another lie) because we have used them in the past - multiple times and that they needed to have it to process everything. I sent them information to her and we thought we were good to go.
She leaves about 30 minutes later because it took them that long to get everything still.... at this point I'm just thankful we have medicine on the way!
When my friend gets here... (she obviously didn't know what all she was getting, it was just a favor for me) I open the bag and we have a prescription for my 11 month old that wasn't even prescribed to her and the dosage was the SAME AS MY ALMOST four year olds antibiotic he received. The eye drops both my children received were correct but the antibiotic for my son was STILL IN A POWDER FORM ... (see pictures attached) and the antibiotic that they somehow prescribe my daughter without a prescription was also in powder form. WHEN BOTH BOTTLES CLEARLY SAY WHITE LIQUID.
I then called Walgreens to ask how I was charged and gave a prescription for my child that wasn't even prescribed to begin with and they tried to blame it on the After Hours Clinic when all the paperwork that they have and that I have clearly only STATES an oral antibiotic for my almost four year old.
I asked to guy working in the pharmacy for a corporate number or to be connected with the corporate office because they must have trash men working in there Pharmacy and he hung up the phone on me.
I had to then call the after hours back for the tenth time today, if not more to reconfirm what I was supposed to give my children and the correct dosages / information. I then asked what to do with this powder because I was not trusting Walgreens again with medication for my children. The Dr. over at the After Hours asked me to bring all the medicine and paperwork I was given to her office, so she could look at everything and MIX the antibiotic herself at the clinic. She even stated she has never in her life heard of a pharmacy messing up this terribly (she knows this whole situation being that we had to play phone tag all day)! So my husband or I are about to have to go back to Thibodaux to fix a HUGE mistake this pharmacy made.
I was never offered a refund for the wasted $30/40 medicine I was given that was NEVER even prescribed to start with but that wasn't my main concern. My main concern is that they obviously have people working in that pharmacy who have no idea what they are doing and giving medicine to the public! What if I would have gave my daughter unknowingly the dosage for a four year old and her body have some type of reaction being she's not even ONE??? read more