I absolutely hate that you cannot call and talk to a person at this pharmacy !!!! My 92 year-old…read moreMother lives 45 minutes away and I have tried to call and verify that her prescription is ready, covered by her insurance and the copay amount. After 3 calls, I finally spoke to a person at the front counter, but they cannot transfer a call to a person in the pharmacy !!! Absolutely horrible customer service, especially when your customers are elderly, not on a computer and just need a person !!

We came here to get our COVID vaccine, and everything went really smooth. Check in was easy, the…read moreline moved quickly. The staff was nice and proficient. We have since made another appointment for other family members. I will say that some customers weren't wearing a mask, but anyone getting vaccinated was, along with all of the staff. They did sanitize the chair between customers too. Happy to go back in 3 weeks for the 2nd dose!

I love HEB overall but we stopped at this one on our way home and a young girl in dairy (name tag…read moreMattisyn) was probably one of the most friendly and helpful grocery workers we have ever had!

HUGE AND LONG-OVERDUE RAVE FOR H-E-B…read more I went to the H-E-B this morning. My beloved bride (also known as my domestic supervisor) slept late, but not before giving me a list of what to get. And in spite of the fact that I had a list, I still forgot a couple of things. In my defense, I can only say that I read lists just about as well as I read instructions or ask for directions. Such is life. I enjoy grocery shopping at H-E-B. I can't think of very many men who do enjoy that particular activity, but to me it's fun. Going to the H-E-B gives me an opportunity to "people-watch," something that I have done as far back as I can remember. People can be very entertaining. One morning, I saw two Tarleton students - male and female - shopping. What got my attention was the fact that the young lady climbed over into the basket with the assistance of the young man, and it was obvious that she was thoroughly enjoying him chauffeuring her around. About five minutes later on that same morning, I saw a young mother negotiating with her child, who was probably four years old. Frankly, I've never understood parents who allow their children to talk that way, but it's not my child or grandchild, and therefore is none of my business. This morning, I had a brief conversation with a beautiful older woman. I was getting a gallon of milk out of the cooler when I heard her voice behind me, saying "I just wanted to let you know that I'm right behind you. Would you please hand me a gallon of that milk? I hope me being this close to you does not bother you. I promise that I won't bite." I turned and looked at her as I handed her the gallon of milk and I said, "ma'am, I don't believe that any woman is beautiful as you would bite." She smiled, looked me dead in the eyes, and said "honey, has anyone ever told you that you are full of sh*t?" "Yes ma'am, I hear that quite often." She laughed, gently patted me on the arm, thanked me for helping her, and walked away. I love interacting with nice people who I don't know. I also enjoy grocery shopping because I get to see all of the wonderful employees that the H-E-B has. Unless they are on the Texas or FBI's 10 most wanted list, people like to be recognized. Whether it is by facial recognition (or even better by the sound of their name), people enjoy being recognized. They never fail to do that at the H-E-B grocery. They never fail to greet me by my name or with a smile or both. People like Shelley, Sean, Linell, Koran, and many others, whose names escape my memory at this particular moment in time. I've never had a negative experience with any employees there. It is obvious that they are selected very carefully for employment and then trained very well afterwards. I have actually had those employees woke up to me and say, "Mr. Hutson, are you finding everything you need today?" And if for some reason I can't find something, I can always count on them to either tell me where that item is at or find someone who knows. In an age where having pronouns is popular, H-E-B employees' favorite pronouns must be "sir " and "ma'am, " because they never fail to interject them during a conversation with a customer. I can always find what I want to eat there. Their trucks arrived promptly, and the shelves are stocked just as promptly. I often hear complaints that the store is still too small, and I suppose that it is true. I know that I have made that same claim to my beloved bride/domestic supervisor, who tells me to stop complaining and to just be thankful that they have a wider variety of items than they used to have before remodeling. I have also heard complaints that the parking lot is too small, and maybe it is. I think that it speaks to the fact that Stephenville is growing. Tarleton is at an all-time high with enrollment and it's only going to get bigger. I just try to shop early in the morning when there are very few people there. I am retired and I like to sleep late when I can, but I've got to shop sometime. I can control the crowds if the crowds are not there when I'm shopping early in the morning. The downside to shopping early in the morning is that there are not nearly as many people to watch. I guess you can't have everything. The HEB grocery store is managed by and staffed with ROCK STARS! I am sorry that I am just now writing this rave when I have been shopping with you for 25 years. I suppose that doing it now is better than not doing it at all, but I wish I had done it sooner. I'm sorry that I didn't. Thank you all of you not only for all that you do, but for making my life such an easier place to live.

Always amazing - customer service, product availability & pricing, to name a few !!!! HEBread more

Very nice people...have to get my cats meds compounded here and they are awesome...always…read moreprofessional and helpful

Very helpful staff here! We needed an OTC suggestion for an outbreak of hives. We knew what we used…read morein the past, with decent results. However, after describing the symptoms, the pharmacist here made another suggestion. It was basically in the same drug family, but she believed it would work better... And it did. I am grateful that we opted for "the closest place to home", as it reinforced my appreciation for the people of Granbury. I find them to be consistently helpful, friendly, and courteous. Case in point, we watched people, in the rain, return shopping carts to the cart corral. That's Granbury for you. There is also a drive thru option if you are picking things up. Bottom line: For personalized service, this is the place. PS. Sign in the window said COVID testing is available too.

It's amazing how one person can make your review go from 1 star( no stars actually) to 5 stars…read more 1 nice pharmacist who was helpful. Thats all it took.

Just moved to town, can't even get my stepdad prescription for his heart condition. Pharmacy had me…read morecoming back twice promising they would have the prescription in stock. Turns out they didn't. bBeing rude doesn't help and blatantly most of them are confused at their own job. The machines in the front can't even give you cash back, the place looks trashed or as these young kids say clapped out. The parking lot feels like a Costco on a Sunday afternoon and trust me you're gonna walk out with a huge bill, no wonder the receipts are so long.

Brian and staff have always been courteous and helpful to me. One time, they were not able to fill…read morea prescription and sent me to their competitor.

My husband and I have been using this pharmacy for almost 4 years now..... and why we kept going…read moreback is beyond me. We have always tried to support our local community, no matter where we've lived. But this guy has made it clear to both of us, that this is NOT a business we want to support. The staff has on occasion been rude to my husband and he's seen them be rude to other customers. So that tells us, it starts at the top. On more than one occasion the pharmacist Brian has been condescending and beyond rude to me. My doctor prescribed something to me one time to help me sleep and it overlapped another prescription that I already had. When he was talking to me about it, he made me feel like I was a drug attic, and that I was abusing it. One time I went in around 545pm (they close at 6). I was trying to use a discount card given to me by my doctor. Mind you,I had never used one before.... the entire staff (mainly Brian) clearly didn't want to help me because they were ready to go home. At one point when I was looking down at my phone, to activate the card Brian said something and I tried to answer and he rudely said ," I wasn't talking to you, I was talking to her!" To get me out of there he offered to spot me one pill until I could get the card figured out, because obviously my doctor wasn't clear in telling me how to use the card. I told him to forget it and that I would pay full price. I got my bag and left. Got home and the prescription in question wasn't even in the bag. There was a note on the front of the bag in bright red letters that said the prescription in question was in another basket and it was checked that he (Brian) was supposed to counsel with me because it was a new prescription. I was so pissed. Went the next morning to get it and got zero apologies. Maybe if they hadn't of been in such a hurry, they wouldn't have forgotten it in the fThese people do not deserve my business. I've worked at HEB for 20 years and if one of our partners ever treated a customer like this they would've been reprimanded. I know it probably won't make a difference, but I will NEVER be going back again. We've spent a lot of money here. I've had 2 hip replacements and a knee replacement and we got all of my medications here. So much for supporting "the local guy". Our business will definitely be going elsewhere. Save your money, unless you want to pay for being treated like crap!!!!

We have used hometownpharmacy for a long time. They have always been helpful and kind and…read morefriendly! I used waddy for years because I worked in mineral wells and drove to mineral wells for years after I quit work in m. w. because I liked the people until I couldn't really make the trip. Jerry had used hometown so I went with them for pill packs! They both are wonderful pharmacies with wonderful people!!

Outstanding customer service! I can't say enough good things about the staff here! They have a…read moredrive-thru window and it's not crowded. Will be transferring everything here!

Best walmart i've ever been to. One of the workers Logan Niles was very nice. Gave it 5 stars on…read morethe ipad cash register survey.

The young lady monitoring the self service checkout was incredibly caring, sweet, warm, friendly,…read morehelpful, and hardworking. It was clear she was the keeping the area safe and I want to personally commend her on doing her job. I think her name was Logan.